Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
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Thank you very much for your kind & help support during shipping in your shop. Really big thanks to Tina Farnborough gate. Much appreciated your Excellent customer service. We all Family members ver... Zobacz więcej
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Richard at Benson for Beds in Farnborough was very professional, kind and delivered an excellent service! We couldn't leave the store without ordering our new mattress. We left super happy!
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Effecient.service...no hard sell salesman. Bed delivered.by two courteous men kept informed at all.times. Bed very comfortable.sleeping well on it higher then i am used to but good. yet to try out.p... Zobacz więcej
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Informacje dotyczące firmy
O Bensons For Beds - Farnborough648
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Zjednoczone Królestwo
- 1252549783
4,8
Doskonała
564 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They did everything they said they…
They did everything they said they would, what else does a customer
want. Exellent service, welldone
everybody, the shop and the delivery
boys, brilliant.
10 maja 2026
Odpowiedź od Bensons For Beds - Farnborough648
Love it! 😊 Exactly as it should be—thanks so much for the brilliant feedback✨
The salesman was fabulous.
12 maja 2026
Odpowiedź od Bensons For Beds - Farnborough648
So glad to hear it! Thanks for the lovely feedback!
Really helpful and very patient with…
Really helpful and very patient with our constant pillow swapping etc….no pressure put on us for a sale just helpful and left decisions to us. Looking forward to better sleep.
12 maja 2026
Odpowiedź od Bensons For Beds - Farnborough648
That’s lovely to hear! 😊 We’re so glad the team were patient and supportive—even through all the pillow swapping! No pressure, just helpful guidance and time to decide is exactly how it should be. Here’s to much better sleep ahead 💤✨
Good all round!
From going into the showroom and the beds arriving - all was good. The showroom employee was pleasant and efficient, helpful but not pushy. (Richard, I think). The delivery men were on time and kept us informed about when they would get to us. They took care in bringing the beds in and were polite and pleasant. The tracking system was excellent.
The beds seem really lovely. (Guest room so not slept in as yet).
4 maja 2026
Odpowiedź od Bensons For Beds - Farnborough648
Thank you for the lovely review! 😊 We’re so pleased to hear everything—from the showroom visit with Richard to the smooth, well‑communicated delivery—went so well. It’s great to know the tracking system and care from the delivery team made a difference. We hope the guest room beds are just as lovely once they’re put to use! 🛏️✨
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate you taking the time to share your feedback. We are happy to hear that you found our team informative, patient, and understanding.
Team Bensons
The mattress is fine
The mattress is fine but when it was delivered I had three men the two older men John and Andy were lovely but the young man who I guess was a new guy in training used my toilet and urinated everywhere and somehow managed to drop my toothbrush behind the sink
8 maja 2026
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate your feedback on the mattress and delivery. We're sorry to hear about the unacceptable incident involving our team member and the condition in which your bathroom was left. We'll address this internally to ensure it doesn't happen again.
Team Bensons
Very helpful!
I went to Bensons looking for a new mattress. Naveed asked if he could help and took me through the process. I could not have asked for better service. He was extremely helpful, did not rush me, and talked me through everything. Very satisfied with my experience.
3 maja 2026
Odpowiedź od Bensons For Beds - Farnborough648
We're delighted to hear about the excellent service you received while choosing your new mattress! It's great that our advisor was so helpful and thorough. Thank you for sharing your positive experience with us.
Team Bensons
Impeccable customer service at Farnborough Store from Nasim
My partner and I have just ordered our mattress from the Farnborough store at Blackwater Shopping Centre. We had such excellent service from Nasim who took care of us and helped us assess our sleep styles to find the best solution. My partner has quite specific comfort needs for his back whereas I am all about the breathability of a mattress - Nasim helped us navigate this and nothing was too much trouble for her. I even left with an unplanned new pillow purchase as well as the mattress, because I wanted to take advantage of Nasim’s advice while she was with us.
2 maja 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that you and your partner had such a positive experience at our Farnborough store! It's great to know that our team member was so helpful in finding the perfect mattress and pillow to suit your individual needs. Thank you for your kind words.
We had an excellent experience in…
We had an excellent experience in Benson for Beds in Farnborough. We had Richie as our advisor who was brilliant. He didn't rush and was very patient. He sorted our delivery to our choice. Well done Richie .A big Thank you for your assistance and humour. From the 007 family.
24 kwietnia 2026
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear you had an excellent experience in our Farnborough store! It's great that our advisor was brilliant, patient, and helpful with your delivery. Thank you for your positive feedback!
Team Bensons
Excellent delivery service
I left a 5* review when we ordered our bed. This review relates to delivery.
Delivery was between the timeslot they gave us. Received a call beforehand confirming delivery time. They got held up but still made a courtesy call to explain. The 2 men were polite, introduced themselves and followed instructions as to where the bed was to be placed. Assembly was perfect and they insisted on me checking the bed once it was all finished. They also took photos of the finished product. They were very careful not to damage the walls.
Excellent service.
1 maja 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that our delivery team provided excellent service, kept you informed, and ensured the bed was assembled perfectly. We appreciate you sharing your positive experience!
Team Bensons
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that our team was helpful. Thank you.
Fantastic service
Fantastic service
Sale team were great and very helpful
Delivery team went above and beyond a credit to the company
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that our sales team was helpful and that our delivery team exceeded your expectations. Thank you for acknowledging their dedication!
Team Bensons
The whole experience from purchase to…
The whole experience from purchase to delivery has been very smooth.
30 kwietnia 2026
Odpowiedź od Bensons For Beds - Farnborough648
We're so pleased to hear that your entire experience, from making the purchase to receiving your delivery, was seamless! 🙌
Team Bensons
Odpowiedź od Bensons For Beds - Farnborough648
Thank you! 😊 We’re glad you found the advice friendly and informative and that your experience was helpful and pleasant. Enjoy your purchase!
Odpowiedź od Bensons For Beds - Farnborough648
Thank you for your feedback. We’re delighted to hear that you had a great experience and really appreciate you taking the time to let us know.
Thank you for your positive review – Lauryn at Customer Care 💜
A smooth and hassle-free experience
The whole experience of buying a bed and sofa bed and having them delivered was smooth and hassle-free.
I had originally planned to only go and browse a few products as I'd only started to think about purchasing these items but the salesperson in the shop - Nasim did such a wonderful job that I purchased both before leaving the store!
The delivery team were equally professional and helpful and I would not hesitate to purchase further products in the future! Thank you!
16 marca 2026
Odpowiedź od Bensons For Beds - Farnborough648
Thank you so much for such a lovely review! We’re delighted Nasim could help make your decision so easy in store, and that our delivery team matched that same professional service. We’d be delighted to welcome you back in the future,
Megan | Customer Care Specialist😊
We were very pleased with the service…
We were very pleased with the service which Richard gave us. He showed us the bases we were looking for and then directed us to a colour that we liked (seen on a base on the other side of the shop). His manner was caring and very informative. Excellent service all round.
17 kwietnia 2026
Odpowiedź od Bensons For Beds - Farnborough648
Thank you for your lovely feedback! We’re so pleased to hear Richard took such good care of you — his caring manner and helpful guidance in finding the right base and colour really reflect the service we aim to give. Excellent service all round indeed.
Thank you for your positive review - Lauryn at Customer Care 💜
I would have given five stars but the…
I would have given five stars but the delivery was excessively delayed. Otherwise, I am delighted with my new bed.
16 kwietnia 2026
Odpowiedź od Bensons For Beds - Farnborough648
Thank you for your feedback! We’re sorry about the delivery delay and appreciate your patience. We’re delighted to hear you’re enjoying your new bed and hope it gives you many comfortable nights ahead,
Megan | Customer Care Specialist🛏️✨
Warm welcome
We were warmly welcomed, the customer service was first class and the transaction was seamless. Looking forward to our purchase being delivered.
Special thank you to Nasim.
13 kwietnia 2026
Odpowiedź od Bensons For Beds - Farnborough648
Thank you for the wonderful review! Providing a warm welcome and seamless service is exactly what we aim for — we’ll be sure to pass on your thanks to Nasim.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist🌟
Odpowiedź od Bensons For Beds - Farnborough648
Really appreciate the review! Happy to hear our expertise helped
See you next time,
Megan | Customer Care Specialist😊
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