Martin was excellent but too good a salesman as we bought a more expensive mattress. He did not pressure just looked after us
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Lokalizacja
Zmień lokalizacjęUnit 5 Willowbrook Retail Park, Derby Road, LE11 5HG Loughborough, Leicestershire, GB
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Zobacz, co mówią recenzenci
It was a lovely experience shopping at Bensons for Beds in Loughborough. Martin was super helpful and we didn’t feel pushed into purchasing a mattress. Gave us lots of options and we felt we made the... Zobacz więcej
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From start to finish, the service was excellent. The store staff were attentive, knowledgeable, and happy to answer all of our questions. The ordering and payment process was handled professionally an... Zobacz więcej
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We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We orde... Zobacz więcej
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Informacje dotyczące firmy
O Bensons For Beds - Loughborough262
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG, Loughborough, Leicestershire, Zjednoczone Królestwo
- 1509264450
4,8
Doskonała
340 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Bensons For Beds - Loughborough262
We appreciate your kind words!
Team Bensons
Everything went according to plan and I…
Everything went according to plan and I was very happy with the whole process. The service in the shop and by the guys that did the installation was friendly and efficient. The bed is comfortable and looks good in the room.
12 czerwca 2026
Odpowiedź od Bensons For Beds - Loughborough262
We're so pleased everything went according to plan and you're happy with the whole process. It's wonderful that our team was friendly and efficient, and that your bed is comfortable and looks good. Thank you for your feedback!
Team Bensons
We knew vaguely what type of mattress…
We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We ordered what we wanted and she gave a delivery date. The delivery came on time and the men were very good, even removing their shoes because of the heavy rain. All in all a very satisfactory experience. Thank you everyone.
14 czerwca 2026
Odpowiedź od Bensons For Beds - Loughborough262
We're so pleased to hear about your very satisfactory experience! It's wonderful that our team was helpful and patient, and that your delivery was on time with such considerate delivery personnel. Thank you for your kind words.
Team Bensons
Customer service was very good Jeanette…
Customer service was very good Jeanette at the Loughborough branch was very helpful.
10 czerwca 2026
Odpowiedź od Bensons For Beds - Loughborough262
We're so pleased our team provided very good customer service. Thank you for your kind feedback!
Team Bensons
It was a very efficient shopping…
It was a very efficient shopping experience and the delivery and set up was quickly done with no mess left.
12 czerwca 2026
Odpowiedź od Bensons For Beds - Loughborough262
We're so pleased your shopping experience was efficient, and the delivery and setup were quick and tidy. Thank you for your kind feedback.
Team Bensons
Mick the manager at loughborough was…
Mick the manager at loughborough was brilliant can fault there service from the shop to delivery
23 maja 2026
Odpowiedź od Bensons For Beds - Loughborough262
We're so glad to hear you had a brilliant experience with our service from shop to delivery! Thank you for your kind words.
Team Bensons
Excellent service in store and a really…
Excellent service in store and a really good delivery experience. Everyone we dealt with was really helpful. We have had the mattress 6 days now and it is very comfortable. It seems to have been a really good purchase.
23 kwietnia 2026
Odpowiedź od Bensons For Beds - Loughborough262
Thank you! 😊 We’re so pleased you had excellent service in store and a smooth delivery experience. Even better to hear you’re loving the mattress already—sounds like a great choice,
Megan | Customer Care Specialist💜
Excellent service throughout.
The range of mattresses in the store was excellent. We were able to choose a mattress that was the equivalent of the one that we had bought some time ago. The advice from the salesman (Ram) was detailed. The delivery times that were quoted were very acceptable and adhered to scrupulously. On the day of delivery we were given a two hour slot and the drivers (Paul and Ian) contacted us 30 minutes before delivery to keep us up-to-date with their progress. We could not have asked for a better service from start to finish.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Loughborough262
Thank you for such a detailed and thoughtful review! 😊 We’re delighted you found an excellent range in store and that Ram’s advice helped you choose the right mattress. It’s great to hear delivery timings were spot‑on, with clear updates from Paul and Ian on the day. We really couldn’t ask for better feedback—enjoy your new mattress and sleep well! 🛏️✨
Full package
Full package
We'd been to 2 other bed stores and walked out (not rudely) because of poor salesmanship/choice.
At Bensons we were impressed by the wide choice and skilled salesmanship.
Once we had bought, the process to and including delivery was faultless.
Now it's here, we both find it far better than our previous bed.
19 kwietnia 2026
Odpowiedź od Bensons For Beds - Loughborough262
Thank you for such a lovely review! We’re so glad you found the right bed and that everything—from choosing to delivery—hit the mark. Sweet dreams,
Megan | Customer Care Specialist😄🛏️
4.5 - would but from them again
4.5 is real rating
Install 5/5 chaps where fantastic
Delivery 4/5 as was great service but just was to far in advance (4 weeks) other suppliers could do 2
Sales/in-store purchase 4/5 slightly to pushy sales chap and could be more professional, but was great and we felt looked after!
11 kwietnia 2026
Odpowiedź od Bensons For Beds - Loughborough262
We appreciate your feedback and are glad the installation was fantastic! We'll review our delivery estimates and sales approach to improve. Thank you for taking the time to share your experience.
Team Bensons
Buying a bed was easy
The staff at Bensons For Beds are always happy and helpful and make the process of buying a bed/furniture easy. There delivery service is also excellent on past experience.
14 kwietnia 2026
Odpowiedź od Bensons For Beds - Loughborough262
We're so happy to hear that our staff make buying a bed easy and are always happy to help! It's also great to know our delivery service has been excellent. Thank you!
Team Bensons
Fabulous experience!
Fabulous customer service from the Loughborough team not too pushy and really friendly and helpful. My daughter chose her bed/ mattress and came out beaming with a little extra gift the manager gave her!
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Loughborough262
We're delighted to hear about the fabulous service your daughter received from our Loughborough team! It's wonderful she found the perfect bed and mattress and left with a smile. Thank you for your kind words.
Team Bensons
Absolutely fabulous service
Absolutely fabulous service, staff very knowledgeable especially the store manager Mick.
Good selection of beds and mattresses even though it is quite a small store at Loughborough.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Loughborough262
Thank you so much for the fantastic feedback!
We’re delighted to hear you received such fabulous service, and we’ll be sure to pass your kind words on to Mick — he’ll be thrilled to hear them. It’s great to know you were pleased with the range of beds and mattresses available, even in our Loughborough store.
We really appreciate your support and hope to welcome you back again soon,
Megan | Customer Care Specialist💜
Great service and advice to get mattress and bed just right for us
Mick was great and gave us plenty of time to try out different mattresses. He also found us a bed base with the best storage solution for our room.
Easy to sort delivery and the guys who delivered were polite and worked quickly to get the bed and mattress into place( I think Alan and Aaron).
We’ve slept on our mattress for about 10 days now and very comfy and finding it so much easier to get back to sleep. Memory foam was def the right pick for us. Thank you for your help and advice Mick.
20 marca 2026
Odpowiedź od Bensons For Beds - Loughborough262
Thank you for such a lovely review! 😊 We’re delighted to hear Mick gave you plenty of time and helped find the perfect mattress and storage solution for your room. It’s great to know delivery was smooth and that you’re already enjoying better, comfier sleep — sounds like memory foam was the perfect choice! We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist
Odpowiedź od Bensons For Beds - Loughborough262
Thank you for the great feedback! 😊 Really pleased to hear delivery was on time, the team were polite, and you’re happy with the quality of the products. Much appreciated,
Megan | Customer Care Specialist💜
Super service
Everyone from the Manager Mick to the delivery people were brilliant.
Very friendly, super helpful & we now have the perfect bed.
The delivery team were lovely & ensured everything was set up correctly & took away all the packaging
22 marca 2026
Odpowiedź od Bensons For Beds - Loughborough262
Thanks for the amazing review Miss Woolley! Mick and the whole team will be thrilled to hear your kind words. So glad everything was friendly, helpful, and set up perfectly — packaging gone, perfect bed in place! Enjoy every comfy night,
Megan at Customer Care💤
Helpful staff
The gentleman who served me was lovely friendly, helpful and knowledgeable
17 marca 2026
Odpowiedź od Bensons For Beds - Loughborough262
Thanks for the lovely review Mrs Sulley! So glad to hear you were looked after so well — friendly, helpful, and knowledgeable is exactly what we aim for!
Hope to see you again in the future,
Megan at Customer Care!
Flawless Experience
From when they took my order to when they delivered and made the beds up it was hassle free..I was informed every step of the way .The experience was flawless and I would buy from Benson's bed's again .
13 marca 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Loughborough262
We're happy to hear that ordering, delivery, and bed assembly were hassle-free. It's great to know you were informed every step of the way and that your experience was flawless. Thank you for saying you would buy from us again!
Team Bensons - Jessica
Our experience with Benson Beds was…
Our experience with Benson Beds was brilliant from beginning to end There was a lot of choice and Jeanette help with her knowledge giving a lot of help and advice The service team who delivered the bed were kind and helpful and even took their shoes of which was so kind of them they delivered the bed in our choice of room which was so helpful Now we have just got to get used to our new bed which looks really nice thank you Benson 😊
14 marca 2026
Odpowiedź od Bensons For Beds - Loughborough262
Jojo,
We're happy your experience was brilliant from start to finish. It's great to know our team member was helpful and the delivery team were kind. We appreciate you mentioning them taking their shoes off! Thank you for your positive feedback.
Team Bensons
Really helpful and friendly
Instore we're really helpful, we weren't rushed into anything. Service was great delivery was on time and the drivers were very friendly and helpful.
12 marca 2026
Odpowiedź od Bensons For Beds - Loughborough262
Thank you so much! 😊 Great to hear the in‑store team were really helpful and never rushed you. Fantastic that delivery was on time too, with friendly and helpful drivers. We really appreciate your feedback,
Megan at Customer Care
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