We went to order some arm caps for a settee we had bought from them several years ago. The item of furniture is no longer manufactured, but the furniture specialist, Eliza Bassill went to extraordinar... Zobacz więcej
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Needed some help re the delivery of furniture I had ordered. Spoke to Kelly who was absolutely fantastic. Took the time to check that delivery would be all ok and it was. Fantastic customer service.... Zobacz więcej
What can I say but an excellent service from the minute I put items in my basket right through to delivery My seating benches are beautiful and exactly as described. Half the price from places one... Zobacz więcej
We've made multiple purchases from Woods furniture and we have been so impressed with the beautiful, high quality furniture. The first purchased a reclaimed wood bench from the Adelaide Range.... Zobacz więcej
Informacje dotyczące firmy
- Sklep meblowy
- Sklep z meblami do sypialni
- Sklep z meblami ogrodowymi
- Sklep z meblami kuchennymi
- Sklep z meblami rustykalnymi
Napisane przez firmę
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Dane kontaktowe
High East Street 34-35, DT1 1HN, Dorchester, Zjednoczone Królestwo
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Brewery Square dining room/bar stools
Brewery Square, lovely modern store. Great selection of merchandise. Many thanks to Kelly C for her expert knowledge and friendly advice. Smooth transaction, kept us informed about delivery etc. Also many thanks to Mark and Dylan for delivering and constructing our dining room set and bar stools. Top class service all round.

Odpowiedź od Woods Furniture
Very good service from Woods furniture…
Very good service from Woods furniture store. Very friendly. Offered very good customer care and service. Eliza was absolutely great from the moment she welcomed us in to store to delivery and after care. Highly recommend shopping in this store. Delivery men very good. Thank you a very nice service all round.

Odpowiedź od Woods Furniture
The level of customer service is…iutstanding
The level of customer service is outstanding, rarely do you find nowadays staff who are genuinely engaged and engaging.The rapidity of the delivery was just what I needed as I didn't have a bed on moving in day ! The delivery team were so curtious.Overall the quality of the product and the whole experience was exceptional.I will always return to Woods for all of my furnishing needs in the future.

Odpowiedź od Woods Furniture
Lovely store with good quality items…
Lovely store with good quality items which are easy to assemble, we purchased the Rubix corner and low bench in grey and the Jupiter dark oak 150cm dining table. The customer service was great on first contact, with an advisor showing items in the show room when enquiries were made - however customer service was poor and quite unhelpful upon attempting to return the first table we ordered.

Odpowiedź od Woods Furniture
Lovely showroom
Lovely showroom. Bev the sales assistant was very helpful and Mark and his partner were prompt with the delivery and very efficient.

Odpowiedź od Woods Furniture
I had a wonderful experience with Woods…
I had a wonderful experience with Woods Furniture. I popped in for a browse on a Sunday afternoon just after the Castlepoint store opened, and left having ordered a sofa and armchair that I’d fallen in love with! The 20% off offer for the opening week was also irresistible and meant I got a really good deal. Bev Jones was a wonderful salesperson, friendly, professional and informative - an absolute credit to the store.
The furniture was delivered within two weeks. It would have been sooner as I received a phone call to say they would be in my area a few days after ordering and did I want it sooner? Unfortunately I was in the middle of moving house and so asked them to deliver the following week, which was no problem for them.
The delivery team were fantastic; punctual, polite and careful. All in all it has been an overwhelmingly positive experience, and has made me a confirmed Woods fan! I absolutely adore my new furniture and would wholeheartedly recommend the store and their sales associates to anyone who is looking for a fuss-free, friendly service.

Odpowiedź od Woods Furniture
Excellent customer service from Anya
Excellent customer service, we ordered online and from ordering to receiving we received contact from them. After a query they kept in touch and the query was quickly resolved by Anya.

Odpowiedź od Woods Furniture
Great service and great quality
Great service from all the staff in store. Eliza went above and beyond to make it feel a really personalised experience. The delivery team of Mark and Dylan was first class; on-time, friendly, helpful and efficient. The quality of the furniture is great and is good value for money. Thank you. I will certainly use Woods in future.

Odpowiedź od Woods Furniture
Nice people and great service
I was wandering past the shop when some chairs caught my eye and even better, they were discounted! Eliza helped me take them off the display stand so I could try them out and I was happy to buy them.
I was initially a little disappointed that I couldn't take them with me, but the courier nearly beat me home to Essex.

Odpowiedź od Woods Furniture
Very Happy Customer!
Great delivery, fantastic quality product. Anya rung to check in post delivery and give a care guide which was very handy. I’m a repeat customer and would definitely recommend!

Odpowiedź od Woods Furniture
One of the best experiences had in many…
One of the best experiences had in many many years. Lovely store, huge choice and amazing staff who actually were happy to pause and take time to help you find what you really wanted rather make a sale. Would and will recommend to all and sundry - a truly good place to find household furniture at brilliant quality and realistic prices.

Odpowiedź od Woods Furniture
The customer service is incredible and…
The customer service is incredible and we are so blessed to have this company in Granbury, Texas. Their response to customers goes beyond expectations and I would highly recommend this company to anyone needing any furniture.

Odpowiedź od Woods Furniture
Beautiful tray and excellent customer service
I purchased the Metal Bowl Tray in the Brass Finish recently and I'm so happy with it. The brass finish looks lovely and gives it a nice, understated look without being too shiny. It feels solid and well made, and the quality is exactly what I was hoping for.
I'm currently using it under a large, heavy pottery vase filled with tall branches, and it's been perfect for protecting the surface underneath while also making the whole display look more finished. It's a good size and feels sturdy enough to support the weight without any issues.
I also had a really lovely follow-up chat with Anya from Woods Furniture after my purchase, which was a nice personal touch and made the whole experience feel that bit more special.
Overall, it's one of those simple pieces that really pulls a space together, and I'm very pleased with both the product and the service. I'd definitely recommend it.

Odpowiedź od Woods Furniture
Fabulous furniture store.
Such a wonderful shop to browse around in Dorchester or in Bournemouth.
I bought a lovely 6 drawer chest which fits perfectly into my room. Super easy to pick up from the Dorchester warehouse. I'm sure I'll shop again soon as the staff are all so friendly and knowledgeable.

Odpowiedź od Woods Furniture
Friendly team and quick smooth delivery…
Friendly team and quick smooth delivery process

Odpowiedź od Woods Furniture
Brilliant
Brilliant, friendly and very knowledgeable service from Beverley. Delivery was excellent, very careful and helpful. The table and chairs I purchased look beautiful and receives lots of compliments. The store is perfectly laid out, with lots of beautiful items. I would definitely go back if I ever need anything but I would look for Beverly as I think she went above and beyond to make our experience great.

Odpowiedź od Woods Furniture
Good Local furniture supplier
Local furniture supplier with good showrooms and range of stock. Can be expensive but good quality. The most recent purchase had one of the four legs loose. I didn't immediately discover it - relying on their £99 'White glove' service. Once I made them aware they engaged a very good independent technician who sorted it out swiftly and they reimbursed the cost.

Odpowiedź od Woods Furniture
Personal service
We really valued the personal service that Woods gave us, keeping us up to date with progress on production and delivery of our Ercol snuggler/sofa when it was delayed and always promptly answering any queries. When we noticed the scatter cushion was missing they diligently searched the warehouse and ordered a replacement (FOC) when it wasn’t found. I’m so pleased we were able to go the shop, try out the sofa and speak to an actual person face to face - so much better than ordering on line!

Odpowiedź od Woods Furniture
Jake was very helpful while I was…
Jake was very helpful while I was thinking about purchasing, and in planning my delivery once I had decided to go ahead. The delivery men were polite, helpful, kept me updated and had my lovely new Milan dining table assembled in no time. All in new condition and lovely quality. Very happy with my purchase 😀

Odpowiedź od Woods Furniture
Quality Product, great customer service.
Ordered a corner dining bench and table set.
Sadly the table arrived broken.
Was dealt with quickly by Anya, who arranged a replacement and collection.
I am delighted to say that the set once assembled all together, it is a lovely piece of quality furniture.
Thank you for all your help and I would 100% recommend.

Odpowiedź od Woods Furniture
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