Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Their online store and service is exemplary! I purchased an expensive frame from them and had some difficulty installing some new parts. Drew not only provided me excellent service in helping... Zobacz więcej

Oceniono na 5 z 5

Bought a bike from Alex at Ben's Cycle who was extremely knowledgeable and honest about the product's strengths and weaknesses. He told me to sleep on it and never pressured me into spending any mon... Zobacz więcej

Oceniono na 5 z 5

Sourcing parts for classic bikes (in my case, a 1972 Peugeot PX-10) is difficult unless you find the right sources, and Ben's is now one of them. I needed an inexpensive but good-qualityFrench... Zobacz więcej

Oceniono na 2 z 5

Hi, I made a purchase of a chrome industries storm jacket with you the day, however, I have not arrived despite having cast the purchase on 10th of September, i checked my delivery status but it k... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy
  2. Sklep z akcesoriami rowerowymi
  3. Sklep sportowy

Informacje przekazane przez różne źródła zewnętrzne

Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy? We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale. That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next. We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

764 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Good product, ok customer service

Product was just a described, but the customer service rep was rather impatient and has a bad habit of talking over the customer. Product is fine, but I have no interest in using this company again.

23 listopada 2015
Opinia niezależna
Logo Ben's Cycle

Odpowiedź od Ben's Cycle

Bryan,
We are really sorry for this experience; it is inexcusable and we cannot apologize enough. Customer service is paramount in today's retail environment and we appreciate your feedback as it helps us shape our service in the future.
Very best regards,
The Ben's Cycle Team

Oceniono na 5 z 5

Good shop

Ben's usually has hard to find items at good prices especially when free shipping is included. If you've a question and call, the person responding is knowledgable about the product and cycling in general.

22 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

Great service!

My order was shipped very quickly and received promptly with very secure packaging that completely protected my order.

20 listopada 2015
Opinia niezależna
Oceniono na 3 z 5

Tried hard, but missed the point

I was connected to Ben's through an ebay link and Ben's procured from Surly a cyclocross fork. Through an email exchange, I was told that Ben's would get the fork on a Monday and it would be shipped same day and would arrive via two-day delivery on a Wed. Ben's didn't get the fork on time and it didn't get me the fork within 2 days after it was received. Ben's credited me the shipping. The far bigger problem was that the fork shown on ebay indicated it had a 1" steerer tube and the fork I received has 1-1/8" tube. Customer service after I raised that point was poor and I have never been able to figure out what went wrong.

19 listopada 2015
Opinia niezależna
Logo Ben's Cycle

Odpowiedź od Ben's Cycle

Hi Tony,
Somewhere there was a disconnect; but we are trying hard to resolve it and get you the correct fork.
All apologies,
Ben's Cycle

Oceniono na 3 z 5

Great selection lousy search engine.

Ben's has a great selection of product. However their search engine makes the experience almost not worth it. When I searched for handlebars and then narrowed the search the engine did not respond. When I finally did look at a particular handlebar and then went back to my search I had to start the whole search over again. Pain in the neck. This always happens.

11 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

Polo mallet for when you cant get one locally

I stumbled on to Bens Cycle to look for Hardcourt bike polo equipment as there is not a local source. I found the mallet I wanted on their mallet builder. It was in my hands in just a few days. It was packed well and with in 30 mins it was ready to tear up the court.

Thank you!

11 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

Awesome!

They are VERY helpful, friendly and Fast! Thank you Ben and team.

11 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

Great service from Ben's Cycle

Searched high and low for black dia compe guidonnet brake levers. Ben's was put of stock when I first looked so I opted in to notify me when stock was available. To my pleasant surprise, Ben's actually notified me when they re-stocked. I immediately purchased them, Ben's notified me every step of the way. Great service, I'm a fan.

10 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

Another excellent purchase

Been pleased with every purchase I've made from Ben's Cycle. It's tough to compete with national distribution prices, but they manage to be competitive and ship quickly.

9 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

Fast shipping

It seem like my product got here within seconds of the click! Very well packaged and fast shipping. Would buy again

8 listopada 2015
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

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Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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