Acronis Recenzje 3174

Service wie immer schnell, kompetent und zuverlässig. Danke

swift, courteous and professional help fixed my problem

Prompte, zielgerichtete Problemlösung

Even though there are certainly more favourable circumstances for a conversation, it was nevertheless a a very positive experience I had with the Acronis support.
I can look back on a long professional career and cannot recall ever having had such a positive experience during a support transaction.

Their software for cloning drives is absolute garbage. Maybe the worst experience I’ve ever had with a piece of software. It just locks your computer up for hours and does nothing. You have to physically shut your computer off in order to close it after it has been running for hours with no results. Otherwise it won’t let you do anything. You can’t even ctrl+alt+delete. You have to push the physical power button on the computer and just shut it off. Absolute garbage.

I am very much indebted to Mr. Rahul Arora for his excellent support. He is extremely knowledgeable and customer-friendly. He clearly explained the problem to me before fixing it. He is an excellent employee of Acronis. Please convey my kudos to him. Thanks.
Best,
Bala

Acronis responded promptly and accommodatingly to an accidentally triggered payment transaction. Thank you very much.

Contact by phone without long precedures and waiting time. Problem was directly solved.

Acronis software has lost its ability to update virus signatures and, therefore, will not back up files either. I have submitted a tech support ticket, and the first and second responses were for information that I had provided the first time. It is clear they don't even bother to read the tech support request and instead send out cookie-cutter responses. I have been waiting for three days for a response to the fatal error that Acronis True Image has encountered. I have done clean uninstalls using their cleaning executable file, followed all instructions to perfection, and still the software does not work. I am not sure why tech support cannot deal with this in a timely fashion. Needless to say, once the subscription is over, I will be going elsewhere.

The Service Agent was both knowledgeable and helpful. As an older user I was grateful for the patience that was shown to me and clarifying of my misunderstanding of one of the features.
All of the Service Agents I have had contact with over the years I have used Acronis have demonstrated the same level of professional competence and respect.

My project was to rationalize my inventory of backups going back to 2011, manage my hard drive and on-line capacity, and stream line my backup process going forward. Not being an IT professional made this task virtually undoable. Mridul was patient and his follow-up after each session was to-the-point, operational, and within my grasp to understand. I feel very confident about my ability to manage this process in the future.

Acronis provided quick, personal and effective help

Very satisfing, very pleasnat

Representative handled very well, finally working.

Super support! Very responsive and committed to solving the issue.

knew what he was doing - very helpful

Technical support was thoroughly professional and effective.

Excellent Service, very competent and quick.

Great support. Respectful and efficiently.