Our transatlantic flight was cancelled for a mechanical fault, and we had to buy tickets with another company to get home. battleface called it a minor "Trip Delay" and capped payment at $150/da... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fast response and answered all my questions. Great customer service when enquiring for a particular query. Npfhong was too much and very detailed response.
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Battleface were very helpful when I had serious food poisoning in Australia. They quickly approved my treatment and I was able to be seen by a doctor in less than an hour.
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It was easy to modify my policy to include only the coverage that I needed. The information on insurance coverage and policy limits was readily available for review. I received clear information on wh... Zobacz więcej
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Informacje dotyczące firmy
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O battleface
Napisane przez firmę
battleface, Inc. is a full-stack global company enabling customers and
partners to easily select travel insurance products and services that perfectly fit their
needs. Access to custom built embedded products, relevant benefits and
responsive customer service from any device, any time, any place —welcome to a better insurance experience. Welcome to battleface.
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Dane kontaktowe
Granville Road, LE1 7RU, Leicester, Leicestershire, Zjednoczone Królestwo
- +44 (20) 8089 5338
- contact@battleface.com
- www.battleface.com
4,5
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od battleface
Thanks so much for the feedback!
We’re happy to hear our service was fast, clear, and easy to follow.
It’s great to know it met your needs.
Straightforward and simple
Straightforward, very clear and easy to use. And a fair price. Felt like I could trust the people who put such a simple menu-driven process together.
21 stycznia 2026
Odpowiedź od battleface
Thank you for your thoughtful feedback!
We’re really pleased to hear you found everything straightforward, clear, and easy to use — and that the pricing felt fair. It’s especially great to know the simplicity of the process helped build trust. We truly appreciate your kind words and wish you safe and enjoyable travels!
Love the transparency of coverage
Love the transparency of coverage. The price to coverage ratio is much better than anything else I’ve found.
16 stycznia 2026
Odpowiedź od battleface
Thank you for your amazing feedback!
We’re really pleased to hear you appreciated the transparency of our coverage and found the price-to-coverage ratio strong.
We truly value your trust and wish you safe and enjoyable travels!
Odpowiedź od battleface
Thank you for your feedback!
We are pleased to hear everything was so easy to do.
Wishing you safe and enjoyable travels!
Quick service at a reasonable price.
19 stycznia 2026
Odpowiedź od battleface
Thank you for this great feedback!
We’re happy you found our service quick and the price reasonable. Wishing you safe and happy travels!
Helpful and knowledgeable
I needed to speak to an agent who answered all my questions succinctly. I was then able to buy the insurance that I really needed. Helpful and knowledgeable.
13 stycznia 2026
Odpowiedź od battleface
Thank you for your kind feedback!
We’re glad our agent was able to answer your questions clearly and help you find the right cover for your needs.
It’s great to hear you found the service helpful and knowledgeable.
Wishing you safe and enjoyable travels!
Odpowiedź od battleface
Thank you for taking the time to provide your feedback!
We’re glad you found our prices competitive and the website easy to use, we believe travel insurance should not be a 'battle'
Wishing you safe and enjoyable travels!
Odpowiedź od battleface
Thank you for your review!
We’re glad you found everything clear and straightforward.
Safe and happy travels!
Odpowiedź od battleface
Thank you for the 5 stars!
We’re glad you found everything simple with clear questions and information.
Wishing you safe and enjoyable travels!
Thought we were going to have to cancel…
Thought we were going to have to cancel our trip to koh kood Thailand due to insurance from other company being invalid as per government travel advice , someone told us about battle face and they insured us no problem at all , someone told koh kood is back on
Thanks
9 stycznia 2026
Odpowiedź od battleface
Thank you for sharing your experience!
We’re really glad we could help when your original cover became invalid and allow you to continue with your trip to Koh Kood.
It’s great to hear everything worked out and that we could provide the cover you needed. Thanks for choosing battleface, and we wish you safe and enjoyable trip!
Odpowiedź od battleface
Thank you for your feedback!
We’re glad to hear our live agents were able to answer your concerns quickly.
We’re always here to help—safe travels!
I submitted a Trip Cancellation claim…
I submitted a Trip Cancellation claim with Robin Assist on December 8, 2025 (Claim #57001) on behalf of my Battleface policy, and I did receive the initial confirmation email acknowledging receipt. However, since then, I have not received any additional communication, updates, or requests for information, and the claim does not appear to have been actively acknowledged beyond that first notice.
This is actually my first time ever needing to file a travel insurance claim, so I’m unfamiliar with the process and timelines. I just want to make sure everything is moving forward appropriately and that no additional documentation or action is needed from me.
I truly appreciate the work Robin Assist does and understand claims take time to review. I’m simply hoping for a status update or confirmation of next steps soon. Thank you in advance for your attention and support—I look forward to hearing back.
8 grudnia 2025
Opinia niezależna
Odpowiedź od battleface
Thank you for the feedback and for taking the time to share your experience. We understand how frustrating it can be to submit a claim and not hear anything further, especially when you’re unsure what to expect next. We’ll take this on board and look at how we can improve our communication going forward.
Our team will reach out to you directly to review your claim and clarify next steps or anything else that may be needed. We appreciate your patience and understanding.
Great company for travel insurance when your travel countries are on an FCO warning list
Anyone looking for travel insurance for "hostile environments", this is your company. I have used them twice and this time round i had to make a claim for luggage. It was the easiest experience I think I have ever had with a travel insurance company and was settled without fuss promptly
13 listopada 2025
Odpowiedź od battleface
Thank you so much for your fantastic feedback!
We’re delighted to hear that you’ve chosen us more than once for travel to challenging destinations, and even more pleased that your recent luggage claim was handled quickly and without any fuss. Providing straightforward, reliable support — especially when you need it most — is exactly what we aim for.
We truly appreciate your trust and recommendation. Safe travels on all your future adventures!
Koh Chang trip saved.
We were really concerned for our stay in Koh Chang because of the ongoing conflict between Thailand and Cambodia our travel insurance cover would’ve been invalid but Battleface has provided us with their cover which is absolutely adequate cover. A massive weight off our minds…
16 grudnia 2025
Odpowiedź od battleface
Thank you for sharing your experience.
battleface are really glad we could provide you with suitable cover and help put your mind at ease during what must have been a worrying time. Knowing you feel protected while travelling in Koh Chang means a great deal to us.
Wishing you safe and peaceful travels ahead!
Good service
I am currently have a family visit in UK. I had a trip to Spain with them in Nov and needed to buy travel insurance. As I am not a UK resident and I was not able to buy travel insurance from other insurance companies. I was glad to find battleface and bought one from them. The purchasing process was easy and fast.
15 października 2025
Odpowiedź od battleface
Thank you for the kind feedback. We’re glad battleface was able to help when other options weren’t available and that the purchase process was quick and easy. We appreciate you choosing us and hope you enjoy the rest of your time with family in the UK.
Odpowiedź od battleface
Thank you so much for your feedback!
We’re thrilled to hear you found our service easy to use and at a good price.
We appreciate your support.
Odpowiedź od battleface
Thank you for your feedback!
We’re glad you found the website easy to use and were able to locate the policy you needed quickly.
Wishing you safe and enjoyable travels!
I don’t get how I’m supposed to rate…
I don’t get how I’m supposed to rate travel insurance before needing to use it. What am I rating exactly? The checkout experience?
9 grudnia 2025
Odpowiedź od battleface
Thank you for your honest feedback!
We understand completely — it can feel strange to rate travel insurance before ever needing to use it. Most customers base their review on things like the clarity of the cover, the ease of purchase, and the overall experience so far.
We truly hope you never need to make a claim, but if you ever do, we’ll be here to support you every step of the way.
Thanks again for sharing your thoughts!
Quick, easy to communicate with and personable
Quick, very easy to communicate with, personable and straight forward.
3 grudnia 2025
Odpowiedź od battleface
Thank you for your fantastic feedback!
We’re so glad you found our team quick, easy to communicate with, personable, and straightforward.
We truly appreciate your kind words.
Safe travels ahead!
The straight forward and easy to follow…
The straight forward and easy to follow proceedure
8 grudnia 2025
Odpowiedź od battleface
Thank you for your feedback!
We’re glad to hear you found the procedure straightforward and easy to follow.
Safe and enjoyable travels!
Doświadczenie Trustpilot
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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.