Automotive Repair Systems Recenzje 

1740
Wynik TrustScore: 5 na 5

5,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had an issue with the alloy wheel refurbishment which was raised with Rhys in the office. He kept me up to date through the process. He referred to Matt the regional manager who went out of his way to... Zobacz więcej

Oceniono na 5 z 5

Always a pleasure letting Automotive Repair Systems repair any of my cars over the years! This time they refurbished all 4 of my M3 Competition alloys and they’ve done an outstanding job as always!... Zobacz więcej

Oceniono na 5 z 5

Joe repaired my car. He did an amazing job on my driver's door on a BMW ix1. Before the repair there was a deep chip and scratch through to primer. The repair was perfect, no sign of any previous dama... Zobacz więcej

Oceniono na 5 z 5

Not surprised this company has 5 stars review. 1) fast and super friendly replies over WhatsApp - Dan not once change his friendly and helpful tone throughout the 2 week back and forth... Zobacz więcej

Informacje dotyczące firmy

  1. Warsztat samochodowy
  2. Blacharstwo samochodowe
  3. Naprawa samochodu

O Automotive Repair Systems

Napisane przez firmę

Automotive Repair System is one of the UK's leading SMART Repair providers.

SMART Repair Specialist Based in the South East, South West and North West.

The only SMART Repair Operator offering all SMART Repair Processes.

We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.

We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.

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Dane kontaktowe

5,0

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

5,0

Wszystkie recenzje

(1740)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 442

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Wouldn't use this company.

I made a claim through Gardx to fix a 2inch vertical dent just below my door handle, process was pretty quick in booking and getting an appointment to come sort. We assumed it would be a paintless dent repair as it was such a small issue, neither Gardx or this company informed us of what was going to be carried out. It was however sanded, filled very badly resulting in indents and painted the wrong colour so overall left with more damage than to start with by one of the mobile technicians in early Dec 25.

Finally today after 3 months since the original booking (due to bad weather admittedly) it's been sorted. We have been dealing with Ash, Ash was very professional and a genuinely lovely guy, he has fixed the issue to the highest standard he could, not sure why he wasn't sent out to begin with, we would highly recommend him to anyone. Even he said it should have been PDR.

I wouldn't be happy to use this company again unfortunately as the trust is gone after allowing someone they employ to leave the job in a worse condition than to start with. I was later told that the insurer requested the car to be repaired in this way however anyone within the industry with any pride in there work should have recommended a painless dent repair over providing an unnecessary service.
My car is only now 2 years old and bought brand new with no prior damage and now has an unnecessary patch on it, the whole process has caused me a lot of anxiety.

25 lutego 2026
Opinia niezależna
Logo Automotive Repair Systems

Odpowiedź od Automotive Repair Systems

Good Morning Sophie Daniels,

I am so sorry to hear you have had a stressful experience with us. I assure you, we take these situations very seriously.

In relation to the type of repair we carried out for you, I am afraid there can be limitations to what we can do when we are instructed by a third party. However, you are correct, all repairs are triaged when received so we can ensure what is being asked of us, is the best repair technique for the damage sustained to the car.

In your personal case, we had multiple images received from your insurance company, one of which looks like the paint was broken. As they have then asked us to carry our a paint repair, removing the dent, the repair type which they has asked for matched our triage notes.

None of this is an excuse for a poor repair and the poor finish you was left with on the day. The technician who carried out your original repair has been spoken to when this was brought to our attention. We have procedures in place so that every job is signed off by the technician on the day, the customer and images of the repair before, during and after so we can audit the repairs taking place on the road and ensure they're being left to the highest possible standard.

I am very happy to hear that Ash come and rectified this repair for you, I am concerned about the patch you have mentioned and would like to know more about this. I understand that this is a SMART repair but I am under the impression from the images of the repair that the issues raised from the original repair are now completely resolved.

I am happy to look into this further for you. If you could send some images to: Sarah@automotiverepairsystems.co.uk

Kind Regards
Sarah Lucas
Customer Service Manager

Oceniono na 5 z 5

Superb job done

Tony Satchell was a craftsman and a gentleman. Superb job done on alloy wheels and would have no hesitation using again.
Really liked his approach, manner and skill.
Many thanks and appreciation .... Made my day a happy one for sure.

20 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service and work

The repairs were not only excellent the service provided was also excellent. Our repairer was not only courteous but very approachable and work hard and quickly to fix our issues.

23 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Highly recommend

Great guy who contacted us before the actual repair to discuss things. Had a cancellation so we managed to get things sorted out even quicker. Really friendly (really sorry, can't remember his name 😔) and personable. The repair was absolutely brilliant, you couldn't tell there was ever any damage.
Would highly recommend this company.

9 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent

The Specialist arrived on time having called to say he was in his way. Upon arrival he explained the process. The repair was carried out in a timely fashion and to an outstanding standard which meant it look factory and would never know it had ever been damaged. Thanks to the engineer and to the company. Will definitely use the company again should I require their services.

13 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service. I arranged for an alloy wheel repair to my care and they responded quickly and effectively - and provided a top class repair service. The assistance was extremely professional and faultless.

16 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

both repairs to paintwork and alloy…

both repairs to paintwork and alloy wheel are satisfactory and carried out with a minimum of fuss. time will tell as to durability . initially told that scratch to bonnet was excluded by the Gardex guys however the paint guy did it by way of goodwill . point to note when reading small print on Gardex insurance contract a scratch on bonnet is included therefore advisors should be made aware , and NOT try to exclude.

26 stycznia 2026
Opinia niezależna

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