Can't get a refund
I purchased the Hawaiian Moon Aloe Vera Skin Cream $120.00 Family Pack (4 Large Jars and 2 Travel Jars) from Nathan Johnson at the Johnson County (Kansas) Home and Remodeling Show October 27, 2023. I have no contact information for him.
I used it every day for three weeks, and was very disappointed with the product.
It drew my skin tight. Wasn’t at all moisturizing. It’s believed to be great for a whole list of wonderful things. Don’t believe it. It isn’t true.
It’s supposed to have a 100% Money Back Guarantee. I was given an info card at the time of purchase. No phone numbers. I looked it up online.
I called (888) 256-3276 and spoke with Jessica on November 16, 2023.
She told me to mail everything to P.O. Box 431, Hillsboro, OR 97123.
I followed all the instructions. I sent a letter and a copy of my receipt with the Returned 2 Unopened Large jars and 2 Unopened Travel Jars for a full refund. My refund should be $60.00.
I spent $12.90 for postage. Tracked the package until it arrived at P.O. Box 431, Hillsboro, OR 97123 on November 21, 2023. My letter enclosed in the shipping box stated my mailing address, phone number, and e-mail address.
I’ve left a voicemail message on (888) 256-3276 – No Reply.
I’ve messaged via Facebook messenger. No response.
As of today, January 2, 2024, I have received no refund or response.
17 listopada 2023
Opinia niezależna