Willow Bay Home & Garden Ltd Recenzje 

64
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We've recently purchased a canvas wall art from WIllow Bay and I can't thank them enough. When enquiring about a delivery day for the item, Bruce, who I spoke to, contacted the courier to enquire on... Zobacz więcej

Oceniono na 5 z 5

We ordered a Churnet Valley Garden Swing seat and due to CV-19 there were some delays and concerns re handling in delivery. Bruce intervened and made sure the product was delivered in time for the... Zobacz więcej

Oceniono na 5 z 5

I ordered a parasol base from Willow Bay. Excellent communication and the parasol base arrived before scheduled. Fabulous value for money and pukka aftercare service. I will certainly be purchasing fr... Zobacz więcej

Oceniono na 5 z 5

Just received an order of a Garden Arbour - Churnet Valley | Clementine Corner Arbour. Want to say a big thank you to Bruce for always keeping me updated on progress and being so helpful and quick res... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy

Napisane przez firmę

Willow Bay Home & Garden is a UK-based retailer of high-quality home furnishings and garden furniture.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

64 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(64)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Smart and stylish.

Really pleased with this chair. I had worries after purchasing that it wouldn’t be as nice as the photo but it is! What’s more it doesn’t look as if it has been self assembled. Very classy

17 czerwca 2019
Opinia niezależna
Oceniono na 3 z 5

Loved my item of furniture

Loved my item of furniture, I would buy off them again, if they use a better courier service .

17 czerwca 2019
Opinia niezależna
Logo Willow Bay Home & Garden Ltd

Odpowiedź od Willow Bay Home & Garden Ltd

Thank you for your review Stephen, we're sorry for the issues we had with courier. Glad we finally got there with the issue in the end.

Oceniono na 5 z 5

Gorgeous table fantastic price

The table is beautiful exactly what I wanted and such a reasonable price! It’s identical to another I viewed in a well known shop for 3 times the price! It looks perfect in my front room. The customer service was fantastic on the phone, email and social media. I will defiantly shop will willow bay again. We had a small problem with delivery they turned up and kept me updated with the times by text and call but my table wasn’t loaded nobody’s fault and not an issue . Not a problem they arranged a re delivery that suited me and were very helpful.

17 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

Found Willowbay after local shop kept…

Found Willowbay after local shop kept me waiting with delivery excuses for 4 weeks. They delivered the console table in 3 working days, brilliant.
Will use again

17 czerwca 2019
Opinia niezależna
Logo Willow Bay Home & Garden Ltd

Odpowiedź od Willow Bay Home & Garden Ltd

Thank you for your review Denise, we try our best and glad everything arrived on time :)

Oceniono na 5 z 5

Great customer service

After finding the clock i had been after cheaper on this website, I happily ordered it. It arrived quickly. Unfortunately there was a fault with the item I had ordered, i contacted customer services who replied very promptly. The customer service I received from this company was brilliant and the issue was resolved quickly and efficiently. Although unfortunately my item was faulty I would definitely use this company again and would not hesitate to recommend them to family and friends. Thank you Willow Bay for your help throughout.

25 lutego 2019
Opinia niezależna
Oceniono na 5 z 5

Very friendly & helpful staff

Very friendly & helpful staff. Fantastic customer service, I can highly recommend them.

They went out of their way to ensure a speedy delivery of a bed for my daughter as I had been let down by another company.

25 lutego 2019
Opinia niezależna
Oceniono na 5 z 5

Great Service

Ordered some bedroom furniture recently, which was delivered the very next day. Easy company to deal with and great service. Would definitely be using them again.

22 lutego 2019
Opinia niezależna
Oceniono na 1 z 5

Very disappointed

Very disappointed! Wanted to purchase Premier Lyon Chair with Weave Seat. Was advertised as £142 for a pair. I rang to ask a couple of questions and then said I would like to buy them. I was told that it would be safer to do this online than over the phone. Willow Bay then removed the offer and changed the price to per item rather than for two! When I queried this I was told they had been misadvertised. Very dodgy underhand and unprofessional service.

17 stycznia 2019
Opinia niezależna
Logo Willow Bay Home & Garden Ltd

Odpowiedź od Willow Bay Home & Garden Ltd

Hi Melanie,

Firstly, thank you for taking your time to share your feedback with us. We understand that you feel your experience did not fall under our usual quality of service-- something that we, as a family-run business, pride ourselves on immensely and would like to take this opportunity to address your concerns as we feel that we’ve been forthright in our approach to this, admittedly, unfavourable situation.

As we discussed over the phone prior to your purchase, there was an issue with the description of the item that had been given to us by the manufacturer whereby the item had been packaged in pairs but are sold as single units. After you first called it alerted us of this discrepancy on our website, we swiftly audited the Willow Bay website and adjusted the product title of multiple items so as to avoid the potential £500 loss that we would have incurred from our valued customers. We are grateful that you queried this with us and regret that we did not meet your expectations on this occasion.

As part of our standard process, we double check every order in-house to ensure we can honour it and we only ever accept sale funds once we’re 100% confident that we can deliver. We also never take a customer’s credit card details over the phone and encourage them to use the secure payment gateway. This protect the customer and ensures that all delivery details are entered correctly.

With that in mind, had you or anyone else purchased the item prior to this change, we would have made every effort to contact the customer to explain why the product could not be purchased as a pair and offered a full refund.

Following on from your feedback, we are investigating the issue further and have taken measures to audit the product titles and descriptions for each of our 17,000+ products on the Willow Bay website.

We invite you to call us n 01904 900125 with any further questions you might have and look forward to your call.

Oceniono na 5 z 5

Absolutely fantastic experience

Absolutely fantastic experience! So impressed with Willow Bay. I called to check they had a product in stock and had wonderful fast and friendly customer service. Product arrived the very next day. Will definitely be shopping with them again and recommending to everybody!

30 października 2018
Opinia niezależna
Oceniono na 5 z 5

Happy Customer

Ordered a lamp and a sideboard from Willow Bay, Great products and fantastic service. Highly recommend using this company professional from start to finish.

28 października 2018
Opinia niezależna
Oceniono na 5 z 5

Excellent service all round

Excellent service all round. Bought some high end items which were delivered faultlessly and every much as good as I'd hoped, and all at the best price! Will definitely be buying from this fast and reliable company in the future.
Thankyou Willow Bay!

7 września 2018
Opinia niezależna
Oceniono na 5 z 5

Fantastic customer service - great advice.

I was looking for some new light fittings throughout the house and came across Willow Bay on Google. I picked up the phone and dialled the number to have a chat, the agent (Bruce) was absolutely fantastic in offering some advice on what was available. We settled on the Lexington Pendant Lights, order was placed and item was delivered in the time given - cannot fault the service at all. I will be going back to Willow Bay in the future - thanks guys!

7 września 2018
Opinia niezależna
Oceniono na 5 z 5

Highly recommended - A pleasure to do business with

From start to finish, Willow Bay was absolutely superb, a pleasure to do business with. The prices were the best that we found, the customer service was excellent, and communication was very straightforward. When we ordered a parasol and found that the colour didn't quite match our garden furniture cushions, an alternative parasol was sent out immediately, no questions asked. Everything arrived quickly and in perfect order. We will most definitely look to buy from Willow Bay again. Highly recommended.

6 września 2018
Opinia niezależna

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