Bensons For Beds - Chester Recenzje 

678
Wynik TrustScore: 5 na 5

4,8

Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

From picking the mattress to delivery, the whole process was excellent. The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his... Zobacz więcej

Oceniono na 4 z 5

The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... Zobacz więcej

Oceniono na 5 z 5

Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice... Zobacz więcej

Oceniono na 5 z 5

Excellent customer service in the Chester industrial park store, when choosing our new wardrobe. Dave and Christine were absolutely fantastic so friendly, helpful and knowledgeable, without being at... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z meblami do sypialni
  2. Sklep z łóżkami
  3. Sklep z pościelami
  4. Sklep z materacami

O Bensons For Beds - Chester

Napisane przez firmę

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Dane kontaktowe

  • Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Zjednoczone Królestwo

  • 1244665818

4,8

Doskonała

Wynik TrustScore: 5 na 5

678 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(678)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26 170

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

No pressure sales,friendly helpful…

No pressure sales,friendly helpful staff,answered questions and gave information actually left store to look at other beds and came back,store assistant agreed that we needed to find what was right for us,all round pleasant experience

9 czerwca 2026
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Odpowiedź od Bensons For Beds - Chester

We're so pleased you had a pleasant experience with our friendly and helpful staff. It's wonderful that you felt no pressure and found what was right for you. Thank you for your kind feedback!

Team Bensons

Oceniono na 5 z 5

Excellent service all round

From the moment we walked through the door we were welcomed and guided carefully through the options available for us. The member of staff who helped us was knowledgeable, explained the various types of mattresses etc available & was very attentive. It was a positive experience for my mother, who appreciated Barry’s patience & understanding and the full explanations he provided. Thanks

6 czerwca 2026
Opinia niezależna
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Odpowiedź od Bensons For Beds - Chester

We're so pleased to hear you had such a positive experience! It's wonderful that our team member was so knowledgeable, attentive, and patient in guiding you through the options. Thank you for your kind words.

Team Bensons

Oceniono na 5 z 5

Stephen (Chester branch) was brilliant…

Stephen (Chester branch) was brilliant from start to finish. He took the time to understand what we were looking for and advised the best option whilst explaining why in great detail.

3 czerwca 2026
Opinia niezależna
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Odpowiedź od Bensons For Beds - Chester

We're so glad to hear about your positive experience! It's wonderful that our team member provided such detailed and helpful advice. Thank you for sharing your kind feedback.

Team Bensons

Oceniono na 5 z 5

Helpful staff at Chester Branch

Stephen, a member of staff at the Chester branch, was very helpful in my mattress purchase decision. I appreciated not being hard sold or pressured into any decision. The mattress won't arrive for six weeks, so a full review can't be given yet.

3 czerwca 2026
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Odpowiedź od Bensons For Beds - Chester

We're delighted to hear our team member at the Chester branch was so helpful with your mattress selection. We appreciate you sharing your positive experience.

Team Bensons

Oceniono na 5 z 5

A good experience

A good experience. Given space to look around but support there as and when needed. Friendly respectful sale, without pressure.

29 maja 2026
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Odpowiedź od Bensons For Beds - Chester

We're so glad you had a good experience with us! We appreciate you highlighting our friendly, respectful, and pressure-free approach.

Team Bensons

Oceniono na 3 z 5

Shop assistant very helpful

Shop assistant very helpful. Delivery swify but 1 item incorrectly sent . Error quickly addressed. Correct item received. Bed not yet assembled.

23 maja 2026
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Odpowiedź od Bensons For Beds - Chester

We're glad to hear our assistant was helpful and the error was quickly addressed. We hope you enjoy your new bed!

Team Bensons

Oceniono na 5 z 5

Phoned me to let me know that thay was…

Phoned me to let me know that thay was on there way. Put the bed frame up with in 20 minutes. Did a great job.

18 maja 2026
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Odpowiedź od Bensons For Beds - Chester

We're happy to hear our team provided such efficient service and did a great job with your bed frame! Thanks for the positive feedback.

Team Bensons

Oceniono na 5 z 5

Excellent service from start to finish

A fantastic buying experience.
Starting with a friendly and very knowledgeable sales person through to some very hard working (and also friendly) delivery men.
Really happy that we chose Bensons for Beds !!
Thank hou

23 maja 2026
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Odpowiedź od Bensons For Beds - Chester

We're so pleased to hear you had a fantastic buying experience! It's wonderful that our sales and delivery teams provided such friendly and knowledgeable service. Thank you for choosing us!

Team Bensons

Oceniono na 4 z 5

Very annoyed not to be told our…

Very annoyed not to be told our delivery would be delayed We were told 7-30 to 0900 first visit !! Arrived at 11-00 delaying our plans for the day

20 maja 2026
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Odpowiedź od Bensons For Beds - Chester

We apologize for the delayed delivery and the inconvenience it caused. We are reviewing our communication process to prevent this.

Team Bensons

Oceniono na 5 z 5

Great service from Stephen …

Stephen introduced himself and then allowed us to look in peace and then occasionally checked in with us without being over bearing. He explained the offers really well and that made us feel at ease and not pressured.

19 maja 2026
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Odpowiedź od Bensons For Beds - Chester

We're delighted to hear you had a positive experience. It's great our team member allowed you to browse comfortably, checked in appropriately, and clearly explained offers, making you feel at ease and not pressured.

Team Bensons - Jess

Oceniono na 4 z 5

Store visit feedback

Overall, the experience was very satisfactory and professional. The Sales Assistant was very helpful and showed us a number of beds and mattresses that were the kind of thing we were looking for. We thought the mattress protector that was suggested was a little over priced. The lady did provide a written quotation, which was very helpful - and in contrast to Dreams, who did not. Ultimately, after visiting 4 retailers we did choose to go elsewhere, but that was not because of any issues with the service or products we saw at Bensons for Beds.

7 maja 2026
Opinia niezależna
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Odpowiedź od Bensons For Beds - Chester

We appreciate you taking the time to share your positive experience with us. We're glad our sales assistant was helpful and provided a useful quotation. We've noted your feedback regarding the mattress protector pricing.

Team Bensons

Oceniono na 5 z 5

Friendly professional staff

Friendly professional staff. Good value

8 maja 2026
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Odpowiedź od Bensons For Beds - Chester

We are so pleased you found our team friendly and professional. We appreciate your feedback!

Team Bensons - Jess

Oceniono na 5 z 5

Great service from the moment we…

Great service from the moment we walked in to the Chester store especially Dave the manager . Completely kept in the loop regarding how the order was progressing. Delivery was also excellent with the driver ring me a few days in advance to give me my time slot , then again on the day of delivery.whch was delivered bang on tine . Great company .

15 maja 2026
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Odpowiedź od Bensons For Beds - Chester

We appreciate your wonderful feedback! It's fantastic to hear that our team provided great service from your store visit to the timely delivery. We're glad we kept you informed every step of the way.

Team Bensons - Jess

Oceniono na 5 z 5

A1 service

A1 service, product and staff.

15 maja 2026
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Odpowiedź od Bensons For Beds - Chester

We're so glad you enjoyed your experience. Thank you for your kind words!

Team Bensons - Jess

Oceniono na 5 z 5

David was such great help with finding…

David was such great help with finding me an affordable bed and mattress. Thank you very much!

14 maja 2026
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Odpowiedź od Bensons For Beds - Chester

We're so glad we could help you find an affordable bed and mattress. Thank you for your kind words!

Team Bensons - Jess

Oceniono na 5 z 5

Really happy with the bed and service

Really happy with the bed and service

9 maja 2026
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Odpowiedź od Bensons For Beds - Chester

That’s great to hear! 😊 We’re so glad you’re happy with both the bed and the service—thanks so much for sharing your feedback✨

Oceniono na 5 z 5

We were greeted by Barry when we…

We were greeted by Barry when we arrived at the shop with a friendly welcome and after finding what we wanted Barry and his manager both helped us with our order, keep up the good work, well done, a good example for the rest of the team 🤐

12 maja 2026
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Odpowiedź od Bensons For Beds - Chester

That’s fantastic to hear—Barry and the team will be thrilled! 😊 Thanks for the lovely feedback, we’ll be sure to pass it on 👏

Oceniono na 5 z 5

This is an accurate account of my…

This is an accurate account of my experience.
I have given 5 stars in this review, which is rare for me, because I am delighted in every way.
Delivery was excellent and re-cycling was excellent.
I had decided to 'set up' the bed myself which was no problem at all.
Most of all I am delighted with the product, it's so comfortable and supportive. Even after only 3 nights I ache less 😁 and I am sleeping sounder.
This is my true account and would definitely recommend this item.

11 maja 2026
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Odpowiedź od Bensons For Beds - Chester

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re truly delighted to hear that every part of your experience — from delivery and recycling to setting up the bed yourself — met your expectations. Your recommendation really means a lot to us, and we’re so pleased we could provide an experience worthy of a rare 5‑star review. Wishing you many more restful and comfortable nights ahead!

Oceniono na 5 z 5

The whole experience

The whole experience, from start to finish has been fantastic. The sales guy was great and not pushy at all. Everything I was told in store has been carried out to the letter. And the communication is like nothing I have experienced before, texts, emails and then phone calls from the delivery team really made me feel relaxed and happy. I really hope other companies follow your example. Thank you :)

6 maja 2026
Opinia niezależna
Logo Bensons For Beds - Chester

Odpowiedź od Bensons For Beds - Chester

We're happy to hear that you had a fantastic experience from beginning to end! It's great to know the sales process was smooth and that our communication kept you relaxed. Thank you for your positive feedback.

Team Bensons

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