Had been looking at a Kia for sometime & knew I wanted the Sportage. From the first time we set foot into the Burntwood show room to even before we the level of professionalism & friendliness wa... Zobacz więcej
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Zobacz, co mówią recenzenci
Dealt with Milan at Kia Burntwood Branch who listened to all my wants and needs, the car in question was slightly over my budget but Milan talked me through the whole process and how this could be a p... Zobacz więcej
Reakcja na opinię
Been dealing with Acon Kia Burntwood for 10yrs and always had great treatment from all staff there sales reception and service department great place to buy your KIA
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Attentive staff (Jordan) who listened to my requirements and understood exactly what I needed. Open and honest negotiations that resulted in an order placement. My takeaway is that the dealership... Zobacz więcej
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Informacje dotyczące firmy
- Dealer samochodów Kia
- Salon samochodowy
- Leasing samochodów
- Dealer pojazdów mechanicznych
- Komis samochodowy
Napisane przez firmę
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Dane kontaktowe
Cannock Road, WS7 1JS, Burntwood, Staffordshire, Zjednoczone Królestwo
- 01543 685656
4,8
Doskonała
620 recenzji
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It is a shame this business is let down…
It is a shame this business is let down by the huge inefficiency in answering the phone in the Service Department. Two weeks ago I held the line on two seperate occasions for 20 minutes with no one answering. I left 2 voicemails requesting a call back, neither materialised. The following day I rang again, held for 15-20 minutes with no answer.Today I have spent 25 minutes trying to speak to someone in the Service Department, again, with no joy and no follow up to the voicemail message I left requesting a call back.I have just spent another 30 minutes on the line with no answer. Two weeks ago I was prepared to accept this may have been a one off but now question if this is the case. The staff themselves are personable and helpful when I visit the department but this issue clearly needs addressing before people start taking their business elsewhere.
9 września 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Hi Phil, thank you for sharing your experience with us. I sincerely apologise for the challenges you've faced in reaching our Service Department. We pride ourselves on our excellent customer service, and it's clear we have room for improvement in our response times. Your feedback is invaluable as we work to enhance our reliability and ensure a trustworthy experience for all our customers. I appreciate your patience and understanding, and I assure you that we are committed to providing the quality support you deserve. If you need immediate assistance, please feel free to reach out directly at customercare@acorn-group.co.uk Thank you for your continued support.
Been dealing with Acon Kia Burntwood…
Been dealing with Acon Kia Burntwood for 10yrs and always had great treatment from all staff there sales reception and service department great place to buy your KIA
8 września 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Ken, for your fantastic review. We are delighted to know that you have consistently enjoyed great treatment from our friendly staff at Acorn Kia Burntwood over the past decade. Our strong commitment to providing excellent customer service in a pressure-free sales environment is what sets us apart. We truly value your trust and are dedicated to supporting you throughout your ownership journey with reliable aftercare. Your satisfaction is our top priority, and we look forward to serving you for many more years to come. If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit to collect your new car. Take care and have a great day.
5 Star Service
Had been looking at a Kia for sometime & knew I wanted the Sportage. From the first time we set foot into the Burntwood show room to even before we the level of professionalism & friendliness was outstanding, The Personalised short videos they send is a nice touch as well.
Ended up going for a test drive in a Sportage GT-Line and fell in love right away. Went back & spoke with the salesman “Milan“ whom answered everything we wanted to know & wasn’t at all pushy like so many other dealerships are.
After spending some time chatting we ended up putting an order in for the new Kia Sportage Storm and doing a part exchange of our current vehicle. All the paperwork is done and is now just a waiting game to have the car delivered.
One very happy customer and would highly recommend Kia Acorn.
4 września 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you for your fantastic review, Jon. We're delighted to hear about your positive experience at our Burntwood showroom. Our team, especially Milan, is dedicated to providing a pressure-free sales environment and excellent customer service, so it's wonderful to know that this resonated with you. We truly appreciate your trust in us and are excited for you to enjoy your new Kia Sportage Storm. Should you have any questions while you await your delivery, please feel free to reach out. We're here to support you throughout your ownership journey and ensure your satisfaction with our reliable aftercare. Take care and have a great day.
Dealt with Milan at Kia Burntwood…
Dealt with Milan at Kia Burntwood Branch who listened to all my wants and needs, the car in question was slightly over my budget but Milan talked me through the whole process and how this could be a possibility. I am now looking at purchasing my dream car. Would recommend this garage and Milan. Friendly and reassuring, what a refreshing change.
2 września 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Sharon, for your wonderful feedback. We're thrilled to hear that Milan provided you with a friendly and reassuring experience while helping you find your dream car. Our team are dedicated to offering excellent customer service in a pressure-free environment, and it's great to know that Milan's support made a difference for you. We appreciate your recommendation and look forward to assisting you throughout your ownership journey. Enjoy your new car.
Attentive staff () who listen
Attentive staff (Jordan) who listened to my requirements and understood exactly what I needed. Open and honest negotiations that resulted in an order placement.
My takeaway is that the dealership obviously need to do business but work to reach a mutually acceptable conclusion. I can see my custom remaining well into the future.
1 września 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Andy, for your wonderful feedback. We're thrilled to hear that Jordan provided you with attentive and honest service. Our team are dedicated to creating a pressure-free environment where your needs are understood and met. We truly value your trust and are committed to supporting you throughout your ownership journey. We look forward to serving you for many years to come and ensuring your satisfaction with every visit. Enjoy your new car.
Overall really positive experience so…
Overall really positive experience so far. No presure, clear information, helpful member of staff.
28 sierpnia 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Alison, for your positive feedback. We're delighted to hear that you had a pressure-free experience and found our staff helpful. Our team is dedicated to providing clear information and excellent customer service, ensuring you feel valued and supported throughout your journey with us. Your satisfaction is our priority, and we appreciate your trust in our reliable dealership. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help.
Car Purchase
My enquiry regarding the purchase of a car was dealt with by the reprepresentative efficiently and courtesly. I was taken to the cars for sale and was given a detailed explanation on specification on the different models.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Clive, for your wonderful review, We're thrilled to hear that our representative provided you with efficient and courteous service. Our friendly staff are dedicated to ensuring a smooth and transparent car-buying experience, and it's great to know that you found the detailed explanations helpful. We pride ourselves on our commitment to quality and customer satisfaction, and your feedback truly motivates us to keep going above and beyond. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your journey with your new car.
As always excellent service from Kia…
As always excellent service from Kia Burntwood, Calum was very helpful and was able to answer questions with good knowledge. If your looking for good customer service with a good choice of used cars then Kia Burntwood is place to visit
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Annette, for your wonderful feedback. We're thrilled to hear that Calum provided you with excellent service and answered all your questions. Our team are dedicated to creating a pressure-free environment where you can find the perfect used car. We pride ourselves on our knowledgeable and friendly staff, ensuring a smooth and transparent car-buying experience. Your satisfaction is our priority, and we look forward to supporting you throughout your ownership journey. We appreciate your trust in Kia Burntwood and hope to see you again soon.
The place to go
From the moment we got on the land of Acorn Kia we actually liked what we was looking at, Josh came out with the keys so we could ask the questions and what was required and we finally decided on the car we would like to purchase Josh took us out for a test drive and even more satisfied we picked the right car and then filling in paperwork inside the office where we was offered drinks and making the right decision the car was right for us Josh was a gent helping us along the way I would recommend Acorn Kia is the place to go even my daughter who was with us is considering going there for when she upgrades her car
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Steve, for your wonderful review. We're thrilled to hear that you had such a positive experience with Josh and found the perfect car for you. Our team is dedicated to providing a pressure-free sales environment and excellent customer service, and it's great to know that we met your expectations. We appreciate your recommendation and look forward to welcoming your daughter when she’s ready to upgrade. Enjoy your new vehicle, and remember we're here to support you throughout your ownership journey.
Wow what a service
Wow what a service, Callum couldn’t have been more helpful, very knowledgeable, Professional and advised us on a few things, Transaction so far is all going smoothly and looking forward to picking up our new car next week. My current car was also in for its annual service and again all good from the service team too, highly recommend Kia Burntwood
28 lipca 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Michelle, for your fantastic feedback. We're delighted to hear that Callum provided you with such knowledgeable and friendly service. Our team is committed to creating a pressure-free car-buying experience, and it's wonderful to know that your annual service went smoothly as well. We truly appreciate your recommendation of Kia Burntwood and look forward to welcoming you back next week to collect your new car. Your satisfaction is our priority, and we're here to support you throughout your ownership journey with reliable aftercare and quality service. Take care and have a great day.
Brilliant experience from start to…
Brilliant experience from start to finish, highly recommend this company.
28 lipca 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Huw, for your fantastic feedback. We're delighted to hear that you enjoyed a brilliant experience with our friendly staff. Our commitment to providing excellent customer service ensures a smooth and pressure-free car-buying journey. Your satisfaction is our top priority, and we truly appreciate your recommendation. Should you need any assistance in the future, please feel free to reach out. We're here to support you throughout your entire ownership journey with reliable aftercare. Take care and enjoy your new car. Happy driving. Have a great day.
★☆☆☆☆ (1 Star)
★☆☆☆☆ (1 Star)
I am extremely disappointed with the after-sales service provided by Acorn Kia Burnwood.
On 21 April 2026, we purchased a second-hand BMW X1 Hybrid from Acorn Kia. We travelled from Worthing to collect the vehicle. The purchase itself was straightforward, and we dealt with Mr Peter, who completed the sale quickly. The car was sold with a 12-month warranty, giving us confidence that any unexpected issues would be dealt with professionally.
Unfortunately, as soon as we arrived home and attempted to charge the vehicle for the first time, we discovered that the charging port flap would not open, making it impossible to charge the hybrid battery.
Following advice from our local garage, we contacted Acorn Kia immediately. They agreed that, as the vehicle was under warranty, the repair should be carried out by a BMW dealership and confirmed that they would cover the cost.
The vehicle was booked into BMW, where they carried out a full diagnostic inspection before replacing the faulty charging port mechanism. The repair was completed on 24 April 2026, and the total invoice came to £361.79, which we had to pay ourselves upfront based on Acorn Kia’s agreement that we would be reimbursed. All authorisations and agreements were made by telephone and confirmed by email.
Since then, the customer service has been unacceptable.
Despite countless emails and phone calls over the last three months, we have still not received the £361.79 we are owed. Every time we contact Acorn Kia, nobody seems to know about our case. Messages are ignored, Mr Peter does not return calls, and we are repeatedly asked to explain the situation from the beginning.
I eventually managed to speak with the Sales Manager, James, who acknowledged the issue and assured me that Acorn Kia would reimburse us directly without further delay because the warranty company was taking too long to process the claim.
Today, 24 July 2026, we are still waiting for our refund.
This is not simply about £361.79. It is about a dealership failing to honour its commitments, providing poor communication, and leaving a customer out of pocket for months despite repeated promises that payment would be made.
The vehicle itself is excellent, but the after-sales service has been one of the worst experiences I have had. A warranty has little value if a dealer refuses to follow through when a genuine claim arises.
As Acorn Kia has failed to resolve this matter despite numerous opportunities, we have now lost confidence that they intend to honour their agreement. We will therefore be pursuing legal action to recover the outstanding £361.79, together with any additional costs we are entitled to claim.
Based on our experience, I cannot recommend this dealership. Selling a vehicle is easy; standing by your promises afterwards is what defines good customer service, and unfortunately Acorn Kia has failed to do so.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Dear Melanja, I sincerely apologise for the frustration you've experienced with our after-sales service. Your feedback is invaluable, and I assure you that we are committed to resolving this issue promptly. I understand how crucial it is to honour our commitments, especially regarding warranty reimbursements. I will personally take ownership of your case and ensure it is escalated and addressed without further delay. Thank you for your patience, and please feel free to reach out directly at customercare@acorn-group.co.uk if you need further assistance. We value your trust and are dedicated to providing you with the quality support you deserve.
Josh the guy I spoke to was very…
Josh the guy I spoke to was very helpful and answered all questions that I had for him, made us feel very welcome, would definitely recommend
19 lipca 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Grant, for your wonderful feedback. We're thrilled to hear that Josh provided you with helpful and friendly service. Our team is dedicated to ensuring a pressure-free and enjoyable experience for all our customers. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your trust in us. Enjoy your new car.
New Vehicle ordered
When we arrived at the Kia showroom we spoke with Andy Hutchinson, who was very knowledgeable about our needs as I was a looking for my next Mobility car, Andy took us through our option and explaining the new regulations, which helped a lot.
12 lipca 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Nigel, for your wonderful review. We're thrilled to hear that Andy was able to assist you with your mobility car needs and provide clarity on the new regulations. Our team is dedicated to delivering excellent customer service in a pressure-free environment, ensuring you feel valued and supported throughout your journey. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to seeing you again soon.
I had a positive result with the Acorn…
I had a positive result with the Acorn Motor Group. Josh was very knowledgeable and efficient. I have now reserved a new Kia EV3 and I look forward to collecting it.
Beverly Beavon
8 lipca 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Beverly, for your fantastic review. We are delighted to hear that Josh provided you with knowledgeable and efficient service. Congratulations on reserving your new Kia EV3; we are excited for you to collect it soon. Our team is committed to delivering a smooth and transparent car-buying experience, and your satisfaction is our top priority. If you have any questions or need assistance at any stage, please feel free to reach out. We're looking forward to your next visit with us. Take care and have a wonderful day.
Sales aftercare is shocking
Sales aftercare is shocking. When you’re thinking of buying a new car you’re quick to bombard the customer with phone calls but once you’ve transferred the money over and you have your commission this is where the service is shocking. Been waiting 11 weeks for our new car. I’ve phoned numerous of times to speak to an individual who on every occasion is busy. I then get told he will call us back. No phone calls at all.
I have called today to be told he is sitting at his desk I’ll transfer you to his phone. This then went straight to voicemail. This is just not good enough. I shouldn’t have to be chasing to see where my car is. You should have 5 star customer service until the day you pick your car up. Not happy at all.
7 lipca 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Hi Rachel, I truly apologise for your experience with our aftercare service. We pride ourselves on providing reliable and quality customer service, and it’s clear we fell short in your case. I completely understand how frustrating it is to wait for your new car without clear communication. Your feedback is invaluable, and we are committed to improving our processes to ensure a smoother and more transparent car-buying experience. We appreciate you bringing this experience to our attention. If you are willing, please contact us at customercare@acorn-group.co.uk so we can address this situation directly. We look forward to hearing from you.
Superb service
I came along for my car mot and brake fluid change today and could not fault the staff and mechanics
They gave me a detailed check on car and was fully thorough in what they did
I felt totally at ease with bringing my car here and would definitely recommend using acorn
The service advisors were very helpful and knowledgeable and I have no hesitation to bring my car again for any work and servicing in the near future as my car servicing intervals are every two years it helps with us looking after the car and keeping it in excellent condition and together with their experience I feel that I can own it and put total confidence in them when it comes to making sure it’s running well
Thank you you have been amazing today and I am really overwhelmed with the helpfulness I received
🥰🥰👍👍
6 lipca 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Victoria, for your fantastic feedback. We are delighted to hear that our knowledgeable and friendly staff made your visit a stress-free experience. Our team is committed to providing excellent customer service and ensuring your car remains in top condition. Your trust in us is invaluable, and we are here to support you throughout your ownership journey. We truly appreciate your recommendation and look forward to assisting you with any future servicing needs. Take care and have a fantastic day.
Andy was very helpful & professional
Andy was very helpful & professional, its was a pleasure buying the car. No pressure sale which is unusual nowadays. Would definitely recommend Acorn Burntwood.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Kim, for your fantastic review. We're delighted to hear that Andy provided you with such helpful and professional service during your car buying experience. Our pressure-free sales environment is designed to ensure you feel comfortable and supported throughout the process. Your recommendation means a lot to us, and we are committed to delivering excellent aftercare to all our valued customers. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
Very very good!
This is going to be a very easy review to write as Acorn Kia we’re superb through the process of buying my EV4. I dealt with Mitch and he is a credit to the business. Any questions I had were answered quickly and fully and the service was the right mix of professional and friendly. Handover was excellent and the car was prepared to a very high standard. I can’t recommend Acorn and in particular Mitch enough. By way of reference in the last 12 months I have bought a Hyundai for my wife and a Renault for my son and this purchase was bar far the most trouble free and best experience.
21 czerwca 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you for your wonderful review. We are thrilled to hear that your experience with Acorn Kia and Mitch was so exceptional. Our team prides itself on delivering a smooth and transparent car-buying experience, and it’s fantastic to know we achieved that for you. We truly appreciate your kind words about our knowledgeable and friendly staff, as well as the quality of service you received. Your satisfaction is our top priority, and we are committed to supporting you throughout your ownership journey with our reliable aftercare. If you have any further questions or need assistance, please don’t hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
Great sales service…
Callum was very helpful throughout the sale process. I initial agreed on a different Kia Sorento and requested a tow bar but due to difficulties in sourcing one opted for a different Sorento which already had a tow bar. Callum was very helpful in sorting a good deal for this vehicle and even rang on his day off to answer some queries I had. Seamless process when collecting the vehicle.
18 maja 2026
Opinia niezależna
Odpowiedź od Acorn Motor Group - Acorn Kia (Burntwood)
Thank you, Dave, for your fantastic review. We are delighted to hear that Callum was very helpful throughout the purchase of the Sorento, even though you opted for a different one with a tow bar than you initially choice. Our friendly staff are committed to providing reliable customer service in a pressure-free environment, and it’s wonderful to know we met your expectations. We truly appreciate your trust in us and are here to support you throughout your ownership journey with our strong commitment to aftercare. If you have any questions or need assistance, please don’t hesitate to reach out. Take care and enjoy your new car. Happy driving.
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