Bathroom Republic UK Recenzje 

450
•
Wynik TrustScore: 3 na 5

3,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

It took an unacceptable long time to identify and obtain the component i required. it appears that in common with many on-line sites they are happy to sell you "a package" but unable to address the s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Quick delivery, good value for money. Only chromed plastic but seems robust enough. Does the job as described and fitted easily. Would order from again.

Oceniono na 1 z 5

Avoid. Have spent over 2 months trying to get a faulty toilet cistern replaced. Take days to reply then I’m hit with delay tactics, one day told me an item will be dispatched, 2 weeks later asks me to... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Product a very good quality at great prices. Delivery is pretty quick but a non existent customer service. Missing items from order and no response to emails or WhatsApp.......still waiting.

Reakcja na opinię

Informacje dotyczące firmy

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Napisane przez firmę

Bathroom Republic is an independent UK bathroom retailer offering bathroom furniture, accessories, and products for projects of all sizes. We aim to make shopping for your bathroom simple and convenient. Our range includes practical and stylish options for different homes, needs, and budgets. We deliver across the UK, with free standard delivery where available. We also offer free delivery on qualifying bulky-item orders over £200. Delivery charges, locations, and eligibility may vary, so please check the details on our website before ordering. Our customer service team is available to help with product questions, orders, and delivery enquiries. We value honest customer feedback because it helps us understand what we do well and where we can improve. If you have purchased from Bathroom Republic, we welcome a genuine review of your experience.


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

450 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 87% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,0

Wszystkie recenzje

(450)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 37

Napisz recenzję
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Oceniono na 1 z 5

Poor service. Cost me money.

Ordered and paid for item. Got delivery date. Booked job in. 2 days before job start received a refund cos they didn,t have the item. Cost me money due to penalty clause. Poor service !!!!!!!!

22 marca 2023
Oceniono na 4 z 5

Shower purchase from bathroom Republic

Contacted bathroom Republic regarding a shower , extremely helpful with all my questions, tried calling a couple of times unable to get through ( probably busy or bad timing ) so emailed instead Excellent at replying faultless in my opinion, Didn't have to wait long for a reply. Product was delivered earlier than requested , ( A mistake on there behalf ) queried something about shower & damaged packaging shower not damaged , Questions answered promptly. Would have marked 5 had it not been for delivered earlier than requested.
Would use again despite error with delivery. (This is my 1st time using bathroom Republic).
Pleased with product.

14 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Bathroom renovation

Hard working, helpful, reliable, trustworthy workmen. They gave advice and guidance on different methods and ways to help us with the renovation.

15 marca 2023
Oceniono na 1 z 5

You have the shower hose as a PVC one

You have the shower hose as a PVC one, it is metal in the photos. I explained this issue to you and we agreed 10% partial refund which you didn't send. I've ordered this time twice. it is exactly the same as the second one.

23 lutego 2023
Oceniono na 5 z 5

Had a great customer experiance

I had a couple of queries for my oine order and delivery date. They replied within an hour, answered all my questions, and delivery on the next day! Great customer service and bargain price, Thank you.

1 marca 2023
Oceniono na 5 z 5

Purchased a shower cubicle

Purchased a shower cubicle. The cubicle was delivered as scheduled. The staff kept me updated until delivery. The cubicle is excellent quality and looks fantastic now installed. I rate this company as excellent and would definitely purchase from them again

4 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Poor customer service

I purchased a bidet douche from bathroom republic. The descriptions stated that it included “everything you need” however when we came to install it, there was no valve included. We then ordered a different model from bathroom republic. For the last 3 weeks I have been attempting to get a refund on the original item. Over the last 3 weeks I have emailed them 4 times, sent 3 messages on the contact us form, called 12 times and left 3 voice messages. I have note received a single response back from them and are yet to get a refund.

****UPDATE*****

Today I received an email back from bathroomrepublic. They denied receiving any emails from me even though I have proof of emails being sent. They made no mention of the phone calls and voice messages that were left. To try and weasel your way out of poor customer service is another indication of how bad they are! Further more they have told me I had a month to return an item and must return the item at my cost. It has been longer than a month because they have not responded to me! They know that for an item that’s only £50 I really won’t bother spending my money to return and take this up with the ombudsman. I would warn anyone from using them. Go to bathroom mountain instead or someone else! Honestly it’s not worth the headache!

24 lutego 2023
Opinia niezależna
Logo Bathroom Republic UK

Odpowiedź od Bathroom Republic UK

Thank you for your feedback , I do apologise you haven’t had a response from us , all of our emails are answered within 24 hours , if you are able to send the screenshots to us of the emails you have sent to Infor@bathroomrepublic.co.uk we can look into this and help with arranging the return

Oceniono na 1 z 5

Still waiting......

Placed an order for a replacement shower knob on 25/1/23 through the Ebay shop, all very swift at taking order and money, nearly 3 weeks later still not received it or had any useful communication inspite of my asking numerous times.
Like the previous comment - not under the 10 year guarantee - makes you wonder what is.

14 lutego 2023
Opinia niezależna
Logo Bathroom Republic UK

Odpowiedź od Bathroom Republic UK

Thank you for your feedback. I am sorry to hear that you have not yet received your item

At Bathroom Republic we strive to resolve any issues that may arise and would like to amend this fault by offering you a solution.

Please email your dispute to info@bathroomrepublic.co.uk so we can get this resolved for you.

Oceniono na 1 z 5

10 Year Warranty or NOT?

Purchased an item 2.5 years ago with a 10 year Warranty. After it developed faults and needed replacing, I contacted them and was told those parts aren't covered, they only have a 1 year Warranty. As there was several issues with the item, I asked which parts were actually covered by the 10 Year Warranty.
I was referred to their Terms & Conditions.
Purchased a full replacement item from a different company (or so I thought) only to find it was the same company operating under different names.
Found them very misleading. Item still listed as 10 Year Warranty with no exclusions but you have to read the T's and C's - obvious really (NOT)!

1 lutego 2023
Logo Bathroom Republic UK

Odpowiedź od Bathroom Republic UK

Thank you for your feedback I do apologies that you have had an issue with your item all of our terms and conditions regarding the warranty are on each of our listings for all of our products which can be checked before any item is purchased

Oceniono na 5 z 5

5 stars service from the staff

5 stars service from the staff, quick delivery. I will recommend Bathroom Republic and will use them myself in future projects.

3 lutego 2023
Logo Bathroom Republic UK

Odpowiedź od Bathroom Republic UK

Thank you for taking the time to leave us 5 star feedback , we are so glad we could help!

Oceniono na 5 z 5

Brilliant delivery

I ordered replacement shower or our shepherds hut due to frost damage. The order did not come the following week as indicated but the following day. Good service.

12 stycznia 2023
Oceniono na 1 z 5

Parcel arrived later than stated

Parcel arrived later than stated, i chased it on many ocassions - one person said they couldnt find my order despite receiving confirmation from them! Trying to return it but no answer on telephone to customer services, no replies to 3 emails either, awful company

10 stycznia 2023
Opinia niezależna

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