Astro Nutrition Recenzje 

62
Wynik TrustScore: 5 na 5

4,8

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I am not sure why so much negativity here, I am constantly ordering from that service and I really do want to make something better than that anyway for whatever reasons out there. How else you should... Zobacz więcej

Oceniono na 5 z 5

I ordered from their USA base + received my order in the UK in UNEXPECTABLE short time. Everything was fine. Top quality service + product etc. If this product is still available next time i r... Zobacz więcej

Oceniono na 4 z 5

I was a bit sceptical after reading the reviews but it was too late and I’d already placed my order so was hoping for the best. But all was fine. I received my supplements within 2 weeks of ordering... Zobacz więcej

Oceniono na 5 z 5

I ordered some workout aids which are difficult to get in the UK. They delivered exactly what I ordereded, unlike some other companies who just sold me caffiene pills. Astronutrition are a god send !

Informacje dotyczące firmy

  1. Fitness i dietetyka

Napisane przez firmę

Buy weight loss, colon cleanse and other performance supplements at AstroNutrition.com


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

62 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(62)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Colour Copy of Credit Card????

Recently placed an order, had the money taken out of my account, THEN asked to provide "A color copy of the front and back of your credit card... and a document or identification, verifying you’re billing / Shipping address"?
None of this was mentioned when I placed my order. Yet the money is now wired across... I have now asked for my order to be processed or a refund. Will update if these are fulfilled. Otherwise AVOID

15 września 2015
Opinia niezależna
Logo Astro Nutrition

Odpowiedź od Astro Nutrition

Hello Germain,

Thank you for your review.

Sorry to hear that you are not happy with the system we have in place to protect customers and ourselves from fraudulent orders.

For security reasons, we are unable to divulge the specific reason(s) for why your order was flagged.
Being an on-line retailer, we are unable to screen potential customers until a successful order has been processed.
We follow stringent security protocols so to minimize fraudulent orders, on occasion, we require further information from customers in order to process their transaction. We only as our customers to supply a recent bill that shows the billing / shipping address. We then only need to see the last 4 digits of your long card number.

We advise customers to cover the rest of the number with a strip of paper to protect their information. Alternatively customers are able to pay via either paypal or bank transfer if they do not feel comfortable supplying the required information.

We hope you understand our reasoning and we sincerely apologize for any inconvenience caused.

As requested in your e-mail, your order has been cancelled & refunded in full.

Oceniono na 1 z 5

Avoid

I like other customers was told I had to submit a photo of my credit card along with billing details from my visa provider. At first I thought that it was a scam but after checking reviews I saw that unfortunately they are a 'legitimate' online retailer. I too contacted my visa provider and told me under no circumstances to give them these sensitive details. The only positive was that they refunded me. This is not normal conduct for businesses to do this and have never encountered this kind of 'anti- fraud' procedure anywhere. DO NOT SHOP HERE.

8 września 2015
Opinia niezależna
Logo Astro Nutrition

Odpowiedź od Astro Nutrition

Hello Lezar,

Thank you for your review.

For security reasons, we are unable to divulge the specific reason(s) for why your order was flagged.
Being an online retailer, we are unable to screen potential customers until a successful order has been processed.
We follow stringent security protocols so to minimize fraudulent orders;
on occasion, we require further information from customers in order to process their transaction.

We only as our customers to supply a recent bill that shows the billing / shipping address. We then only need to see the last 4 digits of your long card number. we advise customers to cover the rest of the number with a strip of paper to protect their information.

Alternatively customers are able to pay via either paypal or bank transfer if they do not feel comfortable supplying the required information.

We hope you understand our reasoning and we sincerely apologize for any inconvenience caused.

Oceniono na 5 z 5

Excellent customer service

Order went smoothly, excellent customer service -
Many thanks Amy!
Prompt, professional, very helpful.
Will definitely do business with this company in the future.

18 lipca 2015
Opinia niezależna
Oceniono na 5 z 5

Great service.

While prices are a bit high due to the Canadian / US dollar exchange, the order went smoothly and arrived promptly. Customer service was excellent.

17 lipca 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

I ordered two items from astronutrition, one arrived sooner and I was getting worried about the second one. They were very prompt and helpful in reassuring me the second one shall arrive soon ... it did arrive next day.
Products are great, price was good.
I will be ordering from them soon!
Thank you

13 czerwca 2015
Opinia niezależna
Oceniono na 5 z 5

Great prices and fantastic service.

I found the product I was looking for on this site for the best price anywhere. They posted it right away and it got to me quick. Their correspondence manner is very friendly when I emailed them to thank then for their service, and they even gave me a discount code for my next order. I cannot fault Astro Nutrition at all.

12 czerwca 2015
Opinia niezależna
Oceniono na 1 z 5

Request to send copy of the Credit Card!

After I paid by Visa for my order (transaction was posted so no problems), I received numerous emails with the request to send copy of my Credit Card. I placed a call to my Visa provider (RBC) and they DID NOT advise me to do as requested. I forwarded them copy of my old Visa bill with my name, CC number (last 4 digits) and address on it. They still are not happy. Now I have to ask my Visa provider to reverse transaction. This company is obviously either not legit or practicing extremely weird business...

1 czerwca 2015
Opinia niezależna
Logo Astro Nutrition

Odpowiedź od Astro Nutrition

Thank you for your review. Being an online retailer, we are unable to screen potential customers until a successful order has been processed. We follow stringent security protocols so to minimize fraudulent orders; on occasion, we require further information from customers in order to process their transaction.

We hope you understand our reasoning and we sincerely apologize for the inconvenience.

Oceniono na 1 z 5

Very Disappointed at Incompetance or worse?

My ordered was made on 14 Feb 2015, I got an email to say it was shipped on the 16th Feb 2015. I have waited patiently and yesterday 16 Mar 2015 I used the chat facility to ask where my order was. They promised I would get an email which reads:
Hello,

Thank you for the e-mail.

I'm happy to hear you received your order. Enjoy!

If you have a minute, and would like to leave us feedback, please feel free to visit the following page: .............trustpilot etc
Please enter code astro50 to save 5% off your entire purchase.

Please email us back if you require any further assistance

So I am following the request and leaving feedback! and contacting astro for further assistance - I will let you know how I get on.........

TWO DAYS LATER:- I have sent them 2 emails now and been ignored. Seems like they are to be avoided at all costs, sadly.

17 marca 2015
Opinia niezależna
Logo Astro Nutrition

Odpowiedź od Astro Nutrition

Hello, Thank you for your review on Trustpilot.

I am sorry that you did not hear back from us. Is it possible our emails are ending up in your junk folder?

Did you end up receiving your order in the end? If you would like to provide us with your order number we can certainly look into this for you.

We sincerely apologize for any delays.

Please let us know.

Oceniono na 5 z 5

Azienda seria

Ho avuto problemi di una spedizione non per causa dell'azienda ,
contattando astronutrition ho trovato serietà e gentilezza e risolto il
problema. Consiglio la stessa sia per la disponibiltà che ha verso i clienti sia per i prodotti!

17 marca 2015
Opinia niezależna
Oceniono na 1 z 5

Scam or Lack of Interest

Beware I ordered medication from this Company and Three emails not answered and two telephone calls with no response leads me to think this is a scam or I am dealing with a Company who has no interest in Customer Service.
Purchased medication and paid £35.00 (US$50) for prompt delivery and not even a thank you for the order.
Beware
Stuart King

23 grudnia 2014
Opinia niezależna
Logo Astro Nutrition

Odpowiedź od Astro Nutrition

Hi Stuart, thank you for your review on Trustpilot and for your order with us.

We are sorry to hear that you did not receive our emails. Is there a chance they could have ended up in your junk folder? As we did reply to them. We hope that you received your order in the estimated time frame that we gave you. Should you have any future questions or concerns, please feel free to email us at anytime.

We apologize for any inconvenience.

Oceniono na 5 z 5

VERY VERY GOOD CUSTOMER SERVICE REPRESENTATIVE

I placed an order récement and the product arrived in poor condition. It was not the fault of Astro nearby.

So I sent an email to customer service to see if the product meets and consumable. I had a quick response.

We have been in contact from the beginning to the end of my claim and to my surprise, I received an email confirming that I would receive a replacement product.

So I received the new product in record and in line with what I wanted time.

So it is with a big YES I recommend ASTRO NUTRITION.

Fast shipping and excellent customer service.

6 października 2014
Opinia niezależna
Oceniono na 5 z 5

Extremely speedy delivery, and excellent customer service

I needed to reorder the Drs best C3 Curcumin 1000 mg which I take (8 pills a day) to keep my incurable myeloma cancer in check. I have been taking it for 3 years now and since then my cancer cells have slowly gone done and I haven't needed any chemo. It seems that many others are now ordering it as well, and when I was running very low I order through Astro Nutrition but unfortunately after having ordered it I was told that they are out of stock and would not be available until in a week's time. Although I had ordered with Speedy delivery, the quickest from Canada to London (England) would be 3-5 days I was told. That was a real problem as by that time I would have run out for at least a week. So I emailed Amy at Customer Service to let her know this. To my surprise a couple of days later she emailed me saying that they were dispatched. This was on a Friday and the next Monday the delivery arrived. It was great because I still had 2 days left from the old supply but it couldn't have arrived much later. So thank you to Astro Nutrition for contacting the right people to get this send to me on time, and particularly to Amy.
Dieneke Ferguson, London, February 2014

27 lutego 2014
Opinia niezależna
Oceniono na 1 z 5

No delivery, no refund month since the order

Ordered 2 products on 27th January 2014. Received one of them a week or so later - confused (thought that it would be delivered in the same package). Contacted astro nutrition - was told that sometimes they send the same order in 2 separate packages. waited for two weeks - still no delivery. Contacted astro again and asked for a refund. They replied saying that they CANNOT TRACK their orders and therefore they have to wait for a MONTH to see if package was lost and then will send me another package (=no refund)!
Overall very bad experience, would never order again, just hoping to get my money back!

23 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

Fast shipping, excellent service!

I received my order in about 19 days which is very normal from US to Greece, i was needed some informations a couple of times and i send some emails which they really helped me a lot with a very quick response!! I will buy again and again and i would recommend this website for the great products and service that they have!

14 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

Professional

I've bought on ASTRONUTRITION my experience was awsome. i recived my order in time and the quality of the product was perfect. I'll suggest to everybody.

6 lutego 2014
Opinia niezależna

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