I’m a professional bike fitter and regularly send clients to Balfe’s in Hackney. The staff are great, good range of bikes often at discounted prices. For cyclists who are not very confident at riding... Zobacz więcej
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Zobacz, co mówią recenzenci
Very poor customer service. Costs were't communicated properly and and i challenge them i was treated rudely and threaten that they'd undo the work. Real shame as they fixed my bike well.
When I first visited the shop 3 years ago because I got a puncture, I was served by a sexist guy who told me “you should carry a puncture repair kit even if it doesn’t go well with your outfit”. I’m... Zobacz więcej
Reakcja na opinię
Staff were very helpful people that work there, there were informative and gave good advice. They kept in touch whilst the process was ongoing (cycle to work scheme), and made sure the bike was all go... Zobacz więcej
Informacje dotyczące firmy
O Balfe's Bikes - Hackney
Napisane przez firmę
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Napisane przez firmę
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Dane kontaktowe
164-167 Mare Street, Hackney, E8 3RG, London, England, Zjednoczone Królestwo
- 020 38331544
4,4
Doskonała
607 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fixed bike
Fixed bike, staff pleasant and helpful. Reasonable price. Good contact with me.
11 stycznia 2025
Odpowiedź od Balfe's Bikes - Hackney
Hello Michael. Thank you for your 5 star review of our services. Our workshop team will be pleased and appreciative of your valuable feedback. Pleased we could help you out.
Great service!
5 stycznia 2025
Odpowiedź od Balfe's Bikes - Hackney
Thank you for your 5 star review of the service you received from us.
They built a bike we bought through the…
They built a bike we bought through the manufacturer. Corrected the gears when they weren't working properly and kindly fitted a lock to the frame for free.
22 grudnia 2024
Odpowiedź od Balfe's Bikes - Hackney
Hello Paula. We hope you are enjoying your new Trek bike. We greatly appreciate the 5 star review from you. Don’t forget the first free service on the bike which should be done around 6-8 weeks after initial purchase.
Great service at store as always I he…
Great service at store as always I he staff were happy to help
30 grudnia 2024
Odpowiedź od Balfe's Bikes - Hackney
Thank you for the 4 star review Mark. We are pleased to hear about the great service you received. As you said, we are always very happy to help.
Great service
Great service, bike ordered, delivered and built in store and amazing turnaround in time for Christmas, all within 6 days!!!
21 grudnia 2024
Odpowiedź od Balfe's Bikes - Hackney
Hello Robert. Many thanks for your 5 star review. We know the pressures and importance of getting bikes ready on time, especially over the Christmas period to make sure there are only happy faces on Christmas morning. We hope the Specialized Riprock was warmly received and has had plenty of use so far.
Very good service by the manager
Very good service by the manager. He was helpful in every way!
18 grudnia 2024
Odpowiedź od Balfe's Bikes - Hackney
Thank you for very much for your 5 star review. We aim to help everyone as quickly and efficiently as possible. We hope to see you again soon.
Great service, knowledgable and friendly staff
Bought my Brompton from here in April. Had to get a puncture fixed and the tyres changed last week at short notice following an accident/running over glass bottle. Really impressed with knowledge and service levels from all the staff and them being able to fit it in at minimal notice. Friendly, efficient and keep you updated on timings and cost. Prices fair. Highly recommended, thanks very much!
17 grudnia 2024
Odpowiedź od Balfe's Bikes - Hackney
Hello Christian. Thank you for your 5 star review of the service you received. Happy to hear we got you sorted out so quickly. We hope the new marathon plus tyres are doing their job and that you are still enjoying the Brompton.
No problem picking up my order from the…
No problem picking up my order from the local Balfe's shop.
4 grudnia 2024
Odpowiedź od Balfe's Bikes - Hackney
Thank you for your 5 star review Neil. Seems like collecting your online order went nice and smooth.
Great service
Great service. Ordered a pair of shoes which were on sale (great deal). I did deliver to store and I collected from the Hackney shop a couple of days later.
Staff were very friendly and helpful.
Would definitely recommend Balfes, thanks
14 grudnia 2024
Odpowiedź od Balfe's Bikes - Hackney
Hello Steve. Thank you very much for your 5 star review. We hope you are getting on well with the new shoes. We look forward to seeing you in store again soon.
Great service
Great service. Great staff. My son’s bike was repaired and awaiting collection within half the time they advised. Thank you
2 listopada 2024
Sofie at Hackney shop was very helpful
Sofie at Hackney shop was very helpful. Helped me with my purchase.
Great customer service!
10 listopada 2024
Hackney branch has great staff
30 października 2024
Friendly and helpful staff
Friendly and helpful staff
Recently bought my bike through the Cycle to Work Scheme. Initially there was a hiccup with my order not having been placed through properly but the person on the phone was very helpful and placed my order there and then. Such an efficient service. When I came to pick up my bike, it was delivered with such a friendly attitude, I had to come on here to make it known. It is increasingly hard these days to find good, approachable service (I'm a millennial, not a boomer btw) so it almost takes me by surprise when I receive such excellent customer service.
Massive shout out to the Hackney branch of Balfe's bikes. Keep doing what you're doing!
10 listopada 2024
Opinia niezależna
Went above and beyond what I expected
Went above and beyond what I expected. Solved my problem, and quickly. Also gave good advice re: the future care of my bike. Was friendly and knowledgeable.
29 października 2024
Very knowledgeable, friendly and helpful staff
Very knowledgeable, friendly and helpful staff, and a great range of bikes at all levels. Would strongly recommend for a bike or a service.
27 października 2024
On line service booking was simple and…
On line service booking was simple and straightforward.
Service checks and the completion was a little delayed on this particular period at the Hackney Branch but I was kept fully advised of progress and when finalised for pick up.
20 października 2024
Top Pro's.
I just collected my Brand new Trek Domane+ SLR 7 AXS from Balfes bikes Hackney store. They were as informative and helpful as is possible to be. Totally professional and accommodating. I was able to arrange a specific time slot to suit me as I had travelled 2 hours to take full advantage of the amazing discounts that they offered. Chris and Sophie thank you.
25 października 2024
Opinia niezależna
Overall it feels like my bike is in a worse state than when it went in.
The people working in the store were very nice and helpful but... I bought a Scott bike from Balfe's last year, soon after, my seat got stolen, when I contacted Balfe's Bikes to find a substitute they couldn't get an identical seat. My recent experience was identical, my dynamo front light stopped working and they couldn't find an exact match or one with identical connections. As a result I now have a worse light put together in a really messy way. I am aware that Balfe's is not responsible for the supplier's that Scott works with but as a Scott reseller I expected that they would have access to spare parts. This is why I went back to them in the first place. Also within a day of having a general service, my gears were not working properly and started jumping breaking the chain mudguard in the process. Overall it feels like my bike is in a worse state than when it went in.
12 października 2024
generally good
generally good however I took the bike in for its 6 week service and the messed with the tire pressure and I had it the way I liked it it did not need to be changed and Im not sure what did with the chain its like its was cleaned but not re-oiled is was rusting within 2 days and there was not rust in the first 6 weeks
12 października 2024
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