Was looking for another sewing site ( to leave good feedback) when this one came up, and even though it’s been a while I feel compelled to review it as I don’t think I will ever forget the terrible... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered an item in January and still not received. Emails not answered Have had to start a dispute to get my money back. Most disappointed as have been a member for several years to online group... Zobacz więcej
I placed an order for products which were never delivered. Despite giving the seller multiple opportunities to respond and resolve the issue, I was repeatedly ignored. While a chargeback would hav... Zobacz więcej
Customer service is always incredible, any time I've had a concern I've emailed and it's been dealt with immediately. Products are top quality with low prices. All avid crafts services are faultless a... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
Zjednoczone Królestwo
- Hello@avidcrafts.com
- www.avidcrafts.com
2,2
Słaba
252 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellence.
Brilliant company with excellent customer service.
A pleasure to do business with.
5 maja 2021
Opinia niezależna
amazing company!!
I love this company! Great patterns, wonderful tutorials! The customer service is great!!
5 maja 2021
Opinia niezależna
Excellent customer service
Excellent customer service, product availability and pricing. The tutorials are informative at every step making sure beginners and more experienced sewist have excellent results. Can’t recommend Avid Crafts highly enough. Try this site. You will not be disappointed.
5 maja 2021
Opinia niezależna
Excellent customer service
Excellent customer service. Replies to my queries were answered promptly. I have brought numerous items from Avid Crafts which arrived within the time I was given good quality merchandise. At the top of my list for shopping for sewing items. Lovely pleasant staff to
5 maja 2021
Opinia niezależna
Magic pressing mat
Appalling experience. Ordered magic pressing mat quoted as in stock order confirmed and money taken. I Would be advised on despatch. Ordered 28th Aug not received mid September. Emails sent with no response
Phone no listed on receipt of order rung numerous times no response not even answer phone.
This business is active on Facebook with videos and zoom. Finally placed a claim through pay pal and received a refund. She advised that she had trouble with her e mail and item was on back order. Strange as item is still shown as in stock on the web site and at no time was I advised or contacted re the update on my order. Disgraceful.
17 września 2020
Opinia niezależna
Odpowiedź od Avid Crafts
Hi Jane,
We are sorry for the experience you received while shopping with us.
We went thorough a stage of our emails being very hit and miss and ended up changing provider for this and creating a dedicated account to deal with customer service enquiries. We are pleased you received your refund. Many thanks
Shocked at the appalling service I…
Shocked at the appalling service I received. I placed an order and the funds were taken from my account the next day, then I heard no more. When I tried emailing the address given for customer services on the confirmation of order email I received, I got no response so tried ringing the number supplied. It rings and rings and nobody ever answers. In desperation I went onto Facebook to make contact which I do not like using and posted a comment on Facebook and sent a private message, quoting my name in order to be able to trace my order). i was told the telephone is not manned - why give out the number for customers to ring if they have a problem then? I was given a different email address to use and I got no response from either of the two emails I sent. I asked for a full refund if they could not supply the goods. I went back onto Facebook stating that I would like a full refund if the goods could not be supplied. I got a reply on Facebook stating that a refund had just been actioned, with no explanation as to why the goods were not supplied or an apology. Looking through the posts on Facebook, I was not the only customer unhappy about not receiving their goods and no response to emails or phone calls. I have since noticed that mine and other posts have been deleted. This is no way to run a business and I will never use this company again.
8 stycznia 2020
Opinia niezależna
Odpowiedź od Avid Crafts
Hi Marilyn, we are sorry for the experience you had while shopping with us.
Our Facebook page is not a place for customer service enquiries so we do delete them due to people leaving order numbers and other information which should not be placed in a public forum.
Our Facebook page is a very positive place so I’m confused as to why you’ve said you’ve been through the page and it’s negative. I would suggest anyone reading this has a look for themselves.
We were having serious problems with our emails and since changed providers which has improved our systems greatly.
We are a small team and sometimes things slip through the cracks, and unfortunately yours appears to be one of them.
We are pleased to read you received your refund in full.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.