Amber Cars Recenzje 

Called for 2 taxis this evening. Told on their way. Waited outside, no taxi. Called amber card and whilst on the phone, my friend got a driver call back. I explained to the operator that this had happened but there was no car. He told us it was a minute away. Called back 20 mins later, spoke to same operator who told us he tracked the car and it had picked us up. It hadn’t! Hence why I’d called back! No mention of 2nd taxi, instead I was called a liar and told I’d missed the car. Asked how tat was possible when I was stood on the phone to him, waiting for the car when he said it had arrived? Only to be told my call was being recorded and I was a liar. ABSOLUTELY DISGRACEFUL COMPANY!!!!! Cannot treat customers with respect even when their drivers are lying about pic ups. Avoid!!!!!!

Terrible service. Was told taxi would be 15 mins and received a text to confirm this. Rang them after 20 mins to be told there wasn't a driver available and they didn't know when there would be one. They need to stop making bookings and promises they can't keep. Apologies mean nothing if they continue to let this happen.

booked a taxi with Amber to go to Leeds Bradford early morning. Got a quote, rang again to check the booking the day before automated service said it was booked for correct time. On the morning we rang again at the time we should have been picked up, automated service still saying we had a taxi booked for the correct day and correct time. Ten minutes later still hadn't turned up. Finally got through to a human and were told they should have told us they can't guarantee a car will turn up. After a heated conversation and on the brink of missing our flight he told us he didn't have a car in our area and couldn't say when it could arrive. We told him what we thought and put the phone down. Had to jump in our car and drive as fast as allowed to the airport. We had no booked parking so were in the long stay a long way from the terminal. We had to drag our cases in the freezing cold drizly rain as there wasn't a courtesy bus. We are in our seventies and my husband had a bad angina attack because of the stress, exertion and cold weather. It almost lead to us having to cancel and miss our holiday. Please do not under any circumstances use this company they should not be allowed to trade they are causing lots of problems for people. When we arrived home from our week away we were charged £109 for parking at the airport over double what we would have paid for a taxi.

If I could give zero then I would have done. Booked taxi via the app for a school drop off to arrive at a certain time, not unusual right to want to get to somewhere on time, but when I called to check the taxi was coming I was told they don’t guarantee cars will arrive. I said I’d had a confirmation of booking via the app and the person I spoke with, John, told me that’s what the app does it send an automatic confirmation, what, even if they can’t fulfil the booking? Apparently yes. You can book a taxi, provide your card details which get used for a pre authorisation payment, with no guarantee a taxi will turn up. Oh and apparently that’s my fault for thinking the taxi would turn up. John said the terms and conditions on the app state they may not turn up on time in rush hour. I checked the terms and conditions and they don’t say that at all but they do say they don’t accept any liability for cars that are late. Then again the terms and conditions also refer to online dispute resolution via the European platform. Appears Amber cars still think we are part of the EU. Having a set of terms and conditions that haven’t been updated since we left the EU almost 2.5 years ago really tells you all you need to know about this business. AVOID AT ALL COSTS. John hung up on me so I rang back and complained. Do I think I’ll get anywhere with that? Of course not because any business that employs call handlers who terminate calls doesn’t have the right people working for them. Another well-known firm (German for ‘above’) arrived in ten minutes. Funny how they can get their app to work and Amber can’t. Steer clear of this company if you need to be somewhere on time. The negative reviews appear to be true.

Rung from LBA . Automated service that doesn't ask your name or destination. Booked the taxi as it said it was a 3 min wait ( clearly a standard line having now read other reviews) : clearly a ruse as the taxi was nowhere near. Driver rang after 15 mins and wouldn't say how far away he was, rang the number back after a 20 min wait and got an automated service saying 9 mins further to wait. Rang again after 10 mins to be auto told 7 mins away. Waited another 15 mins and booked another taxi.
Other people at the airport had done the same and the drivers were having to ring booking numbers to see who had booked the cab....sadly not ours.
Never again

Let down YET AGAIN by Amber/Premier.

Due to Arrow not having cars available I was unfortunately forced to go back to the dreadful Amber.

5 or 6 times in the recent past they have either not turned up at all or arrived more than 15 minutes late. I had vowed never to use them again.

YET AGAIN at the time we were due to be picked up, no car arrived. I called them back to find out what was going on to find, as expected, no-one had even been allocated my booking. 😤

NEVER USE THIS DREADFUL COMPANY.

Arrow have proven, despite being more expensive, to be the only reliable taxi firm available now in Leeds. Uber is a bit hit and miss.

Had me waiting over an hour outside a supermarket and was told 4 times they would be 10 mins by a rude phone operator. £30 of frozen food now unusable thanks to their crap service. I advise yiu use Uber over Amber every time

Unreliable I don't recommend this company on three occasions precooked taxi .and three times let down
Taxi late fifteen minutes
Taxi late fifteen minutes
Taxi didn't turn up at all

BRING BACK WIMPY.....PLEASE PLEASE PLEASE!!!!

Absolutely terrible service. Do not use amber cars. They are totally unreliable

Not even a one star but couldnt put any less ,absolutely useless taxi service ,use at your peril ,waited 35 mins over my booking conformation and still no taxi ,apparently they was waiting for a free taxi so what was the point of taking the booking ,100 percent never use again ,bring back gee gee cars

Appalling. Text stating that a 9.45pm cab was confirmed for my very fragile 92 year old Dad and 85 year old Mum. 10.45pm still no cab and ‘no cabs in the area sorry, can’t say if there will be one tonight’. Quite happy to abandon the extremely elderly, vulnerable and fragile customers despite printed booking confirmation. Morally and ethically corrupt. Thank God for the restaurant owner who ended up giving them a lift home - an angel - without him they would have been totally stranded. Please share widely.

The company has really gone downhill, and fast.
I needed to catch a train to a London so went on the App 1hr 20mins before my train was due, I live 3 miles from the city centre, and I was advised that there was a 40 mins wait for a taxi, although it seemed a very long time to wait I appreciated the honesty as nothing worse than saying a taxi is 5 mins away when indeed it is 40 mins, so I thought I would risk as that would still give me more than enough time.
The 40 mins came and went with a driver still to be allocated, 55 mins came and went with still no driver allocated, in the end I cancelled it and got an Uber which was there in less than 5 mins.
It seems like the prices have shot up and standards have gone through the floor.
This is not an isolated incident and to be honest every time I use them something always goes wrong.
There was a time when I needed a taxi at 0400 everyday and there would still be a 25 min wait even at 0400 on a Tuesday morning.
All the Amber taxis I seen to use has a driver that hates the company and are always slagging them off, saying it’s a rubbish company and they don’t listen, well they need to start listening to staff and customers soon otherwise they won’t be here much longer.
My advice is don’t rely on this company if you have an important appointment as they simply cannot be trusted.

Amber used to have lots of great drivers but they all seemed to have left now and what remains, all though not all are like this, are a group of disinterested drivers who like to spend the whole journey on their phone chatting away and treat passengers like an inconvenience.
I think Amber are trying to catch up with Uber but in doing so are driving more people to them, which is a shame as Amber used to be so reliable and an pleasure to use as I got to know most of the drivers, but I’m afraid it’s Uber all the way now as I simply can’t trust Amber to get me places reliably anymore.

I pre booked my taxi for 4.45am. Still waiting at 4.51am so I called them. The lady that answered was abrupt and said it was on its way. I was booked on a 6.30am flight….which I just made.
NEVER USE THIS COMPANY. UTTERLY USELESS

Am not happy about Ambers App. I called a taxi which came on @7:45pm i was charged by the app £7.30 the actual fare was £6.. on the return at 10pm the same night the app charged me again £10.30 the actual fare was £8.50. This is not a good start Amber. Its a complete rip off and shambles. When i asked the driver he said he doesn’t know how the app works, as he has no knowledge of it. Prior to all this, when calling by phone it used to give you options to speak to an operator, i wasn’t given that option, even after calling the amber number numerous times, only to be told by a animated computer to download the app. A total cop out.
BE WARNED GUYS!! Check yourselves before you wreck yourselves.

Disgrace! I told the driver to go a certain way, (so i knew the route) He told me No! ans he was going another way. I asked him again he said no and then totally ignored me when i repeated myself. This is more for safety reasons. The fare also cost me nearly £3 more. He went through Morley then Wortley then Armely to get to the city centre? Do not go with this company they're a joke! Sometimes you're waiting over an hour for a car and that's even when you've pre-booked it. I also had another incident with another driver where he locked me in the taxi and wouldn't let me out till i had paid but explained the money was inside the house. PLEASE DON'T GO WITH THIS COMPANY THEY AREN'T SAFE.

Absolute p!ss takers!! Pre booked a taxi for 11.30 pm last night, rang them at 12 to be told a driver had not even been allocated yet?!! A driver called back 5 minutes later to tell us he would be arriving in 15-20 mins. Half an hour later chased this up to be told this was not the case and a driver was still waiting to be allocated!! An hour and 45 minutes later the taxi turns up and picks up 3 women whilst we are making our way out with the pram. Called them and the driver put the phone down on us! Not good when you have a baby with you! Why take a booking for a certain time if you have absolutely no means of even sending one and not even having the decency to let you know. You should be ashamed of yourselves, I am absolutely shocked that a company like this is still running and allowed to treat customers in this way, especially a baby on a night like lastnight. Avoid at all costs. Uber came to the rescue and are now our go to taxi firm

Pre booked a taxi for Rudding Hall Harrogate as we were at a wedding with our 2yr old daughter. AMBER were 105min late and took a different fare as we were coming out with a pram. I called the office repeatedly and got fobbed off every time with stupid excuses. They only get 1star as I can’t give any less. AVOIDE AT ALL COSTS.
I got an Uber in the end, paid upfront and they were there within 20min

Booked a taxi using my card and it said they would pre charge my card an estimated fare of almost 7 quid, never seen this on the app before and would have cancelled right away if i wasnt in a rush. Actual fare was only just over a fiver! My bank statement shows the full estimate has been taken, not my actual fare. What a scam!!!

Worst taxi company going! Got in his car was having a convo with my partner and he told us to shut up and called me a white b*tch not only was he rude but he was racist!!!! Avoid like the plague