These were my first ever pairs of prescription glasses as I've only just been diagnosed with short-sightedness. My friend recommend Arlo Wolf as it would save me money instead of paying for overpriced... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The try at home was fast, but to send me a reading glasses it has been very slow... it has been 3 weeks (ordered 13th Sep, now 4th Oct) and I still didn't receive them. If there was a backlog, or if l... Zobacz więcej
Reakcja na opinię
Good range of styles, great that you can try on prior to ordering. The online ordering process could be clearer and I would advise calling if your prescription is anything other than normal. Mine w... Zobacz więcej
Reakcja na opinię
Purchased a few pairs of prescription glasses from Arlo Wolf. Quality for the price is excellent. What makes me want to go back is the excellent customer service. Matt is always great and responds... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Our vision is clear: stylish and affordable eyewear direct to you. Try Before You Buy - Multi-Purchase Offers - You Buy, We Donate
Dane kontaktowe
Stanley Road 38, M16 8HS, Manchester, Zjednoczone Królestwo
- 01619157161
- info@arlowolf.com
- www.arlowolf.com
4,0
Dobra
403 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I absolutely love my new frames!
I absolutely love my new frames! Great quality glasses. Wonderful customer service. Thank you
31 marca 2021
Odpowiedź od Arlo Wolf Eyewear
Great to hear - thank you for your order and for your review!
Great choice of stylish frames and good…
Great choice of stylish frames and good quality....the try before you buy is a great service. I would definitely recommend this company
27 marca 2021
Odpowiedź od Arlo Wolf Eyewear
Thank you for the review.
A* glasses
Arlo wolf are brilliant! Fabulous glasses and so easy to order! Highly recommend!
26 marca 2021
Odpowiedź od Arlo Wolf Eyewear
Thanks Martha - we appreciate you taking the time to leave a review for us.
Great service
Great service, absolutely love my new glasses and the fact that I could try 4 styles on for free beforehand!
24 marca 2021
Odpowiedź od Arlo Wolf Eyewear
Thanks Susan!
Odpowiedź od Arlo Wolf Eyewear
You're welcome! Thanks for the review!
Great process
Great process - try before you buy. Chose 4 pairs of glasses to try and selected one pair to buy. Submitted my prescription and got my varifocals within days! Quicker and much more cost effective then buying from a high street retailer
17 marca 2021
Odpowiedź od Arlo Wolf Eyewear
Thanks Janet - that's great to hear.
Ordered a home try on kit which was…
Ordered a home try on kit which was quick and easy. Managed to find myself some lovely glasses which I ordered and received very quickly. Love my glasses, thank you very much!
16 marca 2021
Odpowiedź od Arlo Wolf Eyewear
You're welcome! We appreciate you taking the time to leave a review for us!
Odpowiedź od Arlo Wolf Eyewear
Thank you Catherine!
Great customer service start to finish
Great customer service! Reached out on Instagram and had great help. Absolutely LOVE the try before you buy option and loving my 2 new pairs of glasses! Great selection too...will definitely be back/recommending to family and friends!
13 marca 2021
Odpowiedź od Arlo Wolf Eyewear
Thanks for the review Chloe!
If you need a reason to purchase, then this is your reason
The glasses look and feel so much more expensive than they are!
I was a little sceptical of them fitting properly with them not being brought in store but they are perfect!
I will defiantly be ordering another pair very soon!
9 marca 2021
Odpowiedź od Arlo Wolf Eyewear
Hi Chelsea. Thanks so much for taking the time to leave a review!
Odpowiedź od Arlo Wolf Eyewear
Thanks so much!
The service was amazing
The service was amazing! You get to test the frames first to see if it is a good fit! Then you can place the order. The process from order to delivery was fast and amazing! Will definitely buy it again!
4 marca 2021
Odpowiedź od Arlo Wolf Eyewear
Thank you Manpreet - appreciate your feedback.
Would recommend
Good communication and really easy to order. Good quality frames and lenses, I’m very happy.
3 marca 2021
Odpowiedź od Arlo Wolf Eyewear
Thanks very much for your review!
Poor service and misleading sample frames
The glasses provided in my final order were sized differently to the sample frames I tried.
I was also up-sold thinner frames via email, which I agreed to, only to find out once received that this extra £50 was non-refundable.
Terrible customer service for what appeared to be a well-reviewed company.
1 marca 2021
Odpowiedź od Arlo Wolf Eyewear
Hi Josh. Thanks for your review. Whilst the frames are the same size wise, they may need adjusting to your particular needs. We did offer to send you a guide on how to do this.
The £50 lens upgrade is refundable. We did mention that the next day delivery postage you paid for was non-refundable. Once we were made aware of the issue by yourself, we sent you a pre-paid label to return the glasses at our expense and agreed to provide a full refund.
I'm sorry that you were not satisfied with the finished product, and I hope you can see that we have done everything possible to make the returns process easy for you.
Tried on 4 pairs of glasses
Tried on 4 pairs of glasses. 2 were warped and sat funny on my face and another pair didn’t really look like the pair pictured on the site so I’ve decided not to go forward with that order.
Shipping was fine though 🤷🏻♂️
26 lutego 2021
Odpowiedź od Arlo Wolf Eyewear
Hi Michael. Thanks for your review. Could you please provide an order number so we can look into this for you?
Quality product at good pricing
Quality product at good pricing , I done the Try before you Buy service and that was an ease too.
24 lutego 2021
Odpowiedź od Arlo Wolf Eyewear
Thanks for your feedback Terry.
Great quick service and amazing quality…
Great quick service and amazing quality for the price
23 lutego 2021
Odpowiedź od Arlo Wolf Eyewear
Thanks Simone!
I bought two pairs both arrived and…
I bought two pairs both arrived and looked amazing, also look great on. Percription is perfect and the price was a steal! 5 stars 🌟
23 lutego 2021
Odpowiedź od Arlo Wolf Eyewear
Thank you so much Kali!
Great service
Fast efficient service, excellent buy before you try and ordering process. Great frames at an awesome price. Definitely recommend.
21 lutego 2021
Odpowiedź od Arlo Wolf Eyewear
Thanks Adam - your feedback is much appreciated.
The whole process is flawless
The whole process is flawless, with the try before you buy especially, I wore the glasses for a couple of days to make sure I loved them. With a strong prescription I was worried about thinning the glass down but it has been done perfectly, the glass is thin and the glasses feel really lightweight. 100% recommend.
21 lutego 2021
Odpowiedź od Arlo Wolf Eyewear
Great to hear. Thank you Charlotte!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.