worldoftiles.ie Recenzje 

179
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I would like to thank Store Manager Dino and his colleagues Shivash, Rishabh and James for all their help during my recent purchase of tiles for my house. They were enthusiastic, friendly and went out... Zobacz więcej

Oceniono na 5 z 5

Yash from the Kylemore branch did an incredible job in helping us choose a new shower, sink, mixers and tile. He was attentive to our needs but was also proactive in making suggestions, which made t... Zobacz więcej

Oceniono na 5 z 5

Bought Tiles yesterday at World of Tiles Klyemore Rd , we were assisted by Yash who was very helpful and spent time showing us various options , he gave very good advise..

Oceniono na 5 z 5

We recently bought a house & we were struggling to pick tiles & flooring, too much choice. Sai from WOT made such a difference to the experience & helped us at every step along the way. He was super k... Zobacz więcej

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Napisane przez firmę

Ireland's leading retailer of Tiles, Bathroomware and Wood Flooring. Shop online and in stores for great value prices on quality Spanish wall and floor tiles and timber flooring for all areas of your home.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

179 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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4,7

Wszystkie recenzje

(179)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

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Oceniono na 5 z 5

Cirk Store, Dino is amazing

Visited Cork store,second time dealing with Dino and he Is fantastic.so knowledgeable and great to deal with.

26 sierpnia 2023
Opinia niezależna
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Odpowiedź od worldoftiles.ie

Thanks Jean, we will be sure to pass your feedback on to Dino

Oceniono na 5 z 5

Colorado Oak from Dino in Cork

I purchased 3 rooms of Colorado Oak from Dino in Cork shop, great advice and customer service. Will be back for more rooms.

26 sierpnia 2023
Opinia niezależna
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Odpowiedź od worldoftiles.ie

Thank you for your lovely review. We’re pleased you had a great experience.

Oceniono na 5 z 5

Friendly,helpful staff

Shiwin was very helpful when I was picking out my timber flooring.Explained about the best flooring suitable for my bedroom.

23 sierpnia 2023
Opinia niezależna
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Odpowiedź od worldoftiles.ie

Thank you for your lovely review. We’re pleased you had a great experience.

Oceniono na 5 z 5

Excellent service

Very professional company Ian was so accommodating and helpful. Would highly recommend, will definitely be back.

22 sierpnia 2023
Opinia niezależna
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Odpowiedź od worldoftiles.ie

Your positive review means a lot to us. Thank you for your support!

Oceniono na 5 z 5

Cork showroom very helpful

Cork showroom very helpful. Dealt with Dino couldn't help more. We bought Oak fumed herringbone and got lots of tips and help with our choice and the underlay

17 sierpnia 2023
Opinia niezależna
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Odpowiedź od worldoftiles.ie

Thanks a million, we will be sure to pass your feedback on to Dino

Oceniono na 5 z 5

We live in Boston and bought a place

We live in Boston and bought a place
which we are renovating. We found Jason to be very helpful and patient. great prices as well.

21 sierpnia 2023
Opinia niezależna
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Odpowiedź od worldoftiles.ie

Thanks Dermot, we will be sure to pass your feedback on to Jason

Oceniono na 5 z 5

Success at last !

After a long search for tiles we eventually bought our Crystal Ivory 60 x60 at the tralee store.Evan was so helpful and patient ..(as we had been discussing our room size/thoughts on more that one occasion !!) .these tiles make what once was a dark room into a bright light filled space. Absolutely delighted with our choice . Service was excellent.

1 kwietnia 2023
Opinia niezależna
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Odpowiedź od worldoftiles.ie

Anne, Thanks for your great review, we appreciate and I will be sure to let the rest of the team know.

Oceniono na 1 z 5

I again unfortunately find myself in…

I again unfortunately find myself in the position of having to give a very bad review to World of Tiles Limerick, despite me having used the store for the last approximately 20 years and until my last order I have been exceptionally happy with the service and the product. I have tried now, unsuccessfully, to make a complaint in relation to my last order.

World of Tiles Limerick are completely refusing to acknowledge any part in the fact that I was served by an very inexperienced staff member that completely messed up my order. My builder had to return on a few occasions to get the correct items needed. As a result of this unexperienced or untrained staff member my order was completely incorrect and incorrectly priced. The actual cost of the order was substantially higher then the quote given. I have tried to reason with World of Tiles that I would never have proceeded with the order if I had know the price, especially as the order was purchased during one of their "60" tile sales. The amount I had to end up spending for a small en-suite bathroom was ridiculous. World of Tiles have completely disregarded my complaint and are basically stating that because I amended the order (I completely changed the order to a different tile - the dimensions of my bathroom had not changed) the responsibility lies with me. They are not accepting the fact that the mistake made by their employee actually ended up costing me alot of money. They will not accept that THEIR mistake cost me an enormous amount of stress and anxiety as I had to try and find the extra money to pay my builder. It is very unfortunate that such a large store are completely turning this issue around to be the fault of the customer.

I have asked on numerous occasions to be contacted by the Regional Manager but I am still waiting for any phone call. There have been no communication errors either with my email , my work number or my mobile phone number.

12 lutego 2023
Opinia niezależna
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Odpowiedź od worldoftiles.ie

Good Afternoon, Barbara,

thank you for vising our Limerick store on 29th October 2022 with your Bathroom renovation query.

You were served on the day by Assistant Manager A who provided you with your full bathroom quotation for your upcoming project.

On your return to store on 5th November 2022 you made some changes to the initial quotation provided by A with another team member, which resulted in your alternate purchase & new quotation from us.

We supplied these products as directed to you on 5th November 2022.

Both Regional Area Management and Senior Managers from HQ were both in contact on 20th December 2022 regarding your complaint, but as you are aware, these conversations ended both times with your unfortunate connection loss.

as per previous response to review on February 13th 2023.

Oceniono na 5 z 5

World of Tiles Sandyford

Had an AMAZING experience in World of Tiles in Sandyford. This store and the staff are exceptional! Thanks to Ian for all of the help he was so friendly and couldn’t do enough for us. My new bathroom is now complete and is a dream. Will definitely be back soon!!

7 stycznia 2023
Opinia niezależna
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Odpowiedź od worldoftiles.ie

Thank you Shannen for taking the time to express your happiness !! we are delighted that you love your new Bathroom and will pass on your thanks to Ian.

Oceniono na 5 z 5

World of Tiles Tralee - Great Customer Experience

I purchased loads of laminate flooring (herringbone and straight planks) from World of Tiles (Tralee store). The staff were very helpful. I dealt with Evan and Adam while purchasing the flooring and the Alan (store manager) later on when I returned the unused boxes. I couldn’t fault any of them. Very respectful and helpful. I’ll definitely call again when I’m ready to do more work to my house. I’m very pleased with the way the flooring turned out.

11 sierpnia 2022
Opinia niezależna
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Odpowiedź od worldoftiles.ie

We are delighted to hear that you had such a fantastic experience in our Kerry Store. Happy New Year.

Oceniono na 5 z 5

World of Tiles Cork

I had a really nice time in World of Tiles Cork. Sales staff helped me to choose the tiles, they showed enviable knowledge about tiles and bathrooms.
I definitely recommend the shop and will come back again.

1 grudnia 2022
Opinia niezależna
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Odpowiedź od worldoftiles.ie

Thanks for your great review Luka, we appreciate and I will be sure to let the rest of the team know.

Oceniono na 1 z 5

Diabolical customer service

Purchased tiles from Sandyford Branch.

We spent over €3.5k and told them we were building in Kilkenny. There was no mention from sales rep regarding delivery charges (and to be honest we didn't ask as assumed it would be provided). They then told us a week later that tiles had arrived and we had to organize delivery ourselves despite the world of tiles providing nationwide delivery for €60. Salesman tried to tell is it was 'from' €60 until we took screenshots to prove it.

They eventually agreed to match the online price only to call us back on the day of delivery demanding a further 45€ (including cents). Absolute joke of a shop and would not recommend dealing with them at all

14 września 2022
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Odpowiedź od worldoftiles.ie

Hi Joan. I am sorry to hear you had a poor experience with us. And I sincerely hope that your complaints were addressed by the branch.

Oceniono na 4 z 5

I was really pleased and excited until…

UPDATE: To my surprise, a courier delivered tiles to replace all that were broke in transit. I'm still giving a 4 star review as the company gives good service, just with very little communication :) which maybe is a good/fun thing in this day and age... to be surprised in a good way.

I was really pleased and excited to find the tiles I wanted on the website, even happier when they would be delivered to my door in less than a week; however, when the tiles arrived (within the expected window) of the 150ish tiles I ordered more than 20 arrived with corners broken off in transport due to the lack of care in packaging (2 full boxes, 1 opened box and a bag of grout plastic wrapped to a small pallet). Furthermore, the grout looks to be out of date and was damp from the rain of the day. I have emailed the company and not received a response as to whether I will be refunded or the tiles will be replaced. So I am left to re-figure the design of project in order to incorporate the broken tiles and how to salvage any potentially poor grout. Still, the tiles are beautiful and price is comparable to other online tile sellers in Ireland.

24 października 2022
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Odpowiedź od worldoftiles.ie

We’re grateful for your feedback and happy to hear you had a good experience with us.

Oceniono na 5 z 5

A big thanks to Adam in Kylemore Road

A big thanks to Adam in Kylemore Road. He has a wealth of knowledge and guided me in the selection of tiles for my new kitchen.

5 października 2022
Opinia niezależna
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Odpowiedź od worldoftiles.ie

We’re grateful for your feedback and happy to hear you had a wonderful experience.

Oceniono na 5 z 5

Bought tiles online

Bought tiles online, great price .... best price around, great quality, delivered quickly. Very happy.

2 października 2022
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Odpowiedź od worldoftiles.ie

Thank you for your lovely review! We hope to see you again soon.

Oceniono na 5 z 5

Excellent customer experience

I contacted online customer services about an issue on the website and got a call from Niamh Clinton, the marketing manager, who was friendly, professional and helpful. She sent me a link in an email later to fix the website problem and followed up with another email to tell me that the tiles had been dispatched. 11/10 Niamh for an excellent customer experience!

29 sierpnia 2022
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Odpowiedź od worldoftiles.ie

We’re thrilled to receive your kind words. Thank you for your support!

Oceniono na 1 z 5

Appalling customer service

I ordered some tiles which were badly smashed when delivered.
The delivery driver on the day acknowledged the tiles were broken in transit.
I took photos of the smashed tiles on the pallet and sent these on to World of Tiles customer service along with a request for a refund of my payment.
To date, two weeks later, despite a number of email reminders I have heard nothing from World of Tiles.
Disgraceful customer service - complete contempt for me as their customer.

5 września 2022
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Odpowiedź od worldoftiles.ie

Willam, I am very sorry to see you had a poor experience with us. I sincerely hope you god a reply from CS and that the issue was resolved

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