Air France Recenzje 1538

Extrem schlecht, leider keine null Sterne möglich. Verbindungen beim Umsteigen so knapp kalkuliert, dass es beide mal purer Stress und Glück war den Anschlussflug zu erreichen (keine Zeit für Toilette, da wir wie verückt durch den Flughafen gelaufen sind). Essen absolut grausam! Koffer kamen auch nicht an. Nicht zu empfehlen Organisation absolut stümperhaft! Nie wieder!!!

Die wohl grauenhafte SDE schlechteste Airline der Welt. Unorganisiert, unkooperativ und kommunikativ nicht zuverlässig. Ich würde auch -5 Sterne geben, wenn ich könnte. Auf gar keinen Fall zu empfehlen.

Absolutely terrible experience. The customer service was extremely poor, the plane was dirty, and check-in was unnecessarily difficult. If I could give minus five stars, I would.

Absolute disappointment and zero cu
stomer support in a critical situation
Flight: AF 1888 (Paris — Bucharest)
Rating: ⭐☆☆☆☆
I want to warn all travelers: Air France is an airline you simply cannot rely on. My journey turned into a logistical nightmare due to the incompetence of the staff and their total indifference toward customers.
Upon arriving in Romania, I discovered that my luggage had been lost. Company representatives assured me that the suitcase had been located and would be delivered on the very next flight. I waited at the airport for 12 hours, but the luggage never arrived. Later, I was simply told it would arrive the following day on a different flight.
The most difficult part of this situation is that I am from Ukraine. Due to the ongoing war, there is no air connection to my country, and I physically could not wait several days in Romania as I had a pre-planned overland route home. When I asked, "How am I supposed to get my belongings?", the company representatives just shrugged their shoulders, stating they cannot ship to Ukraine.
How can anyone trust an airline that treats its passengers' property and time so carelessly? Because of their mistake, all my plans were ruined, and I was left without my essentials during an already difficult time. There is a complete lack of customer service and accountability.
If you value your peace of mind and your belongings, choose a different carrier. Air France will let you down at the most critical moment. I absolutely do not recommend this airline!

Unser Flug von Bangkok nach Paris war eine Katastrophe. Die Klimaanlage war 12,5 Stunden auf höchste Stufe eingestellt. Es war Eiskalt. Ich hatte um eine zweite Decke gebeten und es hieß sie hätten keine. Nach zwei Stunden habe ich gebeten die Klima etwas niedriger zu stellen da ich es nicht mehr aushalte. Das Boardpersonal war total unfreundlich und genervt und hat sogar auf französisch irgendwelche Lästerkommentare von sich gegeben und die Augen verrollt. Es wurde aber nicht gemacht, die Klima lief weiter. So musste ich aus meinem Rucksack ungewaschene Kleidung die ich im Urlaub trug wie Zwiebelschichten über meinen Kopf ziehen da ich schon Kopfschmerzen von der kühlen Luft hatte und den Rest über mich bedecken. Sehr unangenehm. Das erste Getränk kam erst nach 3 Stunden Flugzeit bei uns an und das zweite 1,5 Stunden vor Landung. Wir sind fast verdurstet. Wir hatten in den 12,5 Stunden zweimal das Bordpersonal auf Getränke angesprochen da wir die ältere Dame neben uns nicht aufwecken wollten. Es hieß sie bringen uns gleich die Getränke aber es kam nie an. Zu Essen gab es Nudeln ohne Soße mit 2 kleinen Stückchen Zucchini drinnen. Die Fleischvariante war schon aus. So etwas trockenes, geschmackloses hatte ich noch nie im Flugzeug serviert bekommen. Nachdem wir in Paris ankamen und fast 2 Stunden bei der Sicherheitskontrolle warteten da es einen Computerabsturz gab, hatten wir unseren Anschlussflug verpasst. Wir mussten mit dem Airfrance Personal diskutieren das wir ein Hotelgutschein erhalten da unser neues FlugTicket erst für den nächsten Tag vorgesehen war. Als wir dann ein Hotelgutschein bekamen hieß es wir bekommen noch ein Lunchpaket das müssten wir woanders vom Flughafen abholen, da das Hotelrestaurant bereits geschlossen ist. An der Stelle angekommen wo wir die Lunchpakete bekommen sollten 40 Minuten später nach langer Suche auf dem riesigen Flughafen war niemand mehr da. Sie hatten bereits Feierabend, so gab es nichts mehr zu essen und zu trinken für uns. Das beste war aber das wir viermal falsch zu dem Hotelshuttle geschickt worden sind. Jedes mal von der selben Airfrance Dame, jedes mal in eine andere Richtung. So vergingen wieder 1,5 Stunden auf der Suche nachdem Shuttle. Letztendlich mussten wir ein Taxi nehmen und es selbst bezahlen. So ein Chaos hab ich noch nie bei einer Fluggesellschaft erlebt. Unfreundlich, unkompetent, dreist und schlechterer Service war fast unmöglich. Nie wieder.

I felt so neglected and frustrated when my flight was delayed for hours without any clear communication or even a simple offer of water. It's truly upsetting to save up for a trip only to feel like your comfort and time don't matter at all to the airline

A350 von CDG nach SJO war pünktlich, sicher und hat alles funktioniert. Super fand ich, dass man aus verschiedenen Verpflegungsarten wählen darf, in meinem Fall VGML. Allerdings bin ich hier besseres gewohnt, z.B. von Emirates. Es gab ein Reis-Erbsengericht, dazu einen Couscous Salat und ein Weißmehl-Wecken mit Margarine und Obstsalat. Letzteres war schon ziemlich matschig und vergammelt, Billig-Wecken mit Margarine finde ich sehr ungesund. Der Rest hat geschmeckt, aber schade, dass sie es nicht proteinreicher, z.B. mit mehr Hülsenfrüchten oder Tofu etc. machen. Da sind andere Airlines einfach innovativer und machen raffiniertere und gesündere Gerichte, die dann nicht so nach Verzicht aussehen.

Als zweites Gericht gab es einen Sandwich mit Salat-Gemüse, das tatsächlich etwas Erbsenprotein hatte und auch geschmeckt hat.

Eine Unart war es, dass die Leute zwischen den 2 Gerichten immer nach hinten ins Flugzeug gelaufen sind, aber nicht auf's Klo, sondern um sich dort irgendwelche ungesunden Süßigkkeiten, Riegel etc. zu holen. Da braucht man sich echt nicht wundern über Volkskrankheiten und dass alle dicker werden. Ich durfte mir dort immerhin so viel Tomatensaft holen wie ich wollte, danke dafür!

Einerseits freut man sich bei den alternativen Gerichten es als erste ausgeähndigt zu bekommen, andererseits nervt es etwas, dass man dann aber noch kein Getränk bekommt. Ließe sich das irgendwie geschickter lösen?

Wenn das lösbar wäre und die Gerichte etwas innovativer, proteinreicher und noch geschmacksvoller daherkommen würden und auch dieser unglaubliche Verpackungsmüll etwas eingedämmt werden würde (warum muss alles hundertmal verpackt sein?), dann würde ich 5 Sterne vergeben.

Dear Air France Customer Service,

I am writing to formally express my frustration and disappointment with the complete lack of accountability and communication regarding my lost baggage.

I traveled on Flight AF096 from Paris to Orlando on April 6, 2026. Since that day, three pieces of my luggage have been missing, and as of today, April 9, I still have no meaningful information whatsoever about their location or status.

Here are the relevant details for your reference:
Flight: AF096 (Paris → Orlando, April 6, 2026)
What is most unacceptable is not just the loss of my luggage, but the complete absence of communication, updates, or urgency from your team. It is frankly alarming that a global airline such as Air France can mishandle baggage at this scale and then fail to provide even basic customer support afterward.

At this point, it feels as though once the flight landed, your responsibility toward your customer simply ended. I have been left without essential personal belongings for days, with no clarity, no timeline, and no proactive outreach from your side.

This situation reflects a serious breakdown in both operational handling and customer care. Losing luggage is one issue — ignoring the customer afterward is entirely another.

I expect the following immediately:

A clear update on the current location of all three bags
A concrete timeline for delivery
An explanation of what has caused this delay
Information on compensation for the inconvenience and disruption caused

If this matter is not addressed urgently, I will have no choice but to escalate this complaint further.

I expect a prompt and serious response.

Sincerely,

Können kein bzw nicht gutes Englisch, was für eine international verkehrende Fluggesellschaft ein Trauerspiel ist
Und das ganze Gepäck haben sie auch verschlampt.

Nie wieder dieser Saftladen, ein Stern ist schon zu viel.

Nachtrag: Das Gepäck wurde peu a peu geliefert. Aber nicht der Saftladen der das Ganze verbockt hat muss sich anpassen, sondern die Kunden. Interessantes Geschäftskonzept.

Nie wieder Airfrance.

Lost Luggage - we travelled MAN to St Maarten via Paris, Even though we stayed over night in Paris, our luggage did not make the on ward flight to St Marteen It seemed that several people on the flight were in the same boat.
Poor customer service from then on. Even though we reported it to the AF desk their communication was poor with claim procedures nor, how it would be resolved and also no advice on our entitlements. Luckily we had the internet or we wouldn't have known Regulations on line indicate you are allowed to spend up to £1000pp but for the 2 days we were without luggage we spent less than £100 pp. However. after 12 week wait this modest amount was rejected and we were awarded £87 as 'a goodwill gesture' ! No explanation as to what part of our claim was rejected or why despite 2 requests for more information. To be honest it is quite ridiculous that there is no automatic standard payment for this sort of thing as being without luggage for 2 days is far more disruptive & distressing, in my view than being later in arriving or being denied boarding !! Having you holiday basically curtailed by 2 days chasing up your luggage and having spend your time shopping instead of enjoying the beach - plus the thought of possibly not seeing some your favourite clothes ever again is well underestimate ! Unfortunately we had the misfortune to fly KLM last year (basically the same company as AF) and were entitled to compensation on that flight but ended up with only one of us receiving the statutory compensation but not the other. This is when you find out how frustrating AF/KLM are to deal with regarding issues - you can't email or telephone anyone you are stuck with their claims form which does not get responded to for weeks, gets you case closed by them without it be resolved and to which you are unable to get answers or responses without going through the form process again - only to be told the case was closed ! No proper redress at all. My husband refuses to fly with KLM or AF again as their customer services stink. Laughably I got an email today to say our bags (which we already retrieved)have turned up at St Maarten airport today (8th April) and are ready for collection ..... when we picked them up on 14th Jan !?! No wonder they are such a useless company !

AVOID at all costs!

Due to a delay on our original flight we missed our connecting flight. Left stuck in Pairs airport for 14 hours. Was given €15 that was ment to be enough for food and drink for all that time. When I questioned this I was met with ‘OMG’. The AirFrance staff at the airport were sooooo rude and unhelpful the manger Manuel was just the same. Spoke over me, offered no apology or help. We incurred hundreds pounds worth of expense due to this delay and missed a day of our once in a life time trip in memory of my late brother. Called to chase the compensation and also the refund of expense and the staff on the phone line are just as rude. Had the phone put down on me twice after holding for over 20 mins each time. Was told that there was no way I could make a complaint about the mannerisms of the staff and the way they speak to paying customer. Some serious training need to be undertaken on how all staff speak to customers!!

I would suggest everyone thinks twice before booking with this company as if you have any problems they do not care at all !

suitcase got lost and the customer service was terrible. On phone they seemed like they didn’t care at all.

They lost our luggage on the way. When it was located and flown to our final destination, they didn’t deliver it to our hotel (they are obliged to do so by law), and the communication was useless and almost non-existing. I could just see it on my AirTag. We had to pick it up in lost&found on the way home. A whole holiday without luggage. Never fly Airfrance!

Deze maatschappij verdiend -5 sterren. Nooit vliegen we weer met deze waardeloze maatschappij.

Wegens dringende familie omstandigheden vlogen we terug vanuit Bangalore naar Amsterdam. We hadden 300 euro extra betaald zodat we eventueel de tickets konden omzetten. We verplaatsten de tickets telefonisch naar een dag eerder, kosten 70 euro. Op het vliegveld aangekomen bestonden onze tickets niet meer. Aan de Airfrance info balie weigerden ze ons te helpen omdat we geen geldige ticket konden laten zien. Na 2 uren aandringen kregen we eindelijk een telefoon nummer dat we konden bellen. Een uur in de wachtrij en 168 euro belkosten verder. We konden het nummer niet met ons telefoonnummer uit India bellen en moesten met ons Europese nummer bellen. Gelukkig kon de persoon aan de telefoon alles recht zetten. Een officiële klacht ingediend waarop we alleen een laf e-mailtje terug kregen.

Nooit en te nimmer weer vliegen met deze maatschappij. Betaal nog liever meer geld om met de concurrent te vliegen dan deze waardeloze maatschappij.

Extremely disappointed with Air France Premium Economy (HKG-CDG). For a 13-hour flight, the "Premium" label is a total marketing scam.
Cramped Cabin: Unlike partners like KLM (2-3-2), AF uses a 2-4-2 layout on this route. The seats are significantly narrower and less comfortable than expected for this class. It felt like a standard economy with a bit more legroom.
Catering Failure: I ordered a Lacto-Ovo Vegetarian meal. For dinner, I received a few vegetables without any starch/side dish. For breakfast, I was served TWO rice crackers and a few pieces of melon while the rest of the cabin enjoyed hot meals and fresh pastries.
Unprofessional Staff: When I asked for an alternative to my "two-cracker breakfast," the steward was dismissive and called me "rude" for expressing my frustration. Being gaslighted by the crew after 13 hours of hunger is unacceptable.
Air France has serious issues with its corporate culture and catering standards. Do not waste your money—choose another airline for long-haul flights.

Nos obligan a facturar las maletas de cabina a última hora, en la puerta de embarque (sin coste por supuesto).
Le decimos que NO y sin hacer caso nos las facturan.
La sorpresa es que muchos pasajeros han subido con las maletas de cabina si facturar.
Esto implica un retraso absurdisimo para nosotros los pasajeros a la hora de salir del aeropuerto por la espera no deseada a la recogida de las maletas facturadas obligadamente

The Air France plane crew were great on all the flights. However:for 2 consecutive years my suitcase was not transferred in Paris to the the connecting flight to Costa Rica. Last year I gave up trying to get my small amount of refund for necessary purchases, this year I won't on principal, particularly after reading others experiences. Promises of sending links to claim were broken,I cant complete my claim because the PIN numbers they say they are sending are not sent, unable to load files where it says 'browse', link wont accept the case number which they have changed, no-one answering phone, and message saying can closed. Its not. To start with after 14 hours travelling the young man chatting to other people whilst dealing with us at St Jose Air France desk and not listening, took the wrong email address despite writing it clearly, Air France in Costa Rica unhelpful on phone; Now the case is closed so I can't send bank details or even track it. I was promised I could deal with this when I arrived back (outside the time limit they impose) and have kept the paper trail, I have written to the Head Office and made my complaint official, next step is escalation UKADR. C-11090443. If anyone in Air France cares enough to respond. No way again.

Vol AF895 Fort-de-France → Paris (21/02/2026). Nous étions 4 (2 adultes + 2 enfants de 8 et 10 ans), assis au niveau de l’aile. Détonations / sensations anormales, panique à bord : expérience très traumatisante, surtout pour les enfants. Le pire : ~15–20 minutes sans information, à tenter de rassurer des enfants terrorisés.
Après l’atterrissage : attente prolongée, quasi aucune communication, pas d’eau/collation pendant environ 2h, hôtel seulement vers 00h00.
Réacheminement : retour imposé le 22/02/2026 à 19h10 via Air Caraïbes, et nous avons été placés séparément dans l’avion alors que nous avions besoin de rester ensemble.
Service client : malgré les justificatifs envoyés, des frais directement liés au réacheminement/changement d’aéroport restent non remboursés. L’indemnisation UE261 est traitée pour 1 passager alors que nous étions 4. Enfin, aucune réponse à notre LRAR.
Je comprends qu’un incident technique puisse arriver ; ce que je ne comprends pas, c’est l’absence d’écoute, de suivi et de résolution concrète ensuite.

My daughter became ill on the day of departure and had a fever, so I had no choice but to cancel our trip.
In a black humor sence, the death is considered as a good reason for refund, but illness und unability to fly - not. Even paid seat reservations (BTW, 100 Euros for 4 flights) are not to be refunded. The result - 180 Euros paid back out of spent 1000. Of course, there is no chance to change the flight date even with some extra fees. No simple try to understand the situation ever.

Just flown from Singapore to Paris Premium cabin. Where to start boarding was quick and easy but the good ends there. Worst seats EVER. So uncomfortable for a 13 hour flight. Sooo glad to get off. Food served was awful on both courses and wow to get a drink seemed like you had to beg. Staff on board ok but this will be first and last time using Air France. Omg forgot have to go Heathrow, wish me luck