I had a few important questions assisting a client to buy a home out off area. The guidance was efficient and fast. I managed to assists my client immediately, guide them how to buy a pest and buil... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We had a great experience with our building inspection for a property which we wanted to buy. The booking and payment process was really easy, and the inspection was done the next morning. The repor... Zobacz więcej
Reakcja na opinię
I had a great experience Sonia via live chat and Jasmine (Jaz) over the phone. Both were incredibly friendly, responsive, helpful and professional. They listened to my concerns and were able to resolv... Zobacz więcej
Reakcja na opinię
Be aware that Beforeyoubuy will send your contact details to the vendor's RE agent as soon as you order a strata report!!! I don't recal that I consented to disclosure of my mobile number to the vendo... Zobacz więcej
Reakcja na opinię
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Platform provides choice of services in…
Platform provides choice of services in a single window which simplifies task of finding, costing, and scheduling the work.
Jasmine handled the coordination seamlessly to organise the work. Followed up and sorted date conflicts to meet the contract deadline.
Great customer service from Sonia
Our experience and communication with your staff was exceptional, she explained everything in detail which was very easy to understand.
Her customer service was exceptional and we were more than happy with the service we received.
She is a true asset to the company
Regards
Sia
Great communication and responsiveness.
Great communication and responsiveness.
Wonderful experience
Wonderful experience. Spoke to real people
who delivered excellent service.
would recommend to all
Informative and helpful with follow up…
Informative and helpful with follow up calls. Staff very friendly and helped explain any concerns that helped us understand the issues we were concerned about. Before You Buy helped make our experiences less stressful. Highly recommend.
Predators
These people are preying on first time home buyers. Whilst not inherently a scam, they do flood you with up to 700 pages or purely garbage information and significantly outdated reports. You should also NEVER! purchase a Building and Pest through BYB.

Odpowiedź od Beforeyoubuy
Quick response and resolve problems
Quick response and resolve problems, very efficient as it should be.
Jaz was very helpful
Jaz was very helpful, quick and had everything sorted for me within a few minutes. She was polite and happy and you can tell that she loves her job. Great work Jaz!!
Exceptional Support from Jaz
Jaz was fantastic to deal with and went above and beyond to point us in the right direction when setting up our new agency account. She was incredibly friendly, helpful and made the process so easy for us. We wouldn’t hesitate to reach out to her for assistance again in the future. Highly recommend! 😊
very quick and reliable service
very quick and reliable service. the report they provided was so in-depth and really helped with our decision to purchase a property. i would highly recommend
The inspector
The inspector, Leon, and the admin team were incredibly helpful throughout the entire process of getting our strata report through Before You Buy.
I really appreciated that Leon followed up with Comfort Living several times to help expedite the report, and made sure to keep me in the loop by copying me into all the email communications. That level of transparency and proactive communication made what could have been a very stressful process much easier to manage.
Highly recommend this team if you need a strata report done efficiently and with great communication throughout.
The seller rejected our offer the night…
The seller rejected our offer the night before so BYB kindly reduced the cancellation fee 😊
They check and found issues well
They check and found issues well. Directly contact to me what was problem and nice work. I love with them to check the house and safe.
Jaz from before you buy was very…
Jaz from before you buy was very understanding and extremely helpful expediting our strata report, coordinating issues from both property management and also with the inspector.
Her customer service is the best out there.
I spoke with Tiho who was friendly
I spoke with Tiho who was friendly, helpful and made the process easy to understand :)
Prompt and friendly service
Prompt and friendly service. After receiving an email from BeforeYouBuy about a confusing extra charge, I called support and spoke with Jasmine. She was extremely helpful and resolved the matter in two hours. Great experience.
Great efficient service
Great efficient service. Accurate reporting. Got the job done quickly. Customer service excellent
Terrible experience - don't recommend
Terrible experience with Before you Buy, in particular Tiana Georges from Clarified Property. Failed to identify known water ingress issues in the property, leading to us having to pay nearly $10k in strata levies after settlement. Also didn't identify financial issues with the property. Would not recommend.

Odpowiedź od Beforeyoubuy
Customer service excellence
I’ve had the pleasure of dealing with Jaz regarding a pest and building inspection. We were working under a very tight timeframe, and Jaz went above and beyond to ensure everything was completed on time and made sure everything went smoothly.
Her communication and follow-up were exceptional. Every time there was an update, she gave me a call to keep me informed, so I always knew exactly where things stood.
Jaz has shown an exceptional level of customer service, elevating the company through her dedication and bubbly personality and setting the standard for customer service excellency.
Keep up the fantastic work!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







