Aqualux Products Ltd Recenzje 

224
Wynik TrustScore: 3 na 5

3,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Worst experience in my 56-year old life, considering buying stuff. Scam buisiness through and through. DO NOT BUY ANYTHING FROM TIS COMPANY. EVER. If you consider doing so, based on their fake... Zobacz więcej

Oceniono na 1 z 5

Ordered replacement seal pack ssp048 on 02/09/2024. Website says orders delivered within 4 days.No delivery. Phoned, no answer so I left my contact details as requested for a call back. This hasn't ha... Zobacz więcej

Oceniono na 5 z 5

After 2 other companies let us down re a delivery Aqualux came to the rescue.. unfortunately we ordered the wrong height and Shawni came to the rescue on what was a very stressful situation. The cust... Zobacz więcej

Oceniono na 1 z 5

Awful they had my money for over a week would not authorise the courier to deliver shower doors. Bought 29/7 said 1-2 days delivery, still nothing and no refund 7/8. Would not tell me why and I am out... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent

Napisane przez firmę

A UK based business with over 35 years of experience specialised innovations and creative vision within the Bathrooms industry. We pride ourselves on supplying the best quality products to both DIY and trade customers including private developers and local authority projects.


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

224 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,0

Wszystkie recenzje

(224)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent Customer Service

I was after new shower door seals. The team responded very promptly with all the information needed and a link to the relevant spare parts which I could purchase from their online store. Excellent service

13 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Great customer service.

I don't usually leave reviews. But I live alone and had a question about my new shower cubicle.. I was told by the shop to contact Aqualux directly and was a little nervous being a woman in a DIY situation as I've been treated like I'm stupid in the past by people(men in all cases of I'm honest) .. I got through to a man called Richard...BUT he was absolutely fantastic.. he took the time to understand my issue and put me in touch with the relevant person and I got the whole thing cleared up perfectly... A really uplifting experience.. So thank you Richard and team.. Great service

10 maja 2022
Opinia niezależna
Oceniono na 5 z 5

I received a damaged shower enclosure…

I received a damaged shower enclosure door and after sending some photos of the damaged door to Aqualux I received a phone call from them literally within 5 minutes of sending them the email,Richard Hunt then organised a replacement door to be sent to my address straight away,excellent service and I would highly recommend them,
Steven Hornblow

10 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Thanks Richard..5 stars

Bought an Aqualux Edge8 from screwfix .. build quality was great for the price and the 40mm adjustment to allow for wonky walls was a life saver.. I thought there was a part missing so was advised to contacted Aqualux direct... and spoke to Richard who was really professional. Helpful and had a great sense of humor... and In fact nothing was missing .. it was my mistake.. so refreshing to have PROPER 5 star customer service..

10 maja 2022
Opinia niezależna
Oceniono na 4 z 5

Aqualux Pivot door 760x 1900mm

Aqualux Pivot door 760x 1900mm
Apart from needing 2 people to fit it all went well although the instructions could be better, perhaps a video would help.
Only real downside is the inside square door handle. The edges are sharp & can hurt if you bend down & catch your head. Suggest a different handle for safety reasons.

7 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service …

A shower enclosure I ordered arrived with a hinge cover missing from the pack so I contacted Aqualux Customer Services. Shawni replied to my e mail really quickly , checked the replacement part was correct and dispatched it within 24 hours of my notifying the problem. Cant fault that, excellent service

12 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Customer service the right way!

Richard was a star. Great advice and help today and sent me the installation instructions so I could determine whether the product would fit. If only other customer services were as helpful and knowledgeable, my world would be much easier!

12 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Brilliant assistance

Aqualux staff are above and beyond, tried to source replacement door seals but due to many variations was unsure.
A few questions and answers from Aqualux solved everything, parts now ordered via the link they sent me
🙂🙂🙂🙂🙂

8 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Services

I had to return an item due to cancellation of a project and albeit the request was a day or so outside of the 30 day return policy not only did Aqualux in light of the circumstances agree to accept the return of the product in particular Saskia in their customer services was excellent in liaising, updating and arranging collection. So often companies are let down on their after sales but not here, wish all were as good as this, many thanks again Saskia

6 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Fantastic customer service

We bought a shower enclosure but unfortunately some of the spare parts weren’t in the box. I spoke to Saskia at Aqualux who gave really great customer service - I was particularly worried as we had tight deadlines before family were due to arrive and needed to use the shower. Saskia went above and beyond to help us - and we got the parts really quickly. In a moment of potential stress she was great! Thanks again!!

5 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

I received an aqualux shower enclosure…

I received an aqualux shower enclosure unfortunately a panel was damaged. I contacted aqualux and the problem was solved quickly, professionally and efficiently by Saskia. I can totally say my experience with this company has been 5 star throughout. I would highly recommend them.

5 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Shower door

Purchased an Aqualux 8mm pivoting shower screen. excellent service had a slight problem with a broken seal which they replaced free of charge and no quibble, Highly recommend

1 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Very prompt and polite service

I was uncertain if part of my delivery was the correct fit for my shower. I made a quick call to Aqualux who promptly responded. Shawni, after making a few checks assured me, correctly, that I had received the right part. Shawni and the team are always a delight to deal with.

30 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent service from a company aiming to please

Could not be more pleased with the help I received from Richard Hunt in pursuit of folding bath shower screen. I did not want the standard chrome finish but a white frame to match the bath. He also sent me a drawing to check that the measurements would fit. That’s what you call service - Top guy doing a great job.

2 marca 2022
Opinia niezależna
Oceniono na 1 z 5

Take your money and run!

Owners of websites Ironmongery & More as well as Showers & More. This company are quick to take your money and fail to provide the products. Countless claims that items have been dispatch but nothing turns up. Customer service is non existent, basically just thieves.

1 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Great service from Richard at Aqualux

Great service from Richard at Aqualux. Emailed to enquire about a spare part for an old shower door. He replied really quickly and although the part was discontinued he gave me a link to a website that l could potentially buy the part which l did. Was very impressed, thanks Richard.

16 lutego 2022
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej