I wanted a headboard for my room couldnt decide on one the sales assistant. took me around the shop at team valley retail world i described what i was looking for i got it within 10mins deciding the b... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
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Assistant in the shop was so helpful which made the process of buying our mattress so easy. Delivery slightly early but I was called to make sure it wasn’t a problem. Delivery went spot on and the... Zobacz więcej
From the visit to the store at Team Valley Gateshead to the delivery and set up, getting a new bed has been a brilliant process. Excellent customer care, advice and information. The communications... Zobacz więcej
Reakcja na opinię
Excellent customer service. The salesperson was polite, attentive to our needs and very knowledgeable about products We were presented with options, but were not under pressure to make any quick... Zobacz więcej
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Informacje dotyczące firmy
O Bensons For Beds - Gateshead150
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, Zjednoczone Królestwo
- 1914879636
4,8
Doskonała
465 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Everything from ordering to delivery…
Everything from ordering to delivery was excellent 1st class
13 marca 2026
Odpowiedź od Bensons For Beds - Gateshead150
Amazing to hear! ⭐️ So glad everything was 1st class from start to finish!
We hope to welcome you back soon!
Megan at Customer Care
Excellent friendly and informative…
Excellent friendly and informative sales guy made it very easy to make the right choice.
Really a good buying experience.
11 marca 2026
Odpowiedź od Bensons For Beds - Gateshead150
Thank you so much for your lovely review! I’m really pleased to hear that our sales colleague was friendly, informative, and made it easy for you to choose the right bed. It’s wonderful to know you had such a good buying experience from start to finish.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Odpowiedź od Bensons For Beds - Gateshead150
Thank you so much for your lovely feedback! We're really pleased to hear you found our service very efficient. – Megan at Customer Care
Very happy with the staff and the…
Very happy with the staff and the service. Bed is up and was easy enough to do with my husband.
5 marca 2026
Odpowiedź od Bensons For Beds - Gateshead150
Thank you for your lovely feedback — we’re so pleased to hear you were happy with both the staff and the service, and it’s great to know your new bed was easy to set up with your husband.
Megan at Customer Care
10/10 defenitly reckomend benson,s
Janice the sales lady was very helpful from entering to showing us what type of bed and mattress would be suitable for my state of health.
26 lutego 2026
Odpowiedź od Bensons For Beds - Gateshead150
D Henderson,
We're happy to hear that our sales lady was very helpful in showing you what type of bed and mattress would be suitable for your state of health.
Team Bensons
Straight forward process from start to finish. Good communication. Bit of a long wait for a mattress.
Straight forward process
27 lutego 2026
Odpowiedź od Bensons For Beds - Gateshead150
Thank you for your feedback — great to hear the process was straightforward,
Megan at Customer Care
Odpowiedź od Bensons For Beds - Gateshead150
Really appreciate your feedback Ray! Delighted the delivery team were friendly, efficient and respectful throughout
Megan at Customer Care⭐
Terrible customer service
Elderly parents ordered and paid for electric bed and headboard 8 weeks ago delived bed only no headboard. Terrible customer service. The manager of the shop could only escalate by sending email to customer service. No effort made from shop or customer service to sort. Constantly having to ring to get updates which they did not have. No response from official complaint to customer service. Told last week their delivery company was picking it up last week Told today when I contacted via social media collecting headboard today and the company would be in touch next week to organise delivery. A 3 week delay from delivery of bed frame and no further forward. Avoid this company
17 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Gateshead150
Thank you for sharing your feedback with us, and I’m very sorry for the delays and the frustration caused to your parents. We understand how disappointing this has been, especially after waiting so long for the full order to arrive. I can confirm that I have already been in contact with you to discuss this, and the headboard delivery is scheduled for today. We appreciate your patience, and your comments will be passed on to help improve our service,
Megan at Customer Care
The delivery guys were superb
The delivery guys were superb. They couldn't have been more helpful.
23 lutego 2026
Odpowiedź od Bensons For Beds - Gateshead150
Thanks so much for your review! Our delivery team will be thrilled to hear your kind words — they always aim to be as helpful as possible. Enjoy your new purchase,
Megan at Customer Care
Excellent service
From shopping for a new mattress to the delivery, the service from Bensons was excellent. Sales perso was very knowledgeable and the 2 delivery guys were courteous, professional and helpful. Thanks You Benson for Beds staff
23 lutego 2026
Odpowiedź od Bensons For Beds - Gateshead150
Thank you for your wonderful review! 😊 We’re delighted to hear that everything — from choosing your new mattress to delivery day — was excellent. It’s great to know our sales person was knowledgeable and that the delivery team were courteous, professional, and helpful. A big thank you from all of us at Bensons for Beds — we really appreciate your kind words,
Megan at Customer Care
“Stressless”
Stressless experience having our new bed delivered and put together.
My wife and I are both in over 80 and the delivery team made it a reassuring pleasurable experience.
20 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Gateshead150
We're so glad to hear that having your new bed delivered and assembled was stress-free! It's wonderful that our delivery team made it a reassuring and pleasurable experience for you both.
Stewart - Team Bensons
Odpowiedź od Bensons For Beds - Gateshead150
We're delighted you received excellent service and advice. Thank you for your positive feedback; we appreciate it greatly!
good service in store
good service in store, got attention and help guiding me to a purchase decision, delivery was on time in full and I like the mattress I bought so very happy. Since then you have bombarded me with review requests and this really is the last time I'm writing one for you, ask again and you loose a star
9 lutego 2026
Odpowiedź od Bensons For Beds - Gateshead150
We're glad you are happy with the service and your mattress. We appreciate your feedback and will review our review request process to ensure a better experience. Thank you for your positive review – Lauryn at Customer Care 💜
Good service and advice from staff in…
Good service and advice from staff in store. Estimated delivery date given and bed arrived on time. Good contact at all times.
Good quality bed frame and mattress .
Would use again and recommend to others .
13 lutego 2026
Odpowiedź od Bensons For Beds - Gateshead150
We're happy to hear that you received good service and advice from our staff, and that your bed arrived on time. It's great you're pleased with the quality and would recommend us! Thank you for your positive review – Lauryn at Customer Care 💜
Choosing a new bed
When we went to choose our new bed and mattress, the sales person explained the various options which was very helpful. We never felt under any pressure to buy and he was very courteous. We returned the next day to buy a new mattress, divan base, headboard and mattress protector
9 lutego 2026
Odpowiedź od Bensons For Beds - Gateshead150
We appreciate you sharing your experience! It's great to know the salesperson was helpful and courteous, and that you felt no pressure during your purchase. We hope you enjoy your new bed,
Megan at Customer Care
Odpowiedź od Bensons For Beds - Gateshead150
We're happy to hear that you had a great experience and that our team member's expertise was helpful to you. Thank you for your feedback!
Easy going
Easy going , polite & friendly service from all the staff , very helpful and a great help in helping us decide what we wanted in our sleeping arrangements, and I was very happy with the final price
Many thanks, Mike Burton.
5 lutego 2026
Odpowiedź od Bensons For Beds - Gateshead150
Thank you, Mike, for the lovely review! We’re so glad to hear our team were polite, friendly and helpful throughout your visit, and that they supported you in finding the right sleep setup. Delighted you were happy with the final price too. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Great service and advice
We called into Bensons for Beds looking for some advice, and that's exactly what we got. Andrew was very knowledgeable and helpful. I'm one of those people that doesn't like being pestered while I'm shopping and I certainly didn't feel like that.Andrew asked us questions about our sleeping habits, he put us on the computer bed then advised us on what would benefit us. We took his advice, even splashed out on two new pillows. They were delivered this week and again couldn't fault the delivery we were kept upto date on time slot, and the men were great, very careful and polite. It was definitely the right advice a lovely comfortable night's sleep. Would definitely go back if I need to purchase a new bed or mattress.
30 stycznia 2026
Odpowiedź od Bensons For Beds - Gateshead150
We appreciate your positive feedback. We're happy to hear that you received helpful advice and had a comfortable night's sleep. It's great to know the delivery went smoothly and the team was careful and polite.
Looking forward to seeing you again!
Megan at Customer Care
Efficient delivery
Arrived just before the allotted time, having rung me 45 minutes before. (Interesting/amusing to watch their progress on the live tracker).
Friendly crew delivered the bed to the agreed location quickly and efficiently.
21 stycznia 2026
Odpowiedź od Bensons For Beds - Gateshead150
We're happy to hear that the delivery went smoothly and the team was friendly and efficient. We appreciate you taking the time to share your positive experience with us!
Very helpful listening to what I…wanted.
Very helpful listening to what I wanted my wardrobes to look like and helped me to choose what formation I'd like inside the wardrobes.
21 stycznia 2026
Odpowiedź od Bensons For Beds - Gateshead150
We're happy to hear that we could assist you in designing your wardrobes. It's great to know that our help in choosing the interior formation was beneficial to you. Thanks for your positive feedback!
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