The unit was a good price and despatched exactly when promised. The Electriq easy fit are a really good option for the DIY person. Very good instructions and works well at a fraction of the price of... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
very simple order process, next day delivery was great, the unit I bought is fantastic, very quiet you dont even notice that it is on. Highly recommend
Reakcja na opinię
I have recently purchased portable heater, after receiving it, noticed that quality is poor and have decided to return. After spending 15 min on the line, customer service agent said it will cost me 2... Zobacz więcej
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I love this company, they make it so easy to order and take delivery its just pure efficiency from start to finish. The Easy Fit Air Con units are just superb, not hard to install and worth the effor... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Dane kontaktowe
Zjednoczone Królestwo
- www.aircondirect.co.uk
4,0
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Air conditioning unit picked up from Castle Donnington
I picked up the air conditioning unit from the Castle Donnington hub. They guy on reception was really helpful and even helped get it loaded into my car.
7 sierpnia 2026
Odpowiedź od Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that the team at our Castle Donnington hub provided you with excellent customer service and assistance in loading your air conditioning unit. If you ever need any more home appliances, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Lee
This company would never deliver on what it promised on the website.
I’ve bought air conditioning units from this company twice. Both experiences have been awful.
I paid for next-day delivery, which never happened. I rang customer service and they promised me a 50% refund, which never arrived either. As an apology, they gave me a £10 credit to use on my next order. I couldn’t use either the voucher or the credit because their systems wouldn’t let me. I ended up paying for the product at full price.
It seems nobody cares about what’s happening with the order, and I had to keep chasing them up constantly. They finally delivered it a week later. So far, it’s been a very disappointing experience.
9 sierpnia 2026
Odpowiedź od Aircon Direct
Hi Christina,
Thank you for your review.
Please accept our sincere apologies for the issues you faced with your order. We understand how frustrating this might have been.
We refunded half of the delivery charge today. The funds will clear in your account within 3-5 working days of being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Prompt delivery
8 sierpnia 2026
Odpowiedź od Aircon Direct
Thank you for sharing your positive experience with our prompt delivery service! We are delighted to hear that your order arrived quickly. If you need anything else in the future, please don't hesitate to get in touch. For a wide range of products, you may also want to check out Laptops Direct for your tech needs.
Take care!
Lee
Absolutely awful customer service and a faulty item
Absolutely awful customer service. They sent me a faulty unit and then refused to arrange a refund stating that it’s likely not faulty but that it’s my fault for not using it correctly. Ridiculous. I sat on the phone for ages with their service centre who didn’t know what they were doing, who offered me a return only then to get rude emails from them stating they would not return my item. £600 for a unit that doesn’t even get cold - an over rated fan. So so disappointed. Do not buy from these guys. They even told me the reason they aren’t offering refunds is because this is happening all the time! So they’re effectively sending lots of faulty units out to people and refusing returns.
3 sierpnia 2026
Odpowiedź od Aircon Direct
Hi Lucy,
Thank you for your review.
Please accept our sincere apologies for the frustration caused by your air conditioning unit and the communication regarding your return request.
A case manager spoke to you about this, and you were asked to provide images or videos of the unit’s venting, as these are required to assess the setup before a collection can be arranged, particularly given the increased number of portable air conditioner returns reported as faulty where the units have been found to be working.
We review Trustpilot feedback internally to ensure comments such as yours are shared with the relevant areas of the business and used to consider the customer experience.
Kind Regards,
Dyann
Odpowiedź od Aircon Direct
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you are satisfied with the product's quality and value for money, as well as the smooth delivery process. If you ever need anything else, feel free to visit our website for a wide range of products.
Take care!
Lee
Item failed to deliver yet DX Freight…
Item failed to deliver yet DX Freight trackers says it was delivered on Friday - wrong
Emailed DX but no reply - cannot email aircon, and phone line is not available for domestic customers over the weekend.
No idea what is going on
7 sierpnia 2026
Odpowiedź od Aircon Direct
Hi Eric,
Thank you for your review.
Please accept our sincere apologies for the issues you faced with your order. We understand how frustrating this might have been.
I have asked a case manager to call you within the next 2 working hours to discuss it further.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
So easy to work with
So easy to work with, baught the delivery date early as there was some new stock that came in :) Simple
8 sierpnia 2026
Odpowiedź od Aircon Direct
Hello,
We are thrilled to hear that you had a positive experience with us and that you were able to get your delivery earlier due to new stock availability. Thank you for choosing Aircon Direct for your purchase. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Best regards,
Lee
A joke of a company .don't bother .
A joke of a company .don't bother .
I rang the number on website to cancel the ac order due to stupidity from there health and safety foolishness.
Laptop direct number came on my phone yet another crap non English company terrible to say the least
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Aircon Direct
Hi Christian,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
The worst customer service I have experienced in years
I bought an Electriq portable air conditioner advertised as a 14,000 BTU unit. From day one, its performance was nowhere near what I expected from a machine with that advertised cooling capacity.
When I raised this with Appliances Direct, they did everything possible to avoid addressing the actual issue. I repeatedly asked them to provide evidence supporting the advertised 14,000 BTU specification. After weeks of emails, they still refused to provide any technical documentation or evidence to support one of the product’s headline advertised claims.
Instead, they repeatedly changed the subject. I was initially sent the wrong manual, then told it was the correct one, before eventually receiving a different manual. They repeatedly claimed the unit was “set up incorrectly” but it took numerous emails before they would even explain what they believed was wrong. Once I answered that point, they simply introduced new ones.
At no stage did I feel they were genuinely interested in investigating my complaint. Every response felt like an attempt to avoid responsibility rather than engage with the issues I was raising.
They have now refused to replace the unit, refused to provide any evidence supporting the advertised specification I questioned, and told me they will simply respond to my bank regarding the chargeback.
If this is how Appliances Direct handle complaints about their own Electriq products, I would strongly advise looking elsewhere. Selling a product is easy. Standing behind it when a customer raises legitimate concerns is what really matters, and in my experience they have completely failed to do so.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Aircon Direct
Hi Tom,
Thank you for your review.
Please accept our sincere apologies for the concerns raised about the advertised cooling capacity, the information provided, and the handling of your complaint. We’re sorry that you felt your questions were not properly addressed and that the information supplied regarding the manuals and setup added to your frustration.
Your detailed feedback is important to us, and we review Trustpilot feedback internally to ensure concerns are shared with the relevant areas of the business.
Kind Regards,
Dyann
It’s a call Scam. Premium number cost me £15 to connect
So I called aircon direct on their 0871 number and it’s not only a premium number but has a massive network connection charge. Just got my mobile bill through and for 10 minutes call I was billed £15 by EE. I was on hold for 8 minutes of those 10. Don’t deal with the company it’s a call scam
6 lipca 2026
Opinia niezależna
Odpowiedź od Aircon Direct
Hi,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Odpowiedź od Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that your order was delivered promptly within 2 days. If you ever need anything else, feel free to visit our other brand, Appliances Direct, for a wide range of home appliances.
Take care!
Lee
Odpowiedź od Aircon Direct
Hello,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our fast delivery service. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
Easy process
The aircon arrived with some dents on the vent. I returned the unit and received full refund. It was very smooth process.
26 czerwca 2026
Opinia niezależna
Odpowiedź od Aircon Direct
Dear Customer,
Thank you for taking the time to share your experience with us. We're sorry to hear about the dents on the vent of your aircon, but we're pleased to know that the return process went smoothly and you received a full refund.
If you ever need any appliances in the future, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of options.
Best regards,
Lee
Quick Delivery, good service.
Service was very good, delivery was prompt and updated regularly. I had to chase a few things to get the process moving but once I did i got results. The only negative is the ac unit I ordered came with a 3 amp fuse and blew immediately so had to replace the fuse myself
28 lipca 2026
Opinia niezależna
Great communication and quick delivery
Great communication and super quick delivery. Really impressed
31 lipca 2026
Odpowiedź od Aircon Direct
Thank you for your positive feedback! We are delighted to hear that you were impressed with our communication and super quick delivery. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Take care!
Lee
A good website and good prices
A good website, excellent choice and a very fast delivery
27 lipca 2026
Odpowiedź od Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our website, found an excellent choice of products, and received your delivery promptly. If you ever need anything else, feel free to visit Laptops Direct for a wide selection of tech products.
Best regards,
Lee
Great servise
27 lipca 2026
Odpowiedź od Aircon Direct
Thank you for your positive feedback on the service you received at Aircon Direct! We are thrilled to hear that you had a great experience with us. If you ever need assistance with any other appliances, feel free to visit Appliances Direct for a wide range of products.
Best regards,
Mark
Reliable and trustworthy
Delivered when promised and AC as expected. We took a chance ordering a fairly expensive unit given that we’d never heard of the company before, but we needn’t have worried. It was hard to find any portable AC and this has made such a difference.
11 lipca 2026
Odpowiedź od Aircon Direct
Hello,
Thank you for sharing your experience with us! We are thrilled to hear that your AC unit was delivered on time and met your expectations. It's great to know that it has made a significant difference for you. If you ever need more home essentials, feel free to check out our range at Appliances Direct for more options.
Best regards,
Lee
Faulty product with missing components
Absolutely would not recommend this company. I was sent a faulty portable air conditioning unit. It did not come with the window installation kit as advertised in the product listing. This whole experience has wasted a huge amount of my time, as having the product sent back for testing and repairs will take upwards of 2 weeks. Sales order number 57496437
28 lipca 2026
Opinia niezależna
Odpowiedź od Aircon Direct
Hi Ryan,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
We have received a faulty aircon (as…
We have received a faulty aircon (as the engineer has verified upon fixing). I am still waiting to hear from Aircon Direct about a replacement. Haven’t heard back yet..
16 lipca 2026
Odpowiedź od Aircon Direct
Hi FG,
Thank you for your review.
Please accept our sincere apologies for the faulty air conditioning unit and the delay in updating you about a replacement. We understand how frustrating this might have been.
A case manager sent you a message on 03/08. If you respond directly, they will prioritize resolving your issue.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.