Extremely Disappointing Experience
Extremely Disappointing Experience – Damaged Product & Terrible Customer Service
I am extremely disappointed with my experience with Woodensure. What should have been a straightforward issue regarding a damaged product has turned into an unnecessarily frustrating experience due to the complete lack of customer support and accountability.
This is my third email, and I have still not received any acknowledgement or meaningful response. I have also made more than 45 calls to customer care, but was able to connect only once. The only response I received was that my return request could not be processed because I did not have an unboxing video.
The facts of the case are very clear:
* The package was delivered in a severely damaged condition. The carton appeared to have been soaked in water—it was moist, soggy and completely torn from the bottom.
* I specifically requested the Ekart delivery personnel to wait while I inspected the furniture, given the visibly damaged condition of the package. Instead, they simply placed the carton inside with the help of two people and left immediately, without allowing me an opportunity to properly inspect the product.
* Since the carton was heavily water-damaged and practically unusable, I could not retain the packaging.
* Immediately after delivery, I reported the issue through email and shared clear photographs showing the condition of the damaged furniture.
* Despite my prompt reporting and photographic evidence, customer care informed me that my return request would be rejected solely because I did not have an unboxing video. This is an unreasonable expectation, particularly when the condition of the package itself made a normal unboxing process impossible.
* For the past five days, I have spent considerable time following up through emails and over 45 phone calls, yet there has been no meaningful resolution.
* Even after repeatedly requesting an escalation contact, I was not provided with any escalation support.
This experience reflects extremely poor customer service, lack of accountability and an unfair grievance-handling process. A genuine product-damage complaint, reported immediately and supported with photographic evidence, should not be dismissed on a technicality—especially when the delivery packaging itself was already severely damaged.
The most disappointing part is not just receiving a damaged product, but the way the company has handled the complaint afterwards. There has been virtually no ownership, no effective communication and no attempt to provide a reasonable resolution.
I strongly urge Woodensure to review this case immediately and process my return and refund/replacement without any further delay.
If this matter is not resolved promptly, I will have no option but to escalate it through the appropriate consumer grievance channels.
I would strongly caution other customers to consider the quality of after-sales and customer support before making a purchase. Based on my experience, the post-purchase support has been extremely disappointing and far below what a customer should reasonably expect.
I expect an acknowledgement of this complaint and a clear resolution timeline at the earliest.
