Travelled to Attwoolls in hopes of buying a new small 4 person tent for me, my partner and our dog but was extremely disappointed with the range of tents on display. Hardly any for couples/small famil... Zobacz więcej
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We travelled 140 miles from Manchester to buy a tent from this marvellous company. An impressive range of tents and equipment on display across 3 showrooms, lots of choice, helpful and well briefed st... Zobacz więcej
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Fantastic service. I bought from this company because I'd seen Mike Attwoolls really informative videos on YouTube. I found what I wanted online, (an air tent plus accessories), and emailed them. Mike... Zobacz więcej
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Visited store last year and liked the Telta range of awnings. Changed our caravan this year and decided to invest in a new air awning. Although we had set our minds on a Telta porch the advice and... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Specialists in the outdoors.
Dane kontaktowe
Bristol Road, Whitminster, GL2 7LX, Gloucestershire, Zjednoczone Królestwo
- 01452742233
- camping@attwoolls.co.uk
- www.attwoolls.co.uk
4,2
Dobra
88 recenzji
Odpowiada na 75% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Disappointing
Travelled to Attwoolls in hopes of buying a new small 4 person tent for me, my partner and our dog but was extremely disappointed with the range of tents on display. Hardly any for couples/small family about 4 or 5 only. All other tents were huge 6-8 person ones for medium/large families. No Outwell tents either, despite being a popular brand and our brand of choice. Disappointing.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Rebecca,
Thank you for taking the time to review our camping superstore. We’re really disappointed to hear that your visit wasn’t a positive one, and we’re sorry we didn’t meet your expectations on this occasion.
As a family-focused camping retailer, we aim to cater to a wide range of needs, which means offering a large variety of tents, from smaller 2-person options through to larger 8-10 family tents. With over 200 tents in our range, we are limited on space and unfortunately can’t display every model at once.
At this time of year, as the camping season begins, our displays are constantly changing as new stock arrives. They’re also updated throughout the season to showcase different brands, especially during our brand event weekends, which can affect what is on display at any given time.
We also offer a 1-2-1 pitch service, so if you would like to see a specific Outwell tent, were more than happy to get this et up for you, even if it's not currently on display.
Thanks again for your feedback and we hope if you consider shopping with us in the future it will be a much better experience.
Kind Regards,
Emma
Don't buy
Bought an talta lounge air awning in march. The awning as been up since march 20th and within the the first week the storm strap snapped with lead to the window getting cut and at present I have had to fix 2 punches in the bladders which I believe is due to the zips rubbing on the bladders. This product is a waste of money. At £2000 didn't expect to be fixing it on a weekly basis.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Michael,
Thank you for taking the time to review a Telta product on Trust Pilot and I am sorry to hear it is not working as it should do. It is disappointing to hear you have experienced issues with your awning and we are more than happy to have a look at this for you in more detail.
Please send photos and a brief description of the issues raised above to our aftersales team, contact Andrew on - aftersales@attwoolls.co.uk.
Absolutely fantastic aftersales - Andrew "Brilliant!"
Absolutely fantastic aftersales - Andrew couldn't have been more customer focussed.
I will recommend Attwools to anyone who is looking for equipment for camping and leisure.
31 marca 2026
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Michael,
Thank you for taking the time to review our Aftersales Customer service. Always a pleasure to hear someone on the team went above and beyond to make your experience fantastic.
Kind Regards,
Emma
Great staff and service
Staff could not have been more helpful. Tried for weeks to find a replacement airbeam for my tent. There wasnt one in stock but they contacted the company and sorced one for us. Received phone call less than 48hrs. Thank you and will definitely buy our new tent from them when we've need a new one. Thank you
17 stycznia 2026
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Sandra,
Thank you for taking the time to leave a review. It's always a pleasure to hear when our staff have given excellent customer service, we really pride ourselves on this and glad you agree!
Hope to welcome you back again soon! Happy Camping!
All the best,
Emma
Excellent store and service
Atwoolls has everything you could want in a camping store. I spent many hours reading about different drive away awnings and all my questions were answered in 20 minutes if being in the store. So many on display. They even price matched a company that had the product on sale
There was a slight manufacturing issue with the product. The after care from Andrew was exceptional
Genuinely can't imagine a better camping store than this
10 października 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Matthew,
Thank you for taking the time to review our camping superstore and aftersales service. Always a pleasure to hear the staff were knowledgeable and helped find the perfect awning. Especially Andrew, with the aftersales issue. We hope your new awning brings you many amazing camping adventures!
Take care,
Emma
Can not recommend this shop enough if you are looking for a new tent
We drove down from Nottinghamshire and it was worth the drive. Lots of tents to look at, the staff were very helpful but left us to look. When we asked for help Martin listened to what we wanted and then went through our options. Again no pushy sales left us to think about what he had showed us and then came back so we could chat through pros and cons and what we were thinking. We ended up with the perfect tent for us, lots of additional features and we can't wait to go camping. Thank you again Martin we cannot recommend this place enough
4 października 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hello,
Thank you for taking the time to review our camping superstore! We’re delighted to hear the journey was worth it! It’s great to know you enjoyed exploring our tent range and that Martin was able to help you find the perfect one without any pressure.
We will make sure Martin sees your kind review, and happy camping for the future!
Take care,
Emma
Excellent aftercare and customer support
Having bought what we thought was the perfect tent from Attwoolls we discovered that it did not really meet our needs after a very wet and windy week’s camping in Wales. We pointed this out to the company and were immediately offered a new deal and a different tent, with some very helpful advice. We could not be happier with both the outcome and the support provided by Attwoolls, for which we are very grateful.
22 sierpnia 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Lawrie,
Thank you for taking the time to share you experience shopping with Attwoolls. We’re really pleased we could help find the right tent for you, and it’s great to hear you’re happy with the outcome. Our team are camping experts and always on hand to offer advice.
Hope to welcome you again soon,
Emma
Excellent customer service
Excellent customer service. A Vango tent I ordered was delivered damaged. Once returned a replacement new tent arrived within 2 days just in time for a camping weekend. Excellent customer service all round plus the tent was the best price on the market. Thanks to Andrew in customer service
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Richard,
Thank you for sharing your experience. I am sorry to hear the item was damaged in first instance, but glad to hear it was sorted quickly by Andrew in our aftersales team. I will make sure he sees your review!
Kind Regards,
Emma
Customer satisfaction
On Thursday 14th August I visited Attwoolls Whitminster and bought a camping chair, and I have to say that the gentleman I dealt with on this occasion ( unfortunately I don’t have his name but he has a beard ) was so helpful and professional .Being disabled I was not able to carry said chair to my car, but this gentleman was glad to carry it for me and even CAREFULLY placed it in the car for me, unfortunately, due to a manufacturing issue I had to return the chair yesterday 18th, on this occasion I dealt with Mr John Attwoolls son, and I have to say that he was as equally polite and professional.
Many grateful thanks to both members of staff, and you can be assured, that if I need anything camping related in future then I won’t hesitate to return to this company.
Tony Green
Ex employee of the company from the 1970s.
19 sierpnia 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Tony,
Thank you for taking the time to review our camping superstore. Always a pleasure to hear our team were helpful and professional. I am sure you aware, as a family run business, we are all keen campers and genuinely want to help customers find exactly what they are looking for.
Glad to hear the chair issue was sorted smoothly and look forward to welcoming you again soon in the camping shop!
Kind Regards,
Emma
Very disappointed
Very disappointed in customer services, we bought a awning and took it out to check it was ok, we found it was not what we needed and attempted to return it, we were then told as it had been taken out of the box and opened up we couldn't return it... total waste of money!
10 sierpnia 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Sheena,
Thank you for taking the time to review our website, I am sorry to hear that on this occasion you are not happy with the customer service received.
We are a little puzzled by the review as we have in fact refunded your order minus a 15% fee which reflects the condition of the returned awning. This was discussed on email, prior to us arranging collecting of the item.
As the item had been removed from the packaging, it is no longer considered in a 'brand new' condition and we cannot sell it on to future customers at the same price.
After inspection of the returned goods, our aftersales team found that pegs were missing and grass on the groundsheet and guy lines. In order to resell this item, we will have to reduce the selling fee. I am sure you can appreciate a new customer would not want to pay full price for a used product.
When you placed the order through the website you signed our terms and conditions which state the following 'Please note that we are permitted by law to reduce your refund to reflect any reductions in value of the product if caused by being handled or used in a way which would not be permitted in our shop (this may be as much as the contract price).' This is inline with the Consumer Contracts Regulation and can be found under 'Returns' on the home page.
We're truly sorry to hear you are not happy with our returns policies and we always aim to offer clear and fair service when shopping through the website. As an independent business we value all feedback whether its positive or negative and hope if you do wish to shop with us in the future, it will be a more pleasant experience.
Kind Regards,
Emma
Impressive shop with huge range of…
Impressive shop with huge range of tents on display. Everything you need at really competitive prices.
9 sierpnia 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Lucinda,
Thank you for taking the time to review our shop. So great to hear you liked our range and competitive prices! Hope to welcome you again soon.
Take care,
Emma
Best customer service experience ever
Absolutely superb range of products and after sales service/knowledge that are second to none. Bought an Outwell airbeam tent about 7 years ago, had several issues in the first two years but Attwools sorted them for us via the manufacturer. A few years ago the air release valves started leaking but rather than charge me for new ones, Chris talked me through ‘realigning’ them after Outwell had failed to respond to
my enquiries. This year the valves didn’t respond to realignment and I couldn’t source any new ones online. Phoned Attwools, Chris immediately suggested an alternative brand and even sent out some examples with no charge. These have been fitted and are better than original. I can once again sleep in my tent with both eyes closed 😊. A massive thanks to Chris and Attwools
8 lipca 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Nicholas,
Thank you so much for taking the time to share your experience with our camping superstore. We're thrilled to hear your Outwell tent is still going strong after all these years and we've been able to support you along the way.
We pride ourselves on offering top aftersales service, which other mainstream brands cannot offer. It's not just about the purchase, but the care that comes after when problems arise, and I am so glad you agree!
We'll be sure to pass on your kind words on to Chris and hope to welcome you again soon.
All the best,
Emma
Really impressed
Easy to use website. Great prices. Helpful youtube channel. After sales care is fantastic. Highly recommended
21 lipca 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Gemma,
Thank you for taking the time to share your experience. Always a pleasure to receive a 5* review and to hear you would recommend us!
All the best,
Emma
Excellent customer service 5*****
Excellent customer service from the point of ordering, to after sales when resolving an issue for me. Andrew was exceptionally helpful, going above and beyond.
Products purchased were perfectly described on the store website, were delivered in good time, and were a joy to use.
Without any doubt, I would recommend Attwoolls Camping for all your camping needs.
A breath of fresh air in the retail sector!
3 lipca 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hello,
Thank you for taking the time to review the service provided and our website. We're thrilled to hear that Andrew in the aftersales team was helpful and your issue was resolved quickly. Always a pleasure to hear when the team has gone the extra mile for our customers!
Thank you for choosing to shop with Attwoolls and your recommendation means a lot to us. Happy camping!
All the best,
Emma
Very impressed
Very impressed with sales advice, speed of delivery and absolutely excellent aftersales support - easily contactable, very helpful and responsive. Would highly recommend.
7 lipca 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Anon,
Thank you for taking the time to review our Attwoolls.co.uk. Always a pleasure to receive positive feedback from new customers.
As an independent business we really value our team and glad to hear they have triumphed in providing great sales advice, speedy delivery and most importantly reliable aftercare.
We look forward to helping you online again whenever you're planning your next adventure!
Take care,
Emma
Brilliant customer service from Mike at…
Brilliant customer service from Mike at Attwoolls Outdoors.
Mike took a great deal of time to talk through the various awning options suitable for my Westfalia Columbus Campervan — not an easy task given the length of the wind-out canopy rail and the positioning of the sliding doors. His knowledge in this area is second to none. The YouTube videos produced by Mike at Attwoolls, both product reviews and setup guides, are also incredibly helpful. Combined with their very competitive pricing, I wouldn’t hesitate to recommend Attwoolls Outdoors. 😊👍
1 lipca 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi John,
Thank you so much for the lovely review! We're really pleased to hear the Mike was able to help you navigate the tricky set-up on your Westfalia Columbus Campervan. It's great to know the YouTube videos have been useful too; Mike puts a lot of effort into making sure they're informative and easy to follow, so we'll make sure he sees your kind words.
We’d love to welcome you back in-store whenever you need more gear or advice for your next adventure!
Happy camping!
Emma
Excellent Customer service ⭐⭐⭐⭐⭐
I would like to thank Emma in customer aftersales for the quick response in resolving a packaging issue, and by no means any fault of Attwoolls. The replacement part was dispatched promptly and I can't thank you enough 👍.
I came across Attwoolls through watching A Vlog via YouTube, I spent some time watching various ranges of air awnings and options available. It didn't take long to find the awning that suited us, Mikes Vlogs are very informative and all options are explained that can be available for each product. We thought the dog was a great addition 😊 he loves a frisbee/ball.
I followed the link to the website and to our surprise we found ourselves a deal, a steal, a sale of the century 😎 the bundle offer was an absolute no brainer, we have everything we need and more for our new Dometic Air Ace 400 s.
Thank you to all at Attwoolls Camping & Leisure 👍 we will be a returning customer.
27 czerwca 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Lee,
Thank you for taking the time to leave our business feedback. So great to hear Emma acted promptly and sorted you out with a replacement pump.
It is also fab to hear Mike's YouTube account is helping customers like you find the perfect product. We have been posting videos for years to help customers find exactly what they need and even after purchase, offering advice and help.
We hope you will now enjoy your awning for many years to come and if you're ever in area, do stop by our camping superstore, we have 1000s of more products to make your holiday extra special.
All the best,
Heather
Superb aftersales
We bought an Isabella awning last autumn from Attwoolls, which we were delighted with. However, we had a problem with the awning whilst on a three month tour of Spain. Andrew in Aftersales was brilliant, contacting Isabella, who offered to ship a replacement part to us in Spain. Outstanding aftersales service from Andrew in the first instance, as well as Isabella.
We don't live locally to the Attwoolls store, but if you're looking for a great selection of awnings and accessories, it's well worth a visit, and you really can't go wrong. Staff are helpful and knowledgeable.
But as I said earlier, the aftersales' service is second to none, which these days, is rare. Five stars.
9 maja 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Peej,
Thank you for taking the time to review our aftersales service, it's always a pleasure to hear a team member has gone above and beyond to help with an issue and resolved it in a timely manner.
Our camping superstore offers 1000s of camping and caravanning products and definitely worth a trip if you're ever in the area. We are constantly updating the range and competitively priced.
Thank you once again for the 5* review!
Kind Regards,
Emma
Great value and service.
Visited store last year and liked the Telta range of awnings. Changed our caravan this year and decided to invest in a new air awning. Although we had set our minds on a Telta porch the advice and guidance given by very knowledgeable staff convinced us. The awning and other accessories were prepared ready for collection on the following day and we were offered and accepted 9 month interest free credit. Very simple process and all staff were very helpful. Will definitely visit the store again as their stock and range is second to none.
Now three months after purchase we have used the awning on several occasions and we are sure we made the right decision.
16 marca 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Ian and Pat,
Thank you for taking the time to review the superstore and customer service experienced. We're really pleased to hear the staff were knowledgeable and helpful when making your purchase of a new awning.
We really pride ourselves on offering authentic, great customer service so I am glad your agree. We stock 1000s of products for a range of campers, caravanners and outdoor lovers so do pop back and see the ever-changing range.
We look forward to welcoming you again soon,
Kind Regards,
Emma
Big thanks to Andrew at Aftersales…
Big thanks to Andrew at Aftersales contacted him regarding issue with failure to air beam on Isabella Air Cirrus awning, prompt action and good communication from Andrew as he arranged with Isabella to post replacement item to a Post Office local to where we were camping.
12 czerwca 2025
Opinia niezależna
Odpowiedź od Attwoolls Camping & Leisure
Hi Patrick,
Thank you for reviewing our aftersales team. Always a pleasure to hear positive feedback about our team! Andrew is new to the business and certainly making a great impression. Glad to hear it was sorted in a timely manner, hope you're enjoying your trip!
Take care,
Emma
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