Not as advertised. Don't expect a refund!
The merchandise of this 'London' company comes from China and takes a long time to arrive. Two waistcoats were advertised as tweed but transpired to be polyester printed with a tweed pattern.
I emailed for return instructions, supplied photographic evidence and, when they admitted that they were not tweed, offered a 15% discount or full refund on return of goods. I asked for the full return and received the following:
"We understand your disappointment, and we sincerely apologize for any inconvenience this may have caused you.
However, we regret to inform you that we do not offer free return shipping, as mentioned in our Return Policy. As the customer, you are responsible for the cost of returning the item to our warehouse overseas. We highly recommend sending your return with Track & Trace, as we cannot accept responsibility for lost returns. Please note that the costs for international return shipping can be quite high.
Additionally, there is a significant chance that your parcel may be held by customs and incur additional charges before reaching our warehouse. Unfortunately, we are not responsible for any such charges.
To make it up to you, we would like to offer a 15% refund while allowing you to keep the item — no need to return it.
We just want to ensure you’re happy with your purchase without any extra hassle or costs. If this solution works for you, please let us know, and we will process the refund right away!
If you still prefer to return the goods to our warehouse overseas, please email us, and we will explain the return procedure in detail".
You can make your own mind up about the kind of company this is!