backstreetmerch.com Recenzje 

612
Wynik TrustScore: 2 na 5

2,0

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

A heads-up regarding buying records from BSI if you're picky with the condition. I bought a limited edition vinyl but got sent one with a damaged sleeve. Contacted customer service and even... Zobacz więcej

Oceniono na 1 z 5

Absolutely awful company. Ordered an item that arrived broken. Emails went un answered but eventually got a response via WhatsApp. 99% sure its just an AI bot as 'they' told me the chain being detache... Zobacz więcej

Oceniono na 1 z 5

Aldrabões Material danificado, recusam troca e exigem vídeos a abrir o material, ainda selado . Depois dizem que material foi aberto. Exigem a devolução em vez de trocar o produto comprado... Zobacz więcej

Oceniono na 1 z 5

Ordered 3 Ozzy Tshirts July 11,2025. Over $210.00 for 3 shirts. No communication, never received an email from them. I started emailing them 6 weeks later requesting a shipping date, they couldn’t pr... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep muzyczny

Napisane przez firmę

100% Fully Licensed Merchandise


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

612 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,0

Wszystkie recenzje

(612)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Nov 2021 review

i had a hoodie be delivered a little off schedule (not their fault its brexit) and emailed customer support. Jasper M. was the support agent and he was so kind and responded quickly and helpfully. literally the nicest guy in customer service please give him a raise.

17 listopada 2022
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Hey aisling, thanks so much for your lovely review and positive comments regarding the service you have experienced with our team. Thank you so much and your comments are hugely appreciated

Oceniono na 5 z 5

review

always quick responses, so helpful x

16 kwietnia 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Thanks so much Daisy, your responses are much appreciated and we're so glad that you had a 5* experience liaising with our team!

Oceniono na 5 z 5

Quick response when contacted customer…

Quick response when contacted customer service to help track my parcel. Friendly and great service!

15 kwietnia 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Hey Solveig, thanks so much for your comments regarding our team. We hope you were able to track your parcel and that it has now arrived with you. Many thanks for taking the time to leave a positive review

Oceniono na 5 z 5

Extremely quick customer service that…

Extremely quick customer service that was clear and concise as well as considerate of the situation. Would very much recommend their service!

15 kwietnia 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Thanks so much Connor, we always encourage our team to use their discretion in order to come up with the best possible solution to help our customers where needed

Oceniono na 5 z 5

question about shipment

the question i had about a shipment was answered very quickly and in the kindest way. i feel very much taken care of and appreciate the professional advice. thanks again!

15 kwietnia 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Hi Svenja, thank you so much for taking the time to leave such a lovely review and praise the professional advice you received from the team at BSI.

Oceniono na 5 z 5

Excellent service

Excellent service. My item arrived damaged and Isla replied straight away and dealt with my problem straight away. Great communication and response to every email.
I really appreciate this and couldn’t get any better service so thank you.

15 kwietnia 2023
Opinia niezależna
Logo backstreetmerch.com

Odpowiedź od backstreetmerch.com

Hey Scott, thanks so much for your wonderful review. We appreciate you taking the time to praise Isla and are glad to see that although your original item had been damaged in transit, that the team were able to turn this one around for you

Oceniono na 4 z 5

Fast and helpful

My order was taking way too long and hasn’t shipped! I was really excited about it, but it’s ok I’m thankful I get a quick and helpful response to my problem. Thanks to the amazing Isla.

15 kwietnia 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Hey Azeeza, thank you so much for your praise of Isla's quick and helpful response to the issue you were having. We hope your item is now on it's way to you

Oceniono na 4 z 5

Issue with download

Had an issue with a download. Staff were very helpful and rectified the problem quickly.

26 marca 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Many thanks Michael, your feedback is super important to us and we're so glad to see that the team were able to rectify this for you in a timely manner

Oceniono na 5 z 5

I have a problem whit a print signer

I have a problem whit a print signer, and the people that check my problems is very attentive whit me.
Just keep wait for the print and it’s ok for me

26 marca 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Many thanks Alin, we hope you're now able to enjoy your product!

Oceniono na 5 z 5

Made a mistake with my order

Made a mistake with my order, I sent an email highlighting my mistake and it was answered immediately and promptly rectified. Very very impressed

12 marca 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Thanks so much Andrew, we're always more than happy to help in a timely manner

Oceniono na 5 z 5

The best service i’ve ever had

This morning I placed an order for a product I didn't need. I didn't know what to do, so I decided to contact the assistance email proposed by the site from which I had mistakenly ordered the item. The person in charge who received my email was very quick to give me my money back and also replied to my email telling me not to hesitate to contact them for other similar problems. This person was very kind, I advise everyone to contact this service in case of need, I had a very good experience and I still don't know how to say thank you to the operator who helped me 😊

11 marca 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Hi Keiyu, thanks so much for your lovely detailed review. We're so glad to see that our team were able to quickly assist and return your monies to you before the goods had been accidentally dispatched. Your comments are very much appreciated

Oceniono na 5 z 5

Fast and good service!

Thanks to Isla for the fast and good service! I was missing two items in my package and it was resolved the same afternoon, my compliments!

11 marca 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Thanks so much Elvera, your review of the lovely Isla. We're sorry to see you were missing a few items from your order, but thrilled to see this was resolved for you within one afternoon

Oceniono na 5 z 5

Good communication :)

11 marca 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Hi Inga, thank you so much for your lovely review and we're glad to see the level of comms from our team made your experience worthy of 5*'s

Oceniono na 5 z 5

Commande

Suite à une question sur une de mes commandes, j'ai reçu toutes les informations nécessaires et l'assurance que je recevrais bien celle-ci. C'est chose faite. Merci à toute l'équipe chez BSIMERCH

25 lutego 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Many thanks for your wonderful review Manu, it is hugely appreciated and thank you for rating your experience an awesome 5 stars!

Oceniono na 5 z 5

Great costumer service

Great costumer service! I made an order and it was lost in transit. They were amazing about getting everything figured out and helped me so much!

5 marca 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Thanks so much Iveth, we're sorry to see your original order was lost in transit. But we're always happy to send out replacement items where we can and to keep customers in the loop

Oceniono na 5 z 5

Excellent Responsive Customer Service

Customer service Isla's fast respond to process order cancellation request with email confirmation. Order process is easy and user friendly. Thank you.

3 marca 2023
Opinia niezależna
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Odpowiedź od backstreetmerch.com

Thanks so much for your wonderful review of Isla and your wider ordering experience - much appreciated

Oceniono na 5 z 5

Helpful

The staff who handled my issue was helpful and patient enough to assist on my order. Though things were a little mixed up at first but it was all sorted out in the end.
So thankful to Isla and Chris for helping and assisting me on the issue. Thank you.

25 lutego 2023
Opinia niezależna
Logo backstreetmerch.com

Odpowiedź od backstreetmerch.com

Hey Renaldy, thanks so much for your review. It's great to see that our staff were able to assist you with a complex problem and do so with a positive attitude

Oceniono na 5 z 5

Great customer service

Great customer service! My package got lost, so I had to contact the customer service a few times. Both times I got a response really quickly with a lot of personal touch. My issue was solved with a quick refund in the end. Will definitely repurchase :)

25 lutego 2023
Opinia niezależna
Logo backstreetmerch.com

Odpowiedź od backstreetmerch.com

Thanks so much Guoda, we really appreciate you taking the time to praise the fact our team dealt with your request and processed your refund quickly. We're looking forward to you shopping with us again!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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