Aestheticsoftheroyalliverbuilding Recenzje 

9
•
Wynik TrustScore: 3 na 5

2,8

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2,8

Średnia

Wynik TrustScore: 3 na 5

9 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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2,8

Wszystkie recenzje

(9)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

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Oceniono na 1 z 5

Avoid at all costs - had to take them to court!!

Avoid at all costs. Hideous company built for profit only with no care for the patient.
Had to take them to a small claims court over a deposit refund as they were refusing unless a 'refund contract' was signed. If you are ever offered to sign the refund contract - DO NOT DO IT!!! It contains legal clauses in there that they then use against you to retain the deposit (totally unlawful). They also tell you that they cannot refund you until you sign the contract but don't listen to that either - their request is not even legal under the Consumer Rights Act and you are entitled to your deposit without signing anything. After 4 months I finally received my money back via the small claims court as they of course had no right to retain a deposit. I have email trails provided to the court of multiple unanswered emails and phone calls over 3 months - it really wasn't worth the headache to have anything to do with this company, and I'd strongly advise using a different company in Liverpool that actually care about their patients.

31 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Think twice before handing over a large deposit

My Experience with Royal Aesthetics Liverpool
Think twice before handing over a large deposit
Very disappointed with how my refund was handled.
I paid £1,000 in deposits for surgery booked for 19/06/2026 at 17.15
On the evening before surgery, I was told the procedure was cancelled because the surgeon was no longer available.
I accepted the cancellation — things happen. I was offered another date, but it wasn't suitable for me, so I asked for my £1,000 deposit back.
That's when the problems started.
I was sent a refund form containing seven declarations including a gag clause and told I had to sign all seven before my money would be returned. I wasn't prepared to sign declarations I didn't agree with. I even offered to come into the clinic after work so the refund could simply be put back onto my card.
I then emailed them requesting my refund and referring to my rights under the Consumer Rights Act 2015.
No reply.
I emailed again on 22/06/2026.
Still no reply.
After being left with no resolution, I contacted my bank on 26/07/2026 and provided all the relevant evidence.
The £1,000 was finally returned to me on 11/09/2026.
via my bank, Nearly three months after I requested it.
The cancellation wasn't what upset me most. It was the way my refund was handled afterwards.
I shouldn't have had to chase, send unanswered emails and eventually involve my bank to recover my own money.
What could have been a simple refund became a long, frustrating and stressful experience.
I am sharing this because I would have wanted to know about this experience before paying £1,000. I believe this company is only interested in financial gain

19 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

This firm is an absolute nightmare

This firm is an absolute nightmare! 😠 They lured me with a "free consultation," which turned out to be just a receptionist, demanding a hefty deposit to see a professional. They flat-out refused a refund, even though no services were rendered. They even tried to force a gag clause to silence me! 😡 Horrible business ethics. I've had to report them to trading standards. 😤

1 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Smoke and mirrors

Don’t waste your money, smoke and mirrors!
Had Morpheus8 and look worse!
To top it off, trying to “rectify “ with charging me £1000 !!

26 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

Wholeheartedly do not recommend this place

My surgery was cancelled the evening before (8.30pm) due to the surgeon having an emergency. I understand these things happen but honestly the whole experience start to finish was awful. Every appointment I had up to my surgery was unreasonably delayed (well over an hour each time), and chatting to others in the waiting room this appeared to be the common experience. My surgery was rebooked for 3 weeks later but only after I contacted them daily for updates. The Appointment before my surgery was again over an hour late with feable excuses once again (we don't know how long surgery will take, it's not our fault blah blah). The day of my surgery I was booked in for 10am, my surgery didn't start til around 11.30 - it seems this clinic is in a time worm hole where absolutely nothing can run on time. I should also mention when I arrived for surgery in the morning I gave my name and what I was there for, the girl on the desk didn't even smile and say hello or anything just, 'we need to take your balance' and proceeded to hand me the card machine. I found this a mindblowing way to greet a patient who is about to have surgery, who can be assumed to be nervous and also was cancelled the first time round. It gives you an idea of what they really care about. I am now one week post surgery and was supposed to have my one week check in call this morning. Have they called me? No of course not. I wish I could say I was surprised. I cannot wait to be fully healed and discharged so I never have to deal with this place again. Honestly find somewhere else to have your treatments if you want to be treated with any type of dignity and want to keep hold of your sanity. How this place runs is beyond me and no-one seems to care or acknowledge any of this. Avoid avoid avoid.

20 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Vaser lipo - happy with results

Vaser lipo with Dr Tomasz and Katrina.

I have a small frame with pouch of fat on my stomach I've been unable to shift. I opted for vaser lipo.
I'm currently 5 weeks post surgery and my stomach is noticeably flatter already. There's still a small amount of swelling so my results will continue to improve.

Dr Tomasz and Katrina were very professional but also kind and helpful. They explained each step in detail both on the day and with follow up care.

I felt at ease throughout and am happy with the results of my surgery and my experience as a whole. Thank you :)

17 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Warning hidden £1,000 charge!!!

Warning hidden £1,000 charge!!!
I’m really disappointed with how I was treated after my surgery. While I was in the recovery room, feeling extremely vulnerable, I was told that I had to pay an extra £1,000.

What makes this even more frustrating is that I had three consultations before my surgery, during which there was plenty of opportunity to explain any changes or revised costs. None of this was mentioned until after the procedure, when I was unwell and in no position to properly question it.

At the time, I felt under a lot of pressure and didn’t feel well enough to challenge the situation. As someone who has just had surgery, I expected care and understanding, not to feel pushed into making a financial decision while unwell.

The stress of the situation caused my blood pressure to drop, and I had to stay at the clinic for over four extra hours. It was a very upsetting experience and not something I believe any patient in recovery should go through.

I held off leaving a review, hoping the company would reflect on this and make sure vulnerable patients aren’t put in the same position in the future. It has now been three months since I made a formal complaint, and there has been no progress or resolution.

8 października 2025
Opinia niezależna

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