Windsor London Recenzje 

17
Wynik TrustScore: 1.5 na 5

1,7

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Informacje dotyczące firmy

  1. Sklep odzieżowy

Napisane przez firmę

About Windsor London Windsor London is an independent womenswear brand offering unique, stylish, and affordable fashion for women across the UK. We believe fashion should be both beautiful and accessible — without the high price tag! Our collections are carefully curated with a focus on fit, detail, and femininity. From breezy dresses to elegant co-ords, each piece is made with comfort and confidence in mind — perfect for everyday wear, special occasions, or your next getaway. What truly sets Windsor London apart is our personal approach. As a small business, we stay closely connected to our customers. We listen to your feedback, respond quickly, and go the extra mile to ensure you’re happy with your order. With thousands of happy customers and a growing social media following, we're proud to keep doing what we love: bringing beautiful fashion to women who deserve to feel good in what they wear.


Dane kontaktowe

1,7

Bardzo słaba

Wynik TrustScore: 1.5 na 5

17 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,7

Wszystkie recenzje

(17)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 16

Napisz recenzję

Dokonujemy weryfikacji wystawionych opinii

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

DO NOT PURCHASE FROM THIS COMPANY

Unfortunately this is a non trustworthy page. A great scam! I would strongly advise NOT PURCHASING. VERY POOR QUALITY- nothing like advertised No contact or refund from company despite several emails. Do not buy nor return goods at your own expense as you WILL NOT RECEIVE THE PROMISED REFUND.

9 września 2025
Opinia niezależna
Oceniono na 1 z 5

Warning Fake Site !!!

Fake site, counterfeit products, poor quality, not fit for purpose. The closing down timer is reset every time you arrive at the site to fool you into thinking you need to hurry. There is no shop in London, the goods are shipped from China, you don't get what you pay for, you won't get your money back, only from a credit card company. Many anti-malware / antivirus programs now block this site.

5 października 2025
Opinia niezależna
Oceniono na 1 z 5

Absolute Rubbish- The awful clothes…

Absolute Rubbish- The awful clothes turned up looking NOTHING like they did on the adverts. They were beyond cheap and the fabric was disgusting. I would probably have caught light if I had ever worn them. I have been trying to get a refund since August they are APPALLING - NEVER EVER EVER purchase from these people

18 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Fake Rapha kit - I would give zero stars if I could

I would give zero stars if I could. I paid £50 for some Rapha cycling gear in the 'closing down sale'. They are 100% fake - I checked with Rapha Customer Service, who confirmed that Windsor London are not a registered Rapha distributor and that the clothes are not genuine. Windsor-London therefore misrepresented the goods as authentic Rapha merchandise on their website, which constitutes a misleading commercial practice and potential fraud under the Consumer Protection from Unfair Trading Regulations 2008.

The T&C say that return costs are borne by the purchaser, but only afterwards do you establish that they need to be sent to China which costs the same as the garments. They have offered me 25% to keep quiet and forget about them.

So what to do if you just feel too sore about being defrauded - They are not registered in the UK (in spite of the name), but in Holland, and therefore not covered by UK Trading Standards. You have to follow up with Action Fraud, the UK ICC and your credit card company instead. It's a pain for £50, but out of principle I am going to follow this through.

Avoid - it's a complete fraud, illegal and seemingly untouchable.

6 października 2025
Opinia niezależna
Oceniono na 1 z 5

Poor quality DO NOT BUy

Poor quality. Do not waste your money. They pretend to be surprised that you think the quality is bad and offer you 10% off to keep the product or pay the extortionate costs of sending them back to China. Clearly a sweat factory. DO NOT BUY. I don't know why I fall for the Facebook adverts pedalling cheap crap.

13 października 2025
Opinia niezależna
Oceniono na 1 z 5

Don’t buy. …

Bought a pair of shoes that looked great in the photo. Took 3 weeks to arrive.advertised as reduced from £100 to £50. Very poor quality nothing like promised. Found on other websites for less than £20. Tried to return but have to return to Asia and pay postage. Don’t be fooled by the photographs.

26 września 2025
Opinia niezależna
Oceniono na 1 z 5

Caution required

This is a scam. Do not order. I saw an event on Instagram indicating that this company was closing down and there was some good deals available for their shoes, and ordered a couple of pairs that day. When they finally turned up, the shoes were terrible quality, synthetic and plastic, stank of chemicals and nothing like the pictures in the adverts. The return policy requires self pay return of goods to China (meaning, given courier costs, it isn’t worth returning). The website states the company is based in London and has opening hours. All a rouse to make you think that you’re dealing with a legitimate business. There was a postage label under the label addressed to me and a google search of the address states it is used as a shopping scam address. I will be making a claim on my credit card and reporting to Action fraud. Don’t be caught out!

30 września 2025
Opinia niezależna
Oceniono na 1 z 5

What a scam

What a scam - I ordered shoes from this site, but they are too big and terrible quality product. I Want to rerun them, but I have to email them to see if they will accept my return, I have send the shoes recorded delivery back to Asia! And the company is ‘closing down’ the day after I got my shoes, so I suspect I will be told ‘we can’t accept return as closing down’.
Feel like a fool! Check the small print

9 października 2025
Opinia niezależna
Oceniono na 1 z 5

SCAM Rapha Clothing...AVOID!!

Goods actually arrived (I know they did not for some). Obviously cheap imitations (FAKES) of Rapha cycle shorts and top. The top said "made in France", NO Rapha Clothing is made there. The old adage "it's too good to be true" applies here. Yes you could probably get a refund from card supplier or PayPal but only after paying a large amount to send it back to China. I will keep the poor fakes as winter/MTB clothes. Doubt they will last long.

8 października 2025
Opinia niezależna
Oceniono na 1 z 5

Scam Chinese company- Avoid

Scam Chinese company - abusing big name brands as their own. Pay with credit card and claim back from credit card as stuff does not arrive or not at all as advertised. emails to company are not responded to.
Ordered Rapha cycling kit from them. One did not arrive, other that arrived total cheap copy unfit for purpose . Emails to company not responded to . Avoid.

5 września 2025
Opinia niezależna
Oceniono na 1 z 5

Do not buy

Do not buy, ghey are scammers from China. I ordered items and received substandard items instead. Cheap items not definitely not what is advertised. All returns to China at your cost. Please avoid!!

2 września 2025
Opinia niezależna
Oceniono na 1 z 5

Horrible material

I ordered a dress from the website, and it looks nothing like the picture. The color doesn't match, and it's a see-through dress that you can't even wear something under, it looks horrible. I keep talking with Lisa, but she is refusing to refund me and keeps telling me to send it back to China, even though their website states they are based in London.

This has been a terrible experience, and I will report this to the ombudsman as well. I would advise against buying from this website.

21 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

I agree totally with the review (below)…

I agree totally with the review (below) as i also ordered the same dress and cardigan set! I only tried them as their brand name Windsor_London misled me into thinking they were the more respectable winser london!

I even ordered three sets from them but they are nothing like the video and made of cheap synthetic material that doesnt even fit! The dress arm holes gape on one side while the back vent rises up to my bottom at the back! The carigsn is also baggy and ill fitting!

Although they claim to have a 90 day return and refund polocy, there is no information on how to do this! So I have contacted them and been refered to their customer services dept, on the same email!

So hopinv I dont have a problem with returning and getting a full refund at no further expense!!
Will keep yiu pisted and if i ha e a problem, i will report i to my paypal and bank and social media!!

“I would give zero stars if I could
I would give zero stars if I could. The dress and cardigan I received look nothing like the photos – the material is cheap and poor quality. I requested a refund since the items were not as described, but was told I’d have to return them at my own expense to China. The return costs are outrageous: local courier from €23, DHL from €49.50, and FedEx from €108.50. This is unacceptable given I didn’t receive what I ordered.
To make matters worse, they insisted the items be returned with tags, but none were attached – just thrown into a clear plastic bag. The whole experience feels like a scam. Their website is misleading, the “reviews” don’t reflect reality, and the so-called “closing down sale” makes it look like a UK boutique when it’s not. Save your money – avoid this company. I have escalated to my card provider and reported on facebook.“

2 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

I would give zero stars if I could

I would give zero stars if I could. The dress and cardigan I received look nothing like the photos – the material is cheap and poor quality. I requested a refund since the items were not as described, but was told I’d have to return them at my own expense to China. The return costs are outrageous: local courier from €23, DHL from €49.50, and FedEx from €108.50. This is unacceptable given I didn’t receive what I ordered.
To make matters worse, they insisted the items be returned with tags, but none were attached – just thrown into a clear plastic bag. The whole experience feels like a scam. Their website is misleading, the “reviews” don’t reflect reality, and the so-called “closing down sale” makes it look like a UK boutique when it’s not. Save your money – avoid this company. I have escalated to my card provider and reported on facebook.

16 sierpnia 2025
Opinia niezależna
Logo Windsor London

Odpowiedź od Windsor London

Hi Claire,

We’re very sorry to read your review and to hear that you feel this way. As a small independent brand, we do our very best to offer unique styles at fair prices, and it’s disappointing to know that your experience hasn’t matched your expectations.

We understand your concerns about quality and delivery, and we never want any customer to feel misled or unhappy with their order. Our return policy is published openly on our website, but we completely appreciate how frustrating international return costs can be.

We’d really like the chance to look into this further for you and see if there’s anything we can do to improve the situation. Please contact us directly at info@windsor-london.com
so that our customer service team can assist you personally.

Thank you for sharing your feedback — it helps us to learn and improve.

Kind regards,
Windsor London customer service

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