Aveda Recenzje 

IMHO, Aveda is one of the worst companies’ that I’ve ever dealt with. Apparently they shipped product believing I ordered it under replenishment. I called before the products shipped only to be told they couldn’t cancel the order. I asked them to provide evidence that I had ordered under a replenishment program they refused. They said that after I received the items I could process a refund request on their web site. the website would not process the return.

As a dedicated AVEDA user for some 20 plus years, I have always purchased instore. And with each instore purchase I would always have my AVEDA products provided to me personally in their little signature cotton bags with a drawstring.

Just off the phone now to AVEDA CUSTOMER SERVICE, who nonchantky advise ‘WE DONT GIVE OUT BAGS WITH ONLINE ORDERS…’

What a shame AVEDA. What a shame.

The girl on the phone at your CUSTOMER SERVICE did not even know what your signature bag was and I needed to explain …!

I would gift your products in these lovely signature bags … times seem to have changed much.
Disappointed AVEDA.
Disappointed.

I love the products. After a long hiatus, I went back to Aveda and my hair is happy. I'm happy.

However, the online store is not a happy place. I placed a substantial restock order, it was confirmed, and then the next day cancelled for no apparent reason. When I asked more about it, all I received was "Your order was cancelled, please try again." When I pushed back as to why, they "escalated" it, then said essentially the same thing.

So, I drove to a salon, got what I could, missed out on free samples of things I wanted to try, and generally wasted a lot of time. I also told them that, and that I wasn't getting the same value as when I order online, and crickets. So, whoever is running the online store side of things obviously doesn't really care, which is too bad.

I also won't be wasting time trying to order online again, since no one wants to problem-solve anything and if it doesn't work again, I've wasted more time. It's a dumb, not important thing, but I'm also really over having businesses not care, jerk us all around, and then you have to spend the time to find something else when you had a no-brainer dialed in so you could spend your time on more important things. Which I will keep doing, and backseat the hair until I have time to deal with that again.

Ik gebruik meer dan 30 jaar de hydrating lotion van Aveda! Zelfs een fles van 500 ml. Top hydratatie. Het product dringt zo in mijn huid! Maar sedert de overname door Estee Lauder hebben ze de samenstelling veranderd! Op je huid is de creme niet meer melkachtig maar doorschijnend! Ik bestel de hydrating lotion opnieuw en krijg een hydrating treatment lotion . Een totaal ander product!De hydrating lotion bestaat niet meer? Wat een achteruitgang sedert de overname door Estée Lauder!

I ordered a large shampoo and conditioner for over $150. I've been an Aveda customer for decades. UPS indicated it was delivered but I never received it. They likely delivered to the wrong building but I have no way to retrieve it. Aveda customer service is ridiculous - since UPS says it was delivered, they won't do anything. I have more than double their highest level of rewards points and yet they apparently think I am scamming them? One rep said I'd be getting a refund and now they say I won't. Absolutely the worst customer service

never received product after 31/2 weeks was supposed to be 59$ product and they charged visa 300$ called immediately and they would not give refund. said product would come in 3 to 4 business days. 31/2 weeks later talked to helen and she said I could not get refund. I could go on further about constant lies.

I want to give ZERO stars!!! I used aveda on my hair after washing it felt thicker as it dried but l smelled a bad burning smell. Today l notice a ton of my hair in front of my scalp by face was all broken off and could see my scalp. DO NOT TRY AVEDA!!!

How stupid is it that this company wont give a flipping product pump
If you dont purchase directly from Aveda? I spent $90 and have always bought their clay conditioner and now i bought a $90 bottle of body wash and they cant even give me a flipping $3 pump for a bottle- well good business decision, you just stepped over $90 bucks to save $3 b/c I’m no longer loyal - good job aveda -

Aveda have changed the formulation of its pure abundance shampoo. A shampoo I have used without fail for 25 years. The new product might smell similar but it doesn’t clean my hair or add the volume it used to. By othe reviews I am not alone and no one seems to like the new change. I tried to send in a request to change back but have had no luck in finding any way to do this. I am debated and am now trying to find something that works as well.

Please go back to the old formula. And I will return If not please post suitable alternative

I ran into an Aveda product recently and absolutely loved it but going to the process and being a hairstylist myself the new botanicals was what was supposed to work best for my hair texture, etc. I purchased it almost $200 for a liter of shampoo and conditioner, which is ridiculous but I hate it. It is not nearly as good as the repair reconditioner. I hate it. Not impressed whatsoever.

Ik ben sinds de jaren tachtig klant va. Aveda. De haar- en skin producten zijn top, en de makeup is uitstekend. Toch heb ik nooit mijn bestelling laten bezorgen in Nederland. Ik gebruik een forwardingdienst in de VS dat stuurt al mijn bestellingen naar Nederland. Ik heb recentelijk de Inner Light Tinted Mineral Moisturizer en de Botanical Kinetics Moisturizing Lotion gekocht. Beide zijn uitstekend producten. Veel acties op de VS website.

I've been a loyal fan of Aveda for 30 years, but ever since they were bought out by Estée Lauder, about 15 years ago, their quality has tanked! Gone are the days of clean, uplifting aromas, and ethically sourced ingredients. The online experience this holiday season is an absolute joke! I was looking forward to my birthday gift that I've received every year for the past 20 or so years, and this year I couldn't choose the Shampure composition oil but was steered towards the two oils that have lavender. I am allergic to lavender. Aside from the Blue Malva shampoo, I will no longer purchase items from this overpriced company which is a shadow of its former self.

Ordered online. Received my products damaged in a giant box with no packing materials. Basically they leaked everywhere and were unusable. $375 worth of product. Contacted customer service to report the damage. Didn't get much response but I did receive an email with new shipping labels that the products would be reshipped. Well it's 1 month later and hours on the phone and chat with customer service only to be disconnected each time with no response. Don't order from this company. They do not back up the product. I have been a customer for 30 years. No more.

Parlo del Negozio Aveda in Via Maiella a Reggio Emilia.
Taglio ragazzino, terribile!
La ragazza che tagliava non aveva idea di cosa stava facendo!
Non andateci, rischiate di spendere dei soldi e il personale non è adeguato!
Esperienza pessima!

They were out of stock of curly products gift box in the Christmas season. They have no option to get it gift wrapped or include a holiday message. Love Aveda products but they need to take customers more into account around the holiday season.

Producten nooit aangekomen.
Geen initiatief om het goed te maken.
Geld weg en geen producten

After over 20 years as a loyal Aveda customer I’ve had enough!
Over the years they’ve discontinued my favourite products, scalp benefits & colour conserve, and replaced them with inferior, more expensive products. I’m guessing it won’t be long until Shampure gets the chop too?!
But the final straw has been the experience of my last online purchases, a problem with the system meant that I was not offered my free product on checkout. I had to spend hours waiting for a customer service agent to respond to the online service and/or the WhatsApp service, to get my free product, which I did eventually receive.
I then ordered my rewards products, but only received one item, another long wait for a response from customer services who dutifully advised that my missing product would be despatched. When I received a delivery notification knowing no such delivery had occurred at my address, I found out it has been despatched to address unknown to me in a completely different part of the country🤦‍♀️ More hours waiting for customer services to respond, I wonder if I’ll ever receive the item 🤷‍♀️
So I’ll give up and move on, I can do without the hassle and the continuing disappointment.

How can such a big organisation like Estée Lauder get the absolute basics wrong?!
But from the many complaints I’ve read the organisation clearly does not care about the criticism!

Went to order a gift of many products. Received 14 marketing ads in 4 days. Then started receiving out of stock emails at the same time I'm receiving marketing for the same product. Never got product. Called customer service, was informed product is in stock. Made empty promises. Waited another week and finally cancelled entire order. What a hassle.

New customer, Tried to order on line, their 500ml hydrating lotion. $210. Went to pay. Denied My perfectly valid Credit Card. tried 4 times. Forget it. There has to be an alternative website somewhere to purchase this product. Message to AVEDA.COM.AU....a Spider could design a Better Website for you !!

Il servizio clienti è assente.
Ho provato a contattarli via chat, telefono e mail e non sono riuscita a contattarli in nessun modo.