The unit was a good price and despatched exactly when promised. The Electriq easy fit are a really good option for the DIY person. Very good instructions and works well at a fraction of the price of... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
very simple order process, next day delivery was great, the unit I bought is fantastic, very quiet you dont even notice that it is on. Highly recommend
Reakcja na opinię
I have recently purchased portable heater, after receiving it, noticed that quality is poor and have decided to return. After spending 15 min on the line, customer service agent said it will cost me 2... Zobacz więcej
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I love this company, they make it so easy to order and take delivery its just pure efficiency from start to finish. The Easy Fit Air Con units are just superb, not hard to install and worth the effor... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Dane kontaktowe
Zjednoczone Królestwo
- www.aircondirect.co.uk
4,0
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Delivered on day that was promised…
Delivered on day that was promised driver courteous and helpful. Aircon working fine and operates as description states
9 lipca 2026
Odpowiedź od Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your Aircon was delivered on time by our courteous and helpful driver, and that it is working perfectly as described. If you ever need any more home appliances, you may want to check out Appliances Direct for a wide range of options.
Best regards,
Lee
Odpowiedź od Aircon Direct
Hi Russell,
Thank you for your review.
Please accept our sincere apologies for receiving a faulty air conditioning unit and for the lack of response to your email. We understand how frustrating this must have been.
A case manager sent you a message on 19/07. If you can reply directly, they can resolve your issues as a priority.
We review feedback such as yours internally to help improve both our response times and the support we provide to our customers.
Kind Regards,
Dyann
Absolute criminals…
I ordered a portable air conditioner as it stated in stock, I paid for next day delivery. Later that evening I received a message to state that the order has been delayed. I called the next day to be told that they only had 1 in stock but 4 people purchased it and paid so only one person can have it. I voiced my disappointment to be told that they had more coming in on Friday but they would be £200 more! Absolute criminals, just looking to rip off customers!
14 lipca 2026
Opinia niezależna
Odpowiedź od Aircon Direct
Hi Leon,
Thank you for your review.
Please accept our sincere apologies for the stock availability issue and the disappointment caused by the delay to your order. We understand how frustrating it would have been.
We review feedback such as yours internally to help improve the accuracy of our stock information and the overall customer experience.
Kind Regards,
Dyann
Odpowiedź od Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your order arrived earlier than expected and assisted you in completing your work on time. If you ever need assistance with other home essentials, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Unit arrived broken
Unit arrived broken, spent ages trying to resolve. Got a refund in the end
25 maja 2026
Odpowiedź od Aircon Direct
Hi Sam,
Thank you for your review.
Please accept our sincere apologies for receiving a faulty unit and for the time it took to resolve your case. We appreciate how frustrating it must have been.
We regularly review customer feedback like yours internally to help improve both our products and our case handling processes.
Kind Regards,
Dyann
Poorly packaged and arrived in torn…
Poorly packaged and arrived in torn part open box. The couriers DX just left a £450 package on the doorstep with no notifications and didn’t knock on the door. Also the was basically no available tracking and an eight hour delivery window so we waited in all day to find it on the doorstep when we took the bins out.
16 lipca 2026
Odpowiedź od Aircon Direct
Hi Nigel,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with the packaging and delivery of your order. We're sorry that your item arrived in damaged packaging and was left on your doorstep without notification or a knock at the door, despite the lengthy delivery window.
We review all customer feedback internally and ensure it is shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
Thanks for the Samsung next day delivery
Thanks, Aircon Direct, needed 3 units very badly and you came up with the goods, very impressive, delivered next day
16 lipca 2026
Odpowiedź od Aircon Direct
Hello,
We are thrilled to hear that you found our service impressive and that we were able to deliver your 3 units promptly. Your satisfaction is our top priority, and we are delighted that we could meet your needs. Should you require any more cooling solutions in the future, feel free to visit our website.
Best regards,
Lee
Unprofessional Support & Serve Delays - find alternatives
I rarely write Trustpilot reviews, but my recent experience with Aircon Direct UK warrants sharing this information for other consumers. I placed an order expecting standard delivery fulfillment, but instead faced a delay of over two weeks. When I contacted the company regarding the status of the shipment, I was informed that the items were entirely out of stock, despite the order having been processed.
Furthermore, the customer service interaction was highly unprofessional. The phone support staff became defensive and argumentative, refusing to provide refunds, demonstrating a clear lack of training in professional communication and conflict resolution. Would strongly avoid at all costs.
8 lipca 2026
Opinia niezależna
Odpowiedź od Aircon Direct
Hi James,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
A Rip-Off Customer Service Experience
I confirmed that the air conditioner was in stock before placing my order. During checkout, I chose to use my own installer, but the website rejected their certification number and instructed me to pay first, saying customer services would contact me afterwards.
I called to get confirmation before paying, but instead I was repeatedly transferred between departments without receiving a clear answer. As a result, I lost confidence in the company and decided not to proceed with the purchase.
To make matters worse, I later discovered that the phone calls had cost me over £40. The whole experience was extremely frustrating and unacceptable.
30 czerwca 2026
Opinia niezależna
Odpowiedź od Aircon Direct
Hi Tanya,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Odpowiedź od Aircon Direct
Thank you for your wonderful feedback! We are delighted to hear that you love your purchase from Aircon Direct. If you ever need more home appliances, do check out Appliances Direct for a wide range of products.
Take care!
Lee
Swift Delivery
Delivered the humidifier swiftly and well packaged. It was in very good condition for a reconditioned item.
27 czerwca 2026
Odpowiedź od Aircon Direct
Hello,
We are delighted to hear that your humidifier was delivered swiftly and well packaged. We take pride in providing quality reconditioned items, and we're pleased to hear that it arrived in very good condition. If you ever need any more appliances, do visit Laptops Direct for a wide range of options.
Best regards,
Lee
Will be needed a lot more
After the first heat wave, as an elderly couple, we needed to do something to cope with repeated heat exhaustion and sleepless nights.
As the climate is expected to get worse, it was time to do something about it.
We selected a high capacity air conditioning unit from the range this Company offers.
It was delivered on time, well packaged, and with a clear User Manual.
Being on castor wheels we can locate it in any room of our bungalow.
We find that we can keep our lounge, really cool and if we open it up to the short hallway and keep one bedroom door open, it makes both rooms more comfortable.
We are very pleased with it and consider it a good investment for the future.
11 lipca 2026
Odpowiedź od Aircon Direct
Dear Customer,
Thank you so much for sharing your experience with us. We are delighted to hear that the high-capacity air conditioning unit you selected from our range has been a valuable solution for coping with the heatwaves. It's great to know that the delivery was prompt, the packaging was secure, and the user manual was helpful.
It's wonderful to hear that the air conditioning unit's portability with castor wheels allows you to move it around your bungalow effortlessly. We're thrilled that it has helped in keeping your lounge cool and making other rooms more comfortable by strategically opening doors.
We truly appreciate your kind words and are pleased that you see it as a good investment for the future. If you ever need any more cooling solutions or home appliances, we recommend checking out Appliances Direct for a wide range of products.
Best regards,
Ivy
All good
All good, product as described. Delivery took a little longer than I would’ve liked and price was more than I wanted to pay but given that it seemed to be the last portable air con unit in the country…
11 lipca 2026
Odpowiedź od Aircon Direct
Hello,
Thank you for sharing your feedback with us! We're glad to hear that the product met your expectations. We understand that the delivery time was not ideal, and we apologize for any inconvenience caused. Your understanding is greatly appreciated, especially considering the current situation with portable air con units.
If you ever need any more appliances, feel free to check out Appliances Direct for a wide range of options.
Best regards,
Lee
Odpowiedź od Aircon Direct
Thank you for your positive feedback on the product and delivery service. We're delighted to hear that your order arrived on time and that you are happy with your purchase. If you ever need any more appliances, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Frank
Very pleased with the delivery time of…
Very pleased with the delivery time of my portable air conditioning unit during a heatwave. Couldn’t work out why the accessories were delivered separately,I’m sure there’s good reason.
11 lipca 2026
Odpowiedź od Aircon Direct
Hello,
We're delighted to hear that your portable air conditioning unit arrived promptly, especially during a heatwave. The accessories being delivered separately may be due to ensuring the safest and most efficient delivery process for all items.
If you're in need of any more cooling solutions or home appliances, feel free to check out Appliances Direct (appliancesdirect.co.uk) for a wide range of products.
Best regards,
Lee
Delivered on the wrong day.
11 lipca 2026
Odpowiedź od Aircon Direct
Hi Angus,
Thank you for your review.
Please accept our sincere apologies for your order being delivered on the wrong day. We understand how inconvenient this would have been.
We review customer feedback internally to help improve our delivery service and ensure it is shared with the relevant teams.
Kind Regards,
Dyann
Easy to order online
Easy to order online, delivery time was very acceptable considering the high demand due to the weather. Kept well informed for the delivery. Arrived on the day, well packaged . Set up was easy and works perfectly. Now have a nice cool house.
11 lipca 2026
Odpowiedź od Aircon Direct
Dear Customer,
Thank you for sharing your positive experience with us! We are delighted to hear that you found ordering online easy and that the delivery time was satisfactory despite the high demand. It's great to know that you were kept well informed throughout the delivery process and that your air conditioning unit arrived on time and well packaged. We are pleased to hear that the setup was straightforward and that it is now keeping your house nice and cool.
If you ever need more home essentials, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Smooth transaction, but air con unit is quite noisy
In terms of the overall service from Aircon Direct, that all went quite smoothly. A portable air conditioning unit was bought and delivered to my home on the day promised. Everything in order.
The product itself I have more mixed views on. It definitely cools the room down and fast. However, the sales description was that it was "quiet", which is not true. For instance, you can't hear the TV set when its running if you are in the same room. I use it to cool a room before I wish to use it, then switch it off when I go in there, to get around this problem.
11 lipca 2026
Odpowiedź od Aircon Direct
Hello,
We are delighted to hear that you found the overall service from Aircon Direct to be smooth and that your portable air conditioning unit was delivered on the promised day. It's great to know that everything was in order upon delivery.
We appreciate your feedback on the product itself. We're happy to hear that it cools the room down quickly, although we're sorry to hear that the noise level didn't meet your expectations based on the sales description. It's great that you found a workaround by cooling the room before use and then switching it off.
Should you be in need of any other home appliances, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide selection of products.
Kind regards,
Ivy
Ordered a 1400 u it two weeks ago and…
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel islands we were not expecting that delivery date to be accurate
but the unit arrived Tuesday via Ferryspeed/Profreight.Service has therefore been excellent and good value for money Highly recommend Aircon Direct absolutely top notch service
Thank you
David
11 lipca 2026
Odpowiedź od Aircon Direct
Dear David,
Thank you for sharing your experience with us! We are thrilled to hear that your 1400 unit arrived earlier than expected and that you found the service to be excellent. We always strive to provide top-notch service to our customers.
If you ever need any more appliances or electronics, we recommend visiting Appliances Direct for a wide range of products.
Thank you for choosing Aircon Direct!
Best regards,
Lee
Great service and quick delivery
Great service and quick delivery. The unit does exactly what was needed - no more panting dogs!
29 czerwca 2026
Odpowiedź od Aircon Direct
Hello,
Thank you for sharing your positive feedback about your experience with us at Aircon Direct! We are delighted to hear that you found our service great and that the unit you purchased is fulfilling its purpose perfectly, keeping your furry friends cool and comfortable.
If you ever need any more appliances to make your home even better, feel free to check out our sister brand, Appliances Direct, for a wide range of products.
Best regards,
Helen
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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