Disappointing experience I ordered a set from 4th & Reckless, but unfortunately the top was missing from my order when it arrived. I contacted customer service by email and have tried to get th... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really disappointed with quality of some of these products after washing. Have ordered a few items from this brand and initially really loved all items, however I have two skirts that I have brought,... Zobacz więcej
Reakcja na opinię
Ce site est tout simplement une escroquerie. Des frais de livraison de 20 euros pour la France, et si par malheur la taille n'est pas conforme (j'ai commandé du 38, c'était trop petit), le retour vo... Zobacz więcej
Reakcja na opinię
My new favourite brand! First time ordering from 4th and it absolutely won’t be the last. I’ve ordered a mix of things, dresses, shoes, swimwear and every item has exceeded the other in quality and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z odzieżą damską
- również w kategorii:
- Krawiectwo na miarę
- Sklep odzieżowy
- Sklep z dodatkami
- Sklep z odzieżą wierzchnią
- Sklep ze strojami kąpielowymi
Informacje przekazane przez różne źródła zewnętrzne
4th & Reckless is all about documenting those timeless moments - what you’re wearing, who you’re with and what you’re doing. It is for the women who are unafraid to take risks, who forge their own way and who chase their own success. At 4th & Reckless, we offer women’s clothing and footwear. It is our mission to design head to toe looks that inspire women to embrace their style in all aspects of life. We mix classic tailoring with key trend pieces. With numerous possibilities, it’s not about one look. It’s about how you style it.
Dane kontaktowe
Manchester, Zjednoczone Królestwo
- customercare@4thandreckless.com
- www.4thandreckless.com
2,4
Słaba
1 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very nice♥️♥️♥️
18 maja 2024
Odpowiedź od 4th & Reckless
Hey,
Thank you so much for your 5-Star rating. It’s much appreciated❤️
Kind Regards,
4th & Reckless xx
Very reckless
Very reckless
I should have read the reviews before placing an order.
Waiting for a refund for way over the 10 days advised on receipt of my return. What is this?
I most definitely won't be back!!
16 maja 2024
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey,
Thanks for taking the time to leave a review❤️
I can see a member of our team has helped resolve this for you and you have received your refund.
We appreciate your feedback!
Kind Regards,
4th and Reckless xx
POOR CUSTOMER SERVICE & REFUND POLICY
Refund ‘policy’ is a joke- don’t listen to the 10-day money back once they’ve received your return… I’m still waiting and 10 days have well gone. Have contacted customer service but no reply. Won’t be ordering again.
17 maja 2024
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey,
Thank you for leaving us a review, we are sincerely sorry you are unhappy with our service💔
I can see our Customer Care Team responded to your email query within 24 hours and a refund was processed for your return. I can only apologise for the delay you experienced with your refund, we are a very small team and we do our very best to get through all returns asap.
Kind Regards,
4th and Reckless xx
£7.50 to return item
Items returned and charged nearly £4 for return postage and a further £3.50 deducted from return and told this was to reduce “carbon footprint”. Emailed their customer service to query this and they never replied. Do not order from this company. They are obviously paying bloggers to promote their goods but their ethos is awful and not customer focused.
13 maja 2024
Opinia niezależna
Odpowiedź od 4th & Reckless
Hi Helen,
Thanks for leaving a review. So sorry to hear you're unhappy with our service.
I can see our Customer Care Team responded to your email query regarding this within 48 hours. Our return fee is explained in our returns policy and on our delivery & returns page, which we advise customers to read before making a purchase. Please see below -
https://4thandreckless.com/pages/delivery-returns-united-kingdom
https://4thandreckless.com/policies/refund-policy
We also cannot refund the original delivery fee which you paid to have your parcel delivered as this service was fulfilled.
I hope this helps to clear this up.
Kind Regards,
4th and Reckless xx
Worst company ever
Truly the worst experience I’ve ever had with a company. Have been waiting for my refund for nearly two weeks and it’s nowhere to be seen after having chased it multiple times. So quick to take your money, and they can’t even give it back even after you pay for your return!
4 maja 2024
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Emily,
Thanks for taking the time to leave a review❤️
I have had a look into this for you and I can see our Customer Care Team processed your refund on 13/05/24, this was within our promised processing time of 10 days as advised on our website.
We do kindly ask that you allow a few days for the refund to show in your account as standard. I hope this helps!
Kind Regards,
4th and Reckless xx
Absolute joke
Absolute joke - returned a top that was faulty, firstly had to pay postage £3.50 - to then only receive part refund as they held onto to the VAT. Will never buy from this company again
15 maja 2024
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Laura,
Thank you for leaving a review. So sorry you experienced an issue with your order💔️
Please be assured, we don't expect our customers to pay for the return of a faulty item!
Our Customer Care Team are always here to help and they are more than happy to provide a free return voucher if an item is faulty, all you need to do is email them explaining the issue.
If you have paid for your return, please contact our Customer Care Team at customercare@4thandreckless.com and they will refund this for you.
I hope this helps! Kind Regards,
4th and Reckless xx
Terrible returns breaching consumer…
Terrible returns breaching consumer rights - the website states 30 days return policy. The law states that return days are calculated from the point at which the customer has possession of the items (date they are delivered). However, the website is set to only accept returns from the date the items were ordered. This is ridiculous because your items could be delivered late or get lost on the way and this eats into your statutory returns period. Unacceptable, won’t be ordering from here again & would like money back for the items I have been trying to return.
12 maja 2024
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey,
Thank you for your review.
I can see our Customer Care Team have responded to you regarding this issue. Please be assured, we do of course allow our 30 day return policy from the date a parcel is delivered. It appears there was an issue with our returns portal at the time, however, our team have since resolved this for you and you have been able to register your return, so sorry for any confusion and any inconvenience caused.
Kind Regards,
4th and Reckless xx
AWFUL COMPANY
AWFUL COMPANY
Been waiting for a refund since 26 April, been in contact with the company multiple times with no response!!!!
26 kwietnia 2024
Opinia niezależna
Odpowiedź od 4th & Reckless
Hi Jemma,
Thank you for leaving a review. I am very sorry you are unhappy with your experience with 4th!
I can see our Customer Care Team responded to your email query within 24 hours and a refund was processed for your return. I can only apologise for the delay you experienced with your refund, we are a very small team and we do our very best to get through all returns asap.
Kind Regards,
4th and Reckless xx
Poor customer service
Ordered 2 tops & 2 skirts on 22 April.
Order 4TH74115 - £137 paid standard delivery 3 days
Now 3rd May and after emailing 4 times (got a generic response from Katie) I still have no update on my order, no clothes & £137 out of my account.
Really disappointing customer service, as I am going away this weekend and wanted the items for the trip.
Please can someone get back to me ASAP either with a delivery date or refund me if you do not have the stock.
3 maja 2024
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Charlotte,
Thank you for taking the time to leave a review. So sorry to hear you're not happy with our service!
As explained by our Customer Care Team, your shipment was cancelled by the carrier and returned to our warehouse, this sometimes happens for reasons unknown to us; there could have possibly been a delivery address issue.
I can see the team have now issued you a full refund as a replacement wasn't possible due to stock availability.
So sorry again this happened.
Kind Regards,
4th and Reckless xx
Loooove
Loooove! I will definitely be buying from here again, the quality and price is amazing.
17 kwietnia 2024
Odpowiedź od 4th & Reckless
Hi Dionne,
Thanks so much for leaving a review!
We are so happy to hear you love the quality of your 4th items❤️
Kind regards,
4th and reckless xx
Excellent delivery and the quality of the clothes were outstanding.
The delivery was so quick and I loved everything I ordered, the quality was first class and I will definitely be ordering again.
27 kwietnia 2024
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Kevin,
Thanks so much for your kind feedback.
We’re so glad that you're happy with our service and the quality of your 4th items!
Kind Regards,
4th and Reckless xx
The website was easy to navigate
The website was easy to navigate, and the speed of delivery was excellent.
I purchased a top for my partners birthday, who is quite fussy and she was delighted with it.
19 marca 2024
Odpowiedź od 4th & Reckless
Hey Andrew,
Thanks so much for your 5-Star rating. It’s much appreciated!
We’re so glad that you're happy with our service and your partner was happy with her gift from 4th.
Kind Regards,
4th and Reckless xx
Odpowiedź od 4th & Reckless
Hi Kelly,
Thank you for your lovely review!
We are so happy to hear you love your 4th item🤍
Kind Regards,
4th and Reckless xx
Great delivery and packaging and great…
Great delivery and packaging and great customer service
16 lutego 2024
Odpowiedź od 4th & Reckless
Hi Molly,
Thank you so much for your lovely review, we really appreciate it.
We are really glad that you liked our service! 🤍
Kind Regards,
4th & Reckless xx
Odpowiedź od 4th & Reckless
Hi Sana,
Thank you so much for your kind review. It’s much appreciated!
We’re so glad that you love your 4th item!❤️
Kind Regards,
4th & Reckless xx
Still not received my refund
20 stycznia 2024
Odpowiedź od 4th & Reckless
Hey Pushpal,
Thank you for your review and sorry to hear you are un happy with our service💔
I can see that your return successfully reached our warehouse on 31/01/24. As advised on our website, we do kindly ask that you allow 10 days from this date for your refund to reach your account. As it has only been 6 days from this date, your refund has not yet been processed.
On this occasion, I have processed your return and refund now. I hope this helps.
Kind Regards,
4th & Reckless xx
Excellent all round
Excellent service and amazing quality for the price.would definitely shop there again.Thankyou
19 stycznia 2024
Odpowiedź od 4th & Reckless
Hi Ruth
Thank you so much for your 5-Star rating. We are so happy that you loved our service and the quality of our products! X
Kind Regards,
4th & Reckless xx
Fantastic products that are true to…
Fantastic products that are true to size and fit amazingly. Ordering, tracking and delivery are also fantastic will definitely highly recommend
18 stycznia 2024
Odpowiedź od 4th & Reckless
Hey Michelle,
Thank you so much for your lovely review, the 4TH team really appreciate it!
We are so happy to hear you enjoyed shopping with us.
Kind Regards,
4th & Reckless xx
Great service and quality item!
I placed my order yesterday morning and it’s arrived via Amazon this afternoon.
The jumper was a restock that I’ve had my eye on.
The item came beautifully packaged.
I can’t comment on returns as haven’t had to yet. The jumper is a lovely quality and can’t wait to wear it.
My experience has been faultless.
6 stycznia 2024
Opinia niezależna
Odpowiedź od 4th & Reckless
Hi Nicola,
Thank you so much for your 5-Star rating. It’s much appreciated!
We’re so glad that you are happy with our service❤️
Kind Regards,
4th & Reckless xx
Awful returns policy
Awful returns policy, they charge you £3.95 to return your items then take forever to refund. They acknowledged my return 2 weeks ago but still no sign of my refund. Avoid
16 grudnia 2023
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Steven,
Thank you for your review and I am sorry to hear you are not happy with your experience.
We are in the process of making our returns quicker and more efficient, apologies for the inconvenience caused. I can see our team has now resolved this for you❤️
Kind Regards,
4TH and Reckless xx
Doświadczenie Trustpilot
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