Woods Furniture Recenzje 

2572
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We went to order some arm caps for a settee we had bought from them several years ago. The item of furniture is no longer manufactured, but the furniture specialist, Eliza Bassill went to extraordinar... Zobacz więcej

Oceniono na 5 z 5

Needed some help re the delivery of furniture I had ordered. Spoke to Kelly who was absolutely fantastic. Took the time to check that delivery would be all ok and it was. Fantastic customer service.... Zobacz więcej

Oceniono na 5 z 5

What can I say but an excellent service from the minute I put items in my basket right through to delivery My seating benches are beautiful and exactly as described. Half the price from places one... Zobacz więcej

Oceniono na 5 z 5

We've made multiple purchases from Woods furniture and we have been so impressed with the beautiful, high quality furniture. The first purchased a reclaimed wood bench from the Adelaide Range.... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep z meblami do sypialni
  3. Sklep z meblami ogrodowymi
  4. Sklep z meblami kuchennymi
  5. Sklep z meblami rustykalnymi

Napisane przez firmę

We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 88% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(2572)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 528

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Brewery Square dining room/bar stools

Brewery Square, lovely modern store. Great selection of merchandise. Many thanks to Kelly C for her expert knowledge and friendly advice. Smooth transaction, kept us informed about delivery etc. Also many thanks to Mark and Dylan for delivering and constructing our dining room set and bar stools. Top class service all round.

21 czerwca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hi Richard

Thank you for your kind review of our Brewery Square store. I've let Kelly, Mark and Dylan know how much you enjoyed your experience and they have all said what a pleasure it was to be able to help you with your purchase, delivery and setup of your new dining set and bar stools.

Thank you,

Paul
The Woods Team

Oceniono na 5 z 5

Very good service from Woods furniture…

Very good service from Woods furniture store. Very friendly. Offered very good customer care and service. Eliza was absolutely great from the moment she welcomed us in to store to delivery and after care. Highly recommend shopping in this store. Delivery men very good. Thank you a very nice service all round.

6 lipca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hi Sarah

Thank you so much for your great review. I've passed your thanks on to Eliza and our delivery team who were all pleased to deliver you such a great experience with your new furniture purchase and delivery!

Kind regards

Paul
The Woods Team

Oceniono na 5 z 5

The level of customer service is…iutstanding

The level of customer service is outstanding, rarely do you find nowadays staff who are genuinely engaged and engaging.The rapidity of the delivery was just what I needed as I didn't have a bed on moving in day ! The delivery team were so curtious.Overall the quality of the product and the whole experience was exceptional.I will always return to Woods for all of my furnishing needs in the future.

13 lipca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hello

Thank you for your review, it's so good to hear what a fantastic experience you have received from us here at Woods. We hope to see you again soon and look forward to being able to help you again.

Thank you,

Paul
The Woods Team

Oceniono na 4 z 5

Lovely store with good quality items…

Lovely store with good quality items which are easy to assemble, we purchased the Rubix corner and low bench in grey and the Jupiter dark oak 150cm dining table. The customer service was great on first contact, with an advisor showing items in the show room when enquiries were made - however customer service was poor and quite unhelpful upon attempting to return the first table we ordered.

2 lutego 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hello Lauren

Thank you for your review. I'm really pleased to hear how you enjoyed the store and you love your new benches.

Kind regards

Charlie
The Woods Team

Oceniono na 5 z 5

Lovely showroom

Lovely showroom. Bev the sales assistant was very helpful and Mark and his partner were prompt with the delivery and very efficient.

19 czerwca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hello Patricia

Thank you for your review. I'm really glad to hear how much you enjoyed our store and that Bev and the delivery team could help you with your new furniture purchase and setup!

Thank you,

Paul
The Woods Team

Oceniono na 5 z 5

I had a wonderful experience with Woods…

I had a wonderful experience with Woods Furniture. I popped in for a browse on a Sunday afternoon just after the Castlepoint store opened, and left having ordered a sofa and armchair that I’d fallen in love with! The 20% off offer for the opening week was also irresistible and meant I got a really good deal. Bev Jones was a wonderful salesperson, friendly, professional and informative - an absolute credit to the store.

The furniture was delivered within two weeks. It would have been sooner as I received a phone call to say they would be in my area a few days after ordering and did I want it sooner? Unfortunately I was in the middle of moving house and so asked them to deliver the following week, which was no problem for them.

The delivery team were fantastic; punctual, polite and careful. All in all it has been an overwhelmingly positive experience, and has made me a confirmed Woods fan! I absolutely adore my new furniture and would wholeheartedly recommend the store and their sales associates to anyone who is looking for a fuss-free, friendly service.

7 czerwca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hi Becky

Thank you so much for your wonderful review! I'm really glad to hear how much you enjoyed our new store at Castlepoint and even more so that you found your perfect sofa and armchair with the amazing first week 20% discount! I have passed your kind words on to Bev and the delivery team and they have all said how much they enjoyed being able to help you with your purchase, delivery and setup.
We look forwards to seeing you again soon!

Thank you,

Paul
The Woods Team

Oceniono na 5 z 5

Excellent customer service from Anya

Excellent customer service, we ordered online and from ordering to receiving we received contact from them. After a query they kept in touch and the query was quickly resolved by Anya.

8 maja 2026
Opinia niezależna
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Odpowiedź od Woods Furniture

Hi Carol

Thank you for your kind review. I'm so pleased to hear how Anya has managed your query so quickly and effectively. I've passed on your thanks and she was more than pleased to be able to help!

Thank you,

Paul
The Woods Team

Oceniono na 5 z 5

Great service and great quality

Great service from all the staff in store. Eliza went above and beyond to make it feel a really personalised experience. The delivery team of Mark and Dylan was first class; on-time, friendly, helpful and efficient. The quality of the furniture is great and is good value for money. Thank you. I will certainly use Woods in future.

10 lipca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hello Carrie

Thank you for your review. It's great to hear that you had a wonderful time in the store with Eliza, she thoroughly enjoyed being able to help with your purchase! Mark and Dylan have also thanked you for your kind words and expressed their delight at being able to deliver and set up your new items. I'm so pleased you love the quality and value of your new items and look forward to welcoming you back into our stores soon!

Kind regards

Paul
The Woods Team

Oceniono na 5 z 5

Nice people and great service

I was wandering past the shop when some chairs caught my eye and even better, they were discounted! Eliza helped me take them off the display stand so I could try them out and I was happy to buy them.
I was initially a little disappointed that I couldn't take them with me, but the courier nearly beat me home to Essex.

23 czerwca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hi C Carter

I'm really pleased to hear how Eliza helped you with your new chairs purchase! She has said what a pleasure it was to have helped. We'd love to see you again soon if we can help further, don't forget to check our website for future bargains!

Thank you,

Paul
The Woods Team

Oceniono na 5 z 5

Very Happy Customer!

Great delivery, fantastic quality product. Anya rung to check in post delivery and give a care guide which was very handy. I’m a repeat customer and would definitely recommend!

1 lipca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hi Kelsey-Jo

Thank you for your lovely review and for sharing how delighted you are with your new item! We're always glad to go above and beyond and we hope you find the care guide useful for all your furniture!
We'd love to hear from you again soon and look forward to helping with your next great buy!

Thank you,

Paul
The Woods Team

Oceniono na 5 z 5

One of the best experiences had in many…

One of the best experiences had in many many years. Lovely store, huge choice and amazing staff who actually were happy to pause and take time to help you find what you really wanted rather make a sale. Would and will recommend to all and sundry - a truly good place to find household furniture at brilliant quality and realistic prices.

2 czerwca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hello,

Thank you so much for your kind review of our store and range, it's really great to hear you were delighted. Our staff are always pleased to help you find your perfect match and we really hope to see you again soon!

Thank you
Paul
The Woods Team

Oceniono na 5 z 5

The customer service is incredible and…

The customer service is incredible and we are so blessed to have this company in Granbury, Texas. Their response to customers goes beyond expectations and I would highly recommend this company to anyone needing any furniture.

1 lipca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hi Gloria

Thank you for your glowing review, it's great to hear how pleased you were with the service you have received and your new furniture!

Kind regards
Paul
The Woods Team

Oceniono na 5 z 5

Beautiful tray and excellent customer service

I purchased the Metal Bowl Tray in the Brass Finish recently and I'm so happy with it. The brass finish looks lovely and gives it a nice, understated look without being too shiny. It feels solid and well made, and the quality is exactly what I was hoping for.

I'm currently using it under a large, heavy pottery vase filled with tall branches, and it's been perfect for protecting the surface underneath while also making the whole display look more finished. It's a good size and feels sturdy enough to support the weight without any issues.

I also had a really lovely follow-up chat with Anya from Woods Furniture after my purchase, which was a nice personal touch and made the whole experience feel that bit more special.

Overall, it's one of those simple pieces that really pulls a space together, and I'm very pleased with both the product and the service. I'd definitely recommend it.

23 czerwca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hello Michelle,

Thank you for your review and for letting us know how happy you are with your new bowl tray, I'm really pleased to hear how nicely it protects your surface and sets off the whole display!
I've passed your kind words on to Anya, we do enjoy making those personal touches to ensure your experience is everything you could hope for!

Thank you,

Paul
The Woods Team

Oceniono na 5 z 5

Fabulous furniture store.

Such a wonderful shop to browse around in Dorchester or in Bournemouth.
I bought a lovely 6 drawer chest which fits perfectly into my room. Super easy to pick up from the Dorchester warehouse. I'm sure I'll shop again soon as the staff are all so friendly and knowledgeable.

24 czerwca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hi Phillippa

Thank you for your kind review, I'm really glad to hear how nicely your new chest fits into your space. It's great to hear how you enjoyed your visits to our stores and how convenient the collection service was for you! We certainly hope to see you again soon.

Kind regards

Paul
The Woods Team

Oceniono na 5 z 5

Friendly team and quick smooth delivery…

Friendly team and quick smooth delivery process

9 lipca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hello Fiona,

Thank you for your review, it's great to hear how you enjoyed your experience all the way through from browsing to how smoothly the delivery service went for you!

Kind regards

Paul
The Woods Team

Oceniono na 5 z 5

Brilliant

Brilliant, friendly and very knowledgeable service from Beverley. Delivery was excellent, very careful and helpful. The table and chairs I purchased look beautiful and receives lots of compliments. The store is perfectly laid out, with lots of beautiful items. I would definitely go back if I ever need anything but I would look for Beverly as I think she went above and beyond to make our experience great.

22 maja 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hi Sheila,

Thank you so much for your kind review, I have passed your comments on to Beverley who has said what a pleasure it was to have been able to help you with your new table and chairs and how she hopes to see you again soon. It's great to hear how many compliments you are getting about your new set and what a wonderful experience you had!

Thank you,

Paul
The Woods Team

Oceniono na 4 z 5

Good Local furniture supplier

Local furniture supplier with good showrooms and range of stock. Can be expensive but good quality. The most recent purchase had one of the four legs loose. I didn't immediately discover it - relying on their £99 'White glove' service. Once I made them aware they engaged a very good independent technician who sorted it out swiftly and they reimbursed the cost.

24 czerwca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hello Peter,

Thank you for your review, I'm pleased to hear how happy you are with the quality of your new furniture and your visit to our stores.
I am sorry to hear that there was an issue with one of the legs, but really glad we could resolve this for you quickly and easily!

Kind regards

Paul
The Woods Team

Oceniono na 5 z 5

Personal service

We really valued the personal service that Woods gave us, keeping us up to date with progress on production and delivery of our Ercol snuggler/sofa when it was delayed and always promptly answering any queries. When we noticed the scatter cushion was missing they diligently searched the warehouse and ordered a replacement (FOC) when it wasn’t found. I’m so pleased we were able to go the shop, try out the sofa and speak to an actual person face to face - so much better than ordering on line!

6 lipca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hello Joan,

Thank you for your review, we always aim to deliver the personal service and fantastic experience you have received. I'm sorry to hear that you were missing a cushion, but really glad that we have resolved this quickly and easily for you. We hope to see you again soon!

Thank you,

Paul
The Woods Team

Oceniono na 5 z 5

Jake was very helpful while I was…

Jake was very helpful while I was thinking about purchasing, and in planning my delivery once I had decided to go ahead. The delivery men were polite, helpful, kept me updated and had my lovely new Milan dining table assembled in no time. All in new condition and lovely quality. Very happy with my purchase 😀

15 czerwca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hi Paula,

It's great to hear how much you enjoyed your visit to see Jake and how flawlessly the delivery service went, thank you for your review!
I'm so glad you are happy with your purchase and I have passed your kind words on to Jake and the delivery team. We hope to see you again soon!

Thank you,

Paul
The Woods Team

Oceniono na 5 z 5

Quality Product, great customer service.

Ordered a corner dining bench and table set.
Sadly the table arrived broken.
Was dealt with quickly by Anya, who arranged a replacement and collection.
I am delighted to say that the set once assembled all together, it is a lovely piece of quality furniture.
Thank you for all your help and I would 100% recommend.

29 czerwca 2026
Opinia niezależna
Logo Woods Furniture

Odpowiedź od Woods Furniture

Hi Maria,

Thank you for your review, I'm really sorry to hear that your table arrived broken, but really glad to hear that Anya quickly and efficiently got this resolved for you and that you are now enjoying your set!
I have passed your kind words on to her, and she has said what a pleasure it was to be able to help!

Thank you,

Paul
The Woods Team

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