Bluff Drive 1096, 62258 MASCOUTAH, IL, US


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Loss of signal on internet. Employee replaced equipment and moved it up to be able to get signal. Employee worked hard to regain signal,did a great job we have had no problem since. Any time we ha... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Been trying to close account for two days with customer service. They refuse to reply

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Oceniono na 1 z 5

Just lost service in last month. They were coming 11/8 Monday to reevaluate if we can access via radio Frequency. Waiting to hear results. Now, trying to reach electric company to get permit to mou... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

seems to me we(community) are never long time when wifi trouble always very good at ever helping personally, tech department always polite customer service thx you for your great service

Reakcja na opinię


Informacje dotyczące firmy

  1. Dostawca usług internetowych
  2. Usługi dla biznesu
  3. Dostawca internetowy
  4. Dostawca internetu i telefonu

Napisane przez firmę

At Wisper Internet, we know you want to stay connected - and that means you need internet that simply works. The problem is, most providers are a nightmare to deal with, leaving you feeling frustrated and powerless. We believe you deserve better. That’s why, for over 20 years, we’ve been building a different kind of internet - one people love enough to recommend to their neighbors. Here’s the Wisper Promise: 1. We help you choose a plan that’s right for you. 2. We get you connected and make sure it works. 3. And we’re always here when you need us. So see if Wisper is available at your home today - so you can stop living an interrupted life and start connecting with a provider who cares


Dane kontaktowe

  • Bluff Drive 1096, 62258, MASCOUTAH, IL, Stany Zjednoczone

  • 8007657772

3,0

Średnia

Wynik TrustScore: 3 na 5

40 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Been trying to close account for two…

Been trying to close account for two days with customer service. They refuse to reply

4 stycznia 2026
Opinia niezależna
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Hello, Brad. We apologize for any inconvenience. We think we have located your account profile but we've requested more information from you in a secure manner in order to confirm your account. A member of our support team will reach out to you soon. In the meantime, we can be reached at support@wisperisp.com or you can call us at 1-800-765-7772 - our support team is available 24/7 Mon-Fri, Saturdays 9AM to 6:30PM and Sundays 10AM to 6:30PM. Thank you!

Oceniono na 1 z 5

I disconnected our service after being…

I disconnected our service after being a loyal customer for 3 years. I was told to mail back the modem, I never recieved a shipping label sent to my address. I told the lady on the phone I could not print one off my email. She ensured me I would receive one in the mail. I still have to modem and they will not allow me to return the item since my allotted time frame is up. I was told if I now mail it to the billing address they will mail it back to me and I now owe for the item. This is going against my credit. I’m very angry with this process.

9 lipca 2024
Opinia niezależna
Oceniono na 4 z 5

good Service

ED did a great job.My problem is it took 4 days before I could receive service.It would seem they need a little faster turnaround.

15 kwietnia 2022
Opinia niezależna
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Thanks for your feedback!

Oceniono na 1 z 5

Just lost service in last month

Just lost service in last month. They were coming 11/8 Monday to reevaluate if we can access via radio Frequency. Waiting to hear results. Now, trying to reach electric company to get permit to mount receiver. If not, back to dish.

8 listopada 2021
Opinia niezależna
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Hi Romel! I hope we are able to get that connection for you!

Oceniono na 3 z 5

Had email service with Yhti.net for…

Had email service with Yhti.net for years. They then became Wisper and things changed Large photos were impossible to receive and other small issues related to how they recognized spam. Could not get some emails, but it was great having a secure email with only occasional spam getting through. Somewhat clunky and hard to set up for convenience. Evidently they tired of providing an email account, so they decided to charge a large service fee to handle my small email account's billing. Evidently this was so I would go away. Which I am, sadly.

27 września 2021
Opinia niezależna
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Hi John! We'd love to take a look at those service issues for you. Would you mind sending us some additional information to support@wisperisp.com?

Oceniono na 5 z 5

Loss of signal on internet.

Loss of signal on internet.
Employee replaced equipment and moved it up to be able to get signal.
Employee worked hard to regain signal,did a great job we have had no problem since.
Any time we have had a issue Wispher has been on top of it. Grea Company service and some really great employees.

15 sierpnia 2021
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Thanks, Brody!

Oceniono na 5 z 5

seems to me we(community) are never…

seems to me we(community) are never long time when wifi trouble
always very good at ever helping personally, tech department
always polite customer service
thx you for your great service

11 sierpnia 2021
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Thanks Kimberly!

Oceniono na 3 z 5

For our business

For our business, we need faster speeds and when there is a outage, cannot reach anyone in customer service.

27 lipca 2021
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Thanks for the feedback, make sure you check our outage page on our website.

Oceniono na 5 z 5

Our internet had slowed down

Our internet had slowed down. The tech was kind and considerate. It only took him about 20 minutes to get us up to speed.

27 lipca 2021
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Thank you, Tom!

Oceniono na 5 z 5

I was having trouble receiving a signal…

I was having trouble receiving a signal due to line of trees blocking it. It took several trips, which they did willingly, as they had to get creative. Several changes were made and signal has never been better.
Excellent service!

27 lipca 2021
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Thanks Roger!

Oceniono na 3 z 5

Speeds Quality and Price

Speeds are not always delivered as advertised, even with only using one device on a crystal clear day. Prices are inflated due to no competition in our area.

26 lipca 2021
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Thanks for the feedback!

Oceniono na 1 z 5

Called the other day for some…

Called the other day for some assistance on my plan. Waited on the phone for over an hour until I finally hung up.

26 lipca 2021
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Hi, we will be giving you a call to chat.

Oceniono na 4 z 5

Great price

Great price. Service signal very consistent.

26 lipca 2021
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Glad to hear, Lauren!

Oceniono na 5 z 5

Wisper is great!!

I have had Wisper since they bought out Mt Vernon Net and it is awesome!! We are very satisfied with Wisper! Whenever I do have an issue and have to call Tech help, it always feels like a friend walking you through the steps. The guys never make you feel dumb cause you needed help! They are all great at Wisper!!

26 lipca 2021
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Thanks for your support, Gale!

Oceniono na 4 z 5

Service has been really good but…

Service has been really good but internet speeds could be faster. Would be nice like upgrading to faster speeds would happen sooner.

26 lipca 2021
Logo Wisper Internet - Osage

Odpowiedź od Wisper Internet - Osage

Thanks for the feedback!

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