Bare Minerals Recenzje 

359
Wynik TrustScore: 3.5 na 5

3,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I wish there was provision for a zero star rating That would have been my honest rating of the ageless face cream It gave me horrible reaction ,itchy facial rashes that were similar to ring wo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lovely products. Especially skin longevity. It's smooth, my face feels nourished and it has a beautiful scent. It's my absolutely favourite face cream. Easy to order and delivered in the time I w... Zobacz więcej

Oceniono na 5 z 5

Love bare minerals powder foundation, it doesn’t feel heavy at all and provides good coverage. Recently got another great deal on foundation and brush set direct on their website. Purchase has been di... Zobacz więcej

Oceniono na 5 z 5

I was very impressed that Michelle picked up on my emails, after speaking with me earlier in the day. Her help with my problem was greatly appreciated. Hopefully third time lucky my parcel will arr... Zobacz więcej

Informacje dotyczące firmy

  1. Fabryka kosmetyków

Napisane przez firmę

Clean is in our genes. After pioneering the skin-friendly makeup movement in 1995, our makeup still does more than most. With Mineral-powered formulas that are naturally calming, balancing and protective, our clean beauty lineup proves our rule: beauty should feel as good as it looks.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

359 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 70% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(359)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Waiting over 2 years for bare minerals…

Waiting over 2 years for bare minerals to restock their medium beige matte colour foundation powder. Such a shame that a huge company like this can't take care to buy enough stock in advance.Alsontheir price hike from £23 - £33 in less than 2 years is a disgrace.

5 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

Time to move on

I’ve always loved this brand. But time to move onto Laura Mercier after hearing such good things. My final straw was ordering in their Black Friday sale, only to be emailed a week later to say they are out of stock. Really disappointed so taking my custom elsewhere!

2 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Experience of returns

I have used bare minerals for years. But always used the powder foundation. I decided to try the liquid form. I am very light skinned and unfortunately the makeup i chose didn't give me much coverage, possibly chose the wrong one for my skin tone. However I emailed the company, they sent me a link to arrange pick up of item. All done within 48 hours and just waiting on full refund. Its so refreshing to know this when ordering online. Fantastic service, happy customer. 😊

11 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

The St Albans boutique is Fab

Colby in the St Albans boutique is incredible. My make up session was great, she really did transform my tired face and made me feel amazing! I was gutted that i had to remove it! Bareminerals has been my fav make up for many years but its made that bit better when you get the right advice and colour match! With Colby you can reference any product and she knows her stuff. I went in once trying to explain a discontinued blush not only did she know what i was harping on about but was able to recommend the nearest match!

12 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

great customer service!

vicky listened n understood the error i had made when ordering online.....ordered was stopped immediately....n i was given a discount code to try again....thank you v much!

1 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Shade enquiry

I was unsure of which shade to order as my regular foundation has been discontinued. I was given a response very quickly to my query. Very pleased with the service provided.

21 października 2022
Opinia niezależna
Oceniono na 5 z 5

EXCELLENCE I did not receive the…

EXCELLENCE I did not receive the correct shade of foundation and even though I had tried it on to see how it looked on my skin, Bare Minerals Customer Service Team accepted the product back and gave me a refund without any quibbling at all. Now that is excellent service and you can shop with them and have peace of mind.

20 października 2022
Opinia niezależna
Oceniono na 1 z 5

Not sure about this company

I placed my first order with Bare Minerals and it was received fairly quickly, but they short-shipped me. I paid for 4 items and received only 3. I emailed them, they responded to ask me questions about my identity for some reason (it's all in my order), and when I responded with the answers my email was rejected. I tried responding again and was rejected a 2nd time. I started an online chat with someone who didn't know what short-shipped means. Eventually this person told me they'd ship out the missing item - I hope it'll show up. Not a good first experience, at all. Not sure about this company.

17 października 2022
Opinia niezależna
Oceniono na 5 z 5

Customer Service

I have used Bare Minerals for some time but cannot buy it locally so have to but online. A recent purchase of Barepro 16hr Powder Foundation arrived broken into bits inside the compact. Unusual, so I contacted Bare Minerals and they replaced it with no problem at all. So thank you for your excellent customer service and lovely products.

10 października 2022
Opinia niezależna
Oceniono na 5 z 5

Top marks

I have used Bare Minerals since 2009 or so as I have rosacea and find their make-up an absolute god-send - their foundation changes me from looking like a tomato head to an actual human. As it's minerals I am also happy that I am putting 'good stuff' on my already extremely sensitive (or overly-dramatic as I tend to think of it) skin. Given that I've used it so long, I know exactly what shade I am - number 03, fairly light, I know it off by heart. Last year, Bare Minerals had a sale on, or certainly there was some sort of offer (it's that long ago I can't recall exactly what it was) anyway there was some reason that prompted me to stock up as it's my go to product and I know I need it. So I bought some pots and various other bits and thought nothing more about it until this week, when I realised my current pot is running low. I checked my supplies to make sure it was foundation I had bought last year and was pleased to find it was, until I noted the number and shade - number 12 medium beige. Panic! I'm not the best with make-up but given the number difference and name, i knew it wasn't going to be appropriate for my skin tone. Initially I assumed the wrong product had been sent to me but on finding my order email, I realised I had been the one to make the mistake. I've no idea how I managed this and clearly hadn't checked at the time. At first I thought I'd just beat myself up and put this down as an expensive mistake, however I hate waste so contacted Bare Minerals to see if there was anything that could be done - could I buy something else that would change the tone to make it usable for me, or as a very long shot given the time and fact that it was my mistake, could I swap the pots for my actual shade? Lovely Stephanie from the customer service team was quick to respond and said that on this occasion, if the pots were unopened (which they are) I could return them! They had absolutely no need to do this, the whole thing was totally my fault and it was a long time since the order was made. I cannot thank them highly enough for this and it really did restore my faith in simple kindness. This may be a big global brand but they clearly haven't forgotten their customers. Thankyou Bare Minerals you absolute superstars!

14 października 2022
Opinia niezależna
Oceniono na 5 z 5

Alex was very efficient and helpful.

A customer service assistant named Alex very speedily advised me on the product choice I was seeking. Unfortunately the powder foundation that I was buying had been discontinued. It is always disconcerting when this happens but Alex immediately was able to provide me with the new details and the correct shade to order. I am delighted to be able to order such a great brand again.

13 października 2022
Opinia niezależna
Oceniono na 5 z 5

Very professional customer service

Thanks to Bare Minerals for an excellent customer service! I am really positively surprised by the great service Bare Minerals support team provided.

I got delivered the wrong item due to a bug on the website. As a response not only did I get the correct item delivered but also they addressed the bug and were kind to help me out immediately.It happens so rarely with online orders and I truly appreciate Bare Minerals kind gesture.

Again, thank you very much for listening to your customers and resolving the issue so quickly and professionally.

5 października 2022
Opinia niezależna
Oceniono na 5 z 5

Very helpful

Very helpful, fastest responses to emails ever, and over and above any customer service I’ve experienced before. I was given a more than fair outcome to my issue and I’m very pleased I got in touch.

12 października 2022
Opinia niezależna

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