Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was advised by Sika Technical Dept to use diluted Caustic Soda to remove surface residue from there own brand of Patio Seal. Despite several attempts nothing happened. Consequently I researched & pu... Zobacz więcej

Oceniono na 1 z 5

About two years ago I spent a long time removing all the failing mortar from the gaps in my patio slabs. I was advised that Easyjoint would be the way to refill those gaps and spent £600 on the stuff... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Been using Azpects products for years now, always find them easy to use and of good quality. Whether it’s the spacer posts, easy prime, easy joint or the easy joint pro resin. I’ve also dealt with... Zobacz więcej

Oceniono na 5 z 5

Had a problem whereby my Landscaper was blaming these guys. Within 2 days had 2 guys come out & honestly gave me reassurances & explained the situation & how it is. I would like to thank the... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca materiałów brukarskich
  2. Hurtownia materiałów budowlanych

Napisane przez firmę

Azpects Ltd is the leading manufacturer of jointing, sealing, cleaning and ground stabilisation products for patios, driveways, and garden use, including the landscapers favourite, EASYJoint. We are proud to have developed innovative ways of garden care and landscaping, aiming to create premium quality products. Our extraordinary customer service makes us who we are, with a customer care team to help you get the results you deserve. If you have any technical issues, please do not hesitate to contact us at support@azpects.co.uk.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

73 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 60% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Delivery Service

Excellent delivery service, really helped us out with an urgent order for a customer.
strongly recommended.

18 października 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hi Chris,

Thank you for leaving such a fantastic review.

We strive to provide high-quality customer care and satisfaction, and your review reaffirms the hard work we put into achieving this.

Oceniono na 5 z 5

Great products - used loads

I've used this Azpects products many times, no issues.
Easy Joint, Grout and sealing products all do exactly as I'd expect. Think problems happen if you don't follow the instructions.

29 września 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hello, thank you for leaving such an excellent review. We are delighted to hear that you have had such a positive experience with our products.

Oceniono na 5 z 5

Great support

We had a technical issue with the way a contractor used Easyjoint. The advice and support from Azpects was first class in helping resolve the problem.

25 sierpnia 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Thank you so much for such an excellent review, Mike.

We strive to provide high-quality customer support, and your review reforms the hard work we put in to achieve this.

Oceniono na 5 z 5

Fantastic customer service

Great customer service! I had an issue with one of the tubs of EasyJoint. After contacting the customer service team, my concern was resolved in a speedy and satisfying manner.

The product itself is easy to work with and has a nice smell. My patio looks like brand new after replacing the old grout with EasyJoint Stone Grey.

28 lipca 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hi Jo, thank you for leaving such an excellent review.

We are pleased to hear that you have had such a great experience with our customer service team and our jointing compound EASYJoint.

We strive to provide high-quality customer care and satisfaction, and your review reaffirms the hard work we put into achieving this.

Oceniono na 5 z 5

Great advice on pavers

After contacting these guys , I then received a email from jeff regarding the issues I was having with my limestone pavers . He was very helpful and gave me advice that I needed so rectify the issues. I was impressed aswell as the company replied to my emails which nowadays is sometimes a miss . I’d recommended these guys ,thanks for the help.

6 lipca 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hi Darren, thank you for leaving such a lovely review.

We are thrilled that you have had such a positive experience with us.

Our support team work very hard to provide the best customer service possible.

Oceniono na 5 z 5

Great products

Great products, brilliant customer support.

Wish all my suppliers were on their game like azpects are 😊

4 lipca 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hi Steve,

Thank you for leaving such an excellent review.

It is lovely to receive such fantastic feedback from a stockist of our products.

We strive to provide high-quality customer support, and your review reforms the hard work we put in to achieve this.

Oceniono na 5 z 5

A true and honest review

A true and honest review ! Sales rep Lea arrived promptly! Discussed my situation! We found an answer! And the dog would it leave him alone! He should be a dog whisper, great service great product, deff recommend by me, totally happy customer ! well chuffed with the results and I enjoyed applying the product, we even found an answer to the green algi trying to spoil the grout compound and flags, yours Tony martin.

21 czerwca 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hello Anthony. Thank you for leaving such a fantastic review. We are so glad you had such an amazing experience with our sales rep and products.

Our sales team strive to provide high-quality customer care and satisfaction, and your review reflects the hard work we put in to achieve this.

Oceniono na 5 z 5

Excellent service

Excellent service. Jeff went above and beyond helping us out with an issue.
Quick delivery into our depot as well.

16 czerwca 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hi Rory,

Thank you for leaving such a lovely review!

We pride ourselves on providing high-quality customer service, and your review reaffirms the hard work we put into achieving this.

It is so wonderful to receive such excellent feedback from a stockist of our product.

Oceniono na 5 z 5

Very impressed with cleaners

I used both the Black Spot remover and Hardscape cleaner before pressure washing the York Stone and concrete at the rear of my office. It was visibly cleaner after using these products before pressure washing started.

Incredibly pleased with end result, will definitely use these products again

13 czerwca 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hi Glenn, thank you for leaving such an excellent review. We are delighted to hear that you have had such a positive experience with our Black Spot Remover and Hardscape Cleaner.

Oceniono na 5 z 5

As manager of Lords in Ladbroke Grove I…

As manager of Lords in Ladbroke Grove I have been dealing with aspects for a while fantastic company to work with fantastic product easy to use it's In my back garden. And the sales team are always willing to help. I have been dealing with Lewis very professional and Lways willing to help.

10 czerwca 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hi Kevin, thank you for writing such an excellent review.

It is so wonderful to receive such fantastic feedback from a stockist of our product.

Our sales team strive to provide high-quality customer care and satisfaction, and your review reflects the hard work we put in to achieve this.

Oceniono na 5 z 5

Used easyjoint on our new patio

Used easyjoint on our new patio, found it so easy to use and quick, had quite an area to cover but didn't take long at all, even the edge of the steps,I was told it wouldn't hold there ... but it has ! Very pleased.

10 czerwca 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Good afternoon Ray. We are delighted to hear that you have had such a positive experience with our product EASYJoint. Thank you for your review.

Oceniono na 5 z 5

Great products and great support

Im not sure whats with all the negative reviews on this, other than people who maybe havent read the instructions or used the product properly.

i first saw the basalt grey easy joint in kandla grey pacing at a friend of my mums about 18 months ago which i beleive had been laid 9 months prior to when i saw it, i thought it looked so nice i decided to use the same combo with our then panned garden.

Almost exactly a year ago we used easy joint to point the stones at the side of our house a light jet wash over it comes up like new.

A few weeks back we did underneath our balcony with it and again went in smoothly and looks great and finally this past weekend did the last part of our lower garden only to find the easyjoint had gone rock hard (which was likley down to being pierced by a careless couiers as they need to remain air tight)

Today i contacted their support team and their support could not have been more helpful tbh, they are now sending out replacements for no charge.

Overall we love their products, it seems to be the goto to all the builders in our area (and Jonny Boy aka Greentop Lancscapers - the well known YouTuber) and i cant speak for anyone else but our 1 year old easy joint pointing still looks fine after a jetwash with the karcher patio cleaner, doesnt appear to come out or waste away or turn another colour like others have mentonedand and their support team have been great so we are very happy.

8 czerwca 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hi Liam, thank you for leaving such an excellent review of our product EASYJoint.

We are thrilled that you have had such a positive experience with us.

We strive to provide high-quality customer care and satisfaction, and your review reaffirms the hard work we put into achieving this.

Oceniono na 5 z 5

Professional and helpful…

The team at Azpect are extremely responsive, and are very professional in their handling of your query. The subsequent email responses I received were detailed and helpful. Well done to the Azpect team!

11 maja 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Thank you for your kind review! It's wonderful to receive such positive feedback.

Oceniono na 5 z 5

I could not be happier with the service…

I could not be happier with the service and products from Azpects Ltd. We were referred by the company that supplied our porcelain patio stones and we needed advice after a problem we had encountered. My emails were responded to very promptly and a gentleman called Jeff not only answered, provided suggestions and opinions but he also sent a sample for us to run a test patch. He followed up on progress and was not pushy at any point. I would recommend and we will be ordering all our products from his company moving forward. Thank you Jeff!

25 marca 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Thank you for your detailed review, our support team work very hard to provide the best customer service possible. We hope you get plenty of time to enjoy your patio this summer!

Oceniono na 3 z 5

It looks good but has stained in places…

It looks good but has stained in places on the regal oasis sandstone which is smooth. Shame as spoils effect of patio. Reading about using bleach as detergent doesn't move it. Don't want to ruin new patio.

19 lutego 2022
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Thank you for your feedback, this isn't what happens with a normal installation. Our technical team have advised that this sounds like not enough water has been used to prevent stains. Please email support@azpects.co.uk and the team will able to support you further. Thanks!

Oceniono na 5 z 5

EASYJoint Mushroom

I used EASYJoint Mushroom to re point my old patio. The only hard part was grinding out the old cement joints. EASYJoint was simple to use and I’m very happy with the finished look. They are not lying when they say it is Easy. As a DIY user with limited experienced, it was very quick easy to use - even for a novice. I did have a hand from an experienced DIY friend who was skeptical at first but even he was convinced by the end and ended up using it for his own patio! A brilliant product and highly recommended.

2 grudnia 2021
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Thank you for your very kind review!

Oceniono na 1 z 5

Easy joint pro avoid

We are installers in Hampshire New forest and we have just had terrible experience with the new recommended to us easy joint pro.
Avoid at all costs it's ruined and large patio we installed a couple weeks ago and the aftercare from aspects has been crap and not helpful.

As per aspects response below is lies only had there sales rep come take a look who knows nothing about the product and not a instillation issue whatsoever.
We are professional installers with years of experience.
Still 6 weeks later still getting excuses from aspects team due to there product to there product performance and failures.
The easy joint pro has ruined a expensive properly installed porcelain patio.
Avoid and don't listen to aspects excuses they refuse to accept responsibility for there failings.... No doubt to be resumed in court soon.

26 września 2021
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Azpects Ltd take customer complaints very seriously. Upon learning of an issue with EASYJoint Pro, one of our Account Managers visited the site to find that the issue was with the installation of the product. Further instructions were relayed to the contractor to try to improve the situation however if the in-tub instructions are not understood and followed, the product cannot be blamed for not performing as expected.

Oceniono na 1 z 5

In the spring of 2021 we employed a…

In the spring of 2021 we employed a local landscaper to lay a new porcelain patio in our back garden.
Buildbase in Ashbourne, Derbyshire recommended and supplied Easy Grout slurry grout – light grey for the grouting. Our landscaper carried out the work in accordance with Azpects recommendations.

However once the grout had dried out we noticed it had a patchy inconsistent colour – some areas are the right colour - light grey whilst other areas are dark grey. This completely spoils the aesthetic affect of the patio. Easygrout is not fit for purpose.
We have asked the company's technical department for help but all we got back was a technical jargon from them. To add insult to injury they have tried to sell us a cleaning product to rectify the problem.

15 czerwca 2021
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Thank you for your review; I'm sorry that you are not satisfied with our product on this occasion. Unfortunately, there are many variables that can affect the appearance of the grouting. While we always do our best to explain clearly, we don't always get it right and apologise if comes across as jargon.

Oceniono na 1 z 5

Easy enough to use, but not fit for purpose.

Easy enough to use , but we tried this to refresh an existing patio which is in good condition but has bits of original grout missing . We thought it would fill the gaps, but all that happened was the grains of the product just remain as grains. It has a horrible smell which gave me a headache and I was worried about my dog getting it on his paws. We watched the video several times and indeed the application is very simple, but the product isn't effective. We felt that a couple of £3 bags of sand would be better than paying £36 for this. Cannot recommend because it doesn't work.

12 czerwca 2021
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hello Theresa, I'm sorry that you've had a bad experience using EASYJoint. Did you clear out the old grouting before you applied the EASYJoint? If you contact us at support@azpects.co.uk we will be happy to help.

Oceniono na 1 z 5

Product failure

We had professional contractors install a stone patio after being sold on Azpects "Easy Joint." The product failed within months, with multiple joints either falling apart, or diminishing into sand. To their credit, the distributer came out and supervised the repairs, which lasted through the winter. We are back to collapsing joints, and have lost upwards of 5mm in the joints--the compound turns to loose sand, which has accumulated in the gardens and our home. I contacted Azpects, and not surprisingly, did not receive a reply.

11 czerwca 2021
Opinia niezależna
Logo Azpects Ltd

Odpowiedź od Azpects Ltd

Hello Eric, I'm sorry that you have had a bad experience using EASYJoint. Have you emailed support@azpects.co.uk? I would be happy to chase up your query for you.

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