Bensons For Beds - Stockton27 Recenzje 

555
•
Wynik TrustScore: 5 na 5

4,9

Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent delivery and set up . Instructions on care provided . Left room tidy and took all rubbish . The bed looks very comfy and we are sleeping a lot better. The sales team were very helpful and la... Zobacz więcej

Oceniono na 5 z 5

I was kept up to date regarding delivery, phoned the day before to ensure delivery was to go ahead and had a call prior to delivery giving time they would arrive. The team were efficient and friendly... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had some issues with the height of my bed when it was delivered. I went back into the store in Stockton On Tees to discuss the problem with them and Marie the sales person could not have been mor... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very fast, friendly efficient service from ordering online, to arranging delivery and being kept updated with timeslots via email and text. Excellent customer service from Brad and Lewis (delivery tea... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep z meblami do sypialni
  2. również w kategorii:
  3. Sklep z łóżkami
  4. Sklep z materacami
  5. Sklep z pościelami

O Bensons For Beds - Stockton27

Napisane przez firmę

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Dane kontaktowe

  • Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, Zjednoczone Królestwo

  • 1642673233

4,9

Doskonała

Wynik TrustScore: 5 na 5

555 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(555)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26 477

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Oceniono na 5 z 5

Delivery service was great

Delivery service was great. The staff exhibited a lot of professionalism during delivery and fixing.

15 maja 2026
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Odpowiedź od Bensons For Beds - Stockton27

We're delighted to hear our delivery service was great and our staff showed professionalism during delivery and fixing.

Team Bensons - Jess

Oceniono na 5 z 5

Great service, great people, great products.

From walking in the shop to delivery day. Everything went very smooth thanks to Mick and the two Andy's.
All were friendly, helpful and professional throughout.

18 maja 2026
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Odpowiedź od Bensons For Beds - Stockton27

We're so glad everything went smoothly from start to finish! It's wonderful to hear our team was friendly, helpful, and professional.

Team Bensons - Jess

Oceniono na 5 z 5

Purchasing mattress from bensons…

Excellent service loverly shop and very polite sociable staff members above and beyond as I have limited mobility and in wheelchair. Attended with my daughter explained what I was looking for and given and shown the best mattresses for my needs. Stuart the salesperson I dealt with in Stockton on tees shop. Portrack. Was excellent,polite, informative and professional nothing was problem

19 maja 2026
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Odpowiedź od Bensons For Beds - Stockton27

We're so pleased to hear about your excellent experience at our shop. It’s wonderful that our staff provided such polite, informative, and professional service, especially considering your mobility needs. We appreciate you sharing your positive feedback.

Team Bensons

Oceniono na 5 z 5

Very good delivery service

Very happy once again with delivery service. Darren Niles and colleague professional efficient quick and friendly

Took away the packaging after setting up the bed. Even placed our existing mattress on the new bed for me

Thank you

14 maja 2026
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Odpowiedź od Bensons For Beds - Stockton27

We're so happy to hear about your excellent delivery experience! It's wonderful that our team provided such professional, efficient, and friendly service, even placing your existing mattress. Thank you for your kind words!

Team Bensons - Jess

Oceniono na 5 z 5

Very friendly and helpful sales team…

Very friendly and helpful sales team and delivery team

8 maja 2026
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Odpowiedź od Bensons For Beds - Stockton27

Thank you for the great feedback! 😊 We’re really pleased to hear both the sales and delivery teams were friendly and helpful. That’s exactly the experience we aim to deliver—enjoy your purchase! 🛏️✨

Oceniono na 4 z 5

Helpful staff and good service

The staff in store were very nice and friendly and took their time with us and didn't rush us.
The app for tracking the delivery and being kept informed of the time of delivery was very helpful.
Both of the delivery guys were polite, helpful, friendly and efficient despite being up and on the road since very early in the morning.
The only negative thing was that our day of delivery was changed. That wasn't great as we had arranged for our old mattress and topper to be collected the day of the delivery of the new mattress. That had to be rearranged. But I did contact the store and they said that if we couldn't rearrange collection of the old mattress and topper that the delivery guys would take them away for us. We were able to rearrange collection of the old mattress etc which was good but it was nice to know that Bensons would help us.
We have bought a mattress, a bed and bedside cabinets from Bensons previously. Their staff have always gone out of their way to help us.

10 maja 2026
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Odpowiedź od Bensons For Beds - Stockton27

Thank you so much for your lovely and detailed review! We’re delighted to hear how helpful our in‑store team and delivery crew were, and that our tracking app kept you well informed. We’re sorry again about the delivery date change and really appreciate your understanding — we’re glad our team could help make things right. Thank you for choosing Bensons once again; it truly means a lot to us! 😊

Oceniono na 5 z 5

Friendly and helpful service

Friendly and helpful service from Marie at the Stockton branch where we recently purchased a bed frame and mattress.
Marie is a credit to your business.

7 maja 2026
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Odpowiedź od Bensons For Beds - Stockton27

We're so glad to hear about the friendly and helpful service you received at our Stockton branch. It's great to know you're pleased with your new bed frame and mattress. We appreciate your kind words!

Team Bensons

Oceniono na 4 z 5

We really liked what we saw in the…

We really liked what we saw in the shop, and we ordered two ottoman double beds for our children. The beds took five weeks to arrive. When we received the order, my husband unpacked one of the beds and found a scratch on part of the metal frame. We are not sure whether this happened during delivery or at the manufacturer.

The first bed was easy to put together by following the instructions. However, when it came to the second bed, it was much more complicated and took us double the time, or even longer, to assemble because the instructions were not as simple to follow.

Overall, we are pleased with both beds!

10 maja 2026
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Odpowiedź od Bensons For Beds - Stockton27

We appreciate you sharing your feedback. We're glad you are pleased with the beds. We're sorry to hear about the scratch and the difficulty you experienced with the second bed's assembly. We will review the assembly instructions to ensure they are easy to follow.

Team Bensons

Oceniono na 5 z 5

Very happy with the quality of my bed…

Very happy with the quality of my bed frame & mattress. Great customer service at Stockton with Paul. My order was delivered on time, with friendly & helpful delivery team. All carried upstairs for me, would definitely recommend Bensons for Beds 👍🏻

7 maja 2026
Opinia niezależna
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Odpowiedź od Bensons For Beds - Stockton27

We're happy you're pleased with the quality of your bed frame and mattress! It's great to hear about the excellent service you received and that your order was delivered on time by a friendly and helpful team. Thank you for recommending us!

Team Bensons

Oceniono na 5 z 5

The guys in the shop were helpful

The guys in the shop were helpful, informed but not pushy. The credit options were explained clearly. Our mattress arrived on time with lots of communication beforehand. The delivery guys were friendly, quick and efficient.

2 maja 2026
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Odpowiedź od Bensons For Beds - Stockton27

We're happy to hear that our team were helpful and informative, and that the credit options were explained clearly. It's great your mattress arrived on time and the delivery team were friendly and efficient.

Team Bensons

Oceniono na 5 z 5

Brilliant company to deal with from…

Brilliant company to deal with from sales to delivery. Sales guy Mark was very helpful and info was received regularly updating on delivery time. Two guys who delivered were brilliant, both removing old mattress and installing new one. Staircase was not easy to negotiate but they managed ok. Would recommend Bensons for Beds any day.

1 maja 2026
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Odpowiedź od Bensons For Beds - Stockton27

Thank you for the fantastic review! 😊 We’re so pleased Mark and the delivery team made everything run smoothly—even with those tricky stairs! Thanks for the recommendation and enjoy your new bed 🛏️✨

Oceniono na 1 z 5

Unreliable

Benson beds once purchased item if any fault with product their service is really let you down, they don’t solve problems and not accurate with information, they don’t even pick up the phone. I had faulty bed delivered and it took 3 month to pick up only help with finance team intervene and still waiting for confirmation of my refund.

28 kwietnia 2026
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Odpowiedź od Bensons For Beds - Stockton27

We regret to hear about the issues you experienced with the faulty bed and the delay in resolution. We appreciate you bringing this to our attention. We're looking into the matter to improve our service and communication.

Team Bensons

Oceniono na 5 z 5

Time and patience of staff to let you…

Time and patience of staff to let you compare beds for what was right for you nothing was to much trouble staff very knowledgeable on products sold including pillows and protectors.

26 kwietnia 2026
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Odpowiedź od Bensons For Beds - Stockton27

Thank you so much! 😊 We love hearing this—our team is always happy to give you the time and guidance you need to find just the right fit (right down to the pillows!). We’ll be sure to share your kind words with them,
Megan | Customer Care Specialist✨

Oceniono na 5 z 5

helpfull

helpfull, knowledgable & not pushy sales guys

23 kwietnia 2026
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Odpowiedź od Bensons For Beds - Stockton27

Thank you! 😊 We’re so glad you found our sales team helpful, knowledgeable, and refreshingly not pushy—just how shopping should be! 💜

Oceniono na 5 z 5

Paul who served me was really helpful

Paul who served me was really helpful

21 kwietnia 2026
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Odpowiedź od Bensons For Beds - Stockton27

Much appreciated! Paul will be delighted to hear this 👏
Take care and see you again soon,
Megan | Customer Care Specialist

Oceniono na 5 z 5
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Odpowiedź od Bensons For Beds - Stockton27

Thank you! We’re really pleased to hear our staff were helpful and courteous.
Thanks for choosing us – we hope to serve you again,
Megan | Customer Care Specialist💤

Oceniono na 5 z 5

Great service from start to finish

Great service from start to finish. Good quality bed and excellent price compared to other stores. Good advice and friendly instore team. Delivery was prompt and efficient.
Highly recommend 👌

20 kwietnia 2026
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Odpowiedź od Bensons For Beds - Stockton27

Thank you for the fantastic feedback! We’re delighted you enjoyed great service from start to finish, found excellent value, and received friendly in‑store advice along with prompt delivery 😊
Sleep well and sweet dreams!
Megan | Customer Care Specialist

Oceniono na 5 z 5

Excellent delivery service

Excellent delivery service! The communication from bensons regarding the delivery was brilliant! I was receiving emails and phone calls to let me know updates and even on the day of delivery I was kept well informed. Drivers Lee and Stew worked well and respected my property. They gave me a demo of the bed and ensured I was happy before they left. Thank you so much!

20 kwietnia 2026
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Odpowiedź od Bensons For Beds - Stockton27

Thank you so much for the fantastic feedback! We’re delighted our communication kept you well informed throughout, and that Lee and Stew provided such respectful, professional service. It’s great to hear the bed demo was helpful and that you were happy before they left,
Megan | Customer Care Specialist😊

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