All About Underlay Recenzje 

309
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We were looking to replace our old flooring and our builder recommended that we look at All about underlay. They had exactly what we were after, payment was easy and the delivery was so prompt it eve... Zobacz więcej

Oceniono na 2 z 5

Despite what the website states, door to door delivery, the driver refused to honor the undertaking. He even had to be persuaded to leave the heavy delivery on the drive and not the kerb. Issue raised... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered late one evening confimed followed via email then next day. Initial confirmation email quoted that they would send email once dispatched which I did not receive, however courier did phone tw... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Really good, comprehensive website which helps if you don't know what you're doing! Prices are very competitive and worked out much cheaper than a well known carpet shop that I tried. Deliver... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Projektant wnętrz

Informacje przekazane przez różne źródła zewnętrzne

We are part of the All About Everything group. We aim to offer a broad range of products which make living easier, more fun or more pleasant. The range is increasing all the time, and either already includes or will include clothing, soft furnishings, flooring, kitchen accessories, gardening products, and disability products to help when things become a little harder to do. We are proud to be British, and whenever we can we source our products from the UK. We try to always tell you which products are British so that you can be proud too. We don't stock 'cheap and nasty'. Our philosophy is to start with good products, and to offer choice with even better products. We want you to be utterly delighted with everything you buy from us and to receive the best possible balance of quality and value, so if you ever visited our offices you would find us muttering 'good, better, best' as we walk along the corridors. The bottom line for us is this. We want you to shop with us again and again, and to tell all of your friends how good we are. We will only do that by providing the right products at the right price backed up with an easy to use shopping experience and exceptional service. Check out our other websites (and we're adding more all the time): www.AllAboutContemporaryArt.co.uk


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

309 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(309)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 5 z 5

THANK YOU THANK YOU

the underlay was delivered within 3 days to the north of scotalnd and NO readiculous transport costs as most of the other sites do!!! I definitely would recommend this site.

8 grudnia 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Thank you for your review.

Oceniono na 5 z 5

Excellent service, fast delivery, would recommend

We ordered a roll of underlay at 11pm on the Tuesday and it was delivered on Thursday. Excellent delivery time!
The price of the underlay was much cheaper than any other supplier that we looked at and the fact that we have ordered a 15m2 roll means that we should have plenty left to use in the next room that we will be decorating in the New Year.
We haven't laid the underlay yet, so I can't comment on the quality of the product here, but the service, speed and price of AAU were great.
I would definitely recommend them.

7 grudnia 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Thank you for your review.

Oceniono na 5 z 5

Understand and commit to providing an excellent service.

I was amazed and pleased by the level of service I recently received by 'All About Underlay' we are currently working to a tight schedule. One of our rolls of underlay was inadvertently shipped to Exeter - fault of the courier. David was able to track the item and advise when it would be delivered, he followed the issue through from start to finish, and kept me informed at all times. Problems do occur, how you deal with them is remembered - I can definitely recommend them as a pro-active, friendly and professional company - thank you and well done.

3 grudnia 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Thank you for your review.

Oceniono na 2 z 5

Ordered on 24th November and still waiting on 3rd December !

In my case this my underlay order has taken much longer to arrive than it should have. Most deliveries these days take 2/3 days max. I wouldn't mind if it was free delivery but I'm paying for it.
I need to order some more underlay for phase 2 of our works but after this performance unlikely that I will get it from this company. Not very impressed.

3 grudnia 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Apologies for the service you received. The order which was placed on Friday was processed and should have been with you within 3 working days (Wednesday 28th). This is not normal and we have investigated with the couriers we use who have said it was due to their increased amount of pre-Christmas deliveries. This doesn't excuse it and action is being taken.

Oceniono na 2 z 5

Messed up delivery & damaged underlay

I ordered 4 rolls of tredaire red underlay for next day delivery. Unfortunately having waited in all morning it didn't arrive. Delivery was rearranged for Saturday but when I opened up the underlay two of the rolls were very wet.

They did offer to replace the two damaged rolls but I wasn't able to wait around for another day for delivery so have dried out the underlay and hopefully it will be OK!

Maybe I just was unlucky but I wouldn't use them again..

28 listopada 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Apologies for the service you received. This is not normal and we have investigated with the couriers we use who have said it was due to their increased amount of pre-Christmas deliveries. This doesn't excuse it and action is being taken.

Oceniono na 5 z 5

Quick reliable service

Items arrived quickly exactly as ordered.

13 listopada 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Thank you for your review.

Oceniono na 4 z 5

Good range, knowledgable people but only buy if you are sure...

I was happy with my purchase of sonic gold underlay for a wooden floor and it arrived when predicted. But then ... disaster as the instructions for my solid oak tongue and groove flooring said that solid (rather than engineered) wood floors should never be floated. I rang AllaboutUnderlay and the owner was very helpful - he even contacted the technical team within Duralay on my behalf to query pros and cons for me. So far so good but I decided to follow the installation instructions and secret nail the floor instead so I contacted AllaboutUnderlay again to arrange for a return. Unfortunately the price for shipping, due primarily to the item's weight, that they (and everyone else I contacted) quoted was so high that I would only have got around 30-40% of my money back. My fault for not studying the instructions in the first place and AllaboutUnderlay were very pleasant throughout but if there's a chance you might want to return the stuff, my advice would be to make alternative arrangements.

12 listopada 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Thanks for the feedback. We are very sorry that you have ended up unable to return the underlay. We will always do everything we can to help customers return unwanted underlay, and have even accepted underlay back months after it was first bought.

Underlay is big and heavy, though, which makes transporting it expensive. We try to keep our prices as low as possible with no hidden costs or extras, so we don't build in an allowance in case a customer wants to return any rolls.

We do agree, it is always worth making sure you have chosen the correct underlay before you buy it. You can also be sure that whatever you do buy will be priced much much less than a shop would charge.

Oceniono na 5 z 5

Great

The underlay looks great, really makes my flat look like an expensive NY apartment. Happy with the Quality and was easy to fit!

12 listopada 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Thank you for your review.

Oceniono na 5 z 5

Excellent product, helpful delivery driver and overall good service

Best price for the product, which is exactly as ordered.

After placing the order I received the now customary confirmation email one does. 4 days later I received a missed delivery notice through the door, which I did not get chance to organize a re-delivery do to extremely busy scheduling in my life with a new house purchased. However it would appear that the delivery driver was kind enough after failing to make delivery to my house to leave the item with a neighbor 5 doors down in my mews. this removed a lot of complications from my life and made the experience all the better.

The reason I believe the delivery took 4 days is due to the company moving to new premises and this caused some delay in the logistics, which they kindly kept me informed of via email.

12 listopada 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Thank you for your review.

Oceniono na 4 z 5

Got what I wanted

Only one problem - they did not send an email to advise despatch so it arrived unexpectedly albeit it was the next working day anyhow.

11 listopada 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Thank you for your review. Your comments have been noted and our new website, due to launch by the end of the year, will include this functionality.

Oceniono na 5 z 5

A very high quality underlay, chosen after soughting your advice.

I found your website during a general search, I found your website very informative, giving advice on the type, performance and insulation properties for example. I emailed you then to ask your advice on which I should go for and you replied promptly. As a result I placed my order and confirmation on the quality came from my fitters discussing amongst themselves, I then knew that I had made the right choice.

As you advise on your website, it is more important to select a good underlay, if you want to prolong the life of a carpet.

I received a courtesy phone call the following day of placing my order, just to let me know about your warehouse move, apologising that it would arrive on the Tuesday instead of the Friday, which I was fine about, because of your phone call, keeping me informed.

I will not hesitate to recommend you to my friends and family.

10 listopada 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Thank you for your recommendation.

Oceniono na 5 z 5

very impressed

The whole process was very easy and efficient . e-mails from the company made it a more personal shopping experience, it really gave you a feeling that they cared about the customer. Have already recommended.

9 listopada 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Thank you for your review.

Oceniono na 5 z 5

Very speedy service.

This was very good service my underlay was delivered exactly 25 hours after hitting the place order key.

1 listopada 2012
Opinia niezależna
Logo All About Underlay

Odpowiedź od All About Underlay

Thank you for your review.

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