Bensons For Beds - Doncaster838 Recenzje 

199
Wynik TrustScore: 4.5 na 5

4,7

Unit 12, Doncaster Lakeside Village, DN4 5PH White Rose Way, Doncaster, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Really looked after my niece and her circumstances, highly recommend bensons for beds. The bed is an ottoman came in 3 big boxes and the guys had to open one of the boxes due to new build staircase, n... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Buying a new mattress is a big decision and especially difficult when you're so indecisive! The staff at bensons were really helpful and made suggestions about what we might like until we eventually f... Zobacz więcej

Oceniono na 5 z 5

I had an emergency and needed a mattress as I had a base but needed to prepare my spare room for additional guests over the Xmas holiday. I really didn’t think I would be able to get a mattress bef... Zobacz więcej

Oceniono na 4 z 5

Visited outlet store Doncaster for a replacement mattress only. Initially didn’t think we would find what we required as very small selection of doubles available. However once the staff were on board... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep z meblami do sypialni
  2. Sklep z łóżkami
  3. Sklep z pościelami
  4. Sklep z materacami

O Bensons For Beds - Doncaster838

Napisane przez firmę

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Dane kontaktowe

  • Unit 12, Doncaster Lakeside Village, DN4 5PH, White Rose Way, Doncaster, Zjednoczone Królestwo

  • 1302788436

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

199 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(199)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26 103

Napisz recenzję
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Oceniono na 5 z 5

Easy and positive transaction …

The shop assistant was lovely and friendly, bought 2 mattresses and chose finance option which took minutes to apply for and was very easy, the delivery arrived on time as advised, overall a very positive experience thank you bensons for beds!

10 marca 2025
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Odpowiedź od Bensons For Beds - Doncaster838

We appreciate your positive feedback! We're happy to hear that the team member was friendly and that you found the finance application process easy. It's great to know the delivery arrived on time. Thank you, Megan at Customer Care

Oceniono na 5 z 5

Amazing!

Seamless experience from start to finish. Phil P was amazing throughout, so knowledgeable and helpful. Will definitely recommend!

4 marca 2025
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Odpowiedź od Bensons For Beds - Doncaster838

We're happy to hear that you had such a seamless experience! We appreciate your positive feedback regarding the knowledge and helpfulness you received. We thank you for your recommendation, Megan at Customer Care

Oceniono na 5 z 5

Very knowledgeable staff and great bargains

Brilliant example beds set up to test and the staff are very knowledgeable and made some recommendations. Particularly Rob who helped me to find the perfect mattress and a great bedframe to match.

21 lutego 2025
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Odpowiedź od Bensons For Beds - Doncaster838

We appreciate you sharing your experience! We're happy to hear that our knowledgeable staff and recommendations helped you find the perfect mattress and bedframe. Thank you for the positive feedback, Megan at Customer Care

Oceniono na 5 z 5

Very friendly and helpful service

Very friendly and helpful service. Will definitely be back for the kids new mattresses

16 lutego 2025
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Odpowiedź od Bensons For Beds - Doncaster838

We're happy to hear that our service was helpful and friendly! Thank you for the positive feedback, and we look forward to assisting you with your kids' mattresses in the future, Megan at Customer Care

Oceniono na 5 z 5

The young man who dealt with my…

The young man who dealt with my purchase was very helpful, providing me with the information on the different bed heights and the mattress that would provide the best postural support and comfort.
Also gave clear concise information on delivery.

9 lutego 2025
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Odpowiedź od Bensons For Beds - Doncaster838

We appreciate you sharing your experience. It's great to hear that the team member was helpful in providing you with information about bed heights and mattress support. We're also glad the delivery details were clear.
Take care, Megan at Customer Care

Oceniono na 5 z 5

sleep well

good lay out in the shop
sorted it
they delivered it
we slept on it
what more can you ask
nice people to spend your money with

11 lutego 2025
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Odpowiedź od Bensons For Beds - Doncaster838

We're happy to hear that you found our shop layout good and the delivery satisfactory. It's great to know you are sleeping well! Thank you for your positive feedback, Megan at Customer Care

Oceniono na 5 z 5

Barry was fab

Barry was fab, contacting me when an Ottoman base I wanted came into stock. Great service, fab price, mother in law very happy. Thanks Barry and your team

4 lutego 2025
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Odpowiedź od Bensons For Beds - Doncaster838

We're happy to hear that the ottoman base met your expectations and that the service was helpful! We appreciate you taking the time to leave this positive feedback; it means a lot to us. Take care, Megan at Customer Care

Oceniono na 5 z 5

Great price! Great service!!

All you need to do is walk in and ask for assistance. Give them a budget and they will give you your options. We were served by Nathan and he was excellent. Would definitely go back when needed!

26 stycznia 2025
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Odpowiedź od Bensons For Beds - Doncaster838

We're happy to hear that you found our service helpful and efficient. It's great to know that our team could assist you in finding options within your budget. We appreciate your positive feedback and hope to see you again, Megan at Customer Care

Oceniono na 5 z 5

Nice easy process from trying mattresses to buy

The staff in the shop were really helpful and informative. Nice smooth process from purchasing to actually receiving the goods. Would recommend

23 stycznia 2025
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Odpowiedź od Bensons For Beds - Doncaster838

We appreciate you taking the time to leave us this great review! We're happy to hear that you found our staff helpful and informative and that you enjoyed the smooth process.
Take care,
Megan at Customer Care

Oceniono na 4 z 5

Approachable friendly staff member

Approachable friendly staff member, who wasn't too pushy and happy to put deal together!

20 stycznia 2025
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Odpowiedź od Bensons For Beds - Doncaster838

We're happy to hear that our team was approachable and helpful in putting a deal together for you without being too pushy. Thank you for your feedback, Megan at Customer Care

Oceniono na 5 z 5

Friendly

Friendly, helpful, knowledgeable staff who did everything to help

10 stycznia 2025
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Odpowiedź od Bensons For Beds - Doncaster838

We are so happy to hear that our staff were friendly, helpful, and knowledgeable! We appreciate your positive feedback and support.
Take care, Megan at Customer Care

Oceniono na 1 z 5

Absolutely awful how me and my husband…

Absolutely awful how me and my husband have been treated. Ordered a bed about a month and a half ago had it few weeks and the bed broke leaving my husband to be sleeping on a slant, went to the shop to see them and they said we needed to phone customer services so went home phoned customer services to be told we needed to go to the store as it was in store purchase so drove back to the store to see what they could do and was told in a few days they will be getting some beds in and to wait to see if they get the same bed as we have due to it been discontinued or to see if they can use another part of a bed for our bed went back a few days later and they gave us a piece that was bigger than the piece we had but they told us it would fit if not just be a few little screws to make a hole and it would fit, went home my husband got in from work looked at the piece with the bed and it didn’t fit it was to big so phoned the shop the next day to say we will have to go back down and look at another bed, after a long discussion in the shop they told us about a bed which was coming in we agreed to have that bed (which is lovely) when we was at the shop we was told by the sales reps that they would personally deliver the bed to us on Sunday 1st December at 10.30am so dismantled the bed myself as my husband is poorly, put all the bed outside to make it easier to then call at 10.40 and be told they are waiting for the delivery driver as he was in Retford on another job and wouldn’t be at the shop till after 12pm waited until 1pm to phone the shop again the be apologised to because we had not heard anything about the bed or time it was going to be delivered when I was on the phone I asked why the sales rep didn’t deliver it as promised he said because it wouldn’t fit in the van but didn’t ring us to tell us what was happening. The gentleman on the phone says the bed will be there just after tea time and he apologises for the delay, gets to 7oclock still no bed or text, managed to find the delivery guys number from last time and text them to find out the bed wasn’t going to be there u til nearly 9pm. Absolutely disgusting customer service.

My and my husband had to pay people as they was coming to help build the bed that morning, the bed didn’t come but needed to pay the people anyways as they waited around enough. The shop isn’t a 5 minute drive it’s down the motorway.

The new bed we have is lovely but customer service is not.

1 grudnia 2024
Opinia niezależna
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Odpowiedź od Bensons For Beds - Doncaster838

Thank you for sharing your experience. We’re very sorry for the inconvenience and frustration caused throughout this process. Your feedback has been passed to the relevant team, and we’ve taken steps to improve communication, delivery reliability, and customer support to prevent situations like this in the future.
Thank you,
Megan at Customer Care

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