Wilson Recenzje 

Boycott......They do not disclose what exact material % is used in their clothing!! I had to email them to get an answer. Who wants to pay these prices and not know!

Ho acquistato una polo Wilson come regalo. Dopo un solo utilizzo e un solo lavaggio, effettuato seguendo scrupolosamente le istruzioni e lavando il capo separatamente, sono comparse numerose macchie.
Portata in lavanderia, mi è stato confermato che si trattava di un difetto del tessuto: il colore blu ha scaricato sul resto della maglia, rendendola irrecuperabile. Dopo un ulteriore lavaggio a mano sono comparse altre macchie, a conferma del problema di fabbricazione.Ho contattato l’assistenza clienti fornendo foto, numero d’ordine e spiegazioni dettagliate, ma la risposta è stata che si trattava di “normale usura”, cosa assolutamente inaccettabile per un capo praticamente nuovo e di questa fascia di prezzo.

Extremely Disappointing and Unprofessional Experience with Wilson

My experience with Wilson has been negative from the very beginning. After purchasing two tennis rackets on November 5 during a promotion, one racket was canceled, which caused me to lose the applied discount. Since the racket was intended as a Christmas gift, I was forced to repurchase another one, which arrived after Christmas.

The second issue occurred when a promo code provided by customer support simply did not work on a later purchase.

The third and most serious issue happened in-store: a sales associate refused to exchange a brand-new, unopened racket without checking my order, purchase date, or return policy, and behaved in an unprofessional and confrontational manner. It felt as though I was being pushed out of the store.

I ordered a Nuggets basketball for Christmas and it was supposed to come with a pump but it was never sent. Been emailing since last week and they can’t seem to figure out how to send a cheap pump so he can’t actually use the ball. I was told it was shipped and then today it said they are still working on it? Can’t be this hard but judging by all the other reviews this is standard. I will never buy from Wilson again.

I had included my suite number in my order. Wilson did not include this information in my shipping label, and now my son's Christmas present is lost as it never ended up being delivered to my office and the package is 'missing', i.e. stolen. Useless.

Shop somewhere else that cares, even if you pay more.

Unbelievable! We purchased a tennis racket for a: "ROLAND GARROS TRIUMPH 2" Standard adult size tennis racket.

They shipped out an "extended size tennis racket" instead.

I then looked on the product listing page and they are combing 3 different product descriptions in one.

I've shared screenshots of these issues and asked for them to collect the wrong item and ship a new item, but they stated this wouldn't be possible and that we should instead visit a drop off point to return it.

We live 40 min away form their nearest drop off point.

How insane is it that they ship out wrong items and are then unable to arrange a pickup???

I wish I had read the reviews here before buying from au.wilson.com.
I thought that as an official tennis retailer, I would not have issues.
But like many other reviewers here, I have not received my order and it's been over 2 weeks.

Trust, I won't be shopping here again, and I probably will NOT be using a Wilson brand racquet from now on. The worst brand ever.

I will also be reporting their unreliable behaviours to ACCC and Fair Trading.

I recently got tennis shoes from Wilson. They are fantastic! What a great comeback

Order never arrived the web site seems to have disappeared email sent back as not received why are they allowed to advertise.

Customer service is terrible--won't return a custom club but also can't find it to send it--When asking Wilson what's up the response is it will be there is a few days-- said that 3 times -been waiting 3 weeks so far--had enough of their stories so I contacted my bank to refund my purchase--

In 2025, Wilson has to be the very worst etailer. Wilson does not ship timely, does not keep the customer informed, has zero customer service and has no cancellation policy. NEVER SHOP WILSON

I feel that Malaysia Wilson is being dishonest with customers on Lazada and Shopee. They keep failing to ship out orders, which makes me suspect that either they have no stock, or they simply don’t want to honor the promotional prices. Orders are repeatedly cancelled, and then the same products are listed again at higher prices.

There is absolutely no accountability in handling customer issues – even the customer service department reads messages without replying. This is very disappointing and unprofessional.

Disappointed and really bad experience.
1. Wrong delivery 2. Bad customer service with no response
Don't use this company.

This company are not real- online scammers

For the second time In the same month that I ordered a tennis dress on Wilson's website that was available for purchase and became unavailable after payment for the item forcing me to cancel the order. What inventory and logistics disorganization is this? It's unbelievable

It was a very Bad Bad Bad experience with Wilson.com customer service ever than any other company website. My husband was ordered two tennis rackets for my birthday. Their website was misleading with the descriptions of how great is the rackets. Unfortunately, it was not a good quality rackets to play with. When I was requesting return that they said that I could not return because I have been used once. Even within the 30 days return time frame. They told me that I have to pay for the shipping even Wilson.con stated free return within 30 days of receiving the package. It seems like Wilson.com customer service does not follow the company policy and forcing the customer to keep their poor products for doing a very poor business. I am not ever purchase from Wilson.com anymore further for sure. I also will write a letter about this matters to the Business Bureau against Wilson.com doing unacceptable business.

I wish I would have read the reviews before ordering. I ordered a shirt, pullover, and shorts. The pullover that came was incorrect and I was told to return it and buy a new one with no additional support.

I returned it by mail over 1 month ago and still awaiting my refund. I have emailed and keep receiving a response that their team is behind. This has gone from 7 business days to no given estimations. I thought this brand that has a lot in profits would be a reputable company, but I was wrong. Avoid shopping here at all costs to not waste your money, time, and sanity!

I had an extremely disappointing experience with Wilson. My package couldn’t be delivered for days because they created the shipping label incorrectly. When I contacted their customer service, they refused to take any responsibility and insisted everything was fine on their end—when it clearly wasn’t.

I received no support or solutions from Wilson. I was the one who had to call the courier multiple times, speak with their driver directly, and do all the legwork to try and locate my package—something Wilson should have taken care of. They showed zero accountability and made no effort to help resolve the issue.

This was one of the worst customer service experiences I’ve had. I expected better from a company like Wilson.

I spent a month researching tennis rackets before Wimbledon started, I then ordered 4 tennis rackets and balls which were estimated to arrive 7 days before the end of Wimbledon. UPS the shipping company labelled the delivery as 'damaged' 7 days ago, I have frequently been in contact with Wilson asking why my delivery has not arrived but they have given me no information on what is happening and where it is just stating it is 'under investigation'. I have tried to cancel the order to buy rackets elsewhere but they won't let me do this. They are expensive so I am now a lot of money down with tennis rackets and Wimbledon has now finished which was my inspiration to buy them.

I wish they would have listened to my request and refunded me so I could have made a new order, but as there has been no resolution or attempt to help with my situation I will not be buying from Wilson again. Avoid.

wilson is the worst tennis brand , they do not care about their customers and they do not care about tennis.... they are no longer a pro brand. I was just about to buy a tennis racket that has only just been out a few months for £235 and was then. told the same racket was at another shop for £159. I emailed Wilson expecting them to say it was different racket they said it was the same and they can set prices at other outlets how they want. So if you bought this newly realled racket it's now £85 off elsewhere but not at Wilson. Complete con and they don't really care when I asked no wonder such bad rating here and in uk. I will not buy Wilson again.