24/7 Fitness (UK) Recenzje 

334
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

I have been a member for about 2 years. They recently got some new treadmills only the new ones are not great. You can only run on them for a certain amount of time before it shuts dow... Zobacz więcej

Oceniono na 2 z 5

Joined for a week. Equipment was ancient. FAQ states you can cancel online, but instructions are invalid and there is no option in app, website or stripe billing portal. Predatory behaviour exploiti... Zobacz więcej

Oceniono na 1 z 5

I recently had £29.99 leave my account to Befit247. I had no idea who they were. After a week of email correspondence, they sent me this: “Thank you for reaching out to us.... Zobacz więcej

Oceniono na 4 z 5

Great gym and convenient distance, however real shame about new class timetable. No variety or much classes. Dont know why they had to transform the whole studio to hyrox when they could have left hal... Zobacz więcej

Informacje dotyczące firmy

  1. Klub fitness

O 24/7 Fitness (UK)

Napisane przez firmę

Why 24/7 Fitness:

  • 9 Convenient locations with onsite parking
  • Wide range and volume of equipment
  • Multiple sites with ladies-only sections
  • Fantastic value for money
  • Classes included
  • Personal Trainers

Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

334 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(334)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
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Oceniono na 3 z 5

Has everything you need equipment wise

Has everything you need equipment wise. And a great monthly price. However, could do with being more spacious as machines are very close together. And more motivating louder music.

6 listopada 2024
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Thank you for sharing your feedback Lauren! We will pass this on to the management team for future reference.

Thanks,
Team 24/7 Fitness

Oceniono na 1 z 5

Booked a day pass when I got there told…

Booked a day pass when I got there told it had expired but my partners didn’t expire so had to pay agen but was ok

30 października 2024
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Sorry to hear this, there can be some nuance with timings of day pass and arrival.

We'll get in touch with you directly to resolve this matter.

Team 24/7

Oceniono na 5 z 5

Yearly review

I have been going to 24/7 Kidderminster for over a year and have just re-newed my yearly membership. The equipment in the gym are always in good condition and lately improving with getting new equipment to try. The staff are very friendly and Hayley always very helpful if I ever have a question about something.
Would recommend the gym to my friends and family!

13 listopada 2024
Opinia niezależna
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Thank you for your loyalty Courtney! We're happy you're enjoying the facilities.
Shout if you need anything!
Team 24/7

Oceniono na 1 z 5

Really weird vibe with all the neon…

Really weird vibe with all the neon lights, felt like being in a nightclub at 10am. Showers were grim and didn’t lock, won’t be going back

30 października 2024
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Hi Stephan,
Thank you for taking the time to review our gym.
Decor is subjective and it's understandable that our style isn't to everyone's tastes. We like to inject a bit of fun and be a little different.

In terms of showers, we'll investigate this with the gym staff.

Team 24/7

Oceniono na 1 z 5

Customers are Company keys in this…

Customers are Company keys in this burwood Gym I will highly recommend not to join this Gym couple of my friends they got ripped off what they say they don’t do charging too much fees once you make direct debit with them customer Service behaviour absolutely, really bad gym staff announcing and swearing towards Gym uses just because they’re not putting the weights back they do have a lot of issues in this Gym. They won’t see my face anymore oh my friends. this is Gym is a rip off.

22 października 2024
Opinia niezależna
Oceniono na 5 z 5

Equipments

Equipments, cleanliness top notch

10 października 2024
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Thank you for the 5 stars Faith, we're happy you're happy!

Oceniono na 1 z 5

Access Denied 4 times in one week

4 times this week I tried to gain access and was denied. The first 3 times were during manned hours so staff were able to get me in and resolve the issue with the app. Each time I was promised that my pin/QR code would work and there was no clear reason for it not working.
Today, after leaving work and heading there in the afternoon. Same thing happened again and it's unmanned and no direct way to resolve it. I had to come home. I'm back at work on Monday. No guarantee I'll be able to gain access. I'll cancel and go back to my old gym. Had no issues with access and I could workout 24 hours, 7 days a week.

I like the gym and it's closer to home. 5 extra minutes of driving to my old gym isn't bad at all, after this experience.

13 października 2024
Opinia niezależna
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Hi Andre,

This isn't common practice so there must be something wrong, we've escalated to the management team, we're all ready to jump on this when we can speak to you directly.

Can you please get in touch either via reception or by accepting our request to get your contact details?

Team 24/7

Oceniono na 3 z 5

I work away from home quite a bit and…

I work away from home quite a bit and enjoy doing spin classes, I did the Tuesday evening spin class first of all and I didn’t enjoy it at all. Didn’t feel motivated and the instructor was late for the class. I left the gym feeling like I hadnt worked out at all.
However, I went to the Thursday spin class too and that was amazing. I got the workout I needed and the instructor was very motivating!!

27 września 2024
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

We're sorry to hear the instructor was late on that occasion. Unfortunately these things can happen.
We're happy to hear that the next spin class was amazing, let us know if you need anything!

Team 24/7

Oceniono na 5 z 5

Great gym

Great gym, very friendly, nice and clean and loads of equipment.

22 września 2024
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Thank you for taking the time to give us a shout out! We really appreciate your kinds words.

Team 24/7

Oceniono na 5 z 5

Helpful staff

Helpful staff
Polite good environment

5 września 2024
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Thank you for the 5 stars!

Oceniono na 5 z 5

Nice clean gym

Nice clean gym, loads of equipment and staff are super helpful

2 sierpnia 2024
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

We're happy you're enjoying the gyms, let us know if you need anything.

Team 24/7

Oceniono na 3 z 5

Good range of equipment,it’s a little…

Good range of equipment,it’s a little tired but perfectly functional.
Weights an all put away in the correct order which is excellent,the ladies behind reception are fantastic and very helpful.
The only real negative is the disabled facilities, shower etc is out of order and as an amputee using the normal shower is incredibly difficult and I like to workout before work so showering is a must, I have spoken to a member of staff and I am hopeful this will be resolved

7 sierpnia 2024
Oceniono na 4 z 5

I came on a day pass with my son who is…

I came on a day pass with my son who is a member to make sure he was doing things properly I was impressed with amount of equipment on show if I lived closer I would join but I am a member of a gym close to my house

25 lipca 2024
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Hi John,
Thank you for taking the time to review our gym; we appreciate it.
Is there anything we can improve? We noticed that we're one star off 5?
Team 24/7

Oceniono na 5 z 5

Great session today

Great session today! It’s a clean friendly environment to train !! Everything you’d want the only thing that’s missing for me is the classes.

23 lipca 2024
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Hi Sonia, thank you for taking the time to review the gym. We're pleased you're happy with your experience!

Team 24/7

Oceniono na 2 z 5

Alot of machines not working

Alot of machines not working

22 lipca 2024
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Hi Lynsey, thank you for taking the time to review the gym.
We apologise for any inconvenience. We work with suppliers to get machines up and running as quickly as possible, but due to strict regulations for health and safety and parts, there can sometimes be small delays.

Team 24/7

Oceniono na 1 z 5

You really do get what you pay for

You really do get what you pay for. There’s a limited amount of machines and they’re poorly maintained. After my first visit to the gym I knew this wasn’t for me, I cancelled my membership so I could find a proper gym with a larger selection of equipment that doesn’t have ‘out of use signs’ on. I paid £20 for the month and now I’ve been taken off the access page as I don’t have a ‘valid membership’ due to cancelling. That’s absolutely fine I don’t want access to this gym anyway when JD Gyms up the road have pay £10 for your first month offer. Just think it’s a bit unprofessional that nobody has replied to my email about getting a refund as I’m not happy with my membership and cancelled straight away. Keep the £20 and put it towards fixing the out of service equipment lol

14 lipca 2024
Opinia niezależna
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Dear Chelsea,

Thank you for taking the time to review our gym.
We'd love to hear more about your experience with us so that we can understand what we can do better.

What we will say, however, is that we tend to have a different model from the budget gyms. We, therefore, do not fill them as much as perhaps a Pure or a JD, so we're surprised to hear about this.
Perhaps you went at the height of peak hours, which is when the gym is at its busiest. This you'll find at any gym, and we'd go so far as to say the likes of JD and Pure can be even busier.

In terms of out-of-use machines, just so you're aware of how it works, if a machine stops working, you must contact the manufacturer to find a resolution. Say if it's one part that needs replacing, we have to wait until it's available and there's an engineer to fix it. This can cause delays that are outside of our control.
We don't like to take machines out of use for our members, but when it's a health and safety issue, the proper precautions have to be taken into account.

In terms of your single-month membership and cancellation. We'll get in contact with the club and get an understanding of what happened.

Team 24/7

Oceniono na 1 z 5

If you leave make sure you stop direct debit

I joined with my wife at the Kidderminster gym which was fine, but we weren’t using it enough and wanted to join another gym which we did in 2021.

So cancelled the membership on their website, but in the small print said had to cancel the bank as they have no control of that, which I must have forgotten todo so just found out I have paid over £2k

So if you are thinking of leaving make sure you check your bank and cancel direct debits.

I would in future change your policy’s for 24/7 to notify your collection agency to stop the collection like other gym and service providers would

Called the gym and they said they had no control over my bank !

10 lipca 2024
Opinia niezależna
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Thank you for sharing your feedback with us.

We understand your frustration regarding the membership cancellation process. Our policy requires members to cancel their direct debits directly with their banks to ensure they have full control over their banking arrangements.

We appreciate your suggestion for improving our process. Your feedback is valuable, and we will certainly consider it as we look for ways to enhance our services and make the cancellation process clearer and more convenient for our members.

If you have any further questions or need assistance, please feel free to contact us directly. We are here to help.

Oceniono na 1 z 5

The worst gym experience I've ever had

The worst gym experience I've ever had. I signed up with them around April 21st, and from the start, they charged me for the first 7 days of the month separately and then for a full month. Normally, your contract and payments should begin from your sign-up date to the next month. Due to work commitments, I couldn't make it to the gym, so I cancelled my direct debit, thinking I wouldn't return. However, on June 13th, I decided to give it another try.

When I arrived a gym member swiftly processed the payment without explaining why I was being charged for the full month despite it being the 13th. He assured me that starting next month, payments would be due on the first, which felt like a scam.

Inside, most of the gym equipment didn't work properly; it was old, dirty, and unhygienic. The changing rooms smelled bad, and the toilets were filthy. I decided against using the showers after seeing the state of the changing rooms. The facilities seemed outdated and neglected, despite the decent exterior of the building.

My frustration peaked on the evening of June 14th when, after finishing work late at 10 PM, I attempted to access the gym again. Neither my code nor fingerprint worked, and there was no one at the reception desk to assist. The emergency call machine didn't work either, and no one answered the phone when I tried calling for help. After struggling for 25 minutes, I gave up and went home.

It's outrageous how quickly they can take your money in 7 seconds but fail to provide even basic services for over 25 minutes. This gym provides poor service, outdated equipment, and an overall disappointing experience.

14 czerwca 2024
Opinia niezależna
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Thank you for sharing your detailed feedback with us.

Regarding the payment schedule, our terms and conditions outline how payments are processed. We encourage all members to review these terms upon signing up to avoid any misunderstandings.

We apologise for the issue you encountered with your access on June 14th. It can take up to 24 hours for access to activate. If you mentioned you were planning to work out the next day, our staff could have helped you accordingly. We are sorry for any inconvenience this caused. Please note that outside of staffed hours, the gym is not manned.

We appreciate your comments about the gym's cleanliness and equipment. We haven't received any recent feedback concerning these areas, but we take this very seriously and will have maintenance and staff look into it.

Thank you again for your valuable feedback. If you have any further questions or need assistance, please don't hesitate to reach out to us directly. We hope to have the opportunity to improve your experience with us in the future.

Oceniono na 5 z 5

Hillsborough gym

Been a member of hillsborough since it first opened and honestly couldn’t praise it enough, great staff always say hello and that extends to the cleaners aswell, facilities are fantastic. I’ve been coming to this building for over 20 years and several different tenants and this is definitely the best fitness company of them all.

14 czerwca 2024
Opinia niezależna
Logo 24/7 Fitness (UK)

Odpowiedź od 24/7 Fitness (UK)

Thank you so much for your kind words and for being a loyal member of our Hillsborough gym! We're thrilled to hear that you've had such a positive experience with us.

Please feel free to reach out if you need anything or have any suggestions. We look forward to seeing you at the gym soon!

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