It's been so long I've forgotten her name but the lady who helped me find the right bed for me was both lovely, and helped me find exactly what I needed, I've never slept better. Great experience fro... Zobacz więcej
Reakcja na opinię
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Perfect customer care in store. Delivery men were lovely, friendly and polite. All the packaging was taken away. Perfect service and a wonderful new bed! Very happy indeed.
Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning. Very pleased with our new bed and full siz... Zobacz więcej
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The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... Zobacz więcej
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Informacje dotyczące firmy
O Bensons For Beds - Ashford
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, Zjednoczone Królestwo
- 1233646246
4,9
Doskonała
484 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Bensons For Beds - Ashford
We’re delighted to hear you received great customer service and that our team member made your experience enjoyable. Thank you for your positive review – Lauryn at Customer Care 💜
Friendly and professional service
We (my two adult daughters and I) visited your Ashford (Kent) branch yesterday to look at new beds for both of them. We were met by Jon who spent a fair amount of time listening to our requirements and offering advice on which beds and mattresses we might like. We decided on the mattresses and one bed frame and then said that we were going to explore our options at other places. Jon was professional and friendly and we felt under no pressure to buy there and then. We did look at a couple of places today, but returned to Bensons. Jon remembered us, our names and which items we had chosen. We changed one mattress for another, again guided by Jon, and bought the lot. We wouldn't have chosen Bensons over the next high street retailer, but this personal and professional service means that we would choose them again. Thank you.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Ashford
We're happy to hear that you and your daughters had such a positive experience at our Ashford branch. We appreciate you highlighting the team member's professional and friendly service, and we're glad it made your decision easier. Thank you for your positive review – Lauryn at Customer Care 💜
Good choice of beds
Good choice of beds. Helpful staff who gave you space to consider. Bought our bed of choice. Waiting for delivery . Only downside delivery cost a bit high for what I consider is local.
1 stycznia 2026
Odpowiedź od Bensons For Beds - Ashford
Thank you for sharing your experience with us Mr Alexander! We're delighted you found the perfect bed and appreciated the space to decide. We’ll take note of your feedback on delivery costs—always looking for ways to improve!
Looking forward to seeing you again!
Megan at Customer Care
Well laid out store
Well laid out store , helpful and informative staff member (Wendy) and didn’t feel pressured
31 grudnia 2025
Odpowiedź od Bensons For Beds - Ashford
Thank you for your feedback! We’re so pleased you found the store well laid out and that Wendy was helpful and informative without any pressure. We’ll make sure she hears your kind words,
Megan at Customer Care
Wendy was lovely and experienced
Wendy was lovely and experienced, and she provided us with all the information we required.
3 stycznia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Ashford
Thank you for your kind words Monica! We’re delighted to hear Wendy was lovely and provided all the information you needed. We’ll be sure to share your feedback with her,
Megan at Customer Care
Great service
29 grudnia 2025
Odpowiedź od Bensons For Beds - Ashford
We’re so glad our team was friendly and professional. Thank you for your positive review – Lauryn at Customer Care 💜
Rest assured Service was good.Plenty of choice and…
Service was good.Plenty of choice and well signed so there was no doubt what you were looking at.Only downside was the delivery time .Got to wait until 22 January.
26 grudnia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Ashford
We’re happy you enjoyed the variety and clear signage in-store! Sorry about the wait on delivery – we appreciate your patience and can’t wait for you to enjoy your new items. Thank you for your positive review – Lauryn at Customer Care 💜
Great sales lady (wendy)
Great sales lady (wendy). Very knowledgeable and extremely helpful. A credit to your company.
27 grudnia 2025
Odpowiedź od Bensons For Beds - Ashford
We’re thrilled to hear Wendy made such a positive impression with her knowledge and helpful approach. She truly is a credit to the team! Thank you for your positive review – Lauryn at Customer Care
Bed and mattress
The welcome we received entering your shop the helpfulness of the staff, guidance,recommendations,support given during our visit was amazing.
17 grudnia 2025
Odpowiedź od Bensons For Beds - Ashford
We appreciate your kind words! We're happy to hear that you felt so welcomed and supported by our team during your visit. Thank you for sharing your experience.
Keaton - Team Bensons
Bensons for beds Ashford not great.
After months of choosing a new bed we decided on a Hypnos mattress and new electric ottoman and headboard. We were informed that Hypnos offer a free recycling of old bed/furniture because of their sustainability ethos. We checked and were informed it was free. After waiting 16 weeks the day of delivery finally arrived. We had spent £5300 on this bed and hoped the service would match the cost we paid. The delivery team arrived and were delighted we had moved our car off the driveway so they had more room. We removed all lampshades and pictures and dismantled our old bed. The delivery team had not been made aware of the removal of our old bed. It had not been added to the order. So they said they may not be able to remove it and deliver our new bed. They said they would speak to management. They rang and was told they weren’t given adequate time and they should leave and make another appt time in a few more week time. I was devastated after arranging work time around this and a medical appt. I rang the store in Ashford where we bought the bed. I spoke to John the manager who said we have the recycled old for new on our plan but Thomas who took our order forgot to add that to the order! So it was their fault. The delivery team leader spoke to the manager at the store who was very rude and disrespectful towards him. I could hear the conversation on the phone as he was next to me. The delivery team said they would take the old bed away and bring in and set up my new bed. He said it wasn’t our fault. But we had arranged so much and organised a lot for the delivery. He said it would put them behind by two hours but they would do it for me. I couldn’t thank them enough. The store did nothing to help. They caused so much stress and anxiety. It took all the excitement of the new bed arrival away. I am very unwell at the moment and this made things much worse for me. The delivery team were incredible and so professional and kind. I would not buy again from Bensons in Ashford. I have had apologies on my answer phone but no response to my emails I sent. And this questionnaire took over two weeks to arrive after me asking again and again for it.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Ashford
Thank you for taking the time to share your experience. We’re truly sorry for the stress and inconvenience caused during your delivery and for the lack of timely communication from our side. This is not the level of service we aim to provide, and we appreciate you highlighting both the challenges and the efforts of the delivery team. We’ll ensure your feedback is shared with the relevant teams and reviewed carefully.
Thank you,
Megan at Customer Care
Jon was very polite explained…
Jon was very polite explained everything.
And also gave us time on our own to discuss and make a decision. And answered all our questions. . Great customer service
5 grudnia 2025
Odpowiedź od Bensons For Beds - Ashford
We are thrilled to hear you love your purchase! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart. - Team Bensons
Kayleigh great service !
Kayleigh (sorry if spelt wrong)
Was very helpful with helping us choose our new bed and our new wardrobe. Great service and very polite
3 grudnia 2025
Odpowiedź od Bensons For Beds - Ashford
We're happy to hear that the service you received while choosing your new bed and wardrobe was great. We appreciate you taking the time to leave us feedback.
– Thank you, Jess- Team Bensons
Such a seamless experience
Such a seamless, easy experience with Wendy in the Ashford store - she went above and beyond for us and we are extremely grateful.
2 grudnia 2025
Odpowiedź od Bensons For Beds - Ashford
We're happy to hear that you had such a seamless and easy experience in our Ashford store. We appreciate you acknowledging the team member's dedication and thank you for your positive feedback.
– Thank you, Jess- Team Bensons
Kaylee was super helpful and…
Kaylee was super helpful and informative. She arranged everything perfectly for us and we were very impressed and felt looked after and professionally treated. We also felt our sofa bed was very competitively priced. Thank you
26 listopada 2025
Odpowiedź od Bensons For Beds - Ashford
We're happy to hear that everything was arranged perfectly for you. It's great to know that you felt looked after and professionally treated, and that you were impressed with the pricing. Thank you for your feedback,
Megan at Customer Care
Mattress
Very good experience from the shop floor to the delivery team.
Kept informed on our order through out.
19 listopada 2025
Odpowiedź od Bensons For Beds - Ashford
We’re delighted to hear you had a great experience from start to finish! It’s fantastic that our team kept you informed throughout the process and delivered excellent service at every stage.
Thank you for your positive review Janet – Lauryn at Customer Care 💜
Great choice of beds etc
Great choice of beds etc. over two floors.
Friendly, helpful and knowledgeable member of staff (Tom) - thank you!
Recommended!
19 listopada 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Ashford
Thank you for sharing your experience! We’re delighted you enjoyed the great choice of beds and appreciated Tom’s friendly and knowledgeable assistance. Your recommendation means a lot to us! 💜 Thank you for your positive review – Lauryn at Customer Care
Odpowiedź od Bensons For Beds - Ashford
Thank you for your feedback! We’re delighted to hear Wendy made your purchase smooth and enjoyable. 💜 Thank you for your positive review – Lauryn at Customer Care.
Odpowiedź od Bensons For Beds - Ashford
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Very helpful
Very helpful ladies and the main one to assist wasn’t pushy but had patience while we messed about looking taking time to decide, very pleasant from start to finish
thank you very much.
6 listopada 2025
Odpowiedź od Bensons For Beds - Ashford
We're happy to hear that you found our team helpful and patient while you were deciding Mary. Thank you very much for your pleasant feedback; we appreciate it!
Take care and see you again soon,
Megan at Customer Care
Odpowiedź od Bensons For Beds - Ashford
We’re delighted to hear you’re happy with both the product and the service you received. Thank you for an amazing review Karen – Lauryn at Customer Care 💜
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