Avoid at all costs - had to take them to court!!
Avoid at all costs. Hideous company built for profit only with no care for the patient.
Had to take them to a small claims court over a deposit refund as they were refusing unless a 'refund contract' was signed. If you are ever offered to sign the refund contract - DO NOT DO IT!!! It contains legal clauses in there that they then use against you to retain the deposit (totally unlawful). They also tell you that they cannot refund you until you sign the contract but don't listen to that either - their request is not even legal under the Consumer Rights Act and you are entitled to your deposit without signing anything. After 4 months I finally received my money back via the small claims court as they of course had no right to retain a deposit. I have email trails provided to the court of multiple unanswered emails and phone calls over 3 months - it really wasn't worth the headache to have anything to do with this company, and I'd strongly advise using a different company in Liverpool that actually care about their patients.








