Aveda Recenzje 

The app never works after I log in, just goes to a blank screen.

Ich kenne und benutze die Haarprodukte schon lange … leider wird jetzt doch in jedem Haarprodukt Silikon oder Silikonersatzstoffe reingemischt … Dimethicone Colypomere etc … siehe Code Check …absolutes Gift für schöne Haare da bringen dann die restlichen Bio/ Inhaltstoffe nichts … meine Haare werden nur Frizz … so schade früher war es nicht drin ging also auch ohne … so kann man die Produkte nicht mehr benutzen und Bio sollte immer immer ohne Silikone sein .. da es auch die Umwelt zerstört… ein no go also !!!!!

Just wanted to warn anyone thinking of enrolling on the plus awards scheme that the “one off” membership fee is not a one off! If you purchase Aveda products from your salon instead of online this will be seen as inactivity and you will be asked to pay another £10 to re-enrol. I can only describe Customer service as being dismissive and unwilling to help. So shortsighted by Aveda as they have now lost a long standing customer!
p.s A note to save other dissatisfied Aveda customers’ time- don’t bother replying to the generic Aveda reply to your complaint on Trust Pilot. Their reply was pretty much cut and pasted from their previous Customer “care” emails and offered nothing further to resolve my issue with them. I totally disagree, customer satisfaction is definitely not important to Aveda!!

I have been a loyal Aveda customer for over 20 years. And unfortunately I have seen the decline of the company and product. I can no longer rely on the product’s performance. And the company itself has become greedy. I have to pay for my loyalty “rewards”. Like what??? The rewards I EARNED were a gift delivered to me. Today, I must pay to receive them. I do not bother. And as a result, have found other products of higher quality. Look elsewhere for products. There are many good choices to be found.

I just received a damaged box full of paper and no products. When I called customer service I was not able to reach anyone. The voice prompt kept repeating. Very disappointed!

In the past, Aveda have created loyalty points so to persuade clients to become loyal, earn points and benefit. Or to be precise pushing them to buy more.
Over the years, AVEDA have changed hands a few times and every single time that this had happened their customer service became worse. Most unprofessional, clueless and with one aim that is to rip off clients. The reward points have become for them like something that is now stuck in their throats. Not sure what to do with it and they are questioning their sanity as to why we have to give freebies to customers when instead we can rip them off.
They did send a recent email about redeeming loyalty points/rewards before the end of Oct and after that they'll introduce something new. The tone and the ultimatum given are both unhelpful, unprofessional and if it shows one thing, it also shows how Aveda are clueless, pointless, lack the vision and are helpless when it comes to retaining and rewarding clients. What are the new things? they have no idea.. How one can compare and make a decision..why would they care? all what they want is to get rid of those rewards asap.
The quality of their products has come down too. They have hit a wall and have a reached a point of now return and is only heading downhill. What a shame!

I recently spent over $50 on the 100ml Aveda Botanical Repair Strengthening Leave-In Treatment, hoping it would tame some frizz and improve the health of my hair. I wasn't expecting miracles—just a "natural" product that would deliver on its promises. Instead, I experienced the exact opposite. After using this product, my hair feels harsh, brittle, and completely unnatural—like I’ve been using the cheapest drugstore products. The product feels heavy, leaving my hair rough to the touch, as if I’d smeared kitchen grease on it.

Aveda is nothing more than a marketing scam. All the glowing reviews you see online? Don’t be fooled—they’re likely paid for. Aveda is owned by Estée Lauder, a huge corporation that’s more interested in profit than in delivering quality products. Save your money and look elsewhere. You can get far better results from much cheaper products without being duped by fancy branding. I’ll never waste my money on Aveda’s herb juice and oils again!

Doesn't care about the environment. I ordered 2 things and my samples came before everything. So basically they spend more money and effort on 1 sample instead of getting me my order. They don't care for the environment. I was on the phone with your customer service and its horrible. I want to take the survey at the end of the call and person refuses to let me take it. He didn't help, gave me extreme attitude, no apologies, no manager, and ignoring me. I will never order from them company ever again.

I booked an appointment online for a hair cut and hair treatment. I had a treatment there before and I was happy so I wanted to have it again before my wedding. When I arrived at the saloon I was told that there was not enough time to do the treatment and that the system should not allow me to book it. The hair stylist did not do my treatment. She apologised and said that she would speak to her manager to avoid this happening again. I emailed them as well to ask to speak to the manager as she suggested but no one ever got back to me. The problem is that now there is not enough time left before my wedding to book any hair treatment.

Please note that the first time I had the treatment she left it on my hair for maximun 10 minutes but when I went the second time she said that treatments should be left for minimun 30 minutes. When I qustenioed why it was only 10 last time she said she remembered it to be longer than 10. I, of course, insisted that this was not the case and she eventually said that maybe she didn't have enough time to leave it longer. In the email I received from them they said that my treatment would be 5 minutes. So you have an email saying 5 minutes and a hair stylist saying minimum 30 minutes and refuses to do the treatment. Also if it should indeed be left longer why did I pay the whole amount for a service I partly received? And then this would have happened again according to the email saying 5 minutes treatment.

Being consistent and reliable should be basic values especially for such an expensive place.

Another thing I would like to mention is that I spent more than 400 pounds on their products. When I left the store I realised that they charged me for one product twice. My husband went back to the store and they refunded the money but never apologised.

I've been using Aveda products exclusively on my hair for over a year now and my hair is in the worst shape it's ever been. I've been to the store, salons and attended online events. I've followed the recommendations and even bought their enormously expensive overnight serums. When I use them overnight, it looks good when I put it on but any positive effect has disappeared by morning.
The kicker was my birthday. Up until this year, I'd get a card in the mail offering me a free facial and composite oil Last year I even got a text in the beginning of my birthday month inviting me to schedule a birthday party. It was actually quite sweet. They had snacks and decorations, a free hairbrush and stickers, composite oil for each of us, did facials. This year I again received a text but not until 3 days after my birthday. I did reach out to some friends and invite them, people who were unfamiliar with Aveda. Last year I got a $25 for inviting a guest and was told it was $25 for each guest. This year I invited 3, two of whom spent over $200 each. And they stopped the $25 a month ago - Well, if I'd actually been invited to schedule my party during my birth month I would've made that deadline. So frustrating. I was hoping to be able to use those rewards to see if I could fix what is going on with my hair! No such luck.

Website is painfully crap and riddled with security issues. Whoever built it has ripped you off! Nearly impossible to place an order but thankfully other sites stock your products.

Ich würde noch nicht einmal einen Stern geben! Ich finde eine Betrügerische Firma, miserable Qualität.
Service ist 0!
Ich rate jeden ab.

Man bestellt Schimmelentferner und erhält Spüliwasser. Funktioniert überhaupt nicht und trotzdem dem Verkäufer ein Video übersendet wurde, will er jetzt noch ein Video. Bekommt er, denn das Ergebnis ist wieder dasselbe. Die wollen Geld für keine Leistung. Meine Empfehlung: Bloß nicht dort bestellen!!!!!!!!

Ich muss ,leider ,wenigstens einen Stern geben das ich überhaupt eine Bewertung abgeben kann.
Ich habe einen 2 Teiler bestellt schon am 1.06.24 und bis dato noch nichts erhalten, nach mehreren Emails an Avenda, hat sich endlich jemand gemeldet und mir versichert das die Ware gute Qualität hat und nicht aus China kommt. Vor paar Tagen die Überraschung, einen Mail mit einer Sendungsnummer, und, tada, die Ware wurde aus China versendet 🤦‍♀️🤷‍♀️. Also, bestellt gleich auf SHEIN, die Ware kommt schneller, ist viel günstiger und selbe Qualität.
Bin gespannt wann ich mein Paket bekomme weil die zahlungs Datum druckt näher. Ich weiß schon jetzt dass ich mit die Sachen Boden wischen kann, einfach rausgeschmissenes Geld. Lügen über die Herkunftsland inklusive.
Danke, aber nie wieder.😜

I bought 3 Aveda hair care products recently from John Lewis in Edinburgh. After lengthy discussion with the assistant, she advised Smooth Infusion as I have wavy hair which tends to go frizzy .
I have used the shampoo, conditioner and smoothing cream for two weeks. My hair looks dull and absolutely lifeless and I cannot put a brush through it. It’s horrible. I spent over £70 on these products. Can I return them ?

Ich hab mir die Seite nochmal genauer angeschaut und auf der Website sind viele Rechtschreibfehler. Dazu kommt hinzu, dass sehr viele Bewertungen gekauft wurden. Bei den Bewertungen perfekte Grammatik und fast immer derselbe Wortlaut. Wie kann das sein? Vor allem 5 von 5 Sternen und keine einzige etwas weniger hohe Bewertungen. Es wird eine Bewertungen von 4.5 Sterne bei Trustpilot angegeben. Momentan hat der Shop in echt 1.5, richtig unseriös... in jugendworten: Sus

Terrible Service.
Aveda's Customer Service does not derserve the name.
Once they were good; now they horrible.

I expect decency whenever I purchase from you. I also expect courtesy. After the damage is done, it is too late to respond to critical feedback by asking a frustrated and disenchanted customer to get in contact with customer service.
Thanks.

I had a pedicure with Michelle. She was very personable and informative about what she was doing with each step of the process. She did a very nice job.

Great products but horrendous customer service. The shipping company used is horrible and rather than ring the doorbell they just marked my order undeliverable. When I called Aveda they didn’t seem to care & couldn’t tell me when I would receive my order so I took the hint and canceled

My order was lost by the shipping carrier and returned to Aveda. No one contacted me, I found out by tracking the order. I reached out for a refund, was told 10-14 days. It took a month and a second follow up e-mail to get my refund. When I asked them to refund my rewards points for the reward items I had not received (included with the items I had purchased), they told me I had to contact their rewards department--they could have done that for me. I forwarded their e-mail telling me to contact the rewards department to the rewards department... and there was no response for over a month. When they finally responded to my second e-mail there was no apology. They truly don't seem to care one bit. It's a shame because the products work well but that shouldn't give a company permission to treat their customers poorly. One star is too much.