Aviapartner Recenzje 

I would put less than a star if I could. It is such as long story that not sure where to star but to sum it up. No one in that office is competent enough. They are slow, luck of caring and not sure if after so many years working in the business lost luggage they didn’t even know that there is another lost and found at the airport of BCN. Luckily we had an AirTag and after telling them for 4 days where the lost bag was they looked all surprised and that never heard of that lost and found and that couldn’t be posible. After 5 days of them being less than inefficient I walked all the way with my wife and 7 month baby to the area to confirm the AirTag was vibrating at that lost and found location. Once again if I would have not had an air tag I would have never got my luggage. This company along with TAP Portugal don’t really care or even aim to do their job. Less than the bare minimum. 1/2 of my trip was ruined and my only vacation in more than a year.
Except one girl at the end that seemed like wanted to help everyone else was careless of the situation. Not sure how other airlines use this company. But if an airlines that uses this company loses your bag good Luck unless you have an AirTag and you do their job as they will be seating at the desk saying they can’t do anything. Also they never pick up the phone and when they feel they don’t want to email they ghost you.

21 days still 2 out of 4 baggage missing from LHR- AMS flight with BA. hard to get in contact with Aviapartner after on call 40-60 mins. And if lucky their reply "we are busy with your baggage, its in basement". no ETA, no responsibility.
BA support has no clue of the baggage, every call they add a escalation without any outcome. they dont know if the baggage is in LHR or AMS schiphol after 21 days? each time agent has different answers.

Als we maar "0" - null - hadden kunnen geven...
Dat ik nu even de tijd neem om dit te schrijven is pure frustratie!!!! Vrijdag vanuit Madrid gevlogen. Zonder onze bagage. Onze backpacks zijn al 4 dagen in Amsterdam en die worden maar niet opgestuurd naar ons adres. Nu, kunnen we hun niet eens bereiken.
Wat ik hierna ga doen is Iberia laten weten dat ze met deze bende geen zaken meer moeten gaan doen.

Aviapartner laat klanten het zelf maar uitzoeken. Mijn koffer raakte zoek op de terugreis. Twee keer ruim een uur telefonisch in de wacht gestaan... niemand neemt op. Mails blijven onbeantwoord. Nadat ik de reviews hier had gelezen ben ik zelf naar Schiphol gegaan: deur 16. Daar laten ze je toe tot achter de douane (paspoort mee!) Daar chaos en boze mensen in het kantoor van Aviapartner, een vrouw aan de balie had kennelijk de opdracht gekregen iedereen af te schepen. Uiteindelijk kwam er een vriendelijke werknemer die ons meenam naar het bagagedepot. Het stond daar bomvol koffers!! Gelukkig was de mijne er ook bij. Dus reken niet op Aviapartner, ga er zelf op af!

Wat een ontzettend slecht bedrijf! Telefonisch totaal niet bereikbaar. Al 2x 2 uur in wacht gestaan, de 2e keer was ik ruim 1,5 uur nummer 1 in de wachtrij, tja dan hang je ook niet zo snel op. Inmiddels ook gemaild, maar gezien de vorige reviews geen hoop dat daar op wordt gereageerd…
Inmiddels wachten we al ruim 1,5 week op 1 koffer, gelukkig is andere die zoek was wel thuis afgeleverd. Het kan dus wel…

My experience with Aviapartner at Düsseldorf Airport was nothing short of shocking and deeply unpleasant. As a frequent traveler, I’m familiar with the hustle and stress of airports, but what I encountered with Aviapartner went far beyond anything acceptable. It all started with the baggage handling, where an incredibly rude staff member bluntly informed me that my luggage was "lost." Without a hint of empathy or understanding, I was brusquely directed to the lost and found, as if losing my bags was just a routine inconvenience.

Upon arriving at the lost and found, I hoped for at least some level of assistance or compassion, but I was met with the exact opposite. Behind the counter, where you would expect a degree of professionalism, sat a woman with brown, curly hair. From the moment I laid eyes on her, I could tell this wasn’t going to go well. She sat there, visibly irritated, sighing, and wearing an expression that was anything but welcoming.

What I expected from the lost and found was simple: a staff member who understands the distress of travelers, someone who remains calm, offers solutions, and most importantly, shows a bit of empathy. A friendly face that tries to reassure you, offering even a sliver of hope that your luggage might be recovered. Instead, I was met with the complete opposite: a commanding and downright arrogant attitude.

This woman spoke in a tone that exuded zero compassion. She made no effort to understand my situation or show even the slightest willingness to help. When I explained that my luggage was missing, she rudely interrupted and told me to figure it out myself, showing no willingness to help. There was no offer of further assistance, no explanation of what I could expect, just a cold dismissal.

The most shocking part, however, was how she treated her colleagues and other travelers. I was stunned as I watched her huff and dismiss everyone with a disdainful attitude, as if we were the ones ruining her day. She looked down on us, spoke to us as if we were incompetent, and seemed completely uninterested in the stressful situations we were facing. The only thing running through my mind was how someone with such a demeanor could even work in the aviation industry, where customer service and helpfulness should be paramount.

Perhaps her job is indeed too stressful, but the way she treated travelers in distress was utterly abnormal. It was a disgraceful display and a complete failure in customer service. I left the counter not only without a solution for my lost luggage but also with a deep sense of disgust at how I had been treated. It is clear that Aviapartner urgently needs to retrain their staff in basic customer service and stress management because this kind of behavior is simply unacceptable.

I sincerely hope that my experience serves as a warning to others and that steps are taken to prevent such appalling situations in the future.

Wat verschrikkelijk dit. Bedrijf is onbereikbaar. Inmiddels wachten we al 3,5 week op onze tassen. Ik begin steeds meer de hoop te verliezen dat we ze ooit nog terug zien.

Jammer dat ik geen 0 op 5 kan geven. Ze reageren niet op e-mails, en telefonisch zijn ze nooit bereikbaar. We wachten nu al bijna een week zonder enig bericht over onze vertraagde bagage, en er zijn geen updates op hun tracking sites. Het lijkt alsof er niemand werkt om klanten te helpen.

Ik wacht nu al anderhalve week op mijn bagage. Gisteren eindelijk de contactgegevens gekregen van Aviapartner. Drie kwartier telefonisch in de wacht en van ‘beller nummer 9’ gestegen naar ‘beller nummer 7’. Niet te doen! Opgehangen.
Mail gestuurd. (Nog) geen antwoord.
Vandaag telefonisch ruim drie uur in de wacht gehangen. Ik begon als ‘beller nummer 5’. Op enig moment hield de vermelding van mijn plaats in de wachtrij op. Na twee uur ineens nummer 1. Nu, na ruim drie uur, moet nu ophangen want ik heb een afspraak.
Wat een absurd slechte organisatie!!!

Aviapartner beantwoordt mail niet en is telefonisch onbereikbaar. In de wacht gehangen en na 2 uur is er nog 1 wachtende voor je maar dat blijft ook zo. Na meer dan 3 uur wachten opgehangen. Ik ben naar Schiphol gegaan en met je paspoort, PIR report en bagagetag bij deur 16 in aankomsthal 2 naar binnen gegaan. Mijn koffer stond nog gewoon in de aankomsthal: al 4 dagen! Rush stond erop, hahaha

I had a short connection between two different airlines and had to run to the other terminal without enough time to pick my bag due to a late arrival of my flight. The people at the desk were friendly and very supportive (Barcelona Terminal 1) and helped me together with the backoffice of AviaPartners BCN (supported by Ana who was very helpful). Very professional company and helpful. they helped me to create a file remotely and deliver my luggage.

Hoe is het mogelijk dat Schiphol met dit bedrijf samenwerkt. 5 augustus aangekomen, nog steeds zonder koffer! Zogenaamd binnen 24uur opgestuurd.. Niemand neemt op.. elke dag uren in de wacht totdat de verbinding verbroken wordt. Emails worden terug gezonden als “niet bekend email adres” notabene van de klantenservice van Schiphol gekregen. Nummers die buiten gebruik zijn. Dit zijn malefide praktijken!! Ik kan dus terug gaan rijden naar Schiphol in de hoop dat mijn koffer heel gevonden wordt. Wat is dit slecht!!! Alsof je met een nep webshop uit China te maken hebt!

LHR to Amsterdam with BA - 5 days and still no communication at all about my lost bag from Aviapartner. Trying to reach them they do not pick up the phone and British Airways only refers back to them saying they cannot help either. Pinnacle of incompetence and rudness.

Wenn ich könnte würde ich 0 Sterne geben. Absolut inkompetent!!

Koffer verkeerd verzonden, 2 dagen later in Nice aangekomen maar wanneer ze geleverd zou worden weten we niet. Bel naar Aviapartner in Nice 0033189400800 maar daar sta je 5 minuten in wacht en zeggen ze dat je terug moet bellen. Gewoon schandalig. Ga een schadevergoeding eisen wegens morele schade en tijd verlies 1 dag rondgebeld. Zal mijn tijd eens doorrekenen.

June 25, I flew with Ryanair to Nantes. My buggy was damaged. Aviapartner desk was unstaffed, and the QR code didn’t work. Waited 30 mins and left. Ryanair refuses to pay. How could I have reported if no staff was present?

En ze hebben ook een stel dieven in dienst! Waar worden dit soort figuren op gescreend?? Koffer is open gemaakt, alle zakjes geopend, pillen verdwenen en een trimmer! GEEN spullen die uit de bagage gehaald moeten worden. Dan legt de douane er een briefje in. Het zijn gewoon ordinaire dieven! Wie pakt deze bagage afhandelaar aan?

Una vergüenza como tratan a la gente mayor y discapacitados.
La asistencia del aeropuerto de Bilbao dejó a mi madre parcialmente ciega en una puerta de embarque equivocada y el avión se fue con su maleta( con sus medicinas) sin ella.
Aviapartner realizó el embarque de vuelo, y preguntaron en el avión y dijeron que mi madre estaba dentro y el avión se fue con su maleta ( esto es ilegal)
La dejaron en el aeropuerto sin ayuda y ella es de una ciudad diferente.
Le dijeron que reclamara online, a una anciana ciega. VERGONZOSO. ALGUIEN TENDRIA QUE HACER ALGO CONTRA ESTA EMPRESA, no pueden tratar a discapacitados de esta manera.

Today, June 7th, I traveled from Brussels Airport to Ankara on SunExpress flight XQ 775, scheduled to depart at 11:05 AM. According to my flight itinerary, I am entitled to a 35 kg baggage allowance and online check-in, which I prepaid for. However, the female staff member at the check-in counter insisted that my allowance was only 30 kg and demanded additional payment for the extra 4 kg, as well as €5 for the check-in.
Despite showing my ticket and explaining my understanding of the baggage rules, she became confrontational, rude, and threatening. This delay affected not only me but many other passengers, causing a 40-minute delay in the flight's departure. I had two checked bags weighing a total of 33 kg, with no hand luggage. Despite this, she insisted on writing 36 kg on the slip.

When I questioned her about the discrepancy, she began shouting and berating me. I had already weighed my bags on the airport's digital scales, confirming they totaled 33 kg. Knowing my baggage rights and frequently traveling, I am diligent about my luggage weight and purchase additional weight online if necessary. With no hand luggage, I requested to remove 3 kg from my bags and place them in a separate bag, but she denied this request, stating I could not open my bags even though check-in was not yet completed.

Her behavior was unreasonably aggressive and unprofessional, with poor, rapid English that was difficult to understand, causing communication issues with many passengers. Under duress, I paid €40 in cash for the extra baggage and an additional €5 for check-in, despite it being included in my flight package. This is an unjust and forcibly collected payment. I witnessed other passengers facing similar issues.

Among the passengers was Batu Kesmen, the Turkish Consul General in Antwerp, who experienced similar treatment. The staff's behavior was not only distressing but also humiliating. She refused to allow me to access my belongings from my luggage and continued to berate me in front of other passengers. This has caused significant emotional distress and financial loss.

I request an investigation into this incident, including reviewing airport surveillance footage. Interviews with other passengers on the same flight will corroborate my account. I demand a refund of the €45 unjustly charged to me and a thorough review of the staff member's conduct. Such behavior is unacceptable and damaging to both SunExpress and Aviapartner's reputations.

Attached are the details of my ticket and travel package, confirming my entitlement to 35 kg of checked baggage and 8 kg of hand luggage. Despite presenting this information, the staff refused to acknowledge it, insisting on the incorrect baggage allowance and demanding additional payment.

Please consider my complaint seriously and take appropriate action against the staff member involved. She was in counter B11, priority guichet third one. I await your prompt response and resolution of this matter. Thank you for your attention to this distressing issue.Deniz Yavuz
Ticket Details:

Seat Number:3C
Sunexpress Ticket Number: 5642167354781
7 June 2024 Brussel-Ankara 11:05 / Delayed Departed at 11:40
My Checked Baggage Allowance: 35 kg-8 kg Hand Luggage (33 normal baggage kilos/No hand luggage) is included in my 3C package, which I have checked in beforehand. But I paid again.

Good luck dealing with this company. No call will be answered. No assistance given.