Winksleep Recenzje 

262
•
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Recently bought a mattress from Winksleep - perfect service from start to end and a great price. Really good quality mattress too. Will definitely use again soon for our next mattress.

Oceniono na 1 z 5

I chose a delivery option standard 3-5 working days, I had a few days off work. On the fifth day it hadn’t arrived and I contacted their ‘customer service’ and they told me that it hadn’t been dispatc... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The whole experience from ordering to the delivery was so easy . The beds are very good quality better than we thought they would be . We were told what time they would be delivered and they were on t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The customer service and manufacturing quality are really fantastic. The customer support team are very knowledgeable and efficient while remaining kind and upbeat. Bed is sturdy and well up... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep meblowy
  2. również w kategorii:
  3. Producent mebli
  4. Sklep z łóżkami
  5. Sklep z meblami do sypialni

Napisane przez firmę

At Winksleep we believe in creating beds and furniture to be loved, shared, enjoyed and endeared. As we don’t import our beds, each one is beautifully designed and constructed here in the UK.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

262 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 82% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(262)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 101

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The quality of the mattreses whuch i…

The quality of the mattreses whuch i had ordered were great just by mistake I ordered small otherwise i like the quality and staff is cooperative

28 października 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi Afsheen,
Thank you for your positive review regarding out mattresses and customer service team!

-Winksleep Customer Care Team

Oceniono na 5 z 5

Fantastic customer service

Fantastic customer service, come back to any queries so quickly and help to solve any problems. Would recommend this company.

14 listopada 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi Sophie,
Amazing to hear your positive feedback!
We are so pleased to hear you would recommend us :)

-Winksleep Customer Care Team

Oceniono na 5 z 5

Amazing service

Amazing service, spoke with Chloe and she was exceptionally helpful definitely recommend

6 listopada 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi Rellz,
Thanks for such a lovely review and commending Chloe on her customer service!

-Winksleep Customer Care Team

Oceniono na 5 z 5

I can’t recommend Wink Sleep enough

I can’t recommend Wink Sleep enough! They are so professional and friendly (especially Chloe from customer service) and the quality of my bed is next level for the price.

Would 100% recommend to a friend

12 listopada 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi Jemima,
So glad to hear you are happy with the quality of your bed and our prices! Lovely to hear you were dealt with in a friendly and professional way by Chloe.

-Winksleep Customer Care Team

Oceniono na 5 z 5

Wonderful customer service

Wonderful customer service

12 listopada 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi Andy,
Thankyou for your review on our customer service!

-Winksleep Customer Care Team

Oceniono na 5 z 5

amazing service

Amazing service received by Chloe at Winksleep, very polite, answered all my questions and was really helpful in the aftercare of my bed purchase. 5*

7 listopada 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi,
Thankyou for your positive feedback!

-Winksleep Customer Care Team

Oceniono na 5 z 5

Rude customer service lady- UPDATE REVIEW NOW

UPDATED REVIEW- Was a 1* review before becausw of Reema in customer service but Chloe rang me and apologized sorted out my issue with me and really showed me great customer service skills. She made sure I feel heard as a customer and she is really great at her job, a credit to the company. Now a happy customer 5* review based on Chloe.

29 października 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi Amy,
Thanks for your review, I am sorry to hear you initially faced issues, but glad to hear that they were rectified and you did receive great customer service from a member of our team!

Winksleep Customer Service Team

Oceniono na 3 z 5

Good service in the end!

I have updated my review today (previously 1 star) due to the amazing customer service I received from Chloe and her dedication to sorting out my delivery issues spanning the previous month. Still 3 stars as bed is great but I had a terrible customer service experience before she got involved and website does not reflect reality in terms of delivery lead time and “fast & free” delivery which it isn’t either of them., if customer service that she has shown is reflected in their future orders and they amend their false advertising on the website they could get much higher review scores in the future.

31 października 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi,
Sorry to hear your disappointments.
Please email info@winksleep.co.uk or call us on 03330 912 003 so we can resolve this for you.

Winksleep Customer Care Team

Oceniono na 5 z 5

Excellent in all ways

Excellent in all ways. Very happy with the bed and the overall service - thank you x

1 października 2024
Opinia niezależna
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Odpowiedź od Winksleep

Hi Alison,
Thanks so much for your positive feedback!

Winksleep Customer Service Team

Oceniono na 4 z 5

Great memory foam mattress

The company was very useful in sorting out my issues and providing me with a solution with quick delivery. Great memory foam mattress.

22 października 2024
Opinia niezależna
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Odpowiedź od Winksleep

Hi ,
Thanks for your review!

Winksleep Customer Service Team

Oceniono na 4 z 5

Our bed is lovely

Our bed is lovely. Your delivery drivers were amazing. They went above and beyong even though they had to make 2 trips. Thank you.

18 października 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi Ruth,
Thanks for your review! So glad to hear our delivery drivers went above and beyond for you.

Winksleep Customer Service Team

Oceniono na 1 z 5

Appalling customer service. AVOID!

Zero consistency in communication - it was only when I chased for an update on the requested delivery date change I found out it was still due to turn up on the day I said I wouldn't be in!

They're also refusing to give me a refund for chosing express delivery because apparently Nowich is a "remote area of the UK".

Can't comment on the quality of the bed frame because it won't arrive until they next decide to deliver to the area.

Avoid at all costs.

24 października 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi,
Sorry to hear your disappointments.
Please email info@winksleep.co.uk or call us on 03330 912 003 so we can resolve this for you.

Winksleep Customer Care Team

Oceniono na 5 z 5

Purchased 3 mattresses

Purchased 3 mattresses, all received in good time and all of excellent quality. Would definitely recommend if your looking for mattresses m, great quality & great prices.

23 października 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi,
Thanks so much for your positive feedback! Glad to hear of the delivery time and quality of our mattresses.

Winksleep Customer Service Team

Oceniono na 5 z 5

The beds are exactly as it’s shown😊the…

The beds are exactly as it’s shown😊the mattress are very comfortable😌so yes really happy!
The only thing that I’m not happy it’s the person who bring the staff didn’t help me at all.
Also the lady that she called me she was really nice and kind!! Thank you.

23 września 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi Deme,
Thanks so much for your review, glad to hear of our customer service team being kind, and that you are happy with your bed and mattress! We do take on board your feedback in regards to delivery drivers.

Winksleep Customer Service Team

Oceniono na 5 z 5

2 perfect bed

I ordered 2 lift up bed for my sons and they are perfect. Super fast delivery and very well wrapped so they didn’t get dirty during transporting. Thank you 5*****

9 sierpnia 2024
Opinia niezależna
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Odpowiedź od Winksleep

Hi Payge,
Thanks for such wonderful feedback and 5*!

Winksleep Customer Service Team

Oceniono na 5 z 5

Services was great

Services was great . Mattress delivered within few days . We'll packaged and protected.
Mattress was bought for my 16 year old son . So far he his delighted and thinks he actually sleeping better . Would recommend

22 października 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi Wendy,
Thanks for such wonderful feedback and glad to hear your son is sleeping better!

Winksleep Customer Service Team

Oceniono na 5 z 5

King size ottoman gas lift bed

First time using this company for my daughter’s king size velvet crush ottoman bed? Ho my god it’s fantastic it looks stunning loads of space under the lift up ottoman. I will definitely be buying another one. Also just to comment when the bed arrived the delivery driver was fantastic. Xxx Thankyou

25 lipca 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi Liam,
Thanks for a lovely review! We are so happy you are pleased with the space in the ottoman. We will pass on the feedback to our delivery driver!

Winksleep

Oceniono na 5 z 5

Great mattress

Great mattress, it’s not to soft and not to hard. Brought for my daughter was unsure whether it would be suitable but it’s perfect. She usually comes and invades my bed but I cannot help but to jump in hers now because it’s so cosy. So happy delivery was great and so was all communication.

12 września 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi Nicole,
Thanks for the positive review, so glad to hear your daughter is happy with her mattress!

Winksleep Customer Service Team

Oceniono na 5 z 5

Had issue with bed

Had issue with bed, quickly resolved with customer service

9 października 2024
Opinia niezależna
Logo Winksleep

Odpowiedź od Winksleep

Hi,

Glad we could get this resolved for you.
Thank you so much for your feedback.

-WinkSleep

Doświadczenie Trustpilot

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