Lovely staff at Bensons for Beds Hedgend. Even though I ultimately made the purchase online they were really helpful. The online process was seamless aswell. Just looking forward now to the furniture... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Jack was really helpful. I told him my budget and the fact that l needed prompt delivery and he managed to sort beds, mattresses removal of old bed and assembly of new ALL within my budget asap. Thank... Zobacz więcej
Sales person consentrated on range that would catwr for our needs showing full range of mattresses. Service from start to finnish. Kept informed of progress right up to delivery with driver & Assista... Zobacz więcej
Reakcja na opinię
Good communication by E mail then text. no issues ,the lads (Tim,GaryWarren)were fun and chatty. respectful of our property when trying to get the bed up. left the bed in perfect condition we had p... Zobacz więcej
Informacje dotyczące firmy
O Bensons For Beds - Southampton151
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Zjednoczone Królestwo
- 1489787983
4,8
Doskonała
683 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Bensons For Beds - Southampton151
Thank you so much for your lovely review! I’m really pleased to hear everything was easy to order, and that you’re happy with the product and the price. That’s exactly the smooth and positive experience we aim to provide!
See you next time! Megan at Customer Care 😊
Really good
Really good, we were looking to buy a new bed and mattress and didn’t know where to start Nathan was sooooo helpful. He gave us space to look around and try the beds but was there when we needed him
5 marca 2026
Odpowiedź od Bensons For Beds - Southampton151
Carolyn,
We're happy to hear that you found the help you needed while choosing your new bed and mattress. We appreciate your positive feedback and are glad you enjoyed your experience in our store.
Team Bensons
Odpowiedź od Bensons For Beds - Southampton151
Barbara,
We're so happy to hear that the mattress provides a comfortable and firm sleep, allowing you to have a good night's rest. Thanks!
Team Bensons
Odpowiedź od Bensons For Beds - Southampton151
Thank you for your lovely feedback — we’re so pleased to hear you received great service from the delivery team.
Megan at Customer Care
We went into Bensons for Beds on…
We went into Bensons for Beds on 28/02/2026 and had a really good experience.
Azura greeted us as soon as we walked in and was friendly and easy to talk to from the start. She showed us around the store, talked us through the different mattresses and explained the differences in a way that actually made sense. There was no pressure at all, just helpful advice and honest recommendations based on what we were looking for.
She was polite, knowledgeable and just genuinely great at her job. Buying a mattress can be a bit of a headache, but she made it straightforward and relaxed. Really good service all round.
3 marca 2026
Odpowiedź od Bensons For Beds - Southampton151
Mr Coombs,
We appreciate you sharing your experience. It's great to hear that you found our team member friendly and helpful, and that they explained everything clearly without any pressure. We are pleased that the service made buying a mattress straightforward for you.
Team Bensons
Odpowiedź od Bensons For Beds - Southampton151
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Purchase of mattress
Had a very good service all the way through process from sales assistant Jon in Hedge End branch to prompt and efficient delivery
21 lutego 2026
Odpowiedź od Bensons For Beds - Southampton151
Valerie Barrow,
We're happy to hear that you had a very good experience, from your time with our sales team to the prompt and efficient delivery. Thank you for your feedback.
Team Bensons
A very understanding helpful sales man…Everything I asked for.
A very understanding helpful sales man Johnathon. Delivery on time with very good
Delivery men.
26 lutego 2026
Odpowiedź od Bensons For Beds - Southampton151
Mrs Clarke,
We're happy to hear that you found the salesperson helpful and understanding! It's also great to know the delivery was on time and the team were very good.
Team Bensons
The salesman was very helpful
The salesman was very helpful, but not pushy and left us alone to make our decision. The ordering process was easy. We were kept in contact about our delivery. The delivery was on time and the guys were polite and efficient.
23 lutego 2026
Odpowiedź od Bensons For Beds - Southampton151
Thank you for your 5 star review Wayne! Great to hear the salesman was helpful without being pushy, and that the ordering and delivery process was smooth, with polite and efficient delivery guys.
See you next time! Megan at Customer Care
Very good service
23 lutego 2026
Odpowiedź od Bensons For Beds - Southampton151
Really appreciate your feedback David! Great to know the service was very good.
We truly appreciate your feedback.
Megan at Customer Care
New bed and mattress
Very helpful and informed manager at Benson's helped us find the right mattress and bed frame fro out needs without pressured sales pitch.
Delivery worked well for a half term drop off and the delivery team were excellent and very swift and courteous throughout.
23 stycznia 2026
Odpowiedź od Bensons For Beds - Southampton151
Thanks so much for giving us 5 stars Mr Leishman! Fantastic to hear you found the ideal bed with the help of an informed, no‑pressure manager, and that delivery during half term was smooth, quick and courteous. 🙌
Wishing you all the best until next time,
Megan at Customer Care
Excellent service from staff on both…
Excellent service from staff on both visits, really helpful in showing ya the variety of mattress pointed out yhe best options for us plus the chance of trying them out. Thorough explanation of the purchasing and delivery options. Highly recommend Bensons.
19 lutego 2026
Odpowiedź od Bensons For Beds - Southampton151
We're happy to hear that our staff provided excellent service during both of your visits. It's great you found their assistance helpful in showing the mattress options and explaining purchasing and delivery. Thank you for recommending us!
Stewart - Team Bensons
Greeted buy a friendly and helpful…
Greeted buy a friendly and helpful sales man. Pointed me to the mattress i required. Sat and went through payment options
19 lutego 2026
Odpowiedź od Bensons For Beds - Southampton151
We're happy to hear that our team member was helpful and guided you to the right mattress while explaining the payment options. Thank you for your feedback!
Stewart - Team Bensons
Bed is lovely
Bed is lovely. The delivery/fitting guys were great very courteous and professional. They did a great job in no time . Definitely use Benson's again
16 lutego 2026
Odpowiedź od Bensons For Beds - Southampton151
We're happy to hear that you find the bed lovely and that the delivery and fitting team were courteous and professional. We appreciate you choosing us and your feedback!
Odpowiedź od Bensons For Beds - Southampton151
We appreciate your feedback and are so glad our salesperson was helpful and provided a no-pressure experience for you!
Friendly knowledgeable staff.
15 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Southampton151
Our team will be thrilled to hear this — friendly and knowledgeable is exactly what we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
Very helpful from ordering in the shop…
Very helpful from ordering in the shop to delivery
10 lutego 2026
Odpowiedź od Bensons For Beds - Southampton151
We appreciate you sharing your great experience from ordering to delivery! We're so glad our service was helpful. Thank you for your positive review – Lauryn at Customer Care 💜
Odpowiedź od Bensons For Beds - Southampton151
We appreciate you sharing your positive experience with our sales, delivery, and product quality. We're so glad to hear about the support.
Great Service, Wish the Discount Policy Was More Flexible
We recently purchased a bed and mattress from Bensons for Beds and overall, we had a very positive experience.
The customer service in-store was amazing. Azura, who assisted us was incredibly knowledgeable about beds and mattresses. She explained everything clearly and thoroughly, helping us understand our options without being pushy at all, which we truly appreciated. She gave us plenty of time to look around, try different beds, and carefully consider our decision. She patiently answered all of our questions and made the whole process feel relaxed and comfortable.
Delivery was fast and right on time as promised. The assembly service was also excellent. The team who delivered and assembled our bed were courteous, polite, and they took the time to explain how to properly look after the bed and mattress, which we found very helpful. Everything was handled professionally from start to finish.
The only reason I’m giving 4 stars instead of 5 is due to the pricing situation. We purchased our mattress at full price, and just one week later, a 20% discount was advertised. I reached out to ask if the discount could be applied to our order, especially since it had only been a week and delivery was still two weeks away. Unfortunately, we were told that the only way to receive the discount would be to cancel the order (with a 20% cancellation fee) and place a new one, which essentially defeats the purpose of the discount.
While this was disappointing, it does not take away from the excellent service we received both in-store and during delivery. Overall, it was a great experience, and with a little more flexibility around pricing adjustments, it would have easily been a 5-star experience.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Southampton151
We're glad you had a positive experience with our knowledgeable team and efficient delivery. We appreciate your feedback regarding the pricing issue and regret that our policy caused disappointment. We'll review this to improve our customer experience. Thank you.
Jonathan served me at the Hedge End…
Jonathan served me at the Hedge End store and he was extremely knowledgable and helpful, without being pushy. I’d recommend his service to anyone.
14 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Southampton151
We're happy to hear that you found our service to be so helpful and informative! We appreciate you recommending us and thank you for your positive feedback.
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