WiperBladesUSA Recenzje 

183
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fatima at the help desk was wonderful to converse with. Knowledgeable and willing to go above and beyond for your customers. Ordering, Shipping and installation was fast and easy. Will recommend to a... Zobacz więcej

Oceniono na 5 z 5

I just received my wiper blades in the mail, which by the way arrived in 3 days which was 1 full day earlier than originally scheduled, and the installation was so easy. The rear window wiper was a l... Zobacz więcej

Oceniono na 5 z 5

During the wiper instillation process I broke a needed part. I left a phone message asking if the broken part could be replaced. The next business day I received an email from an actual person askin... Zobacz więcej

Oceniono na 5 z 5

Wow I feel like such a doofus I bought the wrong wiper blades ... thanks for responding so quickly I didn’t even know there was a thing called just a “cherokee” as opposed to a grand Cherokee 🤦🏼‍♀️... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep samochodowy
  2. Sklep z akcesoriami samochodowymi

Napisane przez firmę

We make it easy for you to Drive Clear with fresh wiper blades on your vehicle every 12-18 months. - Great brand wipers - Great pricing - Easy to find the exact wipers for your vehicle - Step-by-step instructions for your vehicle with videos - Guaranteed to work on your car or you money back


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

183 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(183)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 10

Napisz recenzję
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Oceniono na 5 z 5

Outstanding Customer Service!

Sometimes, when you buy a product on-line, it is impossible to contact the seller. Or, they just never respond. WiperBlades USA not only responded back to me quickly, they easily solved my problem. The rear blade I ordered was wrong due to misinformation from Volvo (not WiperBladesUSA’s fault). The two front blades and the rear looked like OEM and popped right in. They work great!

5 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

The wiper blades I ordered didn't fit…

The wiper blades I ordered didn't fit correctly as the manufacture has a major design flaw. Tried to return but the customer service desk kept giving me the run around. They operate like subscription services, and you can't cancel or get a refund. Also watch out for the $1 coupon, they say they'll include but they don't at check out. Better options out there than this company to get wiper blades.

19 października 2024
Opinia niezależna
Logo WiperBladesUSA

Odpowiedź od WiperBladesUSA

Rhett, Thank you for your concerns. We responded within minutes to your requests. The web based step-by-step instructions w/video are critical to use as wiper blades are safety equipment and need to be installed correctly. It is possible to install it wrong. The coupon does work if you enter the code in at the shopping cart page where it says "Discount Code Enter your coupon here:" You may return the blades for a full refund if they are unused as per our policies. Please drive safe. - WiperBladesUSA

Oceniono na 5 z 5

This company is awesome!!

This company is awesome!!! Great product, very satisfied customer - I had no idea what I was doing and Fatimah!!!! Wow!!! She walked me through the installation like a pro, best service I've had in a long time!! Great Product, Great Service, Great Fatimah!!

12 czerwca 2024
Opinia niezależna
Oceniono na 2 z 5

No reponse from Customer Service after 5 days

WiperBladesUSA.com has the worst customer service. They sent a pair for a new model vehicle that is clearly the wrong size. I emailed and left a voicemail, which is what they requested because they do not answer the phone. Crickets. DO NOT BUY FROM THEM!

8 kwietnia 2024
Opinia niezależna
Logo WiperBladesUSA

Odpowiedź od WiperBladesUSA

Adam we want to apologize for anything short of stellar customer service. WiperBladesUSA was going through a transition during this period and we did drop the ball on follow up. We have rebuilt our service team and management and we are more than ever at your service should you chose to trust us with the responsibility of providing the wiper blades for your vehicles.
-WiperBladesUSA

Oceniono na 5 z 5

Amazing customer service

I ordered from Wiper Blades as they had an amazing line of wipers. I’m tired of buying junk around town. To my disappointment when my package arrived the box had been damaged and it looked like UPS had chewed on it. I had one missing wiper and one still in the box. UPS takes pictures on doorsteps and I had taken pictures too. I had called wiper blades and did not get ahold of anyone. I left a message as they say “we will get back to you within 24 hours.” We all know how this goes. By the morning when I woke up a customer service rep emailed me and asked for pics so they could file a claim and get me a replacement. Within the time of my email they had already shipped me a new one. Amazing customer service, great company and needless to say I will be back when I need more wipers. Thank you!!!!

20 marca 2024
Opinia niezależna
Oceniono na 5 z 5

ordered from Amazon...quick delivery…

ordered from Amazon...quick delivery and great blades...instruction video was excellent...it took me under 5 minutes to install both blades and I never did it before...blades feel like a quality product...the work 👍 great...

30 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service experience...

During the wiper instillation process I broke a needed part. I left a phone message asking if the broken part could be replaced. The next business day I received an email from an actual person asking for clarification of the part needed. After responding to the email the replacement part arrived in three days. A tracking number was even supplied. Well done and thank you!

4 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

WiperbladesUSA has been a great…

WiperbladesUSA has been a great experience every time I need new wipers for my vehicles. They stand by there service and product. making sure the customers are receiving there items in a timely matter. Highly recommend them, been using them for a few years now. Fatimah Quyyum was amazing as a customer rep !

29 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

Fatimah has not answered my question

Fatimah has not answered my question. I’m not sure if she is a real person. I was sent the wrong wiper blades I asked how to return the blades. She never answered my one question.
Please post all responses and your customer service number. The answer to my question took 2days. The question was “ how do I return the wrong size”?
It was asked no less than 3times. I can post the responses that never answered my question.
Thought..Put it on your website. REFUNDS…
Btw, if you have a recorded message during regular business hours I would recommend listening to it.
I ordered and got in 24hours the correct ones on Amazon.
Less expensive also.
Your message.
Thank you for your voicemail message. I understand that you’re needing assistance with installing the blades. No problem at all. Would you mind taking a picture of your wiper arm with the blade attached and sending it to me via email? We can give you the steps of how to install it.
Ahh no, again I asked you to return.
I have 5 others like this.
Also I ordered from you because you sell only wiper blades and I assumed you were mechanically inclined with automotive products.
I was mistaken. I paid more for that reason.
Amazon was less and quicker plus free returns.

11 maja 2023
Opinia niezależna
Logo WiperBladesUSA

Odpowiedź od WiperBladesUSA

Claire,
We have been working with you since you contacted us and yes we are real people here - a small USA business that seeks to offer fair prices on quality wiper blades with FREE shipping and installation support. You did not contact us at all for assistance and instead filed a chargeback with your provider which allows you to get a refund and keep our product which is not within our policies. Our website is simple to use and we are happy to help with returns once contacted as it states in our return process. I see in the correspondence that a return label is being sent to you now - once you communicated with us this was an easy fix so we are happy you worked with us and we were able to resolve your issue. Again we are real people here just trying to help customers with wiper blades. Thank you for answering our correspondence and your refund will be completed upon receipt of the returned product.

We always reach out to offer technical assistance first as we are 99.7% accurate and happy to help with installation issues, we are sorry that was an inconvience to you. In checking your order was not for the vehicle you left a message about as you ordered for a C350 and stated in the message you have a CLK350 which is a proprietary arm that we do not support. Again your correspondance was not sent until after a chargeback was filed which limited our options to reply as was stated on other review sites. We are an eCommerce company and responded timely to your messages, your last reply to us was simply the NUMBER 1 as if responding to a computer. Again we are real people just trying to help and all we ask is that customers work with us to reach the resolution which I am glad you now have your return label so we can get this taken care of. Had this been sent to us on Thursday instead of a chargeback being filed incorrectly this issue would have been handled at that time. Your correspondence was answered within 24 business hours so our apologies again for any inconvenience as we do not operate 24-7. Thank you again for working with us to get a return label to you.

Oceniono na 5 z 5

First time purchasing from here

First time purchasing from here. The entire process from ordering to receiving was pretty easy and speedy. When I reached out by email you responded within an appropriate time and were very helpful! Thank you so much! I would definitely order from you again!

13 marca 2023
Opinia niezależna
Oceniono na 5 z 5

An excellent company to do business with!

What made this experience so great was the customer service I received. Although I purchased the set of wiper blades back in December, I got around to installing them on my vehicle just a few weeks ago. All was going great until I opened the package for the driver-side blade. I quickly noticed that one end of the blade assembly did not have an end piece keeping the solid edge on the blade arm. I then reached out to the company to explain my dilemma, and after a few emails back and forth, to my surprise, I was sent a replacement blade for the driver's side, and everything was intact. I will be doing business with this company again and telling friends, family, and coworkers of the great job this company has done for me!

17 marca 2023
Opinia niezależna
Logo WiperBladesUSA

Odpowiedź od WiperBladesUSA

Thank you so much for your kind words and we are so happy you had this experience with us - this is exactly what we strive for everyday! If there are issues with an order we quickly take care of our customers as you found out. Thank so much again and we look forward to the opportunity to continue to serve you!

Thank you
WiperBladesUSA

Oceniono na 5 z 5

Your one stop online store!

I was very pleased with the navigation of the website making it so easy to find exactly what I was looking for. The Trico/Wiper-Blades that I bought for my 2002 Ford Explorer-Sport are of top superior quality.

Thanks!

27 lutego 2023
Opinia niezależna
Logo WiperBladesUSA

Odpowiedź od WiperBladesUSA

Thanks for your review and we are so glad you like our site! We work hard to keep things as easy and simple as possible. We have some upgrades rolling out later this year that will sort of update us in the marketplace and make things even easier for our customers. Thanks so much again!

Thank you
WiperBladesUSA

Oceniono na 5 z 5

Absolutely outstanding customer…

Absolutely outstanding customer service. Had a minor issue with one of the plastic attachments, and Fatimah was extremely helpful and timely in his responses and ensured I received the correct part.

8 marca 2023
Opinia niezależna
Logo WiperBladesUSA

Odpowiedź od WiperBladesUSA

Thank you so much for working with us and we are so glad we were able to assist you to be safe on the road! We pride ourselves on the great work Fatimah does so once again we thank you so much! If there is anything else we can be of help with please jsut reach out!

Oceniono na 5 z 5

E-cap

A part was missing from the wipers. I emailed your company and you answered the next business day.

5 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Rain X wiper blades

Fatimah at WiperBladesUsa provided me with fast responses, knowledgeable and excellent customer service. They have top of the line name brand wiper blades with fast shipping. Thank you!

29 listopada 2022
Opinia niezależna
Oceniono na 4 z 5

Everything was pretty straight forward…

Everything was pretty straight forward until it got the point to remove the C Shim. Did not go as easy as they described in the video. After getting everything setup the wipers would not clip into my 2016 Tundra after multiple tries. I end up using the BC adapters from my old wipers and they locked right in. Did a test try and them seem to do a good job. IF I order again will depend on the durability.

5 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

First Impression, Gave Them A Shot

I honestly was very apprehensive about buying from this merchant. This business has 2 stars and hundreds of reviews! So why did I give them a shot? Well they seemed to reply to almost all the negative reviews telling them to email their customer service. I did more research and decided I'll try it. I bought replacement wiper blades for my 2013 Jeep and the process was very easy on their website. Once I purchased, the shipping was very fast. It got delivered in 4 days! The prices were very fair too. They provided specific installation instructions because they believe the instructions on the wiper blades are too vague, which they are, but I still needed to watch a few more Youtube videos to understand how to replace them. All in All, this was my only experience with them so far, so that's why my review is 5 stars. 5 stars for fast shipping, fair prices, easy installation, and seemingly good quality wiper blades. I hope my experience stays 5 stars when I purchase from them again.

29 grudnia 2021
Opinia niezależna

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