“Hidden label under the label — wrong size shoes, no return shipping covered”
I contacted customer support to raise these concerns. I was offered either a partial refund (50% of the price of a second order, already placed and paid for) while keeping both pairs, or a return of both pairs at my own shipping cost, with a refund decided only after inspection at their US facility. I was not offered a full refund or a prepaid return label despite having received a product that did not match what I ordered.
As of this review, I have also not received an update on the shipping status of the second order, which I had already paid for.
Overall, my experience with this seller has been disappointing: the item received did not correspond to what I ordered, and the resolution offered did not adequately address the core issue. I would recommend that potential buyers purchase this model directly from an official or verified authorized retailer.
Odpowiedź od Bebliss Official
Dear Raffaele,
We are sorry to see that you remain dissatisfied, although we did provide a resolution that you accepted: a 50% partial refund while allowing you to keep both pairs.
Regarding returns, our policy clearly states that return shipping costs are the customer's responsibility, except where otherwise specified. This policy is publicly available on our website and we always recommend that customers review the return terms before placing an order.
We also have the relevant order and delivery records confirming the successful delivery of your orders.
We respect your right to share your experience, but we believe it is important for readers to have the full context: you received the products, kept them, and received the agreed partial refund.
Best regards,
Bebliss Customer Support