I’m a professional bike fitter and regularly send clients to Balfe’s in Hackney. The staff are great, good range of bikes often at discounted prices. For cyclists who are not very confident at riding... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very poor customer service. Costs were't communicated properly and and i challenge them i was treated rudely and threaten that they'd undo the work. Real shame as they fixed my bike well.
When I first visited the shop 3 years ago because I got a puncture, I was served by a sexist guy who told me “you should carry a puncture repair kit even if it doesn’t go well with your outfit”. I’m... Zobacz więcej
Reakcja na opinię
Staff were very helpful people that work there, there were informative and gave good advice. They kept in touch whilst the process was ongoing (cycle to work scheme), and made sure the bike was all go... Zobacz więcej
Informacje dotyczące firmy
O Balfe's Bikes - Hackney
Napisane przez firmę
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Napisane przez firmę
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Dane kontaktowe
164-167 Mare Street, Hackney, E8 3RG, London, England, Zjednoczone Królestwo
- 020 38331544
4,4
Doskonała
607 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Got a great price for a great spec of…
Got a great price for a great spec of road bike from Balfe Bikes. Thank You
15 września 2024
Odpowiedź od Balfe's Bikes - Hackney
Hello Marcus. Thank you very much for the 5 star review. We are glad you are happy with your new road bike and we wish you many happy miles of cycling.
Odpowiedź od Balfe's Bikes - Hackney
Hello Lara. Thank you very much for your review. We are glad you enjoyed your experience with us and we look forward to welcoming you again soon.
Good service and you had exactly what I…
Good service and you had exactly what I needed. Excellent.
20 września 2024
Very helpful
Friendly staff
Very helpful
Good advice given
Variety of bikes in Stock and can move around stores
15 września 2024
Odpowiedź od Balfe's Bikes - Hackney
Hello Charlotte. Thank you for your 5 star review. We have been very busy lately making changes in store to make the customer experience more enjoyable and better to shop. It seems like it is certainly working. We look forward to seeing you again soon.
Odpowiedź od Balfe's Bikes - Hackney
Thank you very much for your 5 star review. I will feed this back to the team. We look forward to welcoming you again soon.
Dan was simply fantastic!!!
Dan was simply fantastic!!!
Excellent suggestions and amazing attitude ⭐️⭐️⭐️⭐️⭐️
8 września 2024
Odpowiedź od Balfe's Bikes - Hackney
Thank you for your 5 star review. I will pass this feedback on to Dan, im sure it will make his day.
Replaced frame in 3 days
Bike developed a tiny crack in the frame. They got in touch with the manufacturer, and within 3 days they had a new frame delivered, and within 4 days I had my bike back. Absolutely phenomenal service; I can't recommend these guys enough.
9 sierpnia 2024
Great experience from my recent…
Great experience from my recent purchase - I was approached welcomingly by the team and we had a chat about my requirements. A few bike option were discussed as well as looked at. I ended up ordering and purchasing The Trek Domane AL 2
25 sierpnia 2024
Odpowiedź od Balfe's Bikes - Hackney
Hello Khalil. Thank you for your review. We hope you are enjoying your new bike. We would love to know what we could have done to get that 5 star review.
Excellent service from start to finish
Excellent service from start to finish, cannot fault anything
31 sierpnia 2024
Odpowiedź od Balfe's Bikes - Hackney
Hello Amanda. Thank you for your 5 star review. We love hearing that your shopping experience with us was of a high standard from start to finish. We look forward to seeing you again soon.
The customer service is always on…
The customer service is always on point. Staff have a way of making things feel bespoke rather than run of the mill. Thank you🫶🏾
3 września 2024
Opinia niezależna
Odpowiedź od Balfe's Bikes - Hackney
Hello Tony. Thank you for your very kind and insightful review. We certainly do try to tailor everyones visit specifically for their needs. thank you once again and we look forward to seeing you in store again soon.
I collected the bike and took it away…
I collected the bike and took it away the chain had not been fitted correctly and subsequently snapped after 3-4 times of riding. I emailed the store to arrange it to be fixed and received no response. When purchasing the bike the communication via email was swift. It just felt like once they have your money they’re not interested.
28 czerwca 2024
Excellent service
14 sierpnia 2024
Odpowiedź od Balfe's Bikes - Hackney
Thank you for your 5 star review.
Great experience
Great to have this shop locally. Really good selection of kit, very helpful and friendly staff and a nice added discount for spending over a threshold. Thanks!
10 sierpnia 2024
staff member was very engaging
29 lipca 2024
Great staff
Great staff, lots of knowledge and take their time with bike selection.
The price match was also handy.
28 lipca 2024
Ordered a pump bike and a phone case.
Ordered a pump bike and a phone case. The phone case didn't fit the phone and I returned back with no questions from Balfe's Bikes staff.
22 lipca 2024
Very efficient handling of my problem.
Very efficient handling of my problem.
Very good communications.
16 lipca 2024
Booked in for full service
Booked in for full service, but only completed gear service, day later than booked in for. Told I would have to book it in again for full service.
27 lipca 2024
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