Absolutely fantastic customer service, I had a faulty order so I messaged them I got a rely very quickly I was offered a discount on the item or return. I returned it and was given a first time order... Zobacz więcej
Reakcja na opinię
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Great company, great products of high quality. Orders have always arrived quickly and beautifully wrapped. Free returns is a bonus. Recently sent a bikini back but only because it didn't fit me proper... Zobacz więcej
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Amazing customer service for European shoppers! Shopping online with UK stores can be tricky sometimes due to customs charges etc. Worry not with Beach Cafe however, as they make the whole process ver... Zobacz więcej
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Always love shopping with Beach Cafe- can be relied on for having a good selection of beachy things and a good availability of sizes, plus great for a bit of inspiration when you’re not sure what you... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Shop Designer Swimwear at Beach Cafe for a huge selection of beachwear by Seafolly, Vix & Melissa Odabash. Free Delivery on orders over £100 & Free Returns.
Dane kontaktowe
London, W10 5AD, London, Zjednoczone Królestwo
- 02031764541
- info@beachcafe.com
- www.beachcafe.com
4,9
Doskonała
282 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Wow.
Wow.. I would highly recommend this store to you. My beautiful Kori dress arrived the following day after I had placed the order. I will be ordering again shortly - great service that’s for sure. My first time ordering and I’m highly impressed.
28 sierpnia 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Isobel!
Thank you for your time to leave a review, we love to hear all our customers thoughts! We are so happy you are pleased with our service and your Kori Dress!
All the best, The Beach Cafe team x
I ordered swimming costume
I ordered swimming costume - was despatched vv quickly & it's a perfect fit - colour great - exactly as pic!
This company never disappoints
22 lipca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Georgie!
Thank you for your time to leave a review, we love to hear all our customers thoughts! We are so happy you are pleased with our service!
All the best, The Beach Cafe team x
Odpowiedź od Beach Cafe
Hi Kate!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!
Please could you kindly respond to the thank you email you received as we are unable to find your email from the name provided on the review.
All the best, The Beach Cafe team x
Great choice
Great choice
Such fast efficient service
My dress arrived and it’s Gorgeous
Definitely recommend beach cafe
Will be purchasing again
20 lipca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hiya!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!
Please could you kindly respond to the thank you email you received as we are unable to find your email from the name provided on the review.
All the best, The Beach Cafe team x
Gorgeous clothes - great service
Ordered a beach dress from Beach cafe, it came the next day & although the dress was stunning (came in a lovely presentation box) I wasn’t keen on the colour way of the dress so I returned it & ordered another dress. The return was very easy and they acknowledged my return immediately. The second dress I ordered is also gorgeous and I love the colour on me - I will be keeping it. Great products & great service from beach cafe. I would definitely recommend and will be purchasing more from this company.
9 lipca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Suzanne!
Thank you for your time to leave a review, we love to hear all our customers thoughts! We are so happy you are pleased with our service!
All the best, The Beach Cafe team x
First class service and high quality product
I received first class customer service, my order arrived within 24 hours, the Juliet Dunn dress is absolutely gorgeous and it was wrapped and boxed beautifully. Thank you for your help Emma
3 lipca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Sue!
Thank you for your time to leave a review, we love to hear all our customers thoughts! We are so happy you are pleased with our service and love your new Juliet Dunn dress!
All the best, The Beach Cafe team x
Great experience
Bought a pitusa dress which was sold out everywhere else. Arrived quickly and was packaged in a lovely box. Great service thank you
19 czerwca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Rachel!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new Pitusa Dress and are pleased with our service!
All the best, The Beach Cafe team x
Beach Cafe always hits the sweet spotI’m always drawn in by Beach Cafe’s…
I’m always drawn in by Beach Cafe’s fantastic range of beachwear all under one roof. It comes beautifully packaged and, unlike my numerous on-line purchases, I don’t think I’ve ever sent anything back! Gorgeous!
14 czerwca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Deborah!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!
Please could you kindly respond to the thank you email you received as we are unable to find your email from the name provided on the review.
All the best, The Beach Cafe team x
Very good quality swimwear and prompt…
Very good quality swimwear and prompt delivery and prompt refunds when necessary
12 czerwca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Karen!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits and are pleased with our service!
All the best, The Beach Cafe team x
Exceptional service and a great product
I love my new Vix bikini and your service was exceptional
10 czerwca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Lilian!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits and are pleased with our service!
All the best, The Beach Cafe team x
In the EU, no problem with Beach Cafe :-)
Amazing customer service for European shoppers! Shopping online with UK stores can be tricky sometimes due to customs charges etc. Worry not with Beach Cafe however, as they make the whole process very simple and they are super efficient. I will definitely be buying from Beach Cafe UK again in the future, for beautiful items and great customer service. Thank you :-)
2 czerwca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Renate!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits and are pleased with our service!
All the best, The Beach Cafe team x
Excellent customer service
Excellent customer service, fast delivery and beautiful dresses. Would shop here again
1 czerwca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Katee!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits and are pleased with our service!
All the best, The Beach Cafe team x
Ordered on the website lovely clothes
Ordered on the website, delivery fast and lovely clothing. No problems and would order again
22 maja 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hiya!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!
Please could you kindly respond to the thank you email you received as we are unable to find your email from the name provided on the review.
All the best, The Beach Cafe team x
Odpowiedź od Beach Cafe
Hi Joanne!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!
All the best, The Beach Cafe team x
Absolutely exceptional customer service
Absolutely exceptional customer service. Rectified a delivery issue with efficiency and went above and beyond…..love Beach cafe, my favourite site for swim and beach wear!
8 maja 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Rebecca!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!
All the best, The Beach Cafe team x
Never disappointed
Shopped many times with Beach Cafe. Never disappointed and first class service. Purchases arrive quickly and in beautiful packaging. Great website and my ‘go to’ for anything in swimwear and beach chic.
6 maja 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Meriel!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!
All the best, The Beach Cafe team x
NO REFUND - RAISED A DISPUTE WITH BANK
Sadly, I have felt it necessary to continue my positive review with a negative already written on 8 March.
I never received my refund of £250.20 for the stained beach cover up.
I received an email on 11 March confirming a refund should arrive within 10 days which it never did. I contacted the company on several occasions to be finally told that the refund was made on 28th March, 18 days later. The refund again was not made.
I was sent 2 exact emails of apology 1 with a discount code, then a £50 voucher but still no refund.
I was left with no other choice but to raise a dispute last week with my bank as I was still hopeful that the refund would be made.
This was resolved within 2 days, beach cafe were contacted by my bank and the payment was made instantly.
This negative experience has left me absolutely drained just before my holiday, the amount of time spent on calls and emails to beach cafe and to my bank were extremely time consuming, no one needs these problems when wrapping up work related things plus packing etc.
13 kwietnia 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Marina, please do not attempt to spread lies about our business. Your refund was completed on 28th March and we provided you several times with evidence from our payment provider Sagepay that the refund had been done. Despite doing this, you continued to call every day despite being told that the payment had left our account immediately but your bank may take longer to clear the amount because of the Easter bank holiday. You seemed to be getting a kick out of constantly complaining, and repeatedly telling our staff how often you went on holiday and how much money you spend on beachwear. On the Friday you called and verbally abused our member of staff Tia, calling her a baby, and were extremely patronising, bringing her to tears. We will not tolerate our staff being treated in such a vile way. Tia asked you to contact your bank directly for confirmation your refund had been completed, but you refused to contact them saying you didn’t need to and would contact a solicitor instead. We have NEVER been contacted by your bank after your supposed complaint to them – the refund was already completed on 28th March. This is an outright lie on your part. I hope your review shows as a warning to other retailers not to engage with you and your bullying behaviour. I have rescinded the £50 gift voucher we offered, but if you wish to contact us, I would gladly offer to pay for a Yoga class to hopefully provide you with the peace and happiness you need. Please never attempt to shop at Beach Cafe again.
Ik kocht een kleedje via beachcafe
Ik kocht een kleedje via beachcafe, ik kreeg onmiddellijk een e-mail dat de betaling niet doorgekomen was maar ze dit voor ons zouden oplossen. Dat werd ook gedaan. Heel vlot en persoonlijk contact!
10 kwietnia 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Kaat!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!
All the best, The Beach Cafe team x
Beautiful packaging and extremely quick…
Beautiful packaging and extremely quick service x very pleased with my purchase ready for the Maldives xxxx
30 marca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Angela!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!
All the best, The Beach Cafe team x
Always great service
Always great service - products, packaging and delivery!
25 marca 2024
Opinia niezależna
Odpowiedź od Beach Cafe
Hi Donna!
Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!
All the best, The Beach Cafe team x
Doświadczenie Trustpilot
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