Bensons For Beds - Southampton151 Recenzje 

713
•
Wynik TrustScore: 5 na 5

4,8

Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Great customer service in the Hedge End store and the guys that delivered the mattress were fantastic. The reason for dropping a star is due to us changing our mind on the mattress firmness the follow... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z meblami do sypialni
  2. również w kategorii:
  3. Sklep z łóżkami
  4. Sklep z materacami
  5. Sklep z pościelami

O Bensons For Beds - Southampton151

Napisane przez firmę

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Dane kontaktowe

  • Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Zjednoczone Królestwo

  • 1489787983

4,8

Doskonała

Wynik TrustScore: 5 na 5

713 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(713)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26 554

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Oceniono na 5 z 5

Very good business to buy from

Very good business to buy from. Excellent advice in the shop, met the promised timelines for manufacture and delivery.
Delivery guys were quick with no fuss, they used an enormous plastic bag to take away the old mattress.
Mattress itself is comfortable.

20 kwietnia 2026
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Odpowiedź od Bensons For Beds - Southampton151

Thank you for your feedback. We’re delighted to hear that you received excellent advice in store, that everything was delivered within the promised timescales, and that the delivery team made the process quick and hassle‑free. It’s great to know you’re also finding the mattress comfortable.
Thank you for your positive review – Lauryn at Customer Care 💜

Oceniono na 1 z 5

No response to email

I have contacted bensons Southampton to request a price match. They have not responded! Is this delay to make me miss the better offer with furniture village?

18 kwietnia 2026
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Odpowiedź od Bensons For Beds - Southampton151

We’re sorry for the delay and understand your concern. We can confirm we contacted you today regarding your price match request. We are sorry for the frustration caused by this,
Megan | Customer Care Specialist

Oceniono na 5 z 5

Great sales person and lovely mattress!

Sales person not pushy, knowledgeable- great to be able to see and test the beds out.
Mattress super comfy. Slept so well with no lower back pain after my first night. Bliss!

16 kwietnia 2026
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Odpowiedź od Bensons For Beds - Southampton151

Really appreciate your review! It’s great to hear our knowledgeable, no‑pressure approach helped, and that you’re already sleeping well with no back pain.
Sleep well,
Megan | Customer Care Specialist💜

Oceniono na 5 z 5

From entering the shop we felt welcomed…

From entering the shop we felt welcomed and the sales assistant spent time to explain the various options available to help us make our choice, without us feeling pressured. We selected a Sealy Posturepedic mattress, arranged for the old mattress to be disposed, the new mattress to be carried upstairs to the bedroom and agreed a delivery date. The delivery took place as agreed, the old mattress was taken away, and the gentlemen who delivered the new mattress made carrying it upstairs look easy. We are pleased with the new mattress and consider that the extra charge for disposal and installation was money well spent as we are both in our late 70's and would not have been able to carry out this task ourselves.

10 kwietnia 2026
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Odpowiedź od Bensons For Beds - Southampton151

Thank you for your lovely feedback! We’re pleased you enjoyed a relaxed, informative in‑store experience and that delivery and installation went smoothly. We’re glad the extra services made things easier and that you’re happy with your new mattress,
Megan | Customer Care Specialist🌟

Oceniono na 5 z 5

An amazing new bed purchase from Bensons at Hedge End

I visited the Bensons Hedge End store yesterday afternoon and was served by Azura who was extremely helpful, had tremendous knowledge of all products I asked about, & was also extremely helpful over the phone the day before I came to store. I got a quote from her over phone, these products were then shown to me in store and other examples of upgraded mattresses & the ottoman divan bed over the basic divan I'd originally chosen. The Slumberland 6.0 with memory foam topper built in was simply the most comfortable bed I'd ever layed on and I upgraded to that along with an amazing side opening hydraulic hinged top that supports mattress to reveal an incredible amount of space (that i will need) below. The headboard I upgraded also to a deeper one that was so comfortable to bank cushions against. Azure was incredibly helpful, I was impressed by her knowledge of all questions (& there were a lot 😂) that I asked her. I'm so happy I went here & honestly this store is the go-to if you want a new bed; it has a breathtaking choice of products. So I just can't wait for the new bed to arrive, it was a short delivery date, & the delivery people will also assemble it all for me ready for when I return from work. An amazing experience, so much so that we will take our mother back next week for her to get a new bed. 10 out of 10 all the way on everything especially customer care and product quality. Look no further than this store.

14 kwietnia 2026
Opinia niezależna
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

We're happy to hear that you had such a positive experience in our store. It's great to know that the team member was helpful and knowledgeable, guiding you to find the perfect bed. We appreciate your feedback and look forward to welcoming your mother next week!

Team Bensons

Oceniono na 5 z 5

The showroom and delivery staff

The showroom and delivery staff

10 kwietnia 2026
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

Thanks for the feedback! Our showroom and delivery staff will be delighted to hear this.
We truly appreciate your feedback,
Megan | Customer Care Specialist

Oceniono na 5 z 5

Didn’t feel pressurised to buy and were…

Didn’t feel pressurised to buy and were left to browse. Jack (store managerat hedge end)was really helpful in matching the base, mattress and headboard that we were looking for. He helpfully explained the order, delivery and assembly process. Really good experience so far!

7 kwietnia 2026
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Odpowiedź od Bensons For Beds - Southampton151

Thank you so much for your fantastic feedback! We’re delighted you felt comfortable browsing, and Jack will be thrilled to hear your kind words. We’re really glad everything was clearly explained and that you’ve had such a great experience so far,
Megan | Customer Care Specialist💜

Oceniono na 5 z 5

Great service…

From purchase to delivery very good service. Didn't try to sell us more than we wanted but provided options. Delivery staff were very quick and polite and removed footwear before taking delivery upstairs.

28 marca 2026
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Odpowiedź od Bensons For Beds - Southampton151

Thank you so much for your detailed feedback!

We’re really pleased to hear you had a positive experience from purchase through to delivery. It’s great to know our team provided helpful options without any pressure, and that our delivery crew made such a good impression with their quick, polite, and considerate service.

We truly appreciate you choosing us and hope you enjoy your purchase,
Megan | Customer Care Specialist💜

Oceniono na 5 z 5

Fantastic customer service over the…

Fantastic customer service over the phone to order a new bed and mattress quickly. Very pleased with quality of products, value for money and speedy delivery

4 kwietnia 2026
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

We appreciate your fantastic feedback! 😊 We're delighted the phone service helped you order quickly and that you're pleased with the quality, value, and speedy delivery.

Oceniono na 5 z 5

New mattress is lovely and delivery was…

New mattress is lovely and delivery was easy and quick. Delivery drivers were very helpful and courteous. Thank you

1 kwietnia 2026
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

Thank you! 😊 We’re so glad to hear you’re loving your new mattress and that delivery was quick and easy. It’s great to know the delivery team were helpful and courteous too. Enjoy the comfort,
Megan | Customer Care Specialist💤

Oceniono na 5 z 5

Sales man got us the best deal we…

Sales man got us the best deal we wanted to pay

4 kwietnia 2026
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Odpowiedź od Bensons For Beds - Southampton151

We appreciate you taking the time to share your experience. We're so glad the sales team helped you find a deal that worked for you!

Oceniono na 5 z 5

Excellent service and quality

I recently had a bed delivered from Bensons for Beds, and I couldn’t be happier with the experience. From start to finish, everything went incredibly smoothly. The staff were friendly, helpful, and kept me informed every step of the way right up to delivery.

The quality of the bed is excellent, and I’m so pleased with it that I’m already considering purchasing two more for my sons.

Thank you to the whole team for such a great service—I would highly recommend!

4 kwietnia 2026
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

We're happy to hear that you had a smooth experience with our team! It's great to know our staff were helpful and kept you informed. We appreciate your consideration of purchasing more beds and your recommendation!

Oceniono na 5 z 5

Great products and service

From ordering to delivery everyone was very friendly and professional. The products we chose with the help of Jack are great

4 kwietnia 2026
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

We appreciate your fantastic feedback! 😊 We're delighted everyone was friendly and professional from ordering to delivery, and that you love the products chosen.

Oceniono na 5 z 5

Great all-round experience

Choosing the bed in the shop went well. The staff were very friendly, with the right amount of helpfulness, not too pushy.
The delivery went well and we constructed the bed ourselves. The instructions were very clear and easy to follow. The bed is of very good quality and we'd happily buy a bed from Bensons again.

29 marca 2026
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Odpowiedź od Bensons For Beds - Southampton151

Thank you for the great review! 😊 We’re delighted to hear choosing your bed in store was a relaxed and positive experience, with friendly help and no pressure. It’s also great to know delivery went smoothly, the instructions were clear, and you’re happy with the quality. We’d love to welcome you back to Bensons again,
Megan | Customer Care Specialist✨

Oceniono na 5 z 5

Thank you Jack

Thank you Jack, for your help in allowing us to purchase a mattress that we are very satisfied with.

Although our English is not very good, Jack patiently explained how to properly care for the mattress and also offered us a very generous discount.

Thank you once again, Jack.

31 marca 2026
Opinia niezależna
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

Thank you for the lovely feedback! 😊 We’re so pleased to hear how helpful and patient Jack was, and that he took the time to clearly explain how to care for your mattress. It’s wonderful to know you’re very satisfied with your purchase. We’ll be sure to pass on your kind words to Jack—he’ll really appreciate them! 🛏️Thank you,
Megan | Customer Care Specialist✨

Oceniono na 5 z 5

Very friendly service

Very friendly service. Knowledgeable and not pushy. Very good experience, would buy from then again.

31 marca 2026
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

Thank you! 😊 We’re really pleased to hear you had such a great experience. Friendly, knowledgeable, and no pressure is exactly how it should be. We’d love to welcome you back again soon,
Megan | Customer Care Specialist

Oceniono na 5 z 5

Good explanation of products

Good explanation of products. Went through the options available very well so we could make an informed choice.

25 marca 2026
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

Thank you for the great feedback! We’re glad our team explained all the options clearly and helped you make an informed choice with confidence.
Until next time, thank you
Megan | Customer Care Specialist🛏️✨

Oceniono na 5 z 5

Happy customer

Delt with a guy called John and he was so knowledgeable and helpful. Not a pushy salesman and was in no rush to sell us anything.
Really happy with the service I’d definitely recommend this place.
Cheers John!

1 marca 2026
Opinia niezależna
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

Thanks so much for the great review! 😊 We’re delighted to hear John looked after you so well — knowledgeable, helpful, and never pushy is exactly what we aim for. Really glad you had such a positive experience, and we appreciate the recommendation. Cheers to you too, and thanks again,
Megan | Customer Care Specialist⭐

Oceniono na 5 z 5

Lovely experience at Benson's bed

Jon came up to me after about 10 minutes of being in Benson's and after a very bad experience of a on line bed that had to go back he asked if he could help I told him what I was looking for Jon showed me around at different types of beds told me prices Jon was very patient and knowledgeable with me and after leaving the shop with different ideas I went back the next Day and ordered the bed that we knew I would just had to think about it Thank you Jon
The delivery was on time and the men Luke and Paul were so nice polite and happy they asked where the bed was going they even took shoes off and placed the bed in the room with no damage to stairs or walls again I want to thank Luke and paul from start to delivery it was a great experience thank you😃

3 marca 2026
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

Thank you so much for sharing your experience! We’re so glad you felt supported while exploring your options and that coming back the next day led you to the perfect bed.

From start to finish, it’s wonderful to know your experience was such a positive one. Thank you again for choosing us,
Megan at Customer Care 😃

Oceniono na 5 z 5

Very helpful and informative

Very helpful and informative

20 marca 2026
Opinia niezależna
Logo Bensons For Beds - Southampton151

Odpowiedź od Bensons For Beds - Southampton151

Thanks for the lovely review Mrs Winter! So glad you found everything super helpful and informative — that’s what we love to hear.

We’d love to serve you again in the future.
Megan at Customer Care

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