Excellent customer service. I made a mistake with the delivery address I submitted. The customer service team picked this up, researched and rectified the address and let me know they had done so, all... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The dolly is good and is holding our large parasol well. Unfortunately it arrived with a few chips around the edges. It was covered in cardboard and left in our unused store before we opened it try in... Zobacz więcej
Reakcja na opinię
We ordered a set of 4 office chairs to see if they were a suitable replacement for similar at our village hall. The chairs seem to be very comfortable and sturdy and stack well with our existing chair... Zobacz więcej
Reakcja na opinię
We recently purchased waste management bins from AJ Products. The first set of bins we received were not quite suitable for our needs, but the customer service was excellent. They made the return proc... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Wyposażenie przemysłowe
- Sklep z meblami do barów i restauracji
- Supermarket przemysłowy
- Meble biurowe
- Magazyn
O AJ Products UK
Napisane przez firmę
Office & Conference Warehouse & Workshop Changing room Canteen furniture
- Minimum 7 year warranty on all products
- Sustainable sourcing & manufacture
- Free delivery on orders over £1000 (ex VAT)
- Bespoke advice and free space planning service
- 3D renders to help you visualise how your new space will look
- Installation options available
At AJ Products (UK) Ltd, we’re a B2B multi-channel supplier of workplace furniture, equipment and ergonomic solutions for the entire working environment – from the office to the canteen, as well as workshops, warehouses, schools and public spaces. With a focus on innovation, efficiency and ergonomics, you will find workplace furniture and equipment that simplifies your day-to-day work life AND improves your wellbeing. We call it HAPPINESS AT WORK.
Our range includes over 15,000 products – a mix of our own Scandinavian-designed solutions and trusted brands. From day one, we’ve always put our customers’ needs first – from product development to reliable deliveries, responsive support and great service. We’re here to make sure every organisation can create the right workplace: one that is fully tailored to the needs of your business to make your work more efficient, support employee wellbeing and represent your company culture.
We’re part of the AJ Group, which includes 26 companies across 20 European countries. Established in Sweden in 1975, the AJ Group has been successfully helping businesses for 50 years and improves more than half a million workplaces around Europe each year. Our UK office opened in 1999 and is based in Farnborough, Hampshire. Alongside our sales companies, the AJ Group also owns three factories: our site in Poland manufactures wooden furniture, the Slovakia factory produces metal lockers and pallet racking, and our newest facility in Lithuania focuses on textile products and acoustic solutions.
What can AJ do for your business?
Napisane przez firmę
- We are experts at improving workplaces
- AJ Products designs workspaces where people can perform at their best. With a focus on innovation, efficiency and ergonomics, we create smart solutions for the modern workplace. Our furniture, equipment and interior solutions are designed to make going to work more fun, whether you need a ready-to-go product sent out to you or a customised project solution tailored to your space. We offer over 15,000 products for offices, warehouses, industrial facilities, schools and more, all of which are easily accessible via our website or by calling our friendly sales team.
7-Year Guarantee
Get a minimum 7-year guarantee on every product
At AJ Products, our entire product range is automatically covered by a minimum seven-year guarantee. We want you to be confident that your goods will last your business for many years to come. Plus, ensuing our products have a long lifecycle also helps us reduce our carbon footprint!
Dane kontaktowe
Units 19 & 20 Nimbus, Hercules Way, GU14 6UU, Farnborough, Zjednoczone Królestwo
- 01252 359760
- info@ajproducts.co.uk
- www.ajproducts.co.uk
4,5
Doskonała
246 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The item supplied was faulty (Hawtrey…
The item supplied was faulty (Hawtrey Key Cabinet) and the communication from AJ Products was pretty much non existent unless we chased.
Item is now being collected and a full refund to be received.
24 kwietnia 2026
Odpowiedź od AJ Products UK
Hi Paul,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about the trouble you’ve had with the lock on your key cabinet.
I can see that a member of our team has been in touch with you to try and get this sorted, but unfortunately we’ve been waiting on further information from our Product Support team, who have themselves been awaiting an update, which has contributed to the delay. I completely understand how frustrating this must have been for you, especially given how long it’s taken.
I’m very sorry that we haven’t been able to resolve this more quickly for you. I understand that a collection and full refund have now been arranged, and I really hope this helps to put things right.
Thank you so much for your patience while we worked through this, and again, I’m truly sorry for the inconvenience caused.
Kind regards
Sarah Hammond
Customer Care Manager
Odpowiedź od AJ Products UK
Thank you for your review. We appreciate your support and would be happy to assist you with our products again in the future.
The Company was very helpful with a…
The Company was very helpful with a prepurchase query and the process was very easy and straight forward.
30 kwietnia 2026
Odpowiedź od AJ Products UK
Thank you for taking the time to leave us a review. We truly appreciate your feedback. If you need any of our products in the future, we’ll be more than happy to help.
Great Product
10 kwietnia 2026
Odpowiedź od AJ Products UK
Thank you for sharing your experience! We're delighted to hear that you're pleased with your chair trolley and hope that we can help you again in the future.
Top quality product delivered on time
Top quality product delivered on time. Calls to customer service were answered quickly and efficiently and I was kept informed throughout about the progress of my order. Couldn't have been better so I would highly recommend this Company.
18 kwietnia 2026
Odpowiedź od AJ Products UK
Thank you for taking the time to leave us a review. We truly appreciate your feedback. If you need any of our products in the future, we’ll be more than happy to help.
Odpowiedź od AJ Products UK
Thank you so much for sharing your experience!
Easy transaction
Easy transaction. Good product.
A shame the courier took so long to deliver
10 kwietnia 2026
Odpowiedź od AJ Products UK
Thank you for taking the time to leave us a review, we really appreciate it.
I can see that your delivery took longer than expected, and I’m sorry for the inconvenience caused. I will be raising this with our transport company to investigate, as we aim to deliver within 7–10 working days and unfortunately this delivery did not meet that time-frame.
Traumatic delivery experience
I was unable to complete the order online so rang the office to place it. It became apparent during this conversation that I would have to pay for the whole order up front before they would accept it. Thats fine, I had orderd from them before. Then I was advised that the stock would be leaving Sweden on 2 April so my delivery would be shortly after that. This is for 160 chairs so I needed to know when they were coming to get the old ones out of the way, and arrange physical help to get them in the building. By 8 April I had had no contact so I emailed to check what was happening, I was told "The goods are with our transport Pallex who will contact you 09/04 to arrange delivery"
I had no contact on 9 April. On 10 April I received a copy of the invoice, with no explanation, so I replied to that asking when I could expect delivery. I was emailed within the hour that delivery was arranged for Weds 15 April (no consultation with me!) and the carrier would be in touch nearer the day to arrange ETA. We therefore arranged to dispose of our old chairs in order to make space for the arrival. We also arranged a team of volunteers to come and help get the chairs unpacked and in position in the building. Imagine how dismayed we were when, on ringing to find out the delivery time, we were told that it would "probably be tomorrow". We had to rearrange everything and then the next morning were told again, it might not be today. We had 2 parties booked for the weekend and people need to sit on something! Stern words were had and we were eventually promised delivery on Thursday 16 April before 4pm. the driver arrived at ten to 4 and our team helped him unload; he was single-handed so we would never have coped if we hadnt had our team there. To say we were disappointed with the delivery aspect is a major understatement as you can imagine.
11 kwietnia 2026
Odpowiedź od AJ Products UK
I'm very sorry to hear about your frustrating experience with our delivery service. We sincerely apologise for the delays and poor communication you encountered. This is not the level of service we strive to provide.
Your feedback is incredibly valuable, and we will be addressing these issues with our transport team to prevent them from happening in the future.
I will personally look into every aspect of your feedback and take steps to rectify going forwards and ensure that communication regarding lead-times & any delays are improved upon.
Kind regards
Sarah Hammond
Customer Care Manager
Pleased with item purchased
Pleased with item purchased, even though it took a long time to deliver it. Along with the aluminium box, I also purchased a padlock, as the description of the box said the padlock could provide extra protection. When the box arrived, I was disappointed to see that the only way a padlock could be used was to fit a clasp myself. This could have been made clearer in the item description.
11 kwietnia 2026
Odpowiedź od AJ Products UK
Thank you for taking the time to leave us a review and for bringing this to our attention. I’m very sorry for any confusion or inconvenience this may have caused. Following your feedback, I reached out to our product support team, who have confirmed that this was an error on our part. They are now working to amend the website so the correct information is displayed as soon as possible.
We truly appreciate you highlighting this, and I do hope we’ll have the opportunity to support your needs again in the future.
Great product
Great product. great price and came well wrapped on the right day.....what's not to like!!
31 marca 2026
Odpowiedź od AJ Products UK
Thank you for taking the time to leave us a review. We truly appreciate your feedback. If you need any of our products in the future, we’ll be more than happy to help.
Beautiful product
1 kwietnia 2026
Odpowiedź od AJ Products UK
Thank you for your kind feedback. We appreciate your support and are always happy to help in the future.
Odpowiedź od AJ Products UK
Thank you for taking the time to leave such a positive review. We truly appreciate it and look forward to helping you again in the future.
Five Stars ⭐⭐⭐⭐⭐
We recently purchased waste management bins from AJ Products. The first set of bins we received were not quite suitable for our needs, but the customer service was excellent. They made the return process easy and helped us replace them with an alternative that suited our requirements much better. The team were friendly, responsive, and helpful throughout. A very positive 5‑star experience overall, and I would highly recommend AJ Products
19 marca 2026
Odpowiedź od AJ Products UK
Thank you for taking the time to leave us a review. We truly appreciate your feedback. If you need any of our products in the future, we’ll be more than happy to help.
AJ Products were able to supply exactly…
AJ Products were able to supply exactly what I was after. The service was second to non and I couldn't fault it. Jemma was very helpful and patient with our purchasing process (unfortunately a few bumps from our side). Thanks again for a great service.
31 marca 2026
Odpowiedź od AJ Products UK
I'm pleased to hear that Jemma was able to help you and thank you for your review. We appreciate your support and would be happy to assist you with our products again in the future.
Odpowiedź od AJ Products UK
Thank you for your kind feedback. We appreciate your support and are always happy to help in the future.
Odpowiedź od AJ Products UK
Thank you for taking the time to leave such a positive review. We truly appreciate it and look forward to helping you again in the future.
Odpowiedź od AJ Products UK
Thank you for taking the time to leave us a review. We truly appreciate your feedback. If you need any of our products in the future, we’ll be more than happy to help.
The staff at AJ Products are always…
The staff at AJ Products are always hugely helpful.
18 marca 2026
Odpowiedź od AJ Products UK
Thank you for taking the time to leave such a positive review. We truly appreciate it and look forward to helping you again in the future.
Poor service
Still waiting on delivery of order placed on 16.02.2026
delivery confirmed for 09.03.2026 and still no delivery on 08.04.2026.
Zero answers from AJ after chasing multiple times, extremely poor service.
25 marca 2026
Odpowiedź od AJ Products UK
Hi Paul,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience and frustration caused. We completely understand how disappointing it is to have two separate delivery dates, especially without clear communication regarding the delay on the second item.
I can see that a member of our team is currently in contact with you, and we’re working to resolve this as quickly as possible. We truly appreciate your patience and the opportunity to put things right.
Kind regards,
Sarah Hammond
Customer Care Manager
Odpowiedź od AJ Products UK
Thank you for taking the time to leave us a review. If you need anything else, feel free to reach out, we're here to help!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.